Although its a huge property and you do lots of walking,we had a great time .But if you do go make sure you get a room from the prestige side, cause i got an old room that really need some t l.c but i was ok w it. The staff was fabulous , the food was exceptional .
Food was horrible!
VERY NICE HOTEL SETTING WITH VERY SLOW PERSONAL, DIRTY POOL AND VERY LOUD JACKHAMARING ALL DAY. CLOUD OF CEMENT DUST OVER KIDS POOL.
I had the most scariest experience with one of the men on the property that help book the excursion. His name was Fernando he was snapping a picture of me while talking about booking the excursion, he had a flash on and didn’t realize it. I asked to see his phone to make sure he wasn’t photoing me and he claimed it was just a message . That really scared me , I canceled my excursion which made me really sad because I was supposed to do it on my birthday which was one of the reasons I even came to that country .ladies be very careful when traveling alone or with young kids
everything was good
Did not like staff
N/a
nothing unique
We love this resort this is our 3rd time here and never have been disappointing. The staff was great and the food was awesome. PS. Tip!!! Your server they will remember you 😉
Very good service from staff. Great variety of food.
My room smelled a lot like cigars. Towels not fully cleaned.
From my perspective, the resort was overbooked and the staff was stretched thin. This is explains why there are so many reviews for poor service. If you actually took time to speak with the employees - and most speak English - they're all very nice and you can tell they are overworked. The grounds are kept in great condition. The food was fine, the only issue being the lack of options. The 1 pool was way too small, especially the children's area. There are other great options for kids, but the tiny size of the swimming area for children was very disappointing.
Property was fantastic. Staff was kind and helpful
Property is overpriced Rooms are outdated and dirty. Feels more like a motel then a 4 star hotel Staff is not helpful Entertainment is Boring and repetitive Beach is dirty, and is not cleaned very well Drinks are lame Over all, not a good experience for an all inclusive resort
Every thing was exellent!
This Property promised a lot of amenities including their room service room service was not 24 hours the food sucked it was repetitive and it was continuously being reheated nothing was fresh Whatever I needed I had to get it myself. Room Service is terrible I paid a lot of my god dam good hard worked money to get away and be catered to and have drinks brought up to me and that fact that I had to get everything totally ruined my vacation! I got food poising from the chef master class ceviche they had on the beach Nasty I DO NOT RECOMMEND THIS GOTEL WHATSOEVER!! If you stay there it will be a loss of you MONEY UNLESS YOU DONT MIND IT, then go for it. I do not recommend There’s no airport shuttle at check out I had to pay $50 for a taxi to the airport that was only 10 mins away !!
Located within a mile (2 km) of Bavaro Lagoon, Catalonia Punta Cana - All Inclusive is within 2 miles (3 km) of Cabeza de Toro Beach. This 711-room, 4-star property has a private beach, a golf course, and a full-service spa.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 10 restaurants, including Gran Caribe, which specializes in international cuisine and serves breakfast, lunch, and dinner, and YUCA with its golf course views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Furnished balconies, free minibar items, and coffee makers are also standard.
Catalonia Punta Cana - All Inclusive features a private beach, a golf course, and a full-service spa. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a nightclub, an outdoor pool, and a children's pool.
Although its a huge property and you do lots of walking,we had a great time .But if you do go make sure you get a room from the prestige side, cause i got an old room that really need some t l.c but i was ok w it. The staff was fabulous , the food was exceptional .
Food was horrible!
Good morning Ms.Melanie,We regret that we did not meet your expectations regarding food, we will discuss with our team of chefs to review the case. We appreciate your feedback as this helps us improve and we hope to see you againWishing you a happy new year!
VERY NICE HOTEL SETTING WITH VERY SLOW PERSONAL, DIRTY POOL AND VERY LOUD JACKHAMARING ALL DAY. CLOUD OF CEMENT DUST OVER KIDS POOL.
Dear Mr. Dimitry Melnikov, First, we thank you for choosing us as your destination in the Caribbean to enjoy your days off. Also, for the honesty of your perception during your recent stay.On the other hand, we regret that the situations you describe have been an obstacle to your complete satisfaction. We take this opportunity to apologize for the inconveniences during your stay that caused you to return home with the perception that we did not do enough to meet your expectations. We assure you that your assessment and comments are valuable, and we have notified the departments involved to evaluate each of the aspects you have highlighted. Due to these observations, we will adjust the necessary details and avoid repetitions.We hope you will allow us to visit again and see the improvements we have implemented after your appreciation. Best regards, Social MediaCatalonia Punta Cana Golf & Casino Resort
I had the most scariest experience with one of the men on the property that help book the excursion. His name was Fernando he was snapping a picture of me while talking about booking the excursion, he had a flash on and didn’t realize it. I asked to see his phone to make sure he wasn’t photoing me and he claimed it was just a message . That really scared me , I canceled my excursion which made me really sad because I was supposed to do it on my birthday which was one of the reasons I even came to that country .ladies be very careful when traveling alone or with young kids
Dear Ebony M Davis,First, we are grateful for choosing us as your destination in the Caribbean to enjoy your well-deserved vacation. For us, it is of utmost importance to know about the experience of all our guests, and we are pleased that we have met your expectations.About the incident you describe, we are surprised that our Guest Service department has not registered such a delicate report as the one you mention. It would have been helpful if you had alerted us to assist you with the help of our Security Department. In the future, we invite you to personally convey to us during your stay any inconvenience you may have and thus allow us to intervene to make your vacation even more enjoyable and safe. We hope that your trip home was a pleasant one. And even though you assure us that you will not return, we hope to have the opportunity to greet you again shortly.Best regards, Social MediaCatalonia Punta Cana Golf & Casino Resort
everything was good
Dear Mrs. Maryna Vialichka, Thank you very much for taking the time to share your excellent experience. It is a pleasure for us to receive positive comments from our guests. As you may have noticed, the satisfaction of our guests is our highest goal. We will be improvements so that on your next stay, we will meet all your expectations and provide you with an excellent experience.We look forward to welcoming you shortly to your home in the Caribbean. Best regards, Social Media Catalonia Punta Cana Golf & Casino Resort
Did not like staff
Dear Mrs. Jennifer, We are very grateful that you have chosen us as a destination to enjoy your days off. We are saddened to know that we did not reach your complete satisfaction. Let us offer you our sincerest apologies. At Catalonia Hotels & Resorts, we follow service quality standards that allow us to satisfy the needs of all our guests, and our staff is the most valuable resource to achieve this goal. It is unusual to receive this type of feedback, and we regret that you returned home with the perception you had expected. We assure you that we will take your experience as a wake-up call and review our procedures to avoid a recurrence.We thank you for your trust and hope this will not be an obstacle for you to visit shortly and provide you with the service you deserve. Best regards, Social Media Catalonia Punta Cana Golf & Casino Resorts
N/a
nothing unique
Good evening Mr.David, thank you for sharing your opinion with us, we will work and give the extra mille to upgrade your opinion the next time you visit us!
We love this resort this is our 3rd time here and never have been disappointing. The staff was great and the food was awesome. PS. Tip!!! Your server they will remember you 😉
Good morning Mr.Joseph, we appreciate you share your experience with us. Our goal in Catalonia is be creators of unforgettable memories for our guests, so we feel very happy every time it happens. Team Catalonia will be pleased to welcome again!
Dear Ms.Mariel,Thank you very much for sharing your comments with us, that you enjoyed your stay is the engine that moves us every day, the satisfaction of our guests is our highest priority.We wish you a happy 2023 and hope you visit us again