One of the nicest places I have stayed in. The staff was helpful and the rooms were top notch. Classy and clean. That being said, Orbitz said it was pet friendly. But no matter what, it’s a $100 just for my dog to stay here and we were told not to leave her alone in the room. This place is not pet ...
I booked a lift suite with fireplace to surprise my husband for our anniversary. Booked and paid ahead of time through orbitz. Upon arrival the room I booked was not available, they only offered a regular room and didn't seem to try to make it better. Then I was told none of the fireplaces work, ...
The room and facilities were ok. It was clean and the staff was attentive. They made an assumption about payment and charged me for a second room I had booked on behalf of someone. I think they could have confirmed with me before charging, but they reversed it once I notified them and were pleasant ...
Extremely professional and friendly staff. They made sure that they answered any questions you had. They also treated us like royalty. If it were possible I would send them ahead of me to any place that I planned to stay. Then I know that I would always have a GREST EXPERIENCE.
The hotel itself is nice and has been recently renovated. The room was clean. The only issue was that there was no refrigerator in the room, and I didn't know you had to buy an upgraded room in order to get one. There were no upgraded rooms available, and this caused an issue with my medicine. One ...
Everyone was super friendly and helpful. The Hotel has a hot breakfast and Dinner.The kids loved the pool. The Hotel was Very clean. It's in a great location and very easy to access form the hwy. We will be booking with this Hotel from now on. A Great family and pet friendly place to stay.
Room was really hot and the a/c barely got it cool enough to sleep in. I had to sleep with all covers off me. Showering warms the unit up faster than the a/c can cool it. It just doesn’t work like a normal a/c at any other place or at my home. Left it on 65 cool and on instead of auto and still barely ...
When my husband and I arrived, our room was not ready. We waited in a very comfortable lobby, the manager was apologetic and offered free bottles of water. He kept notifying us about the approximate wait time and offered a discounted rate for the inconvenience.
I reserved a room for 4 nights and tried to cancel my reservation 4 days prior to occupying it. With that much advance, I thought I might be charged for 1 night not for 4 nights. The Orbitz representative tried to intervene with the motel on my behalf. He was unsuccessful and apologized. A winter storm ravaged the lower Midwest, and, I imagine, many people’s travel plans were changed as mine were. I am surprised that a company with a good reputation, as Best Western has, would treat customers so poorly!
Hotel was very clean, great staff, excellent breakfast and great location
Hotel was easy access from highway and numerous restaurants nearby. Room clean and comfortable. Breakfast was very average
The hotel has recently been remodeled and looks great.
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