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Best Western Premier Richmond City Gateway

3.0 star property

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Photo gallery for Best Western Premier Richmond City Gateway

Lobby
Exterior
Reception
Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4303 Commerce Road, Richmond, VA, 23234
  • Place, James River
    ‪9 min walk‬
  • Place, Virginia Commonwealth University
    ‪7 min drive‬
  • Place, Greater Richmond Convention Center
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Executive Room, Wi-Fi, Sofabed, Microwave And Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Bathtub, Separate Bedroom, Sofabed, Non-Smoking

  • Sleeps 4

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About the neighborhood

Richmond

Best Western Premier Richmond City Gateway places you within a 10-minute drive of popular sights such as Virginia Commonwealth University and The National. This 167-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • James River - 9 min walk - 0.5 miles
  • Broad Street - 5 min drive - 5.6 miles
  • Virginia Commonwealth University - 7 min drive - 6.7 miles
  • Greater Richmond Convention Center - 7 min drive - 7.1 miles
  • University of Richmond - 17 min drive - 13.3 miles

Getting around

  • Richmond Main Street Station - 9 min drive
  • Richmond Intl. Airport (RIC) - 16 min drive

Restaurants

  • ‪Wendy's - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Hardee's - ‬4 min drive
  • ‪7-Eleven - ‬4 min drive
  • ‪Burger King - ‬3 min drive

About this property

Best Western Premier Richmond City Gateway

At Best Western Premier Richmond City Gateway, guests have access to a gym, free WiFi in public areas, and meeting rooms. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
50-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
  • Swimming pool
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Fees

  • A damage deposit of USD 50 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool is open from May 25 to September 07.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Frequently asked questions

What can I see within easy reach of Best Western Premier Richmond City Gateway?

This hotel is located in Richmond, close to Broad Street, Canal Walk, and James River. You'll also find Shockoe Slip and Dorey Park nearby.

How much does it cost to stay at Best Western Premier Richmond City Gateway?

As of Feb 28, 2026, prices found for a 1-night stay for 2 adults at Best Western Premier Richmond City Gateway on Mar 8, 2026 start from 115.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Premier Richmond City Gateway?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Best Western Premier Richmond City Gateway include a casino on the premises?

No, Best Western Premier Richmond City Gateway doesn't have a casino.

Will I find an indoor pool at Best Western Premier Richmond City Gateway?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 25 until September 07.

What will couples enjoy most about a stay at Best Western Premier Richmond City Gateway?

Amenities that appeal to couples at this hotel include a pillowtop mattress, a smart TV, and free Internet access.

Does Best Western Premier Richmond City Gateway have a hot tub?

No, this hotel doesn't have a spa tub.

Does Best Western Premier Richmond City Gateway feature a restaurant that includes a breakfast menu?

Yes, Best Western Premier Richmond City Gateway serves free full breakfasts at Victory Bar & Grill each morning.

Will Best Western Premier Richmond City Gateway allow pets to stay for free?

No, pets aren't allowed at Best Western Premier Richmond City Gateway though service animals are welcome.

Does Best Western Premier Richmond City Gateway have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Best Western Premier Richmond City Gateway?

The closest major airport to Best Western Premier Richmond City Gateway is Richmond Intl. Airport (RIC), which is 12.1 mi away (16 minutes by car).

Are there rooms with balconies at Best Western Premier Richmond City Gateway?

No, there aren't any guestrooms with balconies at Best Western Premier Richmond City Gateway.

Best Western Premier Richmond City Gateway Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 475 out of 1001 reviews
Rating 8 - Good. 230 out of 1001 reviews
Rating 6 - Okay. 134 out of 1001 reviews
Rating 4 - Poor. 73 out of 1001 reviews
Rating 2 - Terrible. 89 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Byeol

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean and comfy room, good amenities, great customer service by staffs, convenient and quiet location
Stayed 2 nights in Nov 2025

10/10 Excellent

Karen

Stayed 2 nights in Nov 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, property conditions & facilities
Check in was fast, room was clean, breakfast was good
Stayed 2 nights in Nov 2025

10/10 Excellent

Ashley

Stayed 1 night in Nov 2025

10/10 Excellent

Demetria

Stayed 2 nights in Nov 2025

8/10 Good

Shelia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Clean rooms. Reasonable rates.
Stayed 1 night in Nov 2025

6/10 Okay

Camille, norfolk

Traveled with partner
Stayed 1 night in Nov 2025

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

6/10 Okay

Rodolfo

Liked: Amenities
Room was not bad, but employeers at the restaurant were not very helpful. It seemed that we paid much more its worth.
Stayed 1 night in Nov 2025

10/10 Excellent

Idis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a super quick and easy check in. Our first room had a strong smoke odor and we asked to be moved, the manager quickly changed our room and it was so much better and no odors. Cleanliness was great. No complaints for a quick weekend!
Stayed 2 nights in Nov 2025

8/10 Good

Barry S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to leave before breakfast was ready
Stayed 1 night in Nov 2025

2/10 Terrible

jane

Disliked: Cleanliness, property conditions & facilities
Dirty everything in room broken
Stayed 3 nights in Nov 2025

10/10 Excellent

Guadalupe

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, bathroom had a weird drainage smell other than that all good. Even the Food was good at the Fire Grill.
Stayed 1 night in Nov 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
Great hotel. Clean, updated and nicely decorated. Really enjoyed my stay.
Stayed 4 nights in Nov 2025

6/10 Okay

Dmitry

Stayed 1 night in Nov 2025

8/10 Good

Shanmarie

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, comfortable beds and good breakfast. The staff was great and the location is right off the highway about 10 minutes to downtown Richmond. Pretty good stay!
Stayed 1 night in Nov 2025

4/10 Poor

Jenelle

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant. There was no heat in my room, sheets had stains, floors were dirty, and there was a red stain in the bathroom shower that I had to clean. When guests open and close their doors, it’s very loud and unsettling. I wouldn’t stay here again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Terisha

Liked: Cleanliness, staff & service, amenities
Staff. Clean and renovated/updated room. No weird smells.
Stayed 1 night in Nov 2025

10/10 Excellent

Leonardo

Business traveler
I didn’t see any
Stayed 3 nights in Nov 2025

10/10 Excellent

Diran

Stayed 1 night in Oct 2025

8/10 Good

Terri

Liked: Cleanliness, amenities
The hotel was bright and inviting! Staff were friendly and there’s a restaurant onsite so you don’t have to go outside if you don’t want to. The room was cozy, clean and comfortable. I would definitely recommend staying at this location.
Stayed 2 nights in Nov 2025

6/10 Okay

Tarshae

The room I originally gotten the tub wasn’t cleaned and had someone’s hair left there. I went down to the front desk and had to switch rooms due to housekeeping not being on site to clean it. The second room I was assigned was great except the front door made a loud noise when it shuts. I had a problem with staff towards the end of my stay. I had communicated with the lady that checked me in and had me switch rooms, that I would like to extend my checkout time to 12pm on Sunday. I was told any time after would be $40, I informed I understood, and she stated she would let staff know. Sunday comes and it’s shortly after 11am, I got in the shower, and moments later I hear someone constantly knocking on the door and also trying to come in. Luckily I had the top lock on the door or else I would’ve been walked in on. I was by myself and as I’m in the shower I start to feel shaky and hoping that they would at least stop. The knocking, pushing, and pulling of the door continued for 5-10 minutes. I rushed out of the shower trying to put my clothes on so I can say something. I finally hear clearly the lady say “front desk” while still tugging on the door. I told her I was in the shower and that I would be down. At this time it was shortly after 11:30am. I made my way downstairs at 11:40am and put my things in the car. I checked out at 11:43am and advised the lady at the front desk that I wanted to make a complaint. The lady informed me that she was the manager and the p
Stayed 2 nights in Nov 2025

10/10 Excellent

Ethel, Portsmouth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel entrance and lobby needs a makeover but overall we were surprised how nice the rest of hotel and rooms were. The lobby was clean but it looked dated and the entrance was just gloomy, not welcoming. The room was spacious and very clean and modern. This was our first stay, we were here just one night but would definitely come back.
Stayed 1 night in Nov 2025

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is as nice hotel. The room was clean. The staff was friendly. I will stay here again when in the Richmond area.
Stayed 1 night in Nov 2025

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms.
Stayed 1 night in Oct 2025

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