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Recent guest reviews

At first was given a room without microwave. I explained that I'm a healthcare worker in the area from NC to work at a local hospital and have to be able to warm food. I was charged extra money to be moved to a room with microwave. No consideration for a military man as well as a healthcare worker especially in these times but worse is the lack of explaining it nicely. Then new room has exposed wires that I was scared to touch and microwave was not working. Called front desk and was told that I just need to unplug and plug in another outlet. I reluctantly did with the exposed and scary looking wires but still did not work. I called and then a worker came and fixed it but behind the entertainment center looks like it has not been cleaned in ages. Rest of room also was not very clean; especially bathroom tiles and fixtures. AC did not work properly. Terrible place and expensive compared to Quality inn which is excellent and just minutes away.

The property was litter free. The lobby was quaint but freshly decorated. My room was excellent. I enjoyed the remodeled room. The TV was large and picture clear. Thank you for investing in remodeling the property inside. The price was below my expectation for the look of the hotel room I'll make this my place to stay when in town.

This property is filthy ! Don’t go!! It smelled like cigarette smoke and it was dirty. The workers are not nice. Don’t go..

Disgusting stinky dirty and unprofessional. It shouldn't matter what star hotel it is it should be clean, properly prepared and work.

I like the convenience of the location to the hospital where I am visiting my fiancé who is suffering from traumatic brain injury. It was extremely dirty and smelled bad. There were roaches everywhere it was so gross

The breaker went out to our room we sat in the dark for 4 hrs. They moved us to another room and we had no bathroom lights in that room. Eventually they did come on. Orbitz took care of this very satisfactory

The room had to be sprayed for roaches, they were young roaches and after they sprayed we didn't see them again. The grass was really high around the hotel. My little Yorkie picked up Fleas and a skin infection which required a visit to the Vet. We stay at Red Roof Inns all the time and this is the first time we encountered a problem. Also the ice machine was broken in the room 153 corridor. Other than that it was fairly quiet to be right next to I95. The room needed work there was a whole in the tile and odd screws in the walls. We will probably look for another pet friendly hotel if we need to stay in the Richmond area again.

Wow! This place was a great value. As good as a $150/night 2.5-3 star hotel with the exception that the pillows and mattresses are firm. Had two rooms, both rooms were very clean. Only downside is the druggies use this place so escort your loved ones.

Clean, easy arrival, room was as expected and price was competitive with other places around that area.

It was good for the money and needing a last min room

No iron. My room smelled of smoke. It seemed as if someone was smoking in the room and it was tried to get air it out but did not.

people hanging in parking out and drinking,reception people so impolite ,service for room so bad,..............

Friendly Staff with great customer service. Cleaning staff polite and rooms are clean, comfortable. Stayed here several times and haven't been disappointed yet. Easy check in and beds are comfortable. Pet friendly.

The staff is always friendly and give great customer service. Rooms are always clean. Pet Friendly. Comfortable beds. Great tv and channel selections.

pet friendly, clean room. nice tv great staff, comfy bed convenient location

Hotel was just what we need d for a quick overnight trip. Easy check in and easy checkout. Will definitely use this place again.

Great Customer Service. Clean comfortable room and pet friendly!

Commerce Rd Richmond VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

Located in North Chesterfield, Red Roof Inn Richmond South is within a 10-minute drive of popular attractions such as Shockoe Slip and Virginia Commonwealth University. This 108-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and express check-out.


Rooms

All 108 air-conditioned rooms provide free long-distance calls and free local calls. 37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Free toiletries are also included.


Property features

Red Roof Inn Richmond South features free WiFi in public areas, express check-out, and free newspapers. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready.

Room options

Superior Room, 1 King Bed (Smoke Free)

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds (Smoke Free)

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed (Smoke Free)

1 King Bed | Sleeps 2

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

1 King Bed | Sleeps 2

Guest reviews for Red Roof Inn Richmond South

Everyone (20) Couples (9) Business (3) Family (7) Other (2)
1
Everyone

By on Aug 9, 2020

Review comment responded on Aug 10, 2020

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore, your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Red Roof Inn - Richmond South

1
Business Business

At first was given a room without microwave. I explained that I'm a healthcare worker in the area from NC to work at a local hospital and have to be able to warm food. I was charged extra money to be moved to a room with microwave. No consideration for a military man as well as a healthcare worker especially in these times but worse is the lack of explaining it nicely. Then new room has exposed wires that I was scared to touch and microwave was not working. Called front desk and was told that I just need to unplug and plug in another outlet. I reluctantly did with the exposed and scary looking wires but still did not work. I called and then a worker came and fixed it but behind the entertainment center looks like it has not been cleaned in ages. Rest of room also was not very clean; especially bathroom tiles and fixtures. AC did not work properly. Terrible place and expensive compared to Quality inn which is excellent and just minutes away.

By , from Angier, NC on May 28, 2020

Review comment responded on May 28, 2020

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore, your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Red Roof Inn - Richmond South

3
Everyone

By on May 15, 2020

Review comment responded on May 16, 2020

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Richmond South. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, General Manager Red Roof Inn - Richmond South

5
Everyone

The property was litter free. The lobby was quaint but freshly decorated. My room was excellent. I enjoyed the remodeled room. The TV was large and picture clear. Thank you for investing in remodeling the property inside. The price was below my expectation for the look of the hotel room I'll make this my place to stay when in town.

By on Feb 25, 2020

Review comment responded on Feb 26, 2020

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Richmond South. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Ken Patel General Manager Red Roof Inn - Richmond South

1
Partner Couples

This property is filthy ! Don’t go!! It smelled like cigarette smoke and it was dirty. The workers are not nice. Don’t go..

By on Feb 20, 2020

Review comment responded on Feb 21, 2020

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore, your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

1
Everyone

Disgusting stinky dirty and unprofessional. It shouldn't matter what star hotel it is it should be clean, properly prepared and work.

By on Feb 10, 2020

Review comment responded on Feb 10, 2020

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore, your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

1
Family

I like the convenience of the location to the hospital where I am visiting my fiancé who is suffering from traumatic brain injury. It was extremely dirty and smelled bad. There were roaches everywhere it was so gross

By on Sep 3, 2019

Review comment responded on Sep 11, 2019

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

3
Partner Couples Family

The breaker went out to our room we sat in the dark for 4 hrs. They moved us to another room and we had no bathroom lights in that room. Eventually they did come on. Orbitz took care of this very satisfactory

By on Jul 19, 2019

Review comment responded on Aug 1, 2019

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.

2
Family Family

The room had to be sprayed for roaches, they were young roaches and after they sprayed we didn't see them again. The grass was really high around the hotel. My little Yorkie picked up Fleas and a skin infection which required a visit to the Vet. We stay at Red Roof Inns all the time and this is the first time we encountered a problem. Also the ice machine was broken in the room 153 corridor. Other than that it was fairly quiet to be right next to I95. The room needed work there was a whole in the tile and odd screws in the walls. We will probably look for another pet friendly hotel if we need to stay in the Richmond area again.

By on Apr 29, 2019

Review comment responded on May 30, 2019

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ken Patel General Manager Red Roof Inn - Richmond South

5
Partner Couples Business Business

Wow! This place was a great value. As good as a $150/night 2.5-3 star hotel with the exception that the pillows and mattresses are firm. Had two rooms, both rooms were very clean. Only downside is the druggies use this place so escort your loved ones.

By , from Seattle on Mar 27, 2019

Review comment responded on Apr 8, 2019

I appreciate your comments regarding your recent stay at the Red Roof Inn Richmond South. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one. Sincerely,

Red Roof Inn Richmond South

4350 Commerce Rd, Richmond, VA 23234
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