Was placed in a handicap room without even asking. The shower didn’t work. When tried to contact the front desk there was no answer. Ended up not showering that day and I needed it. I was told breakfast would be served from 6-9:30 am. Turns out that on Saturdays breakfast starts at 7am instead. I was at the breakfast at 6:10am. They need better communication and better customer service. Manager didn’t even seem to care about the 2 complaints that I made. Will never stay here again. Ever.
Nice breakfast and nice persons. Everything went very well.
The location is very good. Room is new and clean. Free breakfast is very good!
Walking distance to downtown. Convenient. Friendly staff
The room has very poor flooring padding and insulation, we couldn't sleep due to noise from rooms above. if you choose to stay, choose a top floor room. this is the second time we have similar issue with this hotel chain, last time was in Frankenmuth, MI. Marriott should do showing about this.
Great location - walking distance to everything! The room was more than we expected, very clean, supplied with everything we needed. The staff was super friendly and welcoming! To top it off, the complimentary breakfast was delicious! Had a great stay, thank you!!!
Stayed at the hotel for six days while on business. Overall, a fine place to stay major renovation is in progress so it'll probably be nice afterwards. They provided a free breakfast to make up for the construction, which was nice.
The room was great and staff very friendly and helpful. There were some inconsiderate guests that were very loud around 2:30 in the morning. We had to call the front desk to take care of the situation.
Easy to find with the GPS - with the strange addresses in SLC - 130 West 400 South, etc. Walking distance from the LDS temple area and some nice restaurants - we had a car but did not need it that much. Hallways needed a vacuum - but we are flexible travelers and the Courtyard has not let us down - Starbucks in the dining area was quite nice. Room was fine- staff was helpful and friendly. Would probably stay there again.
Our room was freezing! We called to get it fixed but a guy showed up , unplugged it, plugged it back in, and said it was good to go in a few minutes. The heater never warmed up and we requested to be moved but were told there were no other vacancies. We were brought some extra blankets and finally managed to fall asleep. At 11:45 pm we were awakened to determine if we would like a space heater brought to our room, that it could be brought up in 30 minutes!! Both my daughters ended up catching colds. Not a good night, to say the least. And to think we could have spent $10 more and stayed at the Hilton. This was our first stay at the Marriott, and our last.
I booked 2 double bed room. It was nicely decorated and clean. But I heard footsteps from upstairs all through the night. I could not get a good night sleep and that affected my next day's activity. Since I want a quiet place to stay, I will not use this hotel in the future. Plus, front desk people was not friendly. This is another reason I did not like this hotel.
quick drive to university of utah for an interview. Location was great and within walking distance of downtown / city creek / restaurants. Everything at hotel was perfect.
I've stayed at this hotel a couple of times now and really like the location as well as the rooms themselves.
Its a great location to go to the downtown nightlife and entertainment. The room is comfortable and affordable. I enjoyed my stay!
Located in Downtown Salt Lake City, Fairfield Inn and Suites by Marriott Salt Lake City Downtown is a leisurely stroll from popular sights such as Salt Palace and Eccles Theater. This 120-room hotel has an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Fairfield Inn and Suites by Marriott Salt Lake City Downtown's 120 rooms provide microwaves, refrigerators, and coffee makers. Smart TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Other amenities include hair dryers, safes, and ironing boards.
At Fairfield Inn and Suites by Marriott Salt Lake City Downtown, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is available for USD 14.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.
Thank you for your review! We hope to see you again soon!
Thank you for staying with us! We strive for are guests to have the best experience possible so we would to hear your feedback on how we can make your stay amazing.
Thank you for your stay and review of our hotel. We are pleased to see that you enjoyed your stay and hope to see you again.
Was placed in a handicap room without even asking. The shower didn’t work. When tried to contact the front desk there was no answer. Ended up not showering that day and I needed it. I was told breakfast would be served from 6-9:30 am. Turns out that on Saturdays breakfast starts at 7am instead. I was at the breakfast at 6:10am. They need better communication and better customer service. Manager didn’t even seem to care about the 2 complaints that I made. Will never stay here again. Ever.
Thank you for choosing to stay at the Fairfield Inn & Suites Salt Lake City Downtown and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these types of issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Salt Lake City.
Thank you for your review and stay with us! We hope to see you again soon!
Nice breakfast and nice persons. Everything went very well.
NWu - Thank you for your recent stay and review of our hotel! We are pleased to see that you enjoyed your stay and look forward to hosting any future travels you may have to Salt Lake City!
Thank you for your review of our hotel! We hope to see you again soon!
The location is very good. Room is new and clean. Free breakfast is very good!
David
Walking distance to downtown. Convenient. Friendly staff
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!