I don’t understand why a $100.00 cash deposit was required when I provided a major credit card
There were friendly homeless people living in dumpster area, you have to pay a $100 cash deposit but they don't have atm, shady people coming and going at all hours of the night, bugs in room.
The bathroom tiles and bathtub were rusted and deteriorated. The counter was stained and looked uncleaned. It was about 110 degrees outside, and when I arrived to check in, the office attendant said I had put $100 cash deposit. Who uses cash these days? So I had to find an ATM to find cash. Overall, not a good experience.
Very clean and quiet. I didn't have any problems. I would stay again.
Clean room and area clean. Convenient. Nice hotel. Good customer service.
Personally I would give 2.5 stars out of 5.
I registered for a non-smoking room but we were given a smoking room, probably because we arrived late in the evening.
Fighting in parking lot all night, homeless person outside my window. Plumbing no good in bathroom.
Very clean and well furnished but the knob for running water/ turning on the shower broke off.
The property was nice. It was great to have a fridge, and microwave in the room. The office staff really need to work on their manners. If my hip wasn't hurting as bad as it was the day I checked in, I would have went somewhere else. They 'assumed' I was some sort of low life type person, instead of an honorably retired soldier.
They required $100 CASH deposit on an already prepaid $60 room. Would not take my card. I had to leave late at night (after 11) and go hunt for an ATM in an unknown neighborhood. Very uncool. Amazingly made the disclaimer they make you sign at check-in says they can keep your cash if you 'forget' to ask for it immediately at check-out. Seriously?
They should have more food in the morning. The price and location was great.
Good sized room. Nice cleaning staff. Good continental breakfast. The person who checked us in was highly unprofessional and unpleasant.
On a cost level, this Days Inn was a great value. The staff overall was friendly and helpful. The continental breakfast offered a good start to the day and there were a number of restaurants within walking distance. While the location offered easy access to the highway, the traffic did result in some noise but not overwhelming. Overall, this location offered a great value.
The rooms were not well lit and needed an update. The two phones in the two rooms we used did not work. Cleanliness was so-so. The desk person was not friendly.
Days Inn by Wyndham San Bernardino/Redlands places you within 3 miles (5 km) of popular attractions like Loma Linda University and Loma Linda University Medical Center. This motel has 50 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is offered each morning.
All 50 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 39-inch TVs with digital channels. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.
An outdoor pool and free WiFi in public areas are features at Days Inn by Wyndham San Bernardino/Redlands. A stay here includes free parking. The 24-hour front desk has staff always at the ready.
I don’t understand why a $100.00 cash deposit was required when I provided a major credit card
There were friendly homeless people living in dumpster area, you have to pay a $100 cash deposit but they don't have atm, shady people coming and going at all hours of the night, bugs in room.
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Dear guest we are sorry that your stay have had some trouble and you were not able to completely enjoy your stay. We are very much willing to have it reviewed provided we have enough details to base on. Please reach us back and let us know more about your concerns. Thank you
The bathroom tiles and bathtub were rusted and deteriorated. The counter was stained and looked uncleaned. It was about 110 degrees outside, and when I arrived to check in, the office attendant said I had put $100 cash deposit. Who uses cash these days? So I had to find an ATM to find cash. Overall, not a good experience.
Dear guest we are sorry for having some inconvenience on your stay. We will be checking all these matters and will have necessary actions e taken into action. Thank you for letting us know.
Very clean and quiet. I didn't have any problems. I would stay again.
Thank you very much Mary for the superior rating and positive feedback. Hope to serve you again soon.
Clean room and area clean. Convenient. Nice hotel. Good customer service.
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
Personally I would give 2.5 stars out of 5.
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
I registered for a non-smoking room but we were given a smoking room, probably because we arrived late in the evening.
We are very sorry for the inconvenience this caused you John. We maximize our efforts every day to avoid this type of issues, I'm sorry it happened with your booking. We hope you will still find it to consider staying with us again whenever you are in the area. There is so much more we can offer with all the hard work we put in every day.
Fighting in parking lot all night, homeless person outside my window. Plumbing no good in bathroom.
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us!
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Please do come see us again.