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Best Western Premier Richmond City Gateway

3.0 star property
Hotel with free breakfast, in the vicinity of The National

Choose dates to view prices

Photo gallery for Best Western Premier Richmond City Gateway

Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby
Exterior
Seasonal outdoor pool, pool umbrellas, sun loungers
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
4303 Commerce Road, Richmond, VA, 23234
  • Place, Virginia Commonwealth University
    ‪8 min drive‬
  • Place, Broad Street
    ‪9 min drive‬
  • Place, Greater Richmond Convention Center
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Non-Smoking, Executive Room, Wi-Fi, Sofabed, Microwave And Refrigerator

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King Bed, Non-Smoking, Executive Room, Wi-Fi, Sofabed, Microwave And Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Bathtub, Separate Bedroom, Sofabed, Non-Smoking

  • Sleeps 4

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About the neighborhood

Richmond

Best Western Premier Richmond City Gateway places you within a 10-minute drive of popular sights such as Virginia Commonwealth University and The National. This 167-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Virginia Commonwealth University - 8 min drive - 6.7 miles
  • The National - 9 min drive - 6.2 miles
  • Broad Street - 9 min drive - 6.1 miles
  • Greater Richmond Convention Center - 9 min drive - 6.7 miles
  • Maymont Park - 13 min drive - 9.0 miles

Getting around

  • Richmond Main Street Station - 9 min drive
  • Richmond Intl. Airport (RIC) - 16 min drive

Restaurants

  • ‪Wendy's - ‬3 min drive
  • ‪7-Eleven - ‬4 min drive
  • ‪Hardee's - ‬4 min drive
  • ‪Burger King - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive

About this property

Best Western Premier Richmond City Gateway

Hotel with free breakfast, in the vicinity of The National
At Best Western Premier Richmond City Gateway, guests have access to a gym, free WiFi in public areas, and meeting rooms. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
50-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
  • Swimming pool
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Fees

  • A damage deposit of USD 50 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool is open from May 25 to September 07.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Frequently asked questions

What can I see within easy reach of Best Western Premier Richmond City Gateway?

This hotel is located in Richmond, close to Broad Street, James River, and Shockoe Slip. You'll also find Dorey Park and Allianz Amphitheater at Riverfront nearby.

How much does it cost to stay at Best Western Premier Richmond City Gateway?

As of Nov 5, 2025, prices found for a 1-night stay for 2 adults at Best Western Premier Richmond City Gateway on Nov 13, 2025 start from $118.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Premier Richmond City Gateway?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Best Western Premier Richmond City Gateway include a casino on the premises?

No, Best Western Premier Richmond City Gateway doesn't have a casino.

Will I find an indoor pool at Best Western Premier Richmond City Gateway?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 25 until September 07.

Is Best Western Premier Richmond City Gateway good for couples?

Amenities that appeal to couples at this hotel include a pillowtop mattress, a smart TV, and free Internet access.

Are there hot tubs at Best Western Premier Richmond City Gateway?

No, there isn't a spa tub at this hotel.

Does Best Western Premier Richmond City Gateway feature a restaurant that includes a breakfast menu?

Yes, Best Western Premier Richmond City Gateway serves free full breakfasts at Victory Bar & Grill each morning.

Will Best Western Premier Richmond City Gateway allow pets to stay for free?

No, pets aren't allowed at Best Western Premier Richmond City Gateway though service animals are welcome.

Are there connecting rooms at Best Western Premier Richmond City Gateway?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Best Western Premier Richmond City Gateway?

The closest major airport to Best Western Premier Richmond City Gateway is Richmond Intl. Airport (RIC), which is 12.1 mi away (16 minutes by car).

Can I book a room with a balcony at Best Western Premier Richmond City Gateway?

No, at Best Western Premier Richmond City Gateway, there aren't any guestrooms that list a balcony.

Reviews

Best Western Premier Richmond City Gateway Reviews

8.0

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 469 out of 1000 reviews
Rating 8 - Good. 229 out of 1000 reviews
Rating 6 - Okay. 136 out of 1000 reviews
Rating 4 - Poor. 72 out of 1000 reviews
Rating 2 - Terrible. 94 out of 1000 reviews

Reviews

6/10 Okay

derek, San Diego

Traveled with group
Liked: Cleanliness, property conditions & facilities
Decent affordable option for the Iron Blossom festival. Regular check in is at 3pm. Arrived Saturday at 12:30 to a virtually empty parking lot. Was informed by the front desk that they do not allow early check-ins until 2pm, and there would be a $40 fee for the extra 1 hour. She tried to explain that they do all of the turnovers starting at 11am (designated check out), not staggered as guests check out. Pretty silly policy and explanation. (Vacated rooms were being cleaned all morning before 11am when we checked out). Not as accomodating to arriving guests as most hotels attempt to be.
Stayed 2 nights in Sep 2025

8/10 Good

petra, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Needs to be updated a little
Stayed 1 night in Aug 2025

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms very nice and clean ! Staff was very helpful! The breakfast was very good ! Great place to stay!
Stayed 1 night in Aug 2025

8/10 Good

Long

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in May 2025

4/10 Poor

Tyrese

Stayed 1 night in Jun 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Julian

Business traveler, Traveled with family
Stayed 2 nights in Jul 2025

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a nice size, beds are comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

James

Stayed 2 nights in Jul 2025

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel we’ve ever booked on Expedia. The reviews were not accurate by any means. The hotel smelled like pot throughout and the cleaning staff had sprayed massive amounts of air freshener to cover it up. There were roaches in the bathroom, and the AC sounded like a truck engine all night and left all our belongings wet. Additionally, the bathroom had mold and the bedding appeared yellow. We couldn’t leave faster. Will never stay at another Best Western and will reconsider booking through Expedia from now on.
Stayed 1 night in Jul 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant/bar attached to hotel. Staff very friendly and helpful. Hotel is clean and well maintained. Very good value for money, and good location if traveling on I-95.
Stayed 4 nights in Jul 2025

4/10 Poor

Tara

Traveled with family
Disliked: Cleanliness

Lackluster facilities

Location was convenient. Staff was very friendly and breakfast was fantastic! The negatives included finding a cockroach in the bathroom of the first room we were assigned to. There was a musty mildew smell that couldn’t be overlooked. The tub also needed to be repainted to remove brown spots. We asked to be moved to another room and were accommodated but there was still a mildew smell. No complimentary water in the room . Let’s try a little harder Best Western Premiere. I’ve lodged at your brand before and this one was a disappointment.
Stayed 2 nights in Jul 2025

10/10 Excellent

Deanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed felt like I was sleeping on a cloud. The room was very clean & quiet. I had a amazing stay & if I ever come back to Richmond, I will be staying there.
Stayed 1 night in Jul 2025

8/10 Good

Beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to I95 and has a very nice pool. Breakfast buffet is included. Having a Starbucks across the street is a plus for us. The staff was very pleasant!
Stayed 2 nights in Jul 2025

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I came for family event and best western is a quality hotel. Besides four few items missing in the bathroom and one of my rooms. Everything else was great ,bed was comfortable. There was no loudness and I enjoyed my stay.
Stayed 2 nights in Jul 2025

2/10 Terrible

Cathy

Disliked: Cleanliness

Bed Bugs

I got bitten by bed bugs!!! Hotel would only offer one night refund if I removed my review about the bed bugs!! We had a two night stay but did NOT stay the 2nd night because I had so much discomfort from the bites.
Stayed 2 nights in Jul 2025

4/10 Poor

Erin

Disliked: Cleanliness, property conditions & facilities
Unclean facility.
Stayed 5 nights in Jul 2025

4/10 Poor

Jorei

Disliked: Cleanliness
I waited 20 min to be serviced… first room had mildew smell and dirty so was the second room as far as dirty on the floors… the front desk was nice however
Stayed 1 night in Jul 2025

8/10 Good

Nicole

Stayed 1 night in Jul 2025

8/10 Good

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Good overall. Wish breakfast ended at 10 instead of 9 during the week.
Stayed 2 nights in Jul 2025

10/10 Excellent

Terry

Stayed 3 nights in Jul 2025

6/10 Okay

Sharyn

Liked: Staff & service
Disliked: Property conditions & facilities
This property has lots of potential and the staff is what makes it decent. They’re very communicative and attentive. The first room we were in had a strong musty odor but because of timing for check in and soccer games I couldn’t do much about it the first day. Desk manager texted us and I let them know that I’d likely request a room change the following day and they were very accommodating. The room also had a pretty musty smell. It was very hot/humid in town while we were there so I’m sure that contributed but there has to be away to cut down on this. It was so bad the first night by morning I woke up with a pounding headache.
Stayed 2 nights in Jul 2025

8/10 Good

ADRIENNE

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Glenn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Housekeeping was terrible room wasn’t clean bed sheet not change bathroom tube sink countertop was not
Stayed 2 nights in Jul 2025

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