I booked this place for my Dad who is 84. The staff went over and above to help him. They helped him to his car, load/unload, asked him frequently if he needed help. I can't tell you how much this meant to me and my family. Thank you for helping him and making sure he was comfortable during his 1 week stay at this property.
Definitely could use an update to the facilities, rooms, bathrooms, etc
For the price, was about what I expected. Room was clean and had enough. Shower was fine, bathroom was small but sufficient for 1 traveler. Towels and sheets were clean. Not noisy, bed was fine.
Bedrooms in terrible condition
Side door to get in is broken. Long walk from car.
The hotel was close to restaurants and gas stations
The only good thing about this property was the water pressure of the shower. The bed was creaking, ceiling had multiple water stain, and the room just need to be completely renovate.
Enjoyed our stay!
There was no restaurant, no breakfast even. I ate in my room but there was no cleaner for my 3 night stay, so there was food in the dustbin and washing up plates was a hassle. It wasn't clear that this would be the case when I booked. A warning would have helped. Other than that it was clean, had coffee and the walk around the lake was very lovely. It's a good spot to be in. I'm sure once covid restrictions are lifted this will improve. I'd stay again.
Towels and sheets were dirty. The bathroom was very dusty. Tv didn’t work.
Positive - Close to convention center Negative - Old and wore out
The back is nice, but towels are all dirty. Good luck finding an actually white towel.
Dirty room. Poor mattresses. Left after one night and went to another hotel
The girl at the desk was very friendly and helpful.
Hotel needs a lot of update. Very old and smell weird.
Schaumburg Convention Center is a short stroll from Wyndham Garden Schaumburg Chicago Northwest, and other popular attractions like Woodfield Mall are within a few miles (5 km). This 200-room hotel has a 24-hour gym, free in-room WiFi, and free self parking.
Savor a meal from the comfort of your room with room service.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, refrigerators, and microwaves.
Wyndham Garden Schaumburg Chicago Northwest features a 24-hour gym, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a terrace.
I booked this place for my Dad who is 84. The staff went over and above to help him. They helped him to his car, load/unload, asked him frequently if he needed help. I can't tell you how much this meant to me and my family. Thank you for helping him and making sure he was comfortable during his 1 week stay at this property.
Definitely could use an update to the facilities, rooms, bathrooms, etc
Hi Griselda,Thank you for taking the time to share your thoughts on our hotel facilities. We truly value your feedback as it helps us enhance the overall guest experience. Your comments have been noted, and we are committed to continuously improving our property. We are already in the process of evaluating areas that require updates and upgrades to ensure our guests enjoy the highest level of comfort during their stay. We look forward to welcoming you back in the future and providing you with an even better experience.
For the price, was about what I expected. Room was clean and had enough. Shower was fine, bathroom was small but sufficient for 1 traveler. Towels and sheets were clean. Not noisy, bed was fine.
Hi Ryan,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're glad to know that the cleanliness of your room met your standards and that you found the essentials like the shower and bed to be satisfactory. Your comfort and satisfaction are our top priorities, and we're delighted that you had a quiet and comfortable stay. We understand the importance of a well-maintained environment for our guests, and we're pleased to hear that the towels and sheets were up to your standards. Your mention of the bathroom size is duly noted, and we'll continue to strive for ways to enhance the overall convenience of our accommodations. Once again, thank you for choosing to stay with us. We hope to have the pleasure of hosting you again in the future and providing you with an even more delightful experience.
Hi Phil,Thank you for taking the time to rate our hotel. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made to our service.
Bedrooms in terrible condition
Hello Aldiyar,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
Side door to get in is broken. Long walk from car.
Hello Jordan,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
The hotel was close to restaurants and gas stations
Hi ZWYNIKA,Thank you and we are happy you appreciated our hotel's location. We are continuously improving our services, amenities, and accommodation, and we hope that your next visit will be much more enjoyable and worthy of a perfect rating.
The only good thing about this property was the water pressure of the shower. The bed was creaking, ceiling had multiple water stain, and the room just need to be completely renovate.
Hello Phuong,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Enjoyed our stay!
Hello Kaylana, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope to see you again to deliver you with a 5 star experience.
Hello Hanneli Maria, It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
Hi Melissa,It warms our hearts to know that our team went above and beyond to assist your father and provide the support he needed. We understand that every guest's comfort and well-being are of utmost importance, and we are genuinely delighted to learn that our efforts made a positive impact on your family. Your kind words motivate us to continue delivering exceptional service to all our guests, ensuring that each stay is memorable and tailored to their needs. We will make sure to share your feedback with our team members who were involved in making your father's visit special. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.