Needs to improve the staff attentions to the clients.
The rooms were terrible for the price. Overwhelming smell in bedroom. Food was subpar
We had a great time with the personnel. People always ready to help you. Food was excellent. Shows and activities very nice. The animation team make you feel you do not want to leave the place.
the food options were excellent, the activities kept my family busy at all times.
I booked and paid on Orbitz and we paid a taxi to drive here. This is way on the other side of the Island, so the taxi itself was around 30 min from Samana. When we got there, they could not find our reservation. I went on a computer to show them my Orbitz confirmation and payment history but their systems are so old it didn't matter. They were incredibly unhelpful and told me to take it up with Orbitz. No "here's a water while we call them". Simply a sorry we don't have it, move out of the way. Its almost $3 a minute on my cell, yet they would not let me use their phone to call Orbitz. When I get to the states and try to get a refund, they deny any of this happened and refuse!
Nice food , good staff. I had a good time with my family
Grand Paradise in Samana was amazing!!!!!. Peaceful, beautiful beach, amazing food, service and staff was awesome. I went from puerto plata to Samana for a few nights in Samana - what a difference. you can relax with hardly any veach vendors bothering you............Thanx to all at Grand Paradise......heaven on earth!!!!!!..............DC
We had a very good time, although the driving from Santo Domingo to saman was quite long ( more than 3 hours) Staff is very helpul, food is good, price is perfect.
OK
Secluded, beautiful, and romantic beach! Not nearly as crowded as Punta Cana. The perfect location for couples. Staff was extremely friendly and truly seemed to enjoy serving and assisting us. We had a great time. If we go back to the Dominican Republic this is the hotel that we will go to.
It was a good trip. It was a difficult and long road but we made it. We did several off site trips to nearby beaches and other points of interest. we specially liked the Cayo Levantado trip by boat; there is a beautiful beach in the small island. They should have a bigger and active non smoking eating area. we had a crowded place to eat (non smokers) and usually did not get the same attention as the smokers. I was also desappointed by the fact that local guests are often treated unequal than foreigners even though they were paying the same. The rooms should also be designated smoking and non smoking. We requested a non smoking room, but got one with an ashtray by the balcony and there was a smell of cigars. we enjoy our stay, bu would like you to consider our comments. Thanks
The staff seen very unhappy, like they don´t like their job. I will not go back there.
Nice place to stay for a couple of days. Nice beaches, food was discent. Good value for your dollar.
overall experience was quite good. could have been improved with better info of activities. at the time we went, the road for the last 20 miles from Samana to the hotel was poor. we drove rented car. car rental was a great way to go. fyi - U.S. citizens. most guest were French or German. Not an issue. Just fyi.
The hotel was great, but was 4 hours from the airport Orbitz sold us land transportation to a hotel 30 minutes from the airport so we could not use the voucher when we call Orbitz the say was our fault and there was noting they could do so we end paying $410.00 extra dollars to get to the hotel, because if we cancel the trip they were to take $800.00 dollars as penalty for late cancellation
Me encantó el trato de la animación, sobre todo el de Johanna y Lili. Muy profesional su trabajo. Lo que no me gustó es que la caja fuerte no esta incluida en la habitacion, tampoco no hay wifi.
Hotel con buenas instalaciones, habitaciones, area de buffet, piscina y otros. Atencion del personal, son muy amables y atentos, siempre dispuestos y todos te ayudan con lo que pidas. La comida del buffet es excelente, muy buena y variada. La playa es de las mejores que puedas encontrar en Rep.Dominicana. Puntos a mejorar: -Mejores shows noctrunos. -Mejorar la disco. -Mejor ilumicancion del hotel de noche. -Mejorar el snack de noche. En conclusion, es una muy buena opcion segun la oferta que presentan calidad/precio, lo recomendamos ampliamente.
Located within a 5-minute walk of Playa Grande, Grand Paradise Samana-an Amhsa Marina Resort-All Inclusive is within 2 miles (3 km) of La Playita Beach. This 420-room, 3-star property welcomes guests with 2 outdoor pools, free breakfast, and free self parking.
Free buffet breakfast is served each morning from 7 AM to 10:30 AM. Enjoy a leisurely bite to eat at Aserradero, the property's onsite restaurant. For a nice break, mingle with other guests at the free daily manager's reception.
The 420 rooms have phones and desks. Guests can expect to find WiFi and TVs with satellite channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Housekeeping is available on request.
Guests staying at Grand Paradise Samana-an Amhsa Marina Resort-All Inclusive enjoy access to 2 outdoor pools, a children's pool, and WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this all-inclusive property include laundry facilities, a gift shop, and a porter/bellhop.
Needs to improve the staff attentions to the clients.
The rooms were terrible for the price. Overwhelming smell in bedroom. Food was subpar
We are really sorry for the inconveniences, for us is very important your comments in order to take action and work for better.
We had a great time with the personnel. People always ready to help you. Food was excellent. Shows and activities very nice. The animation team make you feel you do not want to leave the place.
Thanks a lot for you review, for us is very important
the food options were excellent, the activities kept my family busy at all times.
Dear Client: Thanks a lot for your comments, we are happy to hear that, for us is very important that our guest feel satisfy with the services provide
I booked and paid on Orbitz and we paid a taxi to drive here. This is way on the other side of the Island, so the taxi itself was around 30 min from Samana. When we got there, they could not find our reservation. I went on a computer to show them my Orbitz confirmation and payment history but their systems are so old it didn't matter. They were incredibly unhelpful and told me to take it up with Orbitz. No "here's a water while we call them". Simply a sorry we don't have it, move out of the way. Its almost $3 a minute on my cell, yet they would not let me use their phone to call Orbitz. When I get to the states and try to get a refund, they deny any of this happened and refuse!
Nice food , good staff. I had a good time with my family
Grand Paradise in Samana was amazing!!!!!. Peaceful, beautiful beach, amazing food, service and staff was awesome. I went from puerto plata to Samana for a few nights in Samana - what a difference. you can relax with hardly any veach vendors bothering you............Thanx to all at Grand Paradise......heaven on earth!!!!!!..............DC
We had a very good time, although the driving from Santo Domingo to saman was quite long ( more than 3 hours) Staff is very helpul, food is good, price is perfect.
OK
Secluded, beautiful, and romantic beach! Not nearly as crowded as Punta Cana. The perfect location for couples. Staff was extremely friendly and truly seemed to enjoy serving and assisting us. We had a great time. If we go back to the Dominican Republic this is the hotel that we will go to.
Good morning! Thank you for your comment, we work every day to improve our services. Best regards,