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Recent guest reviews

Everything is exellent in that hotel i really love it

Great place to stay. The staff is super friendly and helpful. My room had a ocean view with a private pool right outside my room and the price was totally worth it. The only down side was the food. Even though it was buffet style the food was cold. It not keep on mini stoves or anything that would keep it hot. Everything else was great.

I didn’t like it was overcrowded with locals without manners,cutting the buffet lines and no parking, staff was friendly and nice ...

Customer service was terrible. AC in room was bad. We moved to a different room. Food at buffet was mediocre. My daughter was very sick with fever and diarrhea for 3 days and I was looking For a banana to give her and was given the run around no one could give me a banana and I was told buffet was closed. Room service was supposed to be offered and we had to pay for it but was never available. When we called over the course of 3 days we were told we could not order and could not take food from the sports bar or buffet to bring to the room for my daughter who was so sick and couldn’t leave the room. The resort has been remodeled beautifully but lacks in other areas.

The hotel is nice, room was clean and staff is very friendly. But they have limited restaurants, and if you want to go to the disco, you need to walk to the next hotel, which was very crowded. Pool closes at 7pm.

The property is fine overall and the adjoining beach is nice and clean. I didn't like the over crowding. It was very difficult to enjoy any of the amenities because of the huge crowd of guests, mostly locals brought in by the bus-load and many others who drove and found little to no available parking. The resort also mixed up an order for champagne and fruit that I ordered for my wife's birthday - it was delivered to the room where our niece and my stepson were staying.

The staff was sweet. The scenery was beautiful. The Japanese steakhouse was excellent. However, I felt like I was in a 70’s time warp because there was smoking everywhere! I am a non smoker, so the amount of smoking at the resort was disturbing.

Very clean a lot of space and chairs for the beach.. wish the 2 other restaurants were open

Excelente, todo nos gustó. Buena calidad, bonito. Espero volver pronto con mis niños.

Bahía de Maimon Puerto Plata Puerto Plata

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Private beach

Senator Puerto Plata Spa Resort All Inclusive places you within a 15-minute drive of popular attractions such as Ocean World Adventure Park and Cofresi Beach. This 569-room, 4-star property has 2 outdoor pools along with a private beach and 6 restaurants.


Dining

Enjoy dining at Buffet Restaurant, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

All 569 air-conditioned rooms feature minibars, free bottled water, and safes. Guests can expect free WiFi and 49-inch flat-screen TVs. Bathrooms have hair dryers and free toiletries.


Property features

Guests of Senator Puerto Plata Spa Resort All Inclusive have access to a private beach, 2 outdoor pools, and a fitness center. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this all-inclusive property include an outdoor tennis court, free WiFi in public areas, and a business center.

Room options

Senator Luxury Junior Suite

King 1 | Sleeps 3

Senator Luxury Junior Suite Ocean View

King 1 | Sleeps 3

Senator Swim Up Suite Ocean View

King 1 | Sleeps 2

Senator Imperial One Bedroom Suite Ocean View

King 1 | Sleeps 3

Guest reviews for Senator Puerto Plata Spa Resort All Inclusive

Everyone (5) Family (7)
5
Friends

Everything is exellent in that hotel i really love it

By on Aug 27, 2019

Review comment responded on Aug 28, 2019

Dear Guest, Thank you for review. We are delighted to learn that your stay was excellent and that you loved the hotel. We trust to receive you once again at the resort in the near future, Alejandro Castillo General Director

5
Families

Great place to stay. The staff is super friendly and helpful. My room had a ocean view with a private pool right outside my room and the price was totally worth it. The only down side was the food. Even though it was buffet style the food was cold. It not keep on mini stoves or anything that would keep it hot. Everything else was great.

By on Aug 4, 2019

Review comment responded on Aug 6, 2019

Dear Guests, Thank you for your comments given towards our establishment, and our staff, I will take this comment to them personally, because is in our interest, that all of our guests leave the hotel with a wonderful memory of their vacation. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile, we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment. Alejandro Castillo General Director

1
Families

I didn’t like it was overcrowded with locals without manners,cutting the buffet lines and no parking, staff was friendly and nice ...

By on Jul 30, 2019

Review comment responded on Aug 2, 2019

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. I am certainly disappointed that your stay was not as pleasant as it could have been; we will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory. Alejandro Castillo General Director

5
Everyone

By on Jul 30, 2019

Review comment responded on Jul 30, 2019

Dear Guest, Thank you for your review. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile, we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment. Receive a cordial greeting, Alejandro Castillo General Director

1
Family with small children Families

Customer service was terrible. AC in room was bad. We moved to a different room. Food at buffet was mediocre. My daughter was very sick with fever and diarrhea for 3 days and I was looking For a banana to give her and was given the run around no one could give me a banana and I was told buffet was closed. Room service was supposed to be offered and we had to pay for it but was never available. When we called over the course of 3 days we were told we could not order and could not take food from the sports bar or buffet to bring to the room for my daughter who was so sick and couldn’t leave the room. The resort has been remodeled beautifully but lacks in other areas.

By on Jul 17, 2019

Review comment responded on Jul 30, 2019

Dear Guest, Thank you for your review. I am certainly disappointed that your stay was not as pleasant as it could had been. Please receive my apologies, on behalf of the resort, if there were any inconveniences during your stay. As for your comment about the lack of air conditioning, let me explain that we have been investigating and we have not been able to find out if there was any failure of the air conditioning during your stay. In addition, it must be taken into account that for the Air Conditioning to work, it is essential to have the doors fully closed. In regards to the comment of room service we will verify what could had happen, since it is possible to order food from a selected menu, for an extra charge. In addition, our Front Desk and Guest Service Department can organize light food and liquids to be sent to your room at no cost if a guest is unwell and let us know that will prefer this arrangement. We reiterate our apologies and hope to receive a new opportunity to welcome you at any of our establishments, Alejandro Castillo General Director

4
Families Families

The hotel is nice, room was clean and staff is very friendly. But they have limited restaurants, and if you want to go to the disco, you need to walk to the next hotel, which was very crowded. Pool closes at 7pm.

By on Jul 15, 2019

Review comment responded on Jul 29, 2019

Dear guest, I thank you very much for your constructive comment about the possible improvements to our product so that we know that we need to change to fully satisfy you as well as your positive appreciations about our staff. We remain at your disposal for a new visit to the resort in the near future, Alejandro Castillo General Director

3
Families

The property is fine overall and the adjoining beach is nice and clean. I didn't like the over crowding. It was very difficult to enjoy any of the amenities because of the huge crowd of guests, mostly locals brought in by the bus-load and many others who drove and found little to no available parking. The resort also mixed up an order for champagne and fruit that I ordered for my wife's birthday - it was delivered to the room where our niece and my stepson were staying.

By on Jul 8, 2019

Review comment responded on Jul 9, 2019

Dear Guest, Thank you for your comment. In reference to your comment about the lack of car-park, we approve your opinion, especially in peak season both, the private one and the public car-park nearby are overcrowded. This happens in all the attractive places of tourism with an antiquated infrastructure, because 20 years ago, this problem was not considered. Concerning your comment about the small limit for the parking lot, you are right unfortunately. Because of the lack of space in some of our hotels we could not install further parking space. But this important point was taken into consideration in all our new constructions. Regarding the comment about the mixed up order, thank you for pointing this to us, as I will look this information up with the Department Leaders, to avoid that this happens again with any of our clients. We thank you for your comments to which we will bear your impressions in mind, we will work in improving the marked points in order that in a next visit your perception of the products received is totally satisfactory. Alejandro Castillo General Director

3
Everyone

By on Apr 30, 2019

Review comment responded on May 2, 2019

Dear Guest, Thank you for your review. Hope to welcome you back at the resort in the near future, Alejandro Castillo General Director

4
Families

The staff was sweet. The scenery was beautiful. The Japanese steakhouse was excellent. However, I felt like I was in a 70’s time warp because there was smoking everywhere! I am a non smoker, so the amount of smoking at the resort was disturbing.

By on Mar 31, 2019

Review comment responded on Apr 3, 2019

Dear Guest, Thank you for your review We are happy to learn that you liked the restaurants and the staff. In addition, take good note from your service suggestions as we consider those very valuable. Again, thank you for your review Alejandro Castillo General Director

4
Everyone

Very clean a lot of space and chairs for the beach.. wish the 2 other restaurants were open

By on Mar 9, 2019

Review comment responded on Mar 12, 2019

Dear Guest, Thank you for your review. We are happy to learn that you enjoyed your stay. Zao Sushi and Tepanyaki Restaurant is opening soon, Hope to welcome you back at Senator Puerto Plata Spa Resort, Alejandro Castillo General Manager

Senator Puerto Plata Spa Resort All Inclusive

Bahía de Maimon, Puerto Plata, Puerto Plata 57000
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