Wet floors because the pools
Room booked was not the one I got and check in was just awkward
The hotel smelled nasty. You have trains going through honking all night. I’m handicap and they put me on the 3rd floor because they have an elevator but it didn’t work after the first 3 hours. Their breakfast is a sack with juice a fruit cup and granola bar. It was the worst place I’ve ever stayed.
The hotel elevator not working we had to walk up to the third floor. It seemed unsafe due to homeless people staying in cars in the parking lot along sleeping/staying in the wooded tree area next to the parking lot. Would a fence to be installed
The hotel was extremely dirty. No towels provided, and if I asked them for some, they would only have hand towels.
It was close to Freeways and Shooping mall
Clean and quiet
Check was great staff was good. The area dose have alittle to much homeless people i guess are just trying to live there.
Lady at the front desk we very rude. Our room wasn’t ready at time of check in. When we returned after a couple of hours she informed us it still wasn’t ready because of the type of room it was. She did put us in a different room that was ready but she was very rude about it. Wouldn’t recommend this hotel.
Looked like a place you take a prostitute back to. There was a lot of parking lot activity for it being after 2am and I was nervous to even leave my car unattended! Looked extremely sketchy. And for a place that WREAKED of bleach (probably from the murky looking pool), it didn’t look even a little bit clean. They seriously needed a sweep and vacuum throughout the lobby, stairs and hallways. The elevator smelled like urine and the buttons literally had smeared dirt stains on them. When I entered the room, the furniture was so tattered and run down. I didn’t even put my stuff down for fear of bed bugs, I just had to leave. I knew I couldn’t stay there, I’d much rather sleep in my car than a place like that.
Ok
Dirty in my room, lobby and parking lot. couldn’t use gym or sauna. one of my two key cards would not work.
Furniture was falling apart, drawers falling out, etc.
Nice things and new furniture
Red Lion Inn & Suites Kent Seattle places you within a leisurely stroll of Kent Farmers Market and Kent Station Shopping Center. This 60-room hotel has round-the-clock conveniences like a business center, a gym, and a front desk.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Refrigerators, microwaves, and free newspapers are also available. Housekeeping is available on request.
At Red Lion Inn & Suites Kent Seattle, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Wet floors because the pools
Dear Juan,Thank you for your positive rating! We're glad to hear that you had a 5 out of 5 experience with our pools. However, we apologize for any inconvenience caused by wet floors. We'll look into addressing this issue to ensure a safer and more enjoyable experience for our guests. Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager
Room booked was not the one I got and check in was just awkward
Dear Jennifer,I'm sorry to hear that there was an issue with your room reservation and that the check-in experience was awkward. This is not the level of service we aim to provide, and I apologize for any inconvenience. Your comfort and satisfaction are important, and we hope to provide a smoother experience on your next visit. Safe travels!Sincerely, Hotel Manager
The hotel smelled nasty. You have trains going through honking all night. I’m handicap and they put me on the 3rd floor because they have an elevator but it didn’t work after the first 3 hours. Their breakfast is a sack with juice a fruit cup and granola bar. It was the worst place I’ve ever stayed.
Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconveniences you experienced during your visit.We understand that the quality of our continental breakfast did not meet your expectations. We strive to provide a variety of options to cater to all tastes, and we apologize if we fell short in this regard. Your feedback will be shared with our breakfast team to ensure improvements are made to enhance the overall dining experience for our guests.We understand that the noise from the nearby train was bothersome during your stay. Unfortunately, as we are located in close proximity to the train tracks, occasional noise disturbances can occur. However, we apologize for any inconvenience caused and will explore potential solutions to minimize the impact of the train noise on our guests' comfort.We appreciate your feedback as it helps us identify areas for improvement
The hotel elevator not working we had to walk up to the third floor. It seemed unsafe due to homeless people staying in cars in the parking lot along sleeping/staying in the wooded tree area next to the parking lot. Would a fence to be installed
Dear Cassandra,Thank you for your feedback. We assure you that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we're always putting our best foot forward and presenting our property in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable.
The hotel was extremely dirty. No towels provided, and if I asked them for some, they would only have hand towels.
Dear Dalia,We're sorry to hear that the cleanliness of our accommodations failed to meet your expectations. We'll be certain to have our housekeeping team look into all your comments further and make changes where necessary. Please come back and join us again later down the road.
It was close to Freeways and Shooping mall
Dear joy,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us againSincerely, Hotel Manager