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Best Western Premier Richmond City Gateway

3.0 star property
Hotel with free breakfast, in the vicinity of The National

Choose dates to view prices

Photo gallery for Best Western Premier Richmond City Gateway

Premium bedding, down comforters, pillowtop beds, in-room safe
Reception
Seasonal outdoor pool, pool umbrellas, sun loungers
Exterior
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
4303 Commerce Road, Richmond, VA, 23234
  • Place, James River
    ‪9 min walk‬
  • Place, Virginia Commonwealth University
    ‪7 min drive‬
  • Place, Greater Richmond Convention Center
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Executive Room, Wi-Fi, Sofabed, Microwave And Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Bathtub, Separate Bedroom, Sofabed, Non-Smoking

  • Sleeps 4

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About the neighborhood

Richmond

Best Western Premier Richmond City Gateway places you within a 10-minute drive of popular sights such as Virginia Commonwealth University and The National. This 167-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • James River - 9 min walk - 0.5 miles
  • Broad Street - 5 min drive - 5.6 miles
  • Virginia Commonwealth University - 7 min drive - 6.7 miles
  • Greater Richmond Convention Center - 7 min drive - 7.1 miles
  • Altria Theater - 8 min drive - 7.1 miles

Getting around

  • Richmond Main Street Station - 9 min drive
  • Richmond Intl. Airport (RIC) - 16 min drive

Restaurants

  • ‪Wendy's - ‬3 min drive
  • ‪7-Eleven - ‬4 min drive
  • ‪Hardee's - ‬4 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Burger King - ‬3 min drive

About this property

Best Western Premier Richmond City Gateway

Hotel with free breakfast, in the vicinity of The National
At Best Western Premier Richmond City Gateway, guests have access to a gym, free WiFi in public areas, and meeting rooms. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
50-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
  • Swimming pool
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Fees

  • A damage deposit of USD 50 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool is open from May 25 to September 07.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Frequently asked questions

What can I see within easy reach of Best Western Premier Richmond City Gateway?

This hotel is located in Richmond, close to Broad Street, James River, and Shockoe Slip. You'll also find Dorey Park and Virginia State Capitol nearby.

How much does it cost to stay at Best Western Premier Richmond City Gateway?

As of Dec 5, 2025, prices found for a 1-night stay for 2 adults at Best Western Premier Richmond City Gateway on Dec 21, 2025 start from $99.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Premier Richmond City Gateway?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Best Western Premier Richmond City Gateway include a casino on the premises?

No, Best Western Premier Richmond City Gateway doesn't have a casino.

Will I find an indoor pool at Best Western Premier Richmond City Gateway?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 25 until September 07.

What will couples enjoy most about a stay at Best Western Premier Richmond City Gateway?

Amenities that appeal to couples at this hotel include a pillowtop mattress, a smart TV, and free Internet access.

Are there hot tubs at Best Western Premier Richmond City Gateway?

No, this hotel doesn't have a spa tub.

Does Best Western Premier Richmond City Gateway feature a restaurant that includes a breakfast menu?

Yes, Best Western Premier Richmond City Gateway serves free full breakfasts at Victory Bar & Grill each morning.

Will Best Western Premier Richmond City Gateway allow pets to stay for free?

No, pets aren't allowed at Best Western Premier Richmond City Gateway though service animals are welcome.

Does Best Western Premier Richmond City Gateway have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Best Western Premier Richmond City Gateway?

The closest major airport to Best Western Premier Richmond City Gateway is Richmond Intl. Airport (RIC), which is 12.1 mi away (16 minutes by car).

Are there rooms with balconies at Best Western Premier Richmond City Gateway?

No, there aren't any guestrooms with balconies at Best Western Premier Richmond City Gateway.

Best Western Premier Richmond City Gateway Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 475 out of 1004 reviews
Rating 8 - Good. 231 out of 1004 reviews
Rating 6 - Okay. 136 out of 1004 reviews
Rating 4 - Poor. 72 out of 1004 reviews
Rating 2 - Terrible. 90 out of 1004 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

derek, San Diego

Traveled with group
Liked: Cleanliness, property conditions & facilities
Decent affordable option for the Iron Blossom festival. Regular check in is at 3pm. Arrived Saturday at 12:30 to a virtually empty parking lot. Was informed by the front desk that they do not allow early check-ins until 2pm, and there would be a $40 fee for the extra 1 hour. She tried to explain that they do all of the turnovers starting at 11am (designated check out), not staggered as guests check out. Pretty silly policy and explanation. (Vacated rooms were being cleaned all morning before 11am when we checked out). Not as accomodating to arriving guests as most hotels attempt to be.
Stayed 2 nights in Sep 2025

10/10 Excellent

Herbert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look no further. This is one of the best in the area. Great staff, clean rooms and good breakfast at a decent price. This is the place to stay.
Stayed 2 nights in Sep 2025

6/10 Okay

Diana

Liked: Staff & service, room comfort
In the breakfast in the morning, there's a lady washing you all the time. I did like that at all
Stayed 1 night in Aug 2025

8/10 Good

Mercy

Traveled with family
Liked: Staff & service, amenities
Great staff
Stayed 1 night in Aug 2025

10/10 Excellent

Ebonè, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the noticeable stains on the white sheets There was a smell of cat urine in the room and I found feathers as if an animal had been in the room prior beside all of that I lt was a pleasantly quiet enough to rest and clean enough to be in and relax peacefully
Stayed 1 night in Aug 2025

4/10 Poor

Dolores

Stayed 3 nights in Aug 2025

6/10 Okay

Dina

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Thank you for accommodating my family by giving us rooms with an adjoining door. Our room was very damp and had an odd odour. The air conditioner was very noisy. Our second day we asked to have our room cleaned as we left the hotel after the cleaning staff was finished. The woman at the front desk wrote our room number down and we also explained about the air conditioner and the smell. She said she would send the maintenance guy to check it out. We returned to our room after midnight and found that nothing had been touched. We went to the front desk and explained to the gentleman that was on duty. There was nothing he could do at that point to have the room cleaned. He brought us clean towels. We explained to him about the dampness and that the sheets felt wet. He also noticed the smell from the air conditioner. He came back with bedding and a spray to help get rid of the smell. He was very kind and understanding. I’m hoping that when we are booking these hotels through Expedia that we are not given the worst room in the hotel because we didn’t book direct. This trip we booked 4 different hotels through Expedia let’s just say they weren’t the best I’ve ever stayed in. The staff in the hotel were very friendly, the ladies in the breakfast area work very hard and are very helpful.
Stayed 3 nights in Aug 2025

2/10 Terrible

Chyna

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

tanesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so easy, the people were friendly and welcoming, the room was cozy and clean. Would definitely stay again!
Stayed 1 night in Aug 2025

6/10 Okay

JoAnn

Disliked: Amenities
Andrew the check in guy was great the cleanliness wasn’t very good pool felt slimy the floor in our room was coming up so you could cut your foot on it Just felt nasty But the people were great
Stayed 1 night in Aug 2025

6/10 Okay

Victoria

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Walking into this hotel, it initially seemed very nice and clean. However, when we got to our first room, it had a very strong odor of dog urine that was overwhelming. We went back to the front desk, and they kindly moved us to a different room. While the second room was an improvement, it still wasn’t great—there were visible stains on the sheets, towels, and furniture, which made the stay feel less comfortable than expected.
Stayed 2 nights in Aug 2025

2/10 Terrible

William F

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel experience I’ve had . The rooms were dirty and smelly. I had to switch rooms cause there was stains on the sheets. I got a new room that was worse . It had a bug smashed to the wall , we paid for two nights an only slept there one. The pool is dangerous , There is an electric junction box wide open with wires exposed , one foot from the pools water so they just put an orange cone on top of it . One splash away from death
Stayed 2 nights in Aug 2025

8/10 Good

Eron

Stayed 1 night in Aug 2025

6/10 Okay

Malene

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Likes: Property was clean and quiet. Dislikes: Room had a weird smell. Linen smelled like it was washed outside.
Stayed 1 night in Aug 2025

10/10 Excellent

Aldric

Stayed 1 night in Aug 2025

10/10 Excellent

Iyiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Eric

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Convenient location, good value for money. Staff is helpful, property is well maintained. The onsite restaurant also has a good selection and nice staff.
Stayed 1 night in Aug 2025

8/10 Good

Priscilla

Breakfast issues

It was a good stay. I truly enjoyed it. Breakfast was included. The only thing I did not like was that you could not take the breakfast out of the serving area. You had to eat it there like a toddler. I was shocked about that. I wanted to go downstairs, grab food and take it back to my room but it was not allowed
Stayed 2 nights in Aug 2025

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice clean and quiet, the only thing that I had a problem with was the breakfast. The eggs were to watery on Sunday. The quality was not good of the breakfast. The room was clean. Beside the breakfast I enjoyed my stay
Stayed 2 nights in Aug 2025

6/10 Okay

Eddie

Liked: Room comfort
Disliked: Staff & service

Stay was just ok. Can't say I would stay again.

We had a problem with the toilet in the bathroom. We called Sat morning at 830 to let the front desk know. The toilet would take at least 30 mins to fill back up once you flushed it. They stated somone would be up in 20 mins; an hour later still hadn't seen anyone. We called again and they claimed they had told maintenance about the issue. By this time it's 930, breakfast ends at 1000, and we hadn't been able to start our day waiting on maintenance, so we left and went and ate. We came back and they had obvioulsy been there to look at it becuase there was a wrench on the sink counter. We left, enjoyed our day and came back that evening Guess what; still not fixed. Doing the same thing. So we gave up on that. Also for it to be a non-smoking hotel, the wrench of burnt marijuana would about knock you out everytime we left our rooms and went into the hallway. It got so bad that it started permeating our room, and we had to spray air freshener to try and mask the smell.
Stayed 2 nights in Aug 2025

8/10 Good

Patricia

Stayed 3 nights in Aug 2025

10/10 Excellent

JOHN JR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Stayed 2 nights in Aug 2025

8/10 Good

Gino

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Aug 2025

10/10 Excellent

Iurii

Stayed 2 nights in Jul 2025

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