Conditions of the room, very poor, no ac, phone doesn't work, smells like humidity...
Clean all around friendly staff
Muy bonito el hotel pero el menu de comida es muy limitado,
Very well maintained staff very friendly and helpful
Staff at front desk are not helpful made my stay terrible. To top it off spent the last day without air conditioning.
It doesn’t have a club. It needs a club ASAP
Room, beach, pool..everything.
I traveled with a group of 10 people for a 7 day stay and it was terrible. When we arrived the rooms were not ready, had to wait 3 hours. Some rooms didn't have towels. And some rooms were really old and outdated. The Food in the BUFFET is TERRIBLE! We all picked at stuff every day but never ate a full meal. The only food that was decent was from the grill by the pool during the day. The restaurants are better than the buffet. Stay away from the Italian its bad. the Steak House & Hibachi (Japanese) were the best things there on that resort. The beach isn't great, shore can be very dirty and when you walk it the water there is a lot of stones and boulders which makes it hard to walk into parts of the water on the beach. When ordering food at the sports bar, order double because the portions are childish. Overall the resorts is nice and has fun things to do, BUT THE FOOD IS BAD.
Near the port. Can watch cruise ships come in. Beach is very clean.
Very welcoming and staff was very friendly. Property is kept in good condition. The property is family oriented. Unlike other resorts in Puerto Plata, there were not many locals, which means there was no loud music anywhere around the resort. The beach is rocky and it’s not as nice as other beaches in Puerto Plata. Make sure to wear water shoes because the beach is very rocky.
Staff didnt pressure for tips and most were trying to make sure everything was good.
The hotel was great. Rooms were clean. The room we selected was great. The room had a pool. People there are friendly. Only complaint is that there was not so much varierty on the food and food was ok. Also that some of the pool bar and sport bar employers we had to try to get their attention if not they will serve everybody else but not us. They should improve food quality and get more variery. But overall our stay was more than excellent. We would definitely go back and recommend this resort.
Property look nice but service is no good.. no room drink.. just 1 bottle of barcelo. Everyday same food. Everytime i go food lunch table is dirty, no spoon etc plus coffee machine is always broken when i go. No music in pool area. As a spanish country, there was no tipico, bachata or merengue.
Beautiful modern design in a gorgeous natural location. Food was very good, internet great all over the hotel. Staff friendly, and Wendy did a great job at yoga and Pilates.
This is the worst experience that I ever had on my vacation. Problems are everywhere. No hot water, no wifi and on top of this they messed up my reservation that I made through Expedia and it took them half of my vacation to figure out what to do. Feels like this is his second day on this job and he does not know how to treat customers. He ending up by disabling our room keys and we spent 3 hours on the front desk while the are trying to solve this easy task. Reservation was pre-paid. They are trying to position themselves as a top notch resort but they are not even close to it and I would prefer to stay somewhere else next time and would not recommend until they would change stuff and figure out what customer service really is.
This is the worst experience that I ever had on my vacation. Problems are everywhere. No hot water, no wifi and on top of this they messed up my reservation that I made through Expedia and it took them half of my vacation to figure out what to do. Feels like this is his second day on this job and he does not know how to treat customers. He ending up by disabling our room keys and we spent 3 hours on the front desk while the are trying to solve this easy task. Reservation was pre-paid. They are trying to position themselves as a top notch resort but they are not even close to it and I would prefer to stay somewhere else next time and would not recommend until they would change stuff and figure out what customer service really is.
The 'new buildings' where i stayed had a clogged shower and hooks falling from the wall. The coffee machine didnt work, and the AC stopped working. The pool lounge chairs in the water had cracks and scraped my legs. Only the food was good and staff doesnt seem to know how to handle complaints. I found 3 giant water bugs in my room and when i asked to be switched to a higher room (i had a swimup room), staff said they could only switch me to another swim up because the paperwork would take too long- what kind of response is that?! I ended up switching to another swim up where AC didn't work and they never bothered to reset my keycards. Also, i know check in says 3pm, but as we all know, when you have an early flight and arrive earlier, hotels take your bag until your room is ready. I arrived at noon and was refused entry at the entrance of property - when i called was told i would need to pay $50 Dollars to check in and its even more if you go earlier. Otherwise they send you down the block to some shops and some sad little beach where people hassle you to buy stuff. When i complained to hotel, they said ORBITZ knows and shouldve disclosed that, but i went on the hotel website and there was no mention of this scam. WORST HOTEL EXPERIENCE IN MY LIFE. DO NOT GO HEREEEEEEE. I think they buy people off to write good reviews b/c all those good reviews dont match. This is probably like a 3 star hotel. Its a shame because the hotel looks nice but management is a mess.
Located within a leisurely stroll of Amber Cove, Senator Puerto Plata Spa Resort All Inclusive is within a 10-minute drive of Cofresi Beach. This 567-room, 4-star property has 2 outdoor pools along with a private beach and a full-service spa.
Enjoy dining at Buffet Restaurant, one of 6 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafes.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Minibars and safes are also standard.
Senator Puerto Plata Spa Resort All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.
Conditions of the room, very poor, no ac, phone doesn't work, smells like humidity...
Clean all around friendly staff
Dear Guest,Thank you for your review. We are pleased to learn that your stay at this resort was really good. We look forward to welcome you back to Senator Puerto Plata Spa Resort and trust that you will recommend this hotel. Receive a cordial greeting. Alejandro Castillo, General Director.
Dear Mr. Steven, Thank you for your review. We are pleased to learn that your stay at this resort was good. We look forward to welcome you back to Senator Puerto Plata Spa Resort and trust that you will recommend this hotel. Receive a cordial greeting. Alejandro Castillo, General Director.
Muy bonito el hotel pero el menu de comida es muy limitado,
Estimado Sr. Mauricio. Gracias por alojarse con nosotros. Intentaremos resolver el problema que nos ha comunicado, Gracias por su comentario, su opinión es muy importante para nosotros. Saludos cordiales
Very well maintained staff very friendly and helpful
Dear Mrs.Maria, Thank you for staying with us and for your comment! Your opinion is very important to us. Best regards,
Staff at front desk are not helpful made my stay terrible. To top it off spent the last day without air conditioning.
Dear Mr. Souheil , We are sorry that you did not enjoy your stay to the fullest; we will try to resolve the problem you reported. Thanks for your comment, Your opinion is important to us. Best regards,
It doesn’t have a club. It needs a club ASAP
Dear Guest,Thank you for your review.We appreciate your time in sharing your feedback with us.We stay at your entire disposal and hope that you return to visit us on other occasions, meanwhile, we will continue working on achieving our goal which is that our guests enjoy their stay along their holiday in our establishmentReceive a cordial greeting,Alejandro CastilloGeneral Director
Room, beach, pool..everything.
Dear Guest,Thank you for your review.It is a pleasure to know that your stay in our hotel was as pleasant as you indicated. Your comment makes us feel proud of the work done on a daily basis, with the only aim of satisfying the needs of our guests.We trust to welcome you back to Senator Puerto Plata Spa Resort soon,Receive a cordial greeting,Alejandro CastilloGeneral Director
Estimado Huésped,Gracias por su comentario.Lamento saber que su estancia no ha sido todo lo placentera que hubiese podido ser y nos hubiese gustado saber cuales aspectos no fueron de su agrado, mientras estuvo hospedado en el hotel.Nuevamente, gracias por compartir su opinión,Reciba un cordial saludo,Alejandro CastilloDirector General
Dear Mr. John, Thank you for your review. We are sorry to learn that your stay at this resort was not as pleasant as it could have been. We take note of your comments in order to revise and take the necessary steps and correct where necessary, as we also apologize for any inconvenience. We thank you once again for your review. Receive a cordial greeting, Alejandro Castillo, General Director