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Catalonia Punta Cana - All Inclusive

4.0 out of 5.0

Recent guest reviews

Great Resort. Great staff. Would recommend this to any guest. Claudia is great

Exceptional , best staff, Best beach, best choice and quality of the buffet on the island Republica Dominicana. Congratulations to the chefs.

Beautiful and clean. Good food. Will definitely come back

Hotel and people great except wifi weak and food was horrible

The first time I stayed my experience was better but The grounds were well kept, the food choices were ok. The Rodeo restaurant was the best. No reservations needed! Beach was clean. My room was an issue. It leaked water in the bathroom and it was never fixed. The guy at the pool bar not so nice. The rest of the staff were good. My room location was in the middle which is good because this resort is big.

This was our second trip to Punta Cana and this resort turned into a nightmare. The service was terrible in the bars, restaurants, everywhere! They seem to be extremely understaffed. They are also very stingy the food at the specialty resturants was really good but you can only order certain things and so many things. The buffet all together was pretty awful. The bathrooms were tiny and the toilet only flushes about once every hour, we got food poisoning so that was a nightmare. You go on vacation to relax right? Well not at this resort you have workers everywhere the lobby, pool, beach, and outside restaurants trying to sell you excurions and they never stop harassing you. Eventually we just had to start being rude because they wouldn't take no for an answer. The upside was a few of the employees Nicholas, Eddie, and our housekeeper were excellent!

Greattt hotel, love the staff the food and the beach

I purchased the privilege package but decided to move over to the adult side and requested the honeymoon package. What happen?..... they made me upgrade to the privilege again. I did.... Then they tried to sell me the honeymoon package 1 item at a time.... the room, romantic dinner, massage, and the dinner. Overall great property but too many sales pitch!

5 star's. Is home away from home. A place you can relax and relief stress

Todo muy bien, e ido 3 veces y volveria a ir. Hermosa playa , mucha vegetacion y buenos restaurante.

This place is AMAZING .. I have been here multiple times and every time I go it gets better and better... the shows and food are great and the casino is fun .. lots to do the whole time can't wait till my next visit and the staff is the BEST EVER .. just to call out a few names of the superstars there.. Minerva in the privileged, Jennifer in the front bar and breakfast buffet there is Andres, Samuel and Eduardo and for the entertainment SUPER Felix !!!

This was our first time at this resort & we loved it, we felt very welcomed by the staff here . We had excellent service from both Juan & Edwar from the bar near the lobby. They treated us like family , great service & definitely went out of their way for us along with Noel & a few others at the bar. I really enjoyed visiting Catalonia Resorts & would definitely go back..

Customer service is extremly bad. They take forever to solve an issue and they don't even have the courtesy to follow up. Rooms need to be updated and well maintained. Staff needs training of some sort, so they can be kind and courteous with guests.

I came to Punta Cana for my vacation. The hotel was very clean and the grounds were gorgeous. The food was pretty good - the buffet had a ton of selections and the restaurants were great.

Food not so great. No real authentic spanish food. Do not replace hotel towels daily. Room service sucks. However hotel is amazing.

I have stayed at many other Catalonia resorts and this is the first time that I have issues in my staying. First of all, it took about three hours to check in even though we were staying in the "junior privileged deluxe" where you have a separate checking. Room was not clean, I had to call so they can bring clean towels. Also, every time I ordered room service they missed something, I am Dominican and speak perfect Spanish so it was not a language issue. Not offense to any one, the staff (excluding the staff at privileged reception) seem to treat locals very different than foreign guests, whenever I requested something and spoke in Spanish I would get an awful service but when approaching speaking English, treatment was totally different, I have been to many many resorts and different countries and this is the very first time I go through this, was not pleasant at all. It is very disappointing to see in your own country. I also noticed at lot of employees' family member and friends that did not have a wrist band enjoying the resort premises. I will not be returning to this particular Catalonia.

I would say this is your standard run of the mill all inclusive hotel. Rooms are spacious but average (ours had a smell in the bathroom at times like sewer). Our room location was excellent (bldg 6) close to the pool (huge pool, plenty of space but get your chairs early if you want shade) and Beach (beautiful beach with clear water and pink speckled sand) but had a pretty good walk to the main buffet, lobby, main bar, and theatre area. The food was sub par. Same items every day. I didn't have anything that made me say that was delicious, however, I will say we only ate at the buffets (for the specialty restaurants you have to follow the dress code so remember to bring proper attire). I traveled with my husband and 2 children (5 & 3) everyone enjoyed themselves. I would return to punta Cana but will most likely try another resort.

Had a great time. Great food, entertainment, staff, beautiful beach. Wifi worked well. Will come back!

Me and my family enjoyed staying in Catalonia! Everything was great! The food, the stuff, drinks was wonderful! Very close to the beach! The water is beautiful! The swimming pol is big, the foam part was super! Great job!

This was our 10th trip to this resort with family/friends. Hotel staff, food, overall trip was excellent

Playa Bavaro, Cabeza de Toro Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Catalonia Punta Cana - All Inclusive places you next to Catalonia Caribe Golf Club and within a mile (2 km) of Dolphin Explorer. This 711-room, 4-star resort has a private beach, a golf course, and a full-service spa. It's on the waterfront and also close to Bavaro Lagoon and Cabeza de Toro.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. There are multiple options for onsite dining with 10 restaurants, including Gran Caribe, which specializes in international cuisine and serves breakfast, lunch, and dinner, and YUCA with its golf course views. Get a pick-me-up at the coffee shop/café.


Rooms

The 711 air-conditioned accommodations feature furnished balconies and afford space to spread out with separate bedrooms. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Free minibar items, coffee makers, and free bottled water are other standard amenities.


Property features

Catalonia Punta Cana - All Inclusive features a private beach, a golf course, and a full-service spa. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Other amenities at this all-inclusive resort include a casino, a nightclub, and an outdoor pool.

Room options

Privileged Honeymoon Junior Suites

King 1 | Sleeps 2

Privileged Deluxe Junior Suite

King 1 | Queen 2 | Sleeps 4

Privileged Romance

King 1 | Sleeps 2

Guest reviews for Catalonia Punta Cana - All Inclusive

Everyone (32) Couples (107) Family (50) Friends (41) Other (6)
5
Everyone

Great Resort. Great staff. Would recommend this to any guest. Claudia is great

By , from New Jersey on Apr 6, 2018

Review comment responded on May 7, 2018

Dear Jonathan, It's amazing you got to spend your vacations at the beach, I am very glad to read you had a terrific time with us! Thank you so much for the shout out to Claudia she is really is passionate about his job and it shows. We are looking forward to meeting you again this year! My best wishes, General Manager

5
Everyone

Exceptional , best staff, Best beach, best choice and quality of the buffet on the island Republica Dominicana. Congratulations to the chefs.

By , from Privileged Deluxe Junior Suite on Mar 26, 2018

Review comment responded on Apr 2, 2018

Dear guest, What a lovely review! Thank you very, very much for your fantastic comments, we are so glad you enjoyed your vacations here with us! We will always be thrilled to have you over whenever you feel like having a piece of paradise in your life. We are looking forward to meeting again! Sincerely,

5
Everyone

Beautiful and clean. Good food. Will definitely come back

By on Mar 9, 2018

Review comment responded on Mar 10, 2018

Dear guest, Thank you for taking the time to share your comments online and for choosing us as the destination for your vacations. We definitely hope you will decide to visit us again in the future, it will be our pleasure to welcome and pamper you once again! Best Regards General Manager

5

wifi is garbage and food has no taste

Everyone

Hotel and people great except wifi weak and food was horrible

By , from toronto on Feb 12, 2018

Review comment responded on Feb 13, 2018

Dear Lu, Thank you for taking the time to share your comments with us. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We definitely hope you will decide to visit us again in the future, it will be our pleasure to welcome and pamper you once again! Best regards, General Manager

4

honest review

Everyone

The first time I stayed my experience was better but The grounds were well kept, the food choices were ok. The Rodeo restaurant was the best. No reservations needed! Beach was clean. My room was an issue. It leaked water in the bathroom and it was never fixed. The guy at the pool bar not so nice. The rest of the staff were good. My room location was in the middle which is good because this resort is big.

By , from New York on Feb 11, 2018

Review comment responded on Feb 13, 2018

Dear Jada, We would like to thank you for choosing our Resort as your host. It was a pleasure having you and we appreciate that you took the time to share your experience with us. It’s so nice to hear that you enjoyed your vacation and we are grateful you took the time to specify the highlights of your trip. We definitely will be waiting for you in the future, it will be our pleasure to welcome and pamper you once again. Best regards

2

i would never go here!

Everyone

This was our second trip to Punta Cana and this resort turned into a nightmare. The service was terrible in the bars, restaurants, everywhere! They seem to be extremely understaffed. They are also very stingy the food at the specialty resturants was really good but you can only order certain things and so many things. The buffet all together was pretty awful. The bathrooms were tiny and the toilet only flushes about once every hour, we got food poisoning so that was a nightmare. You go on vacation to relax right? Well not at this resort you have workers everywhere the lobby, pool, beach, and outside restaurants trying to sell you excurions and they never stop harassing you. Eventually we just had to start being rude because they wouldn't take no for an answer. The upside was a few of the employees Nicholas, Eddie, and our housekeeper were excellent!

By on Oct 25, 2017

Review comment responded on Oct 31, 2017

Dear guest, Let us apologize for not exceeding your expectations in some aspects of your stay with us. Here at Catalonia Hotels & Resorts, we highly value our guests, and we deeply care for their safety and wellbeing, for this reason, we are always on the complete disposition to listen to their needs and opinions prior, during and after their visit. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Best regards,

4

love it

Everyone

Greattt hotel, love the staff the food and the beach

By , from peru on Oct 8, 2017

Review comment responded on Oct 16, 2017

Dear Christina, It is truly our fortune and privilege to host you for the firts time; this allows us to really demonstrate the excellent service that we strive for each visit. We can't thank you enough for the nice remarks about our Resort, they are so kind. We are very grateful. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Best regards,

5

tired of the up-sale.

Everyone

I purchased the privilege package but decided to move over to the adult side and requested the honeymoon package. What happen?..... they made me upgrade to the privilege again. I did.... Then they tried to sell me the honeymoon package 1 item at a time.... the room, romantic dinner, massage, and the dinner. Overall great property but too many sales pitch!

By on Sep 12, 2017

Review comment responded on Sep 26, 2017

Dear guest, We would like to thank you for choosing our Resort as your host. It was a pleasure having you all and we appreciate that you took the time to share your experience with us. We regret that your stay at our hotel did not entirely correspond to your expectations. We highly value your observations regarding our services, as we believe that they are key to the continuing process of improvement, which is why we have shared your review with the departments involved, in order to take the corrective measures. We hope that you can return to visit us again, your second home Catalonia Bavaro Beach Casino Golf. Best regards,

5

peaceful

Everyone

5 star's. Is home away from home. A place you can relax and relief stress

By , from nj on Aug 23, 2017

Review comment responded on Aug 31, 2017

Dear guest. Thank you for your feedback. We are so glad you enjoyed every aspect of your stay. Thank you for your nice remarks about food and facilities. Thank you a lot for recommending us. We'll be waiting for your return. Best regards. General Manager

5

the best in punta cana

Everyone

This place is AMAZING .. I have been here multiple times and every time I go it gets better and better... the shows and food are great and the casino is fun .. lots to do the whole time can't wait till my next visit and the staff is the BEST EVER .. just to call out a few names of the superstars there.. Minerva in the privileged, Jennifer in the front bar and breakfast buffet there is Andres, Samuel and Eduardo and for the entertainment SUPER Felix !!!

By , from spring tx on Jul 1, 2017

Review comment responded on Jul 5, 2017

Dear guest, We would like to thank you for choosing our Resort as your host. It was a pleasure having you and we appreciate that you took the time to share your experience with us. It’s so nice to hear that you enjoyed your vacation and we are grateful you took the time to specify the highlights of your trip. We definitely will be waiting for you in the future, it will be our pleasure to welcome and pamper you once again. Best Regards