Senator Puerto Plata Spa Resort All Inclusive

Dear Guest, Thank you for review. We are delighted to learn that your stay was excellent and that you loved the hotel. We trust to receive you once again at the resort in the near future, Alejandro Castillo General Director

Dear Guests, Thank you for your comments given towards our establishment, and our staff, I will take this comment to them personally, because is in our interest, that all of our guests leave the hotel with a wonderful memory of their vacation. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile, we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment. Alejandro Castillo General Director

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. I am certainly disappointed that your stay was not as pleasant as it could have been; we will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory. Alejandro Castillo General Director

Dear Guest, Thank you for your review. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile, we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment. Receive a cordial greeting, Alejandro Castillo General Director

Dear Guest, Thank you for your review. I am certainly disappointed that your stay was not as pleasant as it could had been. Please receive my apologies, on behalf of the resort, if there were any inconveniences during your stay. As for your comment about the lack of air conditioning, let me explain that we have been investigating and we have not been able to find out if there was any failure of the air conditioning during your stay. In addition, it must be taken into account that for the Air Conditioning to work, it is essential to have the doors fully closed. In regards to the comment of room service we will verify what could had happen, since it is possible to order food from a selected menu, for an extra charge. In addition, our Front Desk and Guest Service Department can organize light food and liquids to be sent to your room at no cost if a guest is unwell and let us know that will prefer this arrangement. We reiterate our apologies and hope to receive a new opportunity to welcome you at any of our establishments, Alejandro Castillo General Director

Dear guest, I thank you very much for your constructive comment about the possible improvements to our product so that we know that we need to change to fully satisfy you as well as your positive appreciations about our staff. We remain at your disposal for a new visit to the resort in the near future, Alejandro Castillo General Director

Dear Guest, Thank you for your comment. In reference to your comment about the lack of car-park, we approve your opinion, especially in peak season both, the private one and the public car-park nearby are overcrowded. This happens in all the attractive places of tourism with an antiquated infrastructure, because 20 years ago, this problem was not considered. Concerning your comment about the small limit for the parking lot, you are right unfortunately. Because of the lack of space in some of our hotels we could not install further parking space. But this important point was taken into consideration in all our new constructions. Regarding the comment about the mixed up order, thank you for pointing this to us, as I will look this information up with the Department Leaders, to avoid that this happens again with any of our clients. We thank you for your comments to which we will bear your impressions in mind, we will work in improving the marked points in order that in a next visit your perception of the products received is totally satisfactory. Alejandro Castillo General Director

Dear Guest, Thank you for your review. Hope to welcome you back at the resort in the near future, Alejandro Castillo General Director

Dear Guest, Thank you for your review We are happy to learn that you liked the restaurants and the staff. In addition, take good note from your service suggestions as we consider those very valuable. Again, thank you for your review Alejandro Castillo General Director

Dear Guest, Thank you for your review. We are happy to learn that you enjoyed your stay. Zao Sushi and Tepanyaki Restaurant is opening soon, Hope to welcome you back at Senator Puerto Plata Spa Resort, Alejandro Castillo General Manager