Dirty, smelly, an ant problem plus I had to switch rooms 3 times due to a non working toilet and major stains on the sheets and towels.
Nice clean hotel. Nice beds and no carpet in the rooms
No one at check in desk had to wait 15 minutes before someone came to check me in.
Nice and quiet place. Great for a family relaxing time
Located in North Chesterfield, Best Western Premier Richmond City Gateway is within a 10-minute drive of popular attractions such as Virginia Commonwealth University and Greater Richmond Convention Center. This 167-room hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 10:00 AM.
Guests can expect 32-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include MP3 docks, refrigerators, and microwaves.
At Best Western Premier Richmond City Gateway, guests have access to a gym, free WiFi in public areas, and meeting rooms. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
Thank you, Jinyan! Safe travels!
Dirty, smelly, an ant problem plus I had to switch rooms 3 times due to a non working toilet and major stains on the sheets and towels.
Hi Kimberly, you were given a refund
Nice clean hotel. Nice beds and no carpet in the rooms
Thank you for sharing your thoughts with us. Your feedback is essential to us, and we will take it into serious consideration as we plan for the future. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thank you for choosing us as your preferred accommodation.
Safe Travels!
Very sorry to hear we did not exceed your expectations Pedro. We hope you will consider giving us another opportunity on your next trip to Richmond. Thank you
No one at check in desk had to wait 15 minutes before someone came to check me in.
Hi Stanley, very sorry to hear you had a short wait when arriving to check in. We wish you safe travels. Sincerely.
We thank you for taking the time to complete our survey. We are pleased to hear your stay was good. I see you were not completely satisfied with your stay. If you would like to email the Operations Manager at bwop@rivaconsultingllc.com and let me know about your stay, I would be happy to hear from you on what went wrong so we can better your experience for next time.
Nice and quiet place. Great for a family relaxing time
Thank you, Gloria! Safe travels and we look forward to welcoming you back again soon! Sincerely,
Thank you, Ibrionke! Safe travels and we look forward to welcoming you back again soon!