Absolutely beautiful. Very clean. Everyone was wonderful. We had the best time.
Best vacation ever thanks to secrets maroma! Beautiful beach and property and staff was so kind and accommodating !
The service was excellent the only thing I didn’t like was the hotel had no directions to navigate around
We have traveled to many different resorts over the past 15 years. There has been something about each one of them that stood out as awesome, but always something that just rubbed us the wrong way. My wife and I decided to give Secrets Maroma Beach a try because it had great reviews. We were more than impressed. They try in every way to make your stay as convenient, comfortable, and enjoyable as possible. Any time we'd think, "it'd be awesome if they had this" within 5 minutes we had it. EVERY employee from the bartender to the gardener was courteous and welcomed us with a smile. WE WILL BE BACK!!!
The staff were excellent as well as the property. I was very disappointed that they closed the pool down setting up for a private event that was an investor convention and did not tell us ahead of time. They should have at least earned us or compensated some type of service. I don’t even think the staff knew till the last minute either. Sadly we were not able to try the steak house we wanted to try due to the event. Otherwise the property itself was great, the shows and activities were awesome and we felt like celebrities the entire stay
They did ask several times about our visit, we did told them about our wedding anniversary and except for decorating the door of our room with a ribbon with the inscription, nothing more. We expected a bit more
Everything inside the resort especially all the staff members. Food was great. Definitely a 5 star hotel all inclusive adults only. Definitely coming back and recommending this resort.
After visiting Capri and seeing the model of Maroma opening the next year, we visited Maroma a month after opening, and continued for 6 years. We've since visited The Vine, Capri, and Akumal (for the last 3 years), we came back to Maroma with no regrets! Service it above board (our building concierge, Roger called the day after we left to make sure we arrived home OK!).The service continues as amazing, but the food (which I previously thought was good) has gone over the top! While the Japanese restaurant has always been over the top, the French and Italian restaurant restaurants provided food that is equal to any 5 star US restaurant. The linguine with clam sauce in the Italian resistant was amazing! On the negative side, yes there is sea grass with no fault to the resort. They kept the beach perfect, with no smell, however there were only a couple of days we would get into the ocean..We are beach people, but we still had a great time, hanging on the beach, then going to the pool about 3:30. Still, can't wait to return Shout outs,to the amazing service people, in addition to Roger: Ricardo at Seaside Grill Saul on the beach Salvadore at El Patio Santiago who was a beach server Carlos Vc in the Preferred Club Ophelia in the guest shop The biggest RED FLAG I can add is the unlimited club experience. If you want, go for the 90 minutes and get your $350/$550 freebies, but don't even think about buying.... We joined until we learned about Am Resorts bait and switch. Check reviews.
It was a beautiful property! Pristine conditions, wry romantic and amazing amenities
The organization of the property was great—all the restaurants were together and both the beach and pools were easy to access. The room was spacious and well-stocked. The spa might be the prettiest spa I’ve ever been to!
This was our first all inclusive in Riviera Maya. Secrets Maroma did not disappoint! The food was amazing, the drinks were delicious, and the staff was fantastic! I really wish the seaweed wasn’t an issue because I so badly wanted to relax in the clear blue ocean, but they did a great job of at least keeping the sand area clean. There is really nothing they can do besides that. I should also include that the entertainment was enjoyable, too. We had a fabulous trip that exceeded my expectations. I can’t even pinpoint the best part...we loved it all! Gracias! 👏👏👏
Loved the property! Rooms were very nice, great food, awesome pool and beach area
There are so many little touches that it's possible to name them all. They add up to create a stellar ambience. In addition, the staff is incredible. I can think of 5 different people that made us feel extra special. Our building manager, Roberto (building 24), was especially noteworthy. And finally, the food. Oh man the food. My wife and I are not food bloggers but we eat and cook as primary hobbies and we had more than one standout dish. Best part by far. One small caveat that the property needs to change: my "ocean view" room faced the sidewalks. If you went onto the patio and looked left, you could see a very small sliver of ocean. I picked this area of the world, the resort, and my room type based on an ocean view and we were really bummed they put us here. We were so tired from traveling that we went to sleep and I dealt with the next day. The room they moved us to was much better but it took an hour of my day, required repacking our stuff, and I missed one of the small windows of sunshine on an otherwise rainy day. This place is awesome, but they need to update their room classifications. Make sure you ask when you check in.
Maroma Beach is a short stroll from Secrets Maroma Beach Riviera Cancun - Adults Only - All Inclusive, and other popular attractions like El Manglar Golf Course are within a 10-minute drive. This 412-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.
This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. You can get a quick energy boost at the coffee shop/café.
The 412 air-conditioned accommodations feature furnished balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and 42-inch LED TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Ceiling fans, safes, and phones are other standard amenities.
Secrets Maroma Beach Riviera Cancun - Adults Only - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only resort include a nightclub, a fitness center, and a spa tub.
Absolutely beautiful. Very clean. Everyone was wonderful. We had the best time.
Thank you for rating your recent experience. It will be a pleasure to welcome you back again in the near future. Sincerely, Daniela Hernández
Dear guest, We regret we did not meet your expectations since you rated us with a low score. We would like to know more about your experience, please write to us to our official e-mail address. At Secrets Maroma Beach Riviera Cancún, we always strive to deliver the most memorable experience to our valued guests. That is why we are really looking forward to reading back from you and regain your trust. Best regards, Daniela Hernández
Best vacation ever thanks to secrets maroma! Beautiful beach and property and staff was so kind and accommodating !
Dear Mr Hall, Thank you so much for choosing us as your recent getaway. We are glad to know that you enjoy your visit and the warm hospitality provided by our staff. Hope we have the pleasure to welcome you once again in this, your home away from home. Best Regards, Daniela Hernández
The service was excellent the only thing I didn’t like was the hotel had no directions to navigate around
Dear guest, Reading that your experience at Secrets Maroma Beach Riviera Cancún was excellent, it's truly rewarding. Thank you so much for taking the time to share your review. Rest assured that we have shared your feedback with the management. We look forward to welcoming you again in the near future. Best regards, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancun
Dear guest, Thank you very much for rating your stay at Secrets Maroma Beach Riviera Cancun. We are pleased to know that you are totally satisfied with the service provided. Nothing would make us happier than welcoming you once again. Sincerely, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún
Thank you very much for rating your stay at Secrets Maroma Beach Riviera Cancun. We are pleased to know that you are satisfied with the service provided. Nothing would make us happier than welcoming you once again. Sincerely,
Dear Guest, Thank you very much for rating your stay at Secrets Maroma Beach Riviera Cancun. We are pleased to know that you are totally satisfied with the service provided. Nothing would make us happier than welcoming you once again. Sincerely,
We have traveled to many different resorts over the past 15 years. There has been something about each one of them that stood out as awesome, but always something that just rubbed us the wrong way. My wife and I decided to give Secrets Maroma Beach a try because it had great reviews. We were more than impressed. They try in every way to make your stay as convenient, comfortable, and enjoyable as possible. Any time we'd think, "it'd be awesome if they had this" within 5 minutes we had it. EVERY employee from the bartender to the gardener was courteous and welcomed us with a smile. WE WILL BE BACK!!!
Dear Anonymous, Warmest Greetings from Secrets Maroma Beach Riviera Cancún. We would like to thank you for staying with us and for writing such a wonderful review about us. We are very glad to read that you had an enjoyable time during your stay in our property. We highly appreciated your kind compliment toward our facilities. We always strive to ensure all our guests comfort during their time with us. We are truly happy to know that you will be back. We definitely look forward to welcoming you back to stay again in this, your home away from home. Sincerely,
Dear Anonymus, First of all, thank you for rating your recent experience at Secrets Maroma Beach Riviera Cancún. We regret to know that your stay with us did not meet your expectations since you graded us with a low score. We strive to make all our guests feel special. Kindly send us an email to econcierge.semrc@secretsresorts.com to share with us more about your experience. We're really looking forward to reading back from you and regain your trust. Best regards!
Appreciable guest, It has been a pleasure to read that your stay at Secrets Maroma Beach has been beautiful, we are glad to know that you had the best time during your visit at Riviera Maya. It would be an honor for us to have your presence back in this, your home away from home. Best Regards, Daniela Hernández