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Recent guest reviews

Dirty, smelly, an ant problem plus I had to switch rooms 3 times due to a non working toilet and major stains on the sheets and towels.

Nice clean hotel. Nice beds and no carpet in the rooms

No one at check in desk had to wait 15 minutes before someone came to check me in.

Nice and quiet place. Great for a family relaxing time

Commerce Road Richmond VA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • Fitness center

Located in North Chesterfield, Best Western Premier Richmond City Gateway is within a 10-minute drive of popular attractions such as Virginia Commonwealth University and Greater Richmond Convention Center. This 167-room hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

Guests can expect 32-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include MP3 docks, refrigerators, and microwaves.


Property features

At Best Western Premier Richmond City Gateway, guests have access to a gym, free WiFi in public areas, and meeting rooms. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

1 King Bed | Sleeps 4

Guest reviews for Best Western Premier Richmond City Gateway

Everyone (6) Couples (2) Family (2)
4
Everyone

By on Feb 18, 2024

Review comment responded on Feb 20, 2024

Thank you, Ibrionke! Safe travels and we look forward to welcoming you back again soon!

3
Everyone

By on Oct 14, 2023

Review comment responded on Oct 29, 2023

Thank you, Jinyan! Safe travels!

1
Partner Couples

Dirty, smelly, an ant problem plus I had to switch rooms 3 times due to a non working toilet and major stains on the sheets and towels.

By on Sep 24, 2023

Review comment responded on Sep 27, 2023

Hi Kimberly, you were given a refund

5
Family

Nice clean hotel. Nice beds and no carpet in the rooms

By on Aug 22, 2023

Review comment responded on Aug 23, 2023

Thank you for sharing your thoughts with us. Your feedback is essential to us, and we will take it into serious consideration as we plan for the future. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thank you for choosing us as your preferred accommodation.

2
Everyone

By on Jul 15, 2023

Review comment responded on Aug 4, 2023

Safe Travels!

1
Everyone

By on Apr 3, 2023

Review comment responded on Apr 23, 2023

Very sorry to hear we did not exceed your expectations Pedro. We hope you will consider giving us another opportunity on your next trip to Richmond. Thank you

2
Partner Couples

No one at check in desk had to wait 15 minutes before someone came to check me in.

By on Oct 23, 2022

Review comment responded on Oct 24, 2022

Hi Stanley, very sorry to hear you had a short wait when arriving to check in. We wish you safe travels. Sincerely.

3
Everyone

By on Feb 2, 2022

4
Everyone

By on May 24, 2021

Review comment responded on Jun 7, 2021

We thank you for taking the time to complete our survey. We are pleased to hear your stay was good. I see you were not completely satisfied with your stay. If you would like to email the Operations Manager at bwop@rivaconsultingllc.com and let me know about your stay, I would be happy to hear from you on what went wrong so we can better your experience for next time.

5
Family

Nice and quiet place. Great for a family relaxing time

By on May 16, 2022

Review comment responded on May 17, 2022

Thank you, Gloria! Safe travels and we look forward to welcoming you back again soon! Sincerely,

Best Western Premier Richmond City Gateway

4303 Commerce Road, Richmond, VA 23234
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