- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- Debit cards aren't accepted.
- A resort fee is included in the total price shown.
- A charge for a mandatory New Year's Eve gala dinner on 31 December is included in the total price shown.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
Secrets Maroma Beach Riviera Cancun All Inclusive
5.0 out of 5.0Enter your dates to see prices
Secrets Maroma Beach Riviera Cancun All Inclusive
5.0 out of 5.0
4.5
out of 5
"Excellent!"
See all 472 reviews
This hotel is most popular for:
Recent guest reviews
To qualify my statement above about referring this hotel to a friend... it would depend. We were traveling to spend one-on-one time with each other. But if we had been with others wanting to be more active, I would recommend looking elsewhere. It could have been the time of year, but we felt that we were some of the youngest people there and we are in our mid/late 40s. The staff was very professional and pleasant. We were not impressed with the food and ended up getting room service for several dinners after an average experience in the Japanese restaurant and not being overly impressed with the Italian, Mexican or French restaurant menus. Honestly, we enjoyed the pizza oven and grill by the pool the most - and we are pretty healthy eaters. We paid for the preferred club, which really didn't seem to provide much. We were told there was a mini-bar in the room and, even after asking for more, only received 3 airplane bottles - one rum, one scotch and one tequila. The last day we did get 3 bottles of tequila, but that was the only time. We also asked for "an extra 6 bottles of water" on our second morning and third morning but never got more than the 3 bottles of room temperature and 3 bottles in the refrigerator. We ended up putting any extras in a drawer so we wouldn't have to go to the nearby bar for more. Since we brushed our teeth with bottled water and I start every day drinking 1 liter, we may have gone through more water than the typical couple.
I just returned from a too short vacation at a very wonderful Hotel Secrets Maroma Riviera Cancun. I had read many of the wonderful reviews and thought people must be exaggerating but I can not say enough about the people working everywhere on the property, they are the warmest, kindest and nicest people I have encountered at any hotel I have been too. Your wish is their command. Not only is the Hotel fabulous and the food is to die for but the beach, the beach was clear turquoise blue beautiful clean and beautiful white soft sugar sand and enough chairs and shade. You cannot believe that everything and anything is included and excellent food and drink service also on the beach too. I have been to many all inclusives and they come around one or two times but this place makes sure you are truly taken care of and everyone is so kind who works at this hotel. This was my first time at a Secrets and it will not be my last. It's a shame that at an all inclusive many people forget to tip and these people work very hard for their money and $5 or $10 dollars will be very much appreciated and well deserved as they work hard and are the happiest workers I've seen. So I highly recommend this place to all adults who want an enjoyable stress free, delicious and entertaining vacation. They also have very upscale shows on the grounds and music also..The room service, which is also included, is 24 hours a day...So there is not one thing I would say anyone could need...
My wife and I booked the Secrects Maroma hotel to celebrate my birthday. When we arrived at the hotel I knew we made the right choice. The staff greeted us with a cool wash cloth and a tasty punch drink. We were directed to the front desk to check in and it was very easy and smooth. The front desk are actually individual front desks with seating for the guests. The front desk clerk was very nice, gracious and informative. When we arrived at our room, which was the junior suite ocean view, we were very impressed with how nice the room was appointed . We were on the fourth floor, so the view of the resort was very nice. Also the room doesn't have those annoying plastic do not disturb/privacy signs. Instead there is a red light switch when activated inside the room also is red outside the room which indicates privacy to the housekeeping staff. Additionally our room was very close to most of the main restaurants, activities and nightly entertainment. I've stayed in many 4 and 5 star resorts in the Caribbean and the staff at this resort were superb. Everyone was so friendly and gracious. When you would see a staff member they also smiled and would say hello(hola) in Spanish . The staff always were so helpful with any needs you might have. And this friendly gracious attitude did not only represent only the front desk staff, but everyone . From the; individual building concierge, restaurant severs, activities, entertainment, pool and beach attendees and housekeepers.
We had a very nice time. One thing I would like to see more of is more vegetarian options at the restaurants.
We have been to many resorts in the Caribbean this by far is the nicest. Clean resort, great food, excellent staff, everything was awesome.
This resort is about as close to perfect as possible. It is not by the hotel zone but it is very close to Playa del Carmen which is a very touristy town with clubs, dining, and shopping. The resort itself is big but not as big as some of the ridiculous 1000 room compounds that are out there. This is better because there's always a table at a restaurant, a seat by the beach or pool, and a waiter nearby getting your drink. Staff is fantastic and there are daily activities throughout the day to keep you busy. We had a slight issue with mosquitoes but that is natural for this time of year. Bring your bug spray. Restaurants are great as well and have a lot of variety. Will definitely go back.
Beautiful resort right on the beach. The ocean is really blue and clear and nice to swim in. The staff was unbelievable, they new your names and made sure you were having a good time. The restaurants were pretty good and the shows were fantastic. You can relax or participate in the fun activities. We would definitely go back.
Beautiful place and wonderful beach. The Japanese food show is very nice. We have tried every food, Mexican, Japanese, French, Italian every one in the same hotel. Great options for dinner.
Our experience was phenomenal. On the resort they have several bars, all with high quality liquor choices (ketel one, 1800, jack daniels, fireball, makers mark, etc), so it was difficult trying to understand the need for a "preferred" lounge. They offer several free things to do while on the resort: kayak tours, putt putt golf, giant water chess, sports hall with billiards, ping pong, etc.
Excellent resort!!! Amazing beach!! Beach cabana is worth the extra $.
This was the second time my wife and I have stayed at SMB and again, we absolutely loved it. The beach has to be one of the best beaches in all of Mexico. I could sit on the beach beds everyday for the rest of my life and be in absolute paradise. I would recommed steering clear of the Unlimited Vacations sales pitch (that is unless you have $50,000+ of disposable income and are prepared to cut them a check for 35% of it that day). The food was good, our favorite was the Asian restaraunt. The options at Seaside Grill for lunch were underwhelming; I'd recommend waiting until the Barefoot Grill opens at 12:30. We had a swim-out room and loved it. We spent most of the evenings prior to dinner lounging in our secluded pool. The spa was great as we did the hydrothreapy twice and also enjoyed a couples massage. I would highly recommend this resort to anyone who has never been to a Secrets property.
first off i would like to thank my son for surprising me with this gift
Secrets Maroma is by far the best hotel I have ever stayed at. I stayed there will my husband for 5 nights and we had the most fun amazing time. The food, drinks, service were always on point. We didn't even want to leave the hotel to go anywhere else because the hotel always had a great jam packed schedule. I had an amazing time. I want to go back... i will miss this place.
We were at Secrets for 5 nights, 4 full days and enjoyed every minute! Wish we could have stayed longer.
The location and beach are perfect, however, the food leaves a lot more to be desired. And lets not forget lack of entertainment.
I have stayed in Cancun area and was not prepared for the tropical humid weather that the Playa del Carmen area offered. Upon arrival, which was earlier than check in, we had to wait for our room but luckily our tour liaison was there to help get us set up with excursions to Chicen Itza and a three cenote tour with Maya-land Adventures (both were amazing). After we declined the concierge desk's offer of the $200 free money that they give you to use at the resort as we had already stayed at the hotel chain in Puerto Vallarta and wanted to skip the sales pitch. We did receive a call the next morning at 9 am from the front desk stating that we needed to come claim our free money and would not let us decline the offer. After arriving to our room and unpacked, we found that the safe was not working and called down. They sent someone very quickly and it was fixed within the hour. After which we relaxed and grabbed dinner from the French restaurant. It was very good and the service was great. It did rain while we there which could explain why there were SO many mosquitoes but I got eaten alive. Our room did come with replant but those bugs weren't even phased. Our ocean view room faced the gardens and when we asked the front desk, they offered to upgrade our room for more $$. I was visiting this resort for a friends wedding to find that other guests who had booked partial ocean views had a greater view than we did. Also, there was a leak near the light fixture outside which constantly had our bench soaked and it could not be sat on the entire trip. It was very disappointing as the bench was the only place that offered the ocean view. The staff at all of the restaurant and bar locations were great. Don't expect anything to open prior to 7 am so order room service for breakfast if you have an early trip as there is no to-go options. Lunch is pretty meh at the pool but good if you go to seaside. Dinner at all the restaurants were very good. If bugs eat you alive, stick to the places indoors - I believe all of the outside seating areas have bug spray but they still get you. Weddings on the beach were good, it is kind of secluded (no one within 30 feet of the wedding cabana). The party does have to walk past everyone to get to the reception gazebo and the party is hosted right on the patio (unless it rains then it is in the World Cafe - we saw two receptions prior to my friends wedding). It was a very beautiful resort and the staff was wonderful. It was not my ideal vacation spot and I would not recommend the resort.
The only reason we gave a 4 was because the food menu at some of the restaurants were too eclectic. We didn't like the Italian restaurant, nor did we find anything we liked at the French restaurant. We are simple people, so that could be why. But service was amazing, grounds were super clean and impressive, staff was pretty prompt at the pool and it was a busy week. They went above and beyond to make us welcome and comfortable. They just need to keep to offer a couple more simple dishes on the menu for people like us :)
After reading all of the reviews, I was assured that we would have a great honeymoon. After arriving at the resort, they actually exceeded my already high expectations. The staff, the service, food and amenities were all incredible. We will definitely be going back for our anniversary.
Excelent experience with my wife. Great shows and staff
The beach was covered with sea weed each day. I will say that the resort and the staff worked very hard trying to clean this up but it looked like a never ending story. Will try again in a different month. Been there before and never experienced this
Hotel highlights
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
- Spa
Located 1 mi (1.5 km) from Maroma Beach, Secrets Maroma Beach Riviera Cancun All Inclusive is within a 10-minute drive of other popular attractions like El Manglar Golf Course. This 412-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. El Camaleon Golf Club and Grand Coral Golf Riviera Maya are also within a 20-minute drive.
Dining
This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
Rooms
The 412 air-conditioned accommodations feature furnished balconies and afford space to spread out with sitting areas. 42-inch LED TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free minibar items, iPod docks, and coffee makers are also standard.
Property features
Secrets Maroma Beach Riviera Cancun All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, a health club, and a spa tub.
Guest reviews for Secrets Maroma Beach Riviera Cancun All Inclusive
Everyone
To qualify my statement above about referring this hotel to a friend... it would depend. We were traveling to spend one-on-one time with each other. But if we had been with others wanting to be more active, I would recommend looking elsewhere. It could have been the time of year, but we felt that we were some of the youngest people there and we are in our mid/late 40s. The staff was very professional and pleasant. We were not impressed with the food and ended up getting room service for several dinners after an average experience in the Japanese restaurant and not being overly impressed with the Italian, Mexican or French restaurant menus. Honestly, we enjoyed the pizza oven and grill by the pool the most - and we are pretty healthy eaters. We paid for the preferred club, which really didn't seem to provide much. We were told there was a mini-bar in the room and, even after asking for more, only received 3 airplane bottles - one rum, one scotch and one tequila. The last day we did get 3 bottles of tequila, but that was the only time. We also asked for "an extra 6 bottles of water" on our second morning and third morning but never got more than the 3 bottles of room temperature and 3 bottles in the refrigerator. We ended up putting any extras in a drawer so we wouldn't have to go to the nearby bar for more. Since we brushed our teeth with bottled water and I start every day drinking 1 liter, we may have gone through more water than the typical couple.
amazing hotel, staff, food and beach!!!
Couples
I just returned from a too short vacation at a very wonderful Hotel Secrets Maroma Riviera Cancun. I had read many of the wonderful reviews and thought people must be exaggerating but I can not say enough about the people working everywhere on the property, they are the warmest, kindest and nicest people I have encountered at any hotel I have been too. Your wish is their command. Not only is the Hotel fabulous and the food is to die for but the beach, the beach was clear turquoise blue beautiful clean and beautiful white soft sugar sand and enough chairs and shade. You cannot believe that everything and anything is included and excellent food and drink service also on the beach too. I have been to many all inclusives and they come around one or two times but this place makes sure you are truly taken care of and everyone is so kind who works at this hotel. This was my first time at a Secrets and it will not be my last. It's a shame that at an all inclusive many people forget to tip and these people work very hard for their money and $5 or $10 dollars will be very much appreciated and well deserved as they work hard and are the happiest workers I've seen. So I highly recommend this place to all adults who want an enjoyable stress free, delicious and entertaining vacation. They also have very upscale shows on the grounds and music also..The room service, which is also included, is 24 hours a day...So there is not one thing I would say anyone could need...
Review comment
Social Media Manager responded on Nov 17, 2017
Dear Marysue, Thank you for share your wonderful experience about your stay with us, We appreciate the time you have taken out of your schedule to post a review. It is very encouraging to read such good comments about your stay. The team here work very hard to provide a consistently high service and are very proud of what this resort represents. They will be very encouraged by your comments, I will share with all of them. It has been a pleasure to be at your service; we hope we have the chance to serve you again in the near future, and If you need something please do not hesitate to contact us. Kind Regards,
excellent hotel with a beautiful beach .
Everyone
My wife and I booked the Secrects Maroma hotel to celebrate my birthday. When we arrived at the hotel I knew we made the right choice. The staff greeted us with a cool wash cloth and a tasty punch drink. We were directed to the front desk to check in and it was very easy and smooth. The front desk are actually individual front desks with seating for the guests. The front desk clerk was very nice, gracious and informative. When we arrived at our room, which was the junior suite ocean view, we were very impressed with how nice the room was appointed . We were on the fourth floor, so the view of the resort was very nice. Also the room doesn't have those annoying plastic do not disturb/privacy signs. Instead there is a red light switch when activated inside the room also is red outside the room which indicates privacy to the housekeeping staff. Additionally our room was very close to most of the main restaurants, activities and nightly entertainment. I've stayed in many 4 and 5 star resorts in the Caribbean and the staff at this resort were superb. Everyone was so friendly and gracious. When you would see a staff member they also smiled and would say hello(hola) in Spanish . The staff always were so helpful with any needs you might have. And this friendly gracious attitude did not only represent only the front desk staff, but everyone . From the; individual building concierge, restaurant severs, activities, entertainment, pool and beach attendees and housekeepers.
Review comment
Alfredo Montaño responded on Dec 17, 2016
Dear Franklin, Thank you for sharing your valuable review of your recent stay at Secrets Maroma Beach Riviera Cancun. We are delighted to learn you found the beauty of our resort to be outstanding and that your experience was the best you've had so far. We are looking forward to welcome you back again in the near future.
nice beach, very clean, and a wonderful atmosphere
Everyone
We had a very nice time. One thing I would like to see more of is more vegetarian options at the restaurants.
Review comment
Alfredo Montaño responded on Dec 17, 2016
Dear guest, It is an honor for us to learn your stay was excellent and that you had a great time. Rest assured your suggestions will be shared with our management for revision. We are looking forward to welcome you back again in a near future.
great resort
Everyone
We have been to many resorts in the Caribbean this by far is the nicest. Clean resort, great food, excellent staff, everything was awesome.
Review comment
Alfredo Montaño responded on Oct 25, 2016
Thank you for your positive review, we are delighted you enjoyed all services we take pride offerring our guests. We are looking forward to welcome you back again in a near future.
close to perfect resort
Everyone
This resort is about as close to perfect as possible. It is not by the hotel zone but it is very close to Playa del Carmen which is a very touristy town with clubs, dining, and shopping. The resort itself is big but not as big as some of the ridiculous 1000 room compounds that are out there. This is better because there's always a table at a restaurant, a seat by the beach or pool, and a waiter nearby getting your drink. Staff is fantastic and there are daily activities throughout the day to keep you busy. We had a slight issue with mosquitoes but that is natural for this time of year. Bring your bug spray. Restaurants are great as well and have a lot of variety. Will definitely go back.
Review comment
Alfredo Montaño responded on Sep 17, 2016
Thank you for the 5 star rating Carlos! We are looking forward to have another opportunity to welcome you back again in a near future.
excellent service on the beach resort
Couples
Beautiful resort right on the beach. The ocean is really blue and clear and nice to swim in. The staff was unbelievable, they new your names and made sure you were having a good time. The restaurants were pretty good and the shows were fantastic. You can relax or participate in the fun activities. We would definitely go back.
Review comment
Alfredo Montaño responded on Sep 9, 2016
We are delighted to know you had a wonderful time at our resort Secrets Maroma Beach, and that you widely enjoyed the inclusions of our Unlimited-Luxury package®. We are looking forward to have another opportunity to welcome you back in a near future.
nice place, nice food and nice everything.
Couples
Beautiful place and wonderful beach. The Japanese food show is very nice. We have tried every food, Mexican, Japanese, French, Italian every one in the same hotel. Great options for dinner.
Review comment
Alfredo Montaño responded on Aug 18, 2016
Thank you Eddie! It is an honor to read your compliments and to learn your stay at Secrets Maroma Beach was unbeatable. Rest assured your feedback will be shared with our management and we will work in our opportunity areas. We are looking forward to provide you with another remarkable stay!
amazing hotel/resort....for couples.
Couples
Our experience was phenomenal. On the resort they have several bars, all with high quality liquor choices (ketel one, 1800, jack daniels, fireball, makers mark, etc), so it was difficult trying to understand the need for a "preferred" lounge. They offer several free things to do while on the resort: kayak tours, putt putt golf, giant water chess, sports hall with billiards, ping pong, etc.
Review comment
Alfredo Montaño responded on Aug 18, 2016
Thank you for your review Jason! We are delighted to know you widely enjoyed your stay at Secrets Maroma Beach and that you found our services to be top notch. You feedback will be shared with our management and we will work in our opportunity areas. We are looking forward to welcome you back again in a near future!
Everyone
Excellent resort!!! Amazing beach!! Beach cabana is worth the extra $.
Review comment
Alfredo Montaño responded on Aug 18, 2016
Thank you for your compliments! We hope you can visit us soon :)
Dear Guest, We are sorry about this unfortunate incident, and it is our hope that you would accept this note as a genuine apology for falling short of delivering a genuine Secrets Maroma Beach, Riviera Cancún experience. We likewise hope that you would be able to overcome with time the disappointment, and give us renewed opportunities to be of service to you. Best Regards!