I reserved a room for 4 nights and tried to cancel my reservation 4 days prior to occupying it. With that much advance, I thought I might be charged for 1 night not for 4 nights. The Orbitz representative tried to intervene with the motel on my behalf. He was unsuccessful and apologized. A winter ...
Window a/c unit sucks. You have no directional control of where it blows so it blows over the bed. It was so cold I turned it up to where it was too warm in the room. As for the location to restaurants it was excellent!
The desk staff were very cordial and accommodating. They were very pleasant at every encounter. The room cleaning staff was accommodating and very kind. We were in the room and didn’t want full turn over service, but just trash removed and towels exchanged. They were very kind and helpful. Our stay ...
One of the nicest places I have stayed in. The staff was helpful and the rooms were top notch. Classy and clean. That being said, Orbitz said it was pet friendly. But no matter what, it’s a $100 just for my dog to stay here and we were told not to leave her alone in the room. This place is not pet ...
The room and facilities were ok. It was clean and the staff was attentive. They made an assumption about payment and charged me for a second room I had booked on behalf of someone. I think they could have confirmed with me before charging, but they reversed it once I notified them and were pleasant ...
An older hotel but very clean and comfortable. Good bed, Separate make up area, full length mirror, etc And even though on a freeway, very quite. Microwave and frig.
I reserved a room for 4 nights and tried to cancel my reservation 4 days prior to occupying it. With that much advance, I thought I might be charged for 1 night not for 4 nights. The Orbitz representative tried to intervene with the motel on my behalf. He was unsuccessful and apologized. A winter storm ravaged the lower Midwest, and, I imagine, many people’s travel plans were changed as mine were. I am surprised that a company with a good reputation, as Best Western has, would treat customers so poorly!
This is a nice place to stay. It was quiet but we were going to stay an extra day but changed our minds at the last minute. We were out of the room by 11am, but we were charged for another day any way. My husband has been trying to get his money back with no avail.
Hotel staff were very friendly. The hotel itself seems a bit worn, perhaps because of its location, but I felt that the main hallways leading to the elevators, in particular need to be refreshed.
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