The rooms need repairs and the curtains are broken and with mold. the food at the beach area had Flies. if they renew the place and they put a better menu I would go back but as it is now I won't go back. The area is very beautiful but the hotel is very horrible.
The service was not the best
The only good thing about this resort was the beach because it is natural. Property looks abandoned and our room had a lot of humidity, like it had been closed for a long time. Food with very limited options and the restaurant does not have air conditioned, imagine with how hot the weather is in this country. I only stayed for a day, but more days would had been untenable. Staff not friendly or cooperative. Drinks, only one light beer and wine really bad quality.
Customer service need to improve more
Honestly the service is very poor it took me 2 1/2 hours to check in,Stuff was not friendly was not helpful.According to them I had a mistake on my reservation but On my print out doesn’t show what they have in their system it shows what I reserved but when they gave me a copy of my reservation is totally different.So they had me as an infant on my reservation my daughter is nine years old on minuses child 9yr.So in order for my daughter to be able to stay I had to pay an additional 4500 pesos,They asked me to reach out to Expedia that there was nothing they could do and we all know that’s mission impossible when you are international.Also the food was not the best the room was not what I was suspecting I pay for an ocean view and all I got to see was tree. Terrible services. Will not recommend it or go back. Dont waste your money on this hotel. I booked for 11 of us terrible idea.
Staff is very friendly and polite. The beach is everything you ever wanted, is like a postcard. They are a lot of restrictions because of covid and it made me feel safe. The one thing I didn't like, was that the music was too loud in the pool bar, and the first night didn't stop until 2 am. It was an awful night sleep. I complained the next day, they apologize and made sure the music ended on 11 pm. Food was ok, it was a buffet, breakfast was the best meal. Ovearall it was a great place to stay, the beach is the best, the sand is white, water is crystal clean and calmed, it even has the right temperature. I will go back.
Needs to improve the staff attentions to the clients.
The rooms were terrible for the price. Overwhelming smell in bedroom. Food was subpar
We had a great time with the personnel. People always ready to help you. Food was excellent. Shows and activities very nice. The animation team make you feel you do not want to leave the place.
the food options were excellent, the activities kept my family busy at all times.
I booked and paid on Orbitz and we paid a taxi to drive here. This is way on the other side of the Island, so the taxi itself was around 30 min from Samana. When we got there, they could not find our reservation. I went on a computer to show them my Orbitz confirmation and payment history but their systems are so old it didn't matter. They were incredibly unhelpful and told me to take it up with Orbitz. No "here's a water while we call them". Simply a sorry we don't have it, move out of the way. Its almost $3 a minute on my cell, yet they would not let me use their phone to call Orbitz. When I get to the states and try to get a refund, they deny any of this happened and refuse!
Nice food , good staff. I had a good time with my family
Grand Paradise in Samana was amazing!!!!!. Peaceful, beautiful beach, amazing food, service and staff was awesome. I went from puerto plata to Samana for a few nights in Samana - what a difference. you can relax with hardly any veach vendors bothering you............Thanx to all at Grand Paradise......heaven on earth!!!!!!..............DC
We had a very good time, although the driving from Santo Domingo to saman was quite long ( more than 3 hours) Staff is very helpul, food is good, price is perfect.
OK
Secluded, beautiful, and romantic beach! Not nearly as crowded as Punta Cana. The perfect location for couples. Staff was extremely friendly and truly seemed to enjoy serving and assisting us. We had a great time. If we go back to the Dominican Republic this is the hotel that we will go to.
It was a good trip. It was a difficult and long road but we made it. We did several off site trips to nearby beaches and other points of interest. we specially liked the Cayo Levantado trip by boat; there is a beautiful beach in the small island. They should have a bigger and active non smoking eating area. we had a crowded place to eat (non smokers) and usually did not get the same attention as the smokers. I was also desappointed by the fact that local guests are often treated unequal than foreigners even though they were paying the same. The rooms should also be designated smoking and non smoking. We requested a non smoking room, but got one with an ashtray by the balcony and there was a smell of cigars. we enjoy our stay, bu would like you to consider our comments. Thanks
The staff seen very unhappy, like they don´t like their job. I will not go back there.
Located within a 5-minute walk of Playa Grande, Grand Paradise Samana - All Inclusive is within 2 miles (3 km) of La Playita Beach. This 420-room, 3-star property welcomes guests with 2 outdoor pools, free breakfast, and free self parking.
Free buffet breakfast is served each morning from 7 AM to 10:30 AM. This property is home to a buffet restaurant and a bar/lounge. For a nice break, mingle with other guests at the free daily manager's reception.
Guests can expect WiFi and TVs with satellite channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks. Housekeeping is available on request.
Guests staying at Grand Paradise Samana - All Inclusive enjoy access to 2 outdoor pools, a children's pool, and WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Other amenities at this all-inclusive property include laundry facilities, a gift shop, and a porter/bellhop.
The rooms need repairs and the curtains are broken and with mold. the food at the beach area had Flies. if they renew the place and they put a better menu I would go back but as it is now I won't go back. The area is very beautiful but the hotel is very horrible.
The service was not the best
The only good thing about this resort was the beach because it is natural. Property looks abandoned and our room had a lot of humidity, like it had been closed for a long time. Food with very limited options and the restaurant does not have air conditioned, imagine with how hot the weather is in this country. I only stayed for a day, but more days would had been untenable. Staff not friendly or cooperative. Drinks, only one light beer and wine really bad quality.
Customer service need to improve more
Honestly the service is very poor it took me 2 1/2 hours to check in,Stuff was not friendly was not helpful.According to them I had a mistake on my reservation but On my print out doesn’t show what they have in their system it shows what I reserved but when they gave me a copy of my reservation is totally different.So they had me as an infant on my reservation my daughter is nine years old on minuses child 9yr.So in order for my daughter to be able to stay I had to pay an additional 4500 pesos,They asked me to reach out to Expedia that there was nothing they could do and we all know that’s mission impossible when you are international.Also the food was not the best the room was not what I was suspecting I pay for an ocean view and all I got to see was tree. Terrible services. Will not recommend it or go back. Dont waste your money on this hotel. I booked for 11 of us terrible idea.
Staff is very friendly and polite. The beach is everything you ever wanted, is like a postcard. They are a lot of restrictions because of covid and it made me feel safe. The one thing I didn't like, was that the music was too loud in the pool bar, and the first night didn't stop until 2 am. It was an awful night sleep. I complained the next day, they apologize and made sure the music ended on 11 pm. Food was ok, it was a buffet, breakfast was the best meal. Ovearall it was a great place to stay, the beach is the best, the sand is white, water is crystal clean and calmed, it even has the right temperature. I will go back.
Muchas gracias por su comentarios !!
Gracias por su valoración!!
Needs to improve the staff attentions to the clients.
Good morning! Thank you for your comment, we work every day to improve our services. Best regards,
The rooms were terrible for the price. Overwhelming smell in bedroom. Food was subpar
We are really sorry for the inconveniences, for us is very important your comments in order to take action and work for better.
Thank you for staying with us! Your opinion is very important to us.