They take for ever to clean the room The food is nasty The only thing fun to do is the club You call room service they never pick up
This is my second visit to this place after going 4 years ago. I can say that the hotel is still very good, the facilities, food and staff maintain their quality in all the services they offer. The atmosphere, the ambient music is designed to have a good time as a couple. The staff is very helpful and attentive to guests' needs. I want to mention the security guard of the beach who found my cell phone that was lost. Given the situation of the pandemic there are many measures: Taking the temperature at the entrance of the hotel, in restaurants and disinfectant gel. The rooms are well kept and good. I just want to say that the lighting in the hallways of the rooms needs to be improved a bit. The food was very good, the cooks and waiters are very attentive. I hope to come back soon. Thank you Viva V Samana.
Everyone was very friendly. I didnt like that there was only one pool and that the room service food for the night was limited option.
Front desk have no customer service skills. If a situation comes up they will turn to a manager that never shows up.
Had an excellent experience. The staff was wonderful and very attentive. We enjoyed the white party and the show.
The beach was very nive and good food. But the club is very boring.
The food is horrible the hotel is beautiful but there is not too much to do there is more like very very relaxing vacation
Incredible stay, incredible grounds, incredible staff, fabulous manager. They say four star but it feels like a 5
My boyfriend and I spent 7 days and loved every minute of it! The incredible staff (Juana, Chocolat, Yuiz) and food (WITH vegetarian options!) and beautiful beachfront property really made our stay enjoyable. We did some of the excursions, which we highly recommend booking the Cascada Limon visit and also had massages and facials at the Coconut Whisper Spa. The food and drink were always plentiful and the view was gorgeous. We hope to come back!
Our flight was cancelled because of bad weather, our luggage were lost, our Expedia pre-paid ransportation from sto domingo airport to samana never showed up. We had to book an airport cab driver & got to samana at 2am the next day instead of 2pm with no clothes, toothpaste, nothing. The only room available was a room in the front that smell a bit moldy. We requested to be changed, but had to wait till next day, for they were rooms available but not clean. Next morning went to the hotel boutique & met an angel named Gairy Encarnación, she helped me try on clothes, selected my wear, because of her I shopped more because of her service. When it was time to check out this rude woman walk into the store, pushed the clerk (Geiry) out of the way, did not greet us, and credit the sale to herself despite she was not the one who made the sale. Later I found out that she was the store manager; the worst employee viva Wyndham samana has. Rude & cruel to her employees. I must say, all the other staff of the hotel were amazing. The reception changed my room the next day, they ensured my husband and I were comfortable. Every single employee were amazing, except for that boutique manager. She does not comply with the Hotel culture of good service. Please ensure that all your employees are congruent with your policy. Despite the inconveniences of United airlines, most of viva Wyndham samana are amazing, our experience was good, despite the inconvinience
AMAZING!!!!!! The entairtainment crew is one of a kind best I've seen.
This is a very nice and new resort in Las Terrenas, DR. Nice place to go and relax. Was there with my husband from May 15-19. If you looking to party stay away. Their club is open until 1am but every night only a handful of people. Check in was a breeze, although they require a $100.00 deposit at check in, which I wasn't aware. They will refund the deposit at checkout but you must remind them and show them the receipt they provide at check in. The beach is beautiful but lots of waves, which is not mine thing. Wasn't impressed with drinks and food but it's what to expect from all-inclusive. Staff was awesome. Work very hard to put a smile on your face. La Gata and Chocolate are great. They are part of the animation team. Our room, #1109, was a V Room with the small pool and closest to the beach, was a little small compared to other all-inclusive we have stayed in the DR but perfect size for 2 adults. Room was clean. Free safe and Wi-Fi all around property. Although Wi-Fi comes and goes while on beach. Free parking on property. The pool area is beautiful. Always enough chairs and beds any time of day. They also have hammock area. There are 3 restaurants on the property but all 3 were never opened at the same time. Normally 2 out of 3 would be open each night. No need for reservations either, which was great.They also had the buffet area. 24/7 room service, but not much on the menu. Overall a great place to stay if you are looking to just relax.
Resort is clean and beautiful. Room service wasnt great, I recommend you eat at the restaurants. So many options and abundance of food and drinks. Lots of entertainment. Staff is beautiful.
We stayed in the rooms with the plunge pool and it was ok. Everyday we would smell a strong odor from our room in the afternoons. There were a lot of gnats around most likely due to the water but we definitely made use of the plunge pools on hot days. The hammocks were a plus and the beachfront was beautiful and quiet. There are no spa services yet so we had to walk next door. The food was sub par at best and the best night was Dominican night.
Excelente lugar para relajarte y salir del extresante día que pasamos. Relajación total
Viva Wyndham V Samana - All-Inclusive Resort, Adults Only places you 15.4 mi (24.7 km) from El Salto del Limon. This 144-room, 4.5-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
There are multiple options for onsite dining with 4 restaurants, including Le Marché, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Mar & Fuego with its ocean views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception.
The 144 air-conditioned accommodations feature balconies or patios and afford space to spread out with a separate bedroom. Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include free minibar items, iPod docks, and refrigerators.
Built in 2015, the brand new Viva Wyndham V Samana - All-Inclusive Resort, Adults Only features a full-service spa, karaoke, and an outdoor pool. There's free parking and an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this adults-only property include a fitness center, an outdoor tennis court, and free WiFi in public areas.
They take for ever to clean the room The food is nasty The only thing fun to do is the club You call room service they never pick up
This is my second visit to this place after going 4 years ago. I can say that the hotel is still very good, the facilities, food and staff maintain their quality in all the services they offer. The atmosphere, the ambient music is designed to have a good time as a couple. The staff is very helpful and attentive to guests' needs. I want to mention the security guard of the beach who found my cell phone that was lost. Given the situation of the pandemic there are many measures: Taking the temperature at the entrance of the hotel, in restaurants and disinfectant gel. The rooms are well kept and good. I just want to say that the lighting in the hallways of the rooms needs to be improved a bit. The food was very good, the cooks and waiters are very attentive. I hope to come back soon. Thank you Viva V Samana.
Dear customer, We sincerely appreciate your positive review about your vacation at Viva Wyndham V Samana. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this. We look forward to welcoming you back soon at our Resort. Thank you for choosing to stay at Viva Wyndham V Samana. Best regards, Customer Care Manager Viva Wyndham V Samana
Everyone was very friendly. I didnt like that there was only one pool and that the room service food for the night was limited option.
Dear customer, We sincerely appreciate your positive review about your vacation at Viva Wyndham V Samana. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this. We look forward to welcoming you back soon at our Resort. Thank you for choosing to stay at Viva Wyndham V Samana. Best regards, General Manager Viva Wyndham V Samana
Front desk have no customer service skills. If a situation comes up they will turn to a manager that never shows up.
Dear Guest, On behalf of Viva Wyndham V Samana, we would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing will help us to continually improve our services. Thank you once again for your comments. It would be a pleasure to welcome you back to our resort in the near future and to show you our improvements. Best Regards, General Manager Viva Wyndham V Samana
Dear customer, We sincerely appreciate your positive review about your vacation at Viva Wyndham V Samana. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this. We look forward to welcoming you back soon at our Resort. Thank you for choosing to stay at Viva Wyndham V Samana. Best regards, General Manager Viva Wyndham V Samana
Had an excellent experience. The staff was wonderful and very attentive. We enjoyed the white party and the show.
Dear customer, Thank you for your review regarding the Viva Wyndham V Samana. It is very nice to read your good remarks about our services and facilities. Also we are very happy to know that we were able to exceed your expectations. We look forward to your next stay at our resort and thank you for recommending us. Kind regards, General Manager Viva Wyndham V Samana
Dear customer, Thank you so much for your valuable on your vacation at Viva Wyndham V Samana. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham V Samana. Sincerely, General Manager Viva Wyndham V Samana
Dear customer, Thank you for choosing Viva Wyndham V Samana as destination for your vacation. Please do not forget that Viva Wyndham V Samana will be pleased to welcome you back. Best regards, General Manager Viva Wyndham V Samana
The beach was very nive and good food. But the club is very boring.
Dear customer, Thank you for choosing our Resort as the destination for your recent vacations. We appreciate your good comments about our beach. We apologize for any inconvenience that you might have experienced. Please do not forget that we will be pleased to welcome you back at Viva Wyndham V Samana. Kind regards, General Manager Viva Wyndham V Samana
The food is horrible the hotel is beautiful but there is not too much to do there is more like very very relaxing vacation
Dear customer, We appreciate your feedback on your recent stay at Viva Wyndham V Samana. Your opinion is valuable and we will take your suggestions. It is a pleasure to know that our services and facilities met with your expectations. Again thank you for recommending Viva Wyndham V Samana. Best regards, General Manager Viva Wyndham V Samana
Dear Guest, First of all, we would like to thank you for your comments and the time you invested in writing us. We sincerely value your comments and we can assure you that our Management has been informed about your unpleasant experience and observations. Your insightful comments are highly appreciated. Your experience and the information you are providing will help us to continually improve our services. It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services. We really hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations and demonstrate that our commitment towards your satisfaction is a reality and not mere words. Regards, Customer Care Manager Viva Wyndham V Samana