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Recent guest reviews

The check-in process was time-consuming. They didn’t have my reservation information ready, so it took an hour to check in with an empty lobby. There always seems to be a language barrier when pointing out an issue. The first room smelled so bad they offered to bring a candle after an hour of waiting, but no candle; they received a different room which at least had a humidifier. I was not told about the hotel amenities or hotel period. I felt like a second-class citizen compared to how others were treated. The food options were minimal and misleading; this is not an all-inclusive resort. Consumer service is lacking, and overall I would not stay here again

The staff is amazing!

Its ok

*WARNING LENGTHY REVIEW* Staying at the Be Live Collection Adults Only was very very disappointing. First of all we reserved a swim up room. FIRST DISAPPOINTMENT. The room smelled of mold or mildew, like a wet basement. We later learned that some type of water damage occurred and all they did was paint over it instead of actually rectifying the problem. It looked as if our walls were peeling paint. The swim up pool’s ladder and handle bar was so badly broken and unsafe as I stepped onto the ladder to go down, I completely fell face first into the water WHILE HOLDING ONTO TO BAR! Horrible. Next, the restaurants are reservations only. And even tho staying in the adults only side we were supposed to have PRIORITY with booking reservations WE WERE NEVER ABLE TO BOOK ONE! Mind you we were there for my husband’s 30th bday. I actually invited our friends down and I was very embarrassed I picked this resort. The manger, Ray, who was very nice in trying to accommodate us got us into the lobster house, the night after my husband’s birthday. Big disappointment. They let vendors inside the resort that actually hound you into buying things from they. No matter how polite we said no thank you and kept walking, they were right on our heels walking and trying to persuade us into buying. Smh. The beach isn’t clean. And they said it’s the season but Dreams resort is next door and in the morning you see people come out and clean the seaweed and things to make it look a little more presentable.

Needed to have more restaurants open!

The food was horrible. The WiFi goes in & out along with the electricity & water! My sheets had stains & there must be a facecloth shortage as well. The 24 hour room service costs $8 if you’re on the adults only side of the property.

Great customer service it was a nice man name a manual they gave us great customer service other than that the staff was amazing from helping us do our excursions and Restaurants

Have not ever experienced this type of service before. Hotels’ staff doesn’t care about you, they are not willing to help with anything and when you ask them a question they give you attitude, majority barely speaks English which makes it hard to understand them or for them to understand you. Bartenders and servers are lazy and it takes forever to be actually served. Food and drinks are mediocre. Overall a bad experience!!!

Room was clean and good condition. Swimming pool and amenities were clean

The Adults Only section was amazing! The staff super friendly and always working hard! The only thing that would make this resort better would be a coffee shop like some of the other resorts have.

The room we prepaid for, through Orbitz, was sold out when we arrived. The hotel nor Orbitz were willngvto refund our money. After a 2 hour wait, we were force to dowm grade our room. The room and building we were place in were under construction and not complete. Construction workers were loudly working from 7am until 9pm every day. Irbitz and Be Live did a great job ruining my anniversery. Thanks

Excelente ,iría de nuevo .sumamete excelente .ya estoy planificando

Punta Cana Punta Cana La Altagracia

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Be Live Collection Punta Cana - Adults Only places you next to Bavaro Lagoon and within a 10-minute walk of Cabeza de Toro Beach. This 282-room, 4-star hotel welcomes business and leisure travelers with a private beach, a full-service spa, and 2 restaurants.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


Rooms

50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include minibars, coffee makers, and ceiling fans.


Property features

Guests of Be Live Collection Punta Cana - Adults Only have access to a private beach, a full-service spa, and a nightclub. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready. Other amenities at this adults-only hotel include an outdoor pool, a gym, and free WiFi in public areas.

Room options

Master Suite

1 King Bed | 2 Double Beds | Sleeps 3

Master Junior Suite Beach Walk

1 King Bed | 2 Queen Beds | Sleeps 2

Master Suite Vista Mar

1 King Bed | 2 Queen Beds | Sleeps 2

Master Junior Suite

1 King Bed | 2 Queen Beds | Sleeps 3

Guest reviews for Be Live Collection Punta Cana - Adults Only

Everyone (9) Couples (5) Family (1)
2
Partner Couples

The check-in process was time-consuming. They didn’t have my reservation information ready, so it took an hour to check in with an empty lobby. There always seems to be a language barrier when pointing out an issue. The first room smelled so bad they offered to bring a candle after an hour of waiting, but no candle; they received a different room which at least had a humidifier. I was not told about the hotel amenities or hotel period. I felt like a second-class citizen compared to how others were treated. The food options were minimal and misleading; this is not an all-inclusive resort. Consumer service is lacking, and overall I would not stay here again

By on Jun 13, 2022

Review comment responded on Jun 17, 2022

First of all, thank you very much for choosing Be Live Collection Adults Only as your preferred vacation destination and for sharing your experience. We apologize to hear that your experience was not according to your expectations and that the behavior of some of our staff has tarnished the course of the experience and as a preventive measure we will forward your opinion to the manager to work on this detail and avoid future occurrences. We hope to have the opportunity to offer you our services again and provide you with an experience that meets all your expectations. Best regards, General Management Be Live Collection,Punta Cana, Adults Only

5
Partner Couples

The staff is amazing!

By on May 1, 2022

Review comment responded on Jun 23, 2022

We thank you for choosing Be Live Collection, Adults Only as your preferred destination for your recent vacation and for sharing your experiences with us. It provides great pleasure to confirm by reading your review that you had a wonderful stay with us. We hope to welcome you once more in the near future and to exceed your expectations once more.

4
Partner Couples

Its ok

By on Mar 4, 2022

Review comment responded on Mar 10, 2022

Dear Mr./Mrs.Yaniel, On behalf of Be Live Collection Punta Cana Adults Only team, we would like to thank by sharing your experience. We are glad to realize through your opinion that the excellent service offered by our staff and our food proposal was a great encouragement to surpass your expectations. Therefore, we will share your praises with to continue with the same approach. We hope to have the opportunity to host you again in a not very distant future. Best Regards, The Management at Be Live Collection Punta Cana

1
Friends

*WARNING LENGTHY REVIEW* Staying at the Be Live Collection Adults Only was very very disappointing. First of all we reserved a swim up room. FIRST DISAPPOINTMENT. The room smelled of mold or mildew, like a wet basement. We later learned that some type of water damage occurred and all they did was paint over it instead of actually rectifying the problem. It looked as if our walls were peeling paint. The swim up pool’s ladder and handle bar was so badly broken and unsafe as I stepped onto the ladder to go down, I completely fell face first into the water WHILE HOLDING ONTO TO BAR! Horrible. Next, the restaurants are reservations only. And even tho staying in the adults only side we were supposed to have PRIORITY with booking reservations WE WERE NEVER ABLE TO BOOK ONE! Mind you we were there for my husband’s 30th bday. I actually invited our friends down and I was very embarrassed I picked this resort. The manger, Ray, who was very nice in trying to accommodate us got us into the lobster house, the night after my husband’s birthday. Big disappointment. They let vendors inside the resort that actually hound you into buying things from they. No matter how polite we said no thank you and kept walking, they were right on our heels walking and trying to persuade us into buying. Smh. The beach isn’t clean. And they said it’s the season but Dreams resort is next door and in the morning you see people come out and clean the seaweed and things to make it look a little more presentable.

By on Dec 13, 2021

Review comment responded on Dec 15, 2021

Dear Mrs. Ashley, First of all, we would like to thank you for choosing Be Live Collection Punta Cana Adults Only, like your preferred choice in the Caribbean, as well as by the valuable time dedicated to sharing your concerns. In Be Live Hotels, we attach great value to your comments and consider them as remarkable opportunities to keep on improving our services and facilities. We regret the Restaurants’ reservations have become in a hard time for you because we usually provide you three options during a week besides theme in our buffets. Notwithstanding, we address you our heartfelt apologies by the discomforts you have experienced, we are performing action plans to prevent inconveniences. If your vacation plans are to Punta Cana, it will be a great pleasure to host you again Be Live Collection Punta Cana and offer you uneventful experience. Please do not hesitate to contact us to. Best regards, The Management at Be Live Collection Punta Cana

4
Friends

Needed to have more restaurants open!

By on Jun 22, 2021

Review comment responded on Jun 23, 2021

Dear Guest, On behalf of Be Live Collection Punta Cana Adults Only Team, we would like to thank you for sharing your experience. In Be Live Hotels, we attach great value to your comments and consider them as a remarkable opportunity to keep on improving our services or facilities. We are glad the excellent service offered by our staff has been a great encouragement to surpass your expectations. Therefore, we will share your praises with the whole team to continue with the same approach. If your vacation plans are Punta Cana, we will do our best to provide you another great experience. Best Regards, The Management at Be Live Collection Punta Cana

3
Friends

The food was horrible. The WiFi goes in & out along with the electricity & water! My sheets had stains & there must be a facecloth shortage as well. The 24 hour room service costs $8 if you’re on the adults only side of the property.

By on Jun 17, 2021

Review comment responded on Jun 19, 2021

Dear Guest, On the outset, we want to thank you for having chosen Be Live Collection Punta Cana, like your preferred vacation destination in the Caribbean, as well as by the valuable time you have dedicated to sharing your concerns. We have read your statements regarding our food proposal and other aspects of our services and facilities. Therefore, we would like to express we are quite surprised because we have carefully selected the products, which compose our food proposal to provide several alternatives. We understand your position and hope you accept our most heartfelt apologies we will work on this particular detail to prevent future occurrences. If your future vacation plans are to Punta Cana, it will be a pleasure to offer you a pleasant and uneventful stay. Best Regards, The Management at Be Live Collection Punta Cana

5
Friends

Great customer service it was a nice man name a manual they gave us great customer service other than that the staff was amazing from helping us do our excursions and Restaurants

By on May 29, 2021

Review comment responded on Jun 1, 2021

Dear Guest, On behalf of Be Live Collection Punta Cana Adults Only Team, we would like to thank you for sharing your experience. In Be Live Hotels, we attach great value to your comments and consider them as a remarkable opportunity to keep on improving our services or facilities. We are glad the excellent service offered by our staff has been a great encouragement to surpass your expectations. Therefore, we will share your praises with the whole team to continue with the same approach. If your vacation plans are Punta Cana, we will do our best to provide you another great experience. Best Regards, The Management at Be Live Collection Punta Cana

3
Everyone

By on Apr 12, 2021

Review comment responded on Apr 26, 2021

Estimado/a Huesped, Ante todo, muchas gracias por haber elegido a Be Live Collection Punta Cana como destino vacacional en el caribe y expresarnos como ha sido su experiencia. Lamentamos mucho que su experiencia se haya visto afectada por algunos detalles. Nos hubiera gustado tener resaltados los puntos que no han sido de su agrado para hacer énfasis en seguir mejorando nuestras facilidades y servicios. Por lo tanto, entendemos su sentir y esperamos que acepte nuestras más sinceras disculpas por las molestias que esto le haya causado. Si sus planes de vacaciones futuros tocan Punta Cana, agradecería nos dejase saber para asegurarnos de que su próxima estancia sea lo más agradable y sin incidentes. Cordiales saludos, La Dirección de Be Live Collection Punta Cana

3
Partner Couples

By on Feb 28, 2021

Review comment responded on Mar 4, 2021

Dear Guest, On behalf of Be Live Collection Punta Cana Adults Only Team, we would like to address your kind regard by sharing your Experience through Expedia. . In Be Live Hotels, we attach great value to your comments and consider them as a remarkable opportunity to keep on improving our services or facilities. We are glad to bear out that the excellent service offered by our team was a great encouragement to surpass your expectations. Therefore, we will address your praises to the manager in charge to continue with the same approach. If your future vacation plans are Punta Cana, it will be a pleasure to provide you another approach experience. Best Regards, The Management at Be Live Collection Punta Cana

2
Family

Have not ever experienced this type of service before. Hotels’ staff doesn’t care about you, they are not willing to help with anything and when you ask them a question they give you attitude, majority barely speaks English which makes it hard to understand them or for them to understand you. Bartenders and servers are lazy and it takes forever to be actually served. Food and drinks are mediocre. Overall a bad experience!!!

By on Mar 10, 2020

Review comment responded on Mar 10, 2020

Dear Guest, First of all, we thank you for having chosen Be Live Collection Punta Cana, like your preferred destination in the Caribbean, as well as by the time dedicated to sharing your concerns. We understand and respect your point of view regarding our food proposal and other aspects of our services and facilities because guests' opinions are under suggestions of several palates and perceptions. Nevertheless, we hope you accept our most heartfelt apologies for the inconvenience. We will apply a prompt check to the highlighted topics to prevent future occurrences. If your vacation plans are to Punta Cana, we will be attentive to offer you a pleasant and uneventful stay. Best Regards, The Management at Be Live Collection Punta Cana

Be Live Collection Punta Cana - Adults Only

Punta Cana, Punta Cana, La Altagracia 23000
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