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Secrets Maroma Beach Riviera Cancun All Inclusive

5.0 out of 5.0

Secrets Maroma Beach Riviera Cancun All Inclusive

5.0 out of 5.0

Recent guest reviews

It was a beautiful property! Pristine conditions, wry romantic and amazing amenities

The organization of the property was great—all the restaurants were together and both the beach and pools were easy to access. The room was spacious and well-stocked. The spa might be the prettiest spa I’ve ever been to!

This was our first all inclusive in Riviera Maya. Secrets Maroma did not disappoint! The food was amazing, the drinks were delicious, and the staff was fantastic! I really wish the seaweed wasn’t an issue because I so badly wanted to relax in the clear blue ocean, but they did a great job of at least keeping the sand area clean. There is really nothing they can do besides that. I should also include that the entertainment was enjoyable, too. We had a fabulous trip that exceeded my expectations. I can’t even pinpoint the best part...we loved it all! Gracias! 👏👏👏

Loved the property! Rooms were very nice, great food, awesome pool and beach area

There are so many little touches that it's possible to name them all. They add up to create a stellar ambience. In addition, the staff is incredible. I can think of 5 different people that made us feel extra special. Our building manager, Roberto (building 24), was especially noteworthy. And finally, the food. Oh man the food. My wife and I are not food bloggers but we eat and cook as primary hobbies and we had more than one standout dish. Best part by far. One small caveat that the property needs to change: my "ocean view" room faced the sidewalks. If you went onto the patio and looked left, you could see a very small sliver of ocean. I picked this area of the world, the resort, and my room type based on an ocean view and we were really bummed they put us here. We were so tired from traveling that we went to sleep and I dealt with the next day. The room they moved us to was much better but it took an hour of my day, required repacking our stuff, and I missed one of the small windows of sunshine on an otherwise rainy day. This place is awesome, but they need to update their room classifications. Make sure you ask when you check in.

We had great stay. We think food should be better.

Amazing customer service. There were 2 guys that went above and beyond. I couldn't get ahold of my shuttle service and was attending a educational conference on site. So, these 2 guys continued to try and contact my shuttle service while I went back to class. ~ Above & Beyond customer service

Outstanding place to stay! Staff was excellent too! Do Preferred Club when booking! Worth every dime!

Everything was well done at and by the hotel; seaweed (smell and rotten, can't swim in ocean!) is a mother nature problem that could create havoc on the Yucatan tourist industry

Best service we have ever received. Hotel is clean and beautiful. Food was the best we have ever had at an all-inclusive. If you are looking for a party atmosphere, this is not the hotel for you. It’s more romantic and relaxed. Would absolutely recommend this hotel to friends and hop to go back again soon!

To qualify my statement above about referring this hotel to a friend... it would depend. We were traveling to spend one-on-one time with each other. But if we had been with others wanting to be more active, I would recommend looking elsewhere. It could have been the time of year, but we felt that we were some of the youngest people there and we are in our mid/late 40s. The staff was very professional and pleasant. We were not impressed with the food and ended up getting room service for several dinners after an average experience in the Japanese restaurant and not being overly impressed with the Italian, Mexican or French restaurant menus. Honestly, we enjoyed the pizza oven and grill by the pool the most - and we are pretty healthy eaters. We paid for the preferred club, which really didn't seem to provide much. We were told there was a mini-bar in the room and, even after asking for more, only received 3 airplane bottles - one rum, one scotch and one tequila. The last day we did get 3 bottles of tequila, but that was the only time. We also asked for "an extra 6 bottles of water" on our second morning and third morning but never got more than the 3 bottles of room temperature and 3 bottles in the refrigerator. We ended up putting any extras in a drawer so we wouldn't have to go to the nearby bar for more. Since we brushed our teeth with bottled water and I start every day drinking 1 liter, we may have gone through more water than the typical couple.

I just returned from a too short vacation at a very wonderful Hotel Secrets Maroma Riviera Cancun. I had read many of the wonderful reviews and thought people must be exaggerating but I can not say enough about the people working everywhere on the property, they are the warmest, kindest and nicest people I have encountered at any hotel I have been too. Your wish is their command. Not only is the Hotel fabulous and the food is to die for but the beach, the beach was clear turquoise blue beautiful clean and beautiful white soft sugar sand and enough chairs and shade. You cannot believe that everything and anything is included and excellent food and drink service also on the beach too. I have been to many all inclusives and they come around one or two times but this place makes sure you are truly taken care of and everyone is so kind who works at this hotel. This was my first time at a Secrets and it will not be my last. It's a shame that at an all inclusive many people forget to tip and these people work very hard for their money and $5 or $10 dollars will be very much appreciated and well deserved as they work hard and are the happiest workers I've seen. So I highly recommend this place to all adults who want an enjoyable stress free, delicious and entertaining vacation. They also have very upscale shows on the grounds and music also..The room service, which is also included, is 24 hours a day...So there is not one thing I would say anyone could need...

My wife and I booked the Secrects Maroma hotel to celebrate my birthday. When we arrived at the hotel I knew we made the right choice. The staff greeted us with a cool wash cloth and a tasty punch drink. We were directed to the front desk to check in and it was very easy and smooth. The front desk are actually individual front desks with seating for the guests. The front desk clerk was very nice, gracious and informative. When we arrived at our room, which was the junior suite ocean view, we were very impressed with how nice the room was appointed . We were on the fourth floor, so the view of the resort was very nice. Also the room doesn't have those annoying plastic do not disturb/privacy signs. Instead there is a red light switch when activated inside the room also is red outside the room which indicates privacy to the housekeeping staff. Additionally our room was very close to most of the main restaurants, activities and nightly entertainment. I've stayed in many 4 and 5 star resorts in the Caribbean and the staff at this resort were superb. Everyone was so friendly and gracious. When you would see a staff member they also smiled and would say hello(hola) in Spanish . The staff always were so helpful with any needs you might have. And this friendly gracious attitude did not only represent only the front desk staff, but everyone . From the; individual building concierge, restaurant severs, activities, entertainment, pool and beach attendees and housekeepers.

We had a very nice time. One thing I would like to see more of is more vegetarian options at the restaurants.

We have been to many resorts in the Caribbean this by far is the nicest. Clean resort, great food, excellent staff, everything was awesome.

This resort is about as close to perfect as possible. It is not by the hotel zone but it is very close to Playa del Carmen which is a very touristy town with clubs, dining, and shopping. The resort itself is big but not as big as some of the ridiculous 1000 room compounds that are out there. This is better because there's always a table at a restaurant, a seat by the beach or pool, and a waiter nearby getting your drink. Staff is fantastic and there are daily activities throughout the day to keep you busy. We had a slight issue with mosquitoes but that is natural for this time of year. Bring your bug spray. Restaurants are great as well and have a lot of variety. Will definitely go back.

Beautiful resort right on the beach. The ocean is really blue and clear and nice to swim in. The staff was unbelievable, they new your names and made sure you were having a good time. The restaurants were pretty good and the shows were fantastic. You can relax or participate in the fun activities. We would definitely go back.

Beautiful place and wonderful beach. The Japanese food show is very nice. We have tried every food, Mexican, Japanese, French, Italian every one in the same hotel. Great options for dinner.

Our experience was phenomenal. On the resort they have several bars, all with high quality liquor choices (ketel one, 1800, jack daniels, fireball, makers mark, etc), so it was difficult trying to understand the need for a "preferred" lounge. They offer several free things to do while on the resort: kayak tours, putt putt golf, giant water chess, sports hall with billiards, ping pong, etc.

Carretera Federal 307 Chetumal-Cancún Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located 1.7 mi (2.7 km) from Maroma Beach, Secrets Maroma Beach Riviera Cancun All Inclusive is within a 10-minute drive of other popular attractions like El Manglar Golf Course. This 412-room, 5-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.


Dining

This property is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 42-inch an LED TV with cable channels. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include free minibar items, a furnished balcony, and a sitting area.


Property features

Secrets Maroma Beach Riviera Cancun All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a fitness center, and a spa tub.

Room options

Junior Suite Tropical View Double

Full 2 | Sleeps 3

Junior Suite Tropical View King

King 1 | Sleeps 2

Preferred Club Junior Suite Swimout Tropical View King

King 1 | Sleeps 2

Preferred Club Honeymoon Suite King

King 1 | Sleeps 2

Guest reviews for Secrets Maroma Beach Riviera Cancun All Inclusive

Everyone (17) Couples (421) Family (15) Friends (24) Other (7)
5
Partner Couples

It was a beautiful property! Pristine conditions, wry romantic and amazing amenities

By on Jul 15, 2019

4
Partner Couples

The organization of the property was great—all the restaurants were together and both the beach and pools were easy to access. The room was spacious and well-stocked. The spa might be the prettiest spa I’ve ever been to!

By , from Denver on Jul 6, 2019

Review comment responded on Jul 12, 2019

Dear Jess Reading that your experience at Secrets Maroma Beach Riviera Cancun was great its really rewarding. Thank you so much for taking the time to share that all the restaurants, beach, pool and was spacious were wonderful. As usual, we are pleased to share your pleasant comments with the team, which takes pride in making sure that all our guests receive only the best service. Once again, we thank you for taking the time to share with us such a wonderful review of your experience. We hope to welcome you again in the near future. Sincerely, Iliana Perez Social network coordinator Secrets Maroma Playa Riviera Cancun.ra Cancún

5
Partner Couples

This was our first all inclusive in Riviera Maya. Secrets Maroma did not disappoint! The food was amazing, the drinks were delicious, and the staff was fantastic! I really wish the seaweed wasn’t an issue because I so badly wanted to relax in the clear blue ocean, but they did a great job of at least keeping the sand area clean. There is really nothing they can do besides that. I should also include that the entertainment was enjoyable, too. We had a fabulous trip that exceeded my expectations. I can’t even pinpoint the best part...we loved it all! Gracias! 👏👏👏

By , from Pennsylvania on Jun 30, 2019

Review comment responded on Jul 9, 2019

Dear dkw518 We appreciate you for taking the time to share your comments. It was a pleasure being your hosts during your recent gateway. As usual, we were delighted to share your nice comments about how we did not disappoint and that the food and drinks were amazing with the team, who are so proud to make sure that all our guests receive only the best service. Again, thank you for sharing your experience and thank you also for your patronage of Secrets Maroma Beach Riviera Cancún. Our team looks forward to having you back in a not too distant future. Best regards, Iliana Perez Social Media Coordinator Secrets Maroma Beach Riviera Cancún

5
Everyone

By on Jun 29, 2019

Review comment responded on Jul 9, 2019

Dear Anonymous We appreciate you for sharing your feedback on your recent stay in Secrets Maroma Beach Riviera Cancún. Thank you also for your patronage. Our team looks forward to having you back in a not too distant future. Sincerely, Iliana Perez Social Media Coordinator Secrets Maroma Beach Riviera Cancún

5
Families Partner Couples

Loved the property! Rooms were very nice, great food, awesome pool and beach area

By on Jun 9, 2019

Review comment responded on Jun 11, 2019

Dear Anonymous Thank you for your preference and for sharing your comments about your recent stay Secrets Maroma Beach Riviera Cancún. To read that you loved the property and the rooms were very nice, and you loved an awesome. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Sincerely, Iliana Perez Social Media Coordinator Secrets Maroma Beach Riviera Cancún

5
Partner Couples Friends

There are so many little touches that it's possible to name them all. They add up to create a stellar ambience. In addition, the staff is incredible. I can think of 5 different people that made us feel extra special. Our building manager, Roberto (building 24), was especially noteworthy. And finally, the food. Oh man the food. My wife and I are not food bloggers but we eat and cook as primary hobbies and we had more than one standout dish. Best part by far. One small caveat that the property needs to change: my "ocean view" room faced the sidewalks. If you went onto the patio and looked left, you could see a very small sliver of ocean. I picked this area of the world, the resort, and my room type based on an ocean view and we were really bummed they put us here. We were so tired from traveling that we went to sleep and I dealt with the next day. The room they moved us to was much better but it took an hour of my day, required repacking our stuff, and I missed one of the small windows of sunshine on an otherwise rainy day. This place is awesome, but they need to update their room classifications. Make sure you ask when you check in.

By on Feb 18, 2019

Review comment responded on Feb 23, 2019

Dear Anonymous It is a pleasure to read through such a detailed overview of your visit to Secrets Maroma Beach Riviera Cancún. We sincerely appreciate the time invested on writing this review. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with Roberto and the rest our team. We look forward to having you back at Secrets Maroma Beach Riviera Cancún, your home in the Mexican Caribbean. Best regards, Iliana Perez Social Media Coordinator Secrets Maroma Beach Riviera Cancún

4
Everyone

We had great stay. We think food should be better.

By on Dec 24, 2018

Review comment responded on Dec 28, 2018

Dear I We are pleased that you have enjoyed all the details that we are proud of and that we offer to our guests. Your comments about your stay are truly valuable for us, as this allow us to improve our service levels and product. We hope you can accept our apologies for the inconveniences you experienced during your stay. Overall, we take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. We look forward to welcoming you again in the near future. Best regards, Iliana Perez Social Media Coordinator Secrets Maroma Beach Riviera Cancun

5
Everyone

Amazing customer service. There were 2 guys that went above and beyond. I couldn't get ahold of my shuttle service and was attending a educational conference on site. So, these 2 guys continued to try and contact my shuttle service while I went back to class. ~ Above & Beyond customer service

By on Nov 4, 2018

Review comment responded on Nov 10, 2018

Dear Anonymous We appreciate you for taking the time to share your comments. It was a pleasure being your hosts during your recent gateway. We are very happy to learn that your stay at Secrets Maroma Beach Riviera Cancún was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. Again, thank you for sharing your experience and thank you also for your patronage of Secrets Maroma Beach Riviera Cancún. Our team looks forward to having you back in a not too distant future. Best regards, Iliana Perez Social Media Coordinator Secrets Maroma Beach Riviera Cancún

5
Everyone

Outstanding place to stay! Staff was excellent too! Do Preferred Club when booking! Worth every dime!

By , from Tyler, TX on Sep 17, 2018

Review comment responded on Sep 18, 2018

Dear Mr. Jay We are pleased that you have enjoyed all the details that we are proud of and that we offer to our guests. As usual, we were delighted to share your nice comments with our team, who are so proud to make sure that all our guests receive only the best service. Once again, we thank you for taking the time to share such a wonderful review of your experience with us. We look forward to welcoming you again in the near future. Best regards, Iliana Perez Social Media Coordinator Secrets Maroma Beach Riviera Cancun

5
Everyone

Everything was well done at and by the hotel; seaweed (smell and rotten, can't swim in ocean!) is a mother nature problem that could create havoc on the Yucatan tourist industry

By , from Los Angeles, CA on Aug 8, 2018

Review comment responded on Aug 11, 2018

Dear Mr. David Thank you so much for taking the time to leave us a review of your stay at Secrets Maroma Beach Riviera Cancún. We are ecstatic to know we cater to everything you need and our staff made you feel pampered. We look forward to having you back at Secrets Maroma Beach Riviera Cancún, your home in the Mexican Caribbean. Best regards, Iliana Perez Social Media Coordinator Secrets Maroma Beach Riviera Cancún

Secrets Maroma Beach Riviera Cancun All Inclusive

Carretera Federal 307 Chetumal-Cancún, Playa del Carmen, QROO 77710
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.