Everything was great just water for shower was not hot at 9:30pm
Property is clean and kept. It is dated but overall nice and friendly staff, very convenient location
Nice and quiet
It was inexpensive, which is why we chose Americas Best and we were pleasantly surprised by how nice it actually was for the price.
Switched room, because the first room was filthy and had a mold covered bathroom ceiling and rusty doors. I selected this hotel because it offered an indoor pool and would give my kids something to do, but the pool was out of order. Breskfast consisted of waffles and cereal, with foul smelling milk. However, the apple juice was decent. The only positive thing about this hotel was the convenient location.
Pool was closed, room had a dingy smell. The staff wasn't polite. I stood at the front desk while he was on the phone then when he hung up i wasn't acknowledged at all when i told him i had a reservation and my name he typed some stuff into the computer for a while then david ok now for name. Not really happy with the hotel cleanliness either. Really it's probably just old, but it doesn't feel cheapen
Dead roach in bathroom.Fire alsrm missing,Saftey chain on door missing.Heavy dust in bathroom vent. NOTICED THE ELEVATOR INSPECTION HAD EXPIRED 6 MONTHS AGO.
Beds were comfortable and room was clean. Breakfast was decent
Poor lighting, stuck, bad odor, elevator last serviced in 2015 and certificate is expired, mold in bathroom shower, furniture in rooms broken (chester drawers), severely poor upkeep, severely run down and outdated. Would not recommend.
The hotel was very clean. Staff was friendly and helpful. The only problems we had was that one of each of our key cards wouldn't work. We would get that one redone and then the other card wouldn't work.
Thankfully I only received one bite but my traveling companion (separate room) received about 30 bites. Hopefully we did not get them in our luggage. We were on the 3rd floor. Would not recommend due to bedbugs.
Well got to the room and couldn't get the TV to work they came right up worked on it couldn't get it fixed moved us right away and my next stay is discounted for the problem
I'll never stay there again . Everything was damp and musty. Stained ceiling that im sure had mold behind it. Minty smell was used as a cover for god knows what. Bed clothes felt like they were out of the dryer 30 minutes early, very damp.
Had it not been prepaid we would have went somewhere else. First room smelled bad and the second room had car air fresheners hanging by the bed and in the bathroom. Beds where uncomfortable. I wont be staying at that hotel ever again
this was a pleasant surprise! staff was amazing, including the night clerk at the desk, we had an accident in the room and stained a bed sheet, we contacted the front desk and they came to get it promptly without a problem or a charge, totally made us feel at ease. plenty of options within walking distance including texas roadhouse, buffalo wildwings, bass pro shop, and numerous other options. would not suggest the room with a hot tub, not worth the upcharge, and far too small for 2 normal sized adults. overall it was a great choice, would definitely stay again
Americas Best Value Inn & Suites St. Louis, St. Charles Inn places you within 2 miles (3 km) of popular sights like First Missouri State Capitol Historic Site and Lindenwood University. This 64-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free continental breakfast, served each morning from 6 AM to 9 AM. Savor a meal from the comfort of your room with room service.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and free local calls are also standard.
Guests of Americas Best Value Inn & Suites St. Louis, St. Charles Inn enjoy a gym, free WiFi in public areas, and conference space. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Everything was great just water for shower was not hot at 9:30pm
Hi Connie,We appreciate you taking the time to provide feedback. We are delighted to hear that you had a pleasant stay. We have shared your feedback with our maintenance staff so that they may immediately inspect the shower and make any necessary repairs. We hope that you will give us another opportunity to serve you and provide an even better experience.
Property is clean and kept. It is dated but overall nice and friendly staff, very convenient location
Hi Connie,Our goal has always been to deliver an exceptional guest experience, and knowing that you had a wonderful time and appreciated the location is sufficient motivation for us to continue giving our all. We wish to have you back to experience our ongoing improvements and changes.
Nice and quiet
Hello Roxi, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
Hello Troy, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
It was inexpensive, which is why we chose Americas Best and we were pleasantly surprised by how nice it actually was for the price.
Switched room, because the first room was filthy and had a mold covered bathroom ceiling and rusty doors. I selected this hotel because it offered an indoor pool and would give my kids something to do, but the pool was out of order. Breskfast consisted of waffles and cereal, with foul smelling milk. However, the apple juice was decent. The only positive thing about this hotel was the convenient location.
Thank you for your feedback, we will be addressing the issues immediately.
Pool was closed, room had a dingy smell. The staff wasn't polite. I stood at the front desk while he was on the phone then when he hung up i wasn't acknowledged at all when i told him i had a reservation and my name he typed some stuff into the computer for a while then david ok now for name. Not really happy with the hotel cleanliness either. Really it's probably just old, but it doesn't feel cheapen
Dear Frank, We want all guests to feel welcome upon arrival, so it's disheartening to learn that this was the not case for you. Please know that we will speak with our team regarding this matter. Furthermore, providing clean, comfortable rooms is our goal, so your comments regarding this are surprising. In the future, don't hesitate to let us know about any concerns you have while you are still on-site so that we can make the proper amends. Thank you for being our guest; we wish you all the best going forward.
Hi L'Tanya,We value your feedback greatly as we are constantly working towards enhancing our service. We sincerely appreciate the time you took to rate your stay with us. We eagerly anticipate another chance to accommodate you and deliver an even more exceptional experience soon.