Riu Yucatan All Inclusive

Ulesius was a front desk rep and he was very nice and Helpful. We stayed in rooms 1605 and 1610 which was right next to the lobby. So it was quick and easy to get to breakfast and to the lobby at check out. There are no elevators only stairs and we were on the 3rd floor. We had a king sized bed as well as my sons room. The housekeeping staff always cleaned our room well and kept our refrigerator stocked. The beach had seaweed but they did a good job of removing it every morning. The beach was clean and level. Plenty of beach chairs. 3 pools 1 jacuzzi and a small child water pool area. Free non motorized water activities...snorkeling, body board, wind surfing, kayaking, catamaran. The food at the restaurants were ok (not bad but not great). When we ate at the steak restaurant we were miserable as well as other guests due to the mosquitoes that attacked us while eating. We were not able to enjoy the food. It would have been nice for the Riu to have screens over the openings in instances like that. The entertainment was pretty good. A shopping plaza was 3 hotels down across from the Riu Playacar. We visited the Riu Tequila, Playacar and Palace. The Riu Yucatan (where we stayed) had a wildlife sanctuary with howler monkeys as well as other animals. It was a unique experience. All in all it was a good hotel but next time I book I will stay at Riu Playacar it was my original choice but there were no rooms available there on our travel dates so we stayed at the Yucatan.

Stunning beach, great variety of food at the buffet. Do not waste your time going to the steakhouse or mexican. Went the week of 7/29-8/5 the only restaurant that need it reservation was the mexican. You have to be at the main buffet at 7am or before in order to be able to make a reservation. Liked the Italian and Asian. Grounds are very well keept. Fast check in and check out. Playacar area was very safe. When you reserve at Riu Yucatan you can visit Riu Tequila and Riu Playacar. We like a lot Riu tequila, had a great time at "LA pacha" their night club. Hands down to Riu staff, they are aswome. Excellent customer service!!!!

Juanat front desk very professional and should be an icon for the company. Maids and resturaut staff very nice and hard working. Will help with anything. We were taken care of like kings and queens. I would highly recommend this resort. The Pakosz Family

First time to Mexico and RIU Yucatan was a recommendation from a co-worker. It was awesome for us as first timers. Just show up and have fun and relax is really it. It was our 10 year anniversary so we left the kids at home. The resort was completely kid friendly however and I think it kids always lighten the atmosphere anyways. We had "spring breakers" but most were with parents. It really is a great place.

Great resort but buffets need updating, everything else is top notch, we had a wonderful time

Great beach and pool area. Had several maintenance issues in the room but all were addressed. Enjoyed our stay.

All I can say if you want peace and quiet this is the place to be. Food, family, entertain.

I would recommend this location to anyone looking for friendly staff, beautiful beach, a lot of fun, and a wonderful atmosphere!

Decent hotel. Friendly staff. Right on the beach & about 30 mins from downtown playa. Noisy from construction at 9am every morning- the monkeys made noises from anywhere between 4am-7am daily. Also waking us up. It was nice to be able to go to the 2 other riu's I liked Riu playacar WAY better.

Wonderful time. Beach is beautiful, water crystal clear. Went snorkeling and saw sea turtles. Swam with Dolphins and that is a must. Food is ok. Drinks ok. Pools nice. Room clean and cool.

LOVED IT! Amazing beach, staff, and food! Very clean... Great family resort.

free wifi was only available in the lobby - room wifi was available for an additional charge of $10.00 USD/day; all restaurants with the exception of the Steak house, were all buffets; the international buffet had the same food as the restaurants, so no specialty was offered for restaurant service; room air conditioning was not enough to keep the room cool; the shower was not private, and there was no door separating the bedroom area from the bathroom so we had to put a towel over the glass shower door for privacy when each family member showered; even though we booked a room with 2 queen beds, were were given a room with 2 double beds pushed together; the pool was incredibly warm to the point where you sweated more in the pool than out of it; there was no waiter/waitress service on the beach or at the pool area; there were no huts on the beach for shade; there was no room service

Pleasant staff provided excellent service; the beach was all sand, all clear, all pleasant. The food was acceptable, the drinks where everywhere. I loved the location of this hotel, I venture to say within walking distance of Playa del Carmen fifth avenue; however, my wife did not want to make the about 25 minutes walk. A couple of times we took the taxi to go to Playa del Carmen, if you take the taxi at the hotel it cost 90 pesos, if you walk outside the hotel and take the taxi, it cost from 50 to 70 pesos, we did the second. Security in all these areas is excellent, so there is more risk walking outside your house in Chicago, than going outside the hotel. A very beautiful place.

Staff was friendly. Nightly entertainment was excellent. Beach and grounds were beautiful. Food was ok, as to be expeted for buffet style all inclusive. Rooms could use a good cleaning and maybe a fresh coat of paint but weren't too uncomfortable. Good place to stay!

This is the second time I return to this hotel. The beach and bars are great. Friendly staff.

Resort and room was very clean. Great beach, cleanest beach around, they really did great with upkeep on it. Drinks were good, if you want stronger drinks just ask for a double is all. It was nice to have a fridge in the room with water, pop, beer, and hard liquor to mix anytime you want. Safe in room with no charge to use was nice too, some resorts we heard charge extra. Staff were happy and willing to do what it takes. Food was good but not great. You could always find a chair to sit or lay on at the pool or beach. They had activities to do during the day at pool and evening shows they put on.

The resort and staff were wonderful. The restaurants and the food were fantastic. Will definitely stay here again

The place is beautiful. There are many people taking care of the grounds at all times. Wait staff clearing and cleaning immediately. Food is plentiful. Drinks are good. Pools are nice but shallow and once you're in them don't look in the water. The rooms have a modern appearance but when there long enough you notice the little things. Minibar (fridge) has to be adjusted to be cold. And when I asked for more beverages, was told it was only done at certain times and could not be brought to room. Several rooms have a smell to them. The food in the main buffets are exactly the same every day in each RIU I entered in the hotel zone. Definitely need to make reservations for dinner at the other resturants if you want something better. Nice shopping area and Starbucks with free wifi just a 10 minute walk away. Beach and view of Caribean Sea is amazing, especially at sunrise. All in all, even though some things were not the best the place is still nice and a good place to stay. I would stay there again.

The resort staff was wonderfull the restaurants are good but the mexican restaurant need to do something with the mosquitos no good