The organization of the property was great—all the restaurants were together and both the beach and pools were easy to access. The room was spacious and well-stocked. The spa might be the prettiest spa I’ve ever been to!

This was our first all inclusive in Riviera Maya. Secrets Maroma did not disappoint! The food was amazing, the drinks were delicious, and the staff was fantastic! I really wish the seaweed wasn’t an issue because I so badly wanted to relax in the clear blue ocean, but they did a great job of at least keeping the sand area clean. There is really nothing they can do besides that. I should also include that the entertainment was enjoyable, too. We had a fabulous trip that exceeded my expectations. I can’t even pinpoint the best part...we loved it all! Gracias! 👏👏👏

Loved the property! Rooms were very nice, great food, awesome pool and beach area

There are so many little touches that it's possible to name them all. They add up to create a stellar ambience. In addition, the staff is incredible. I can think of 5 different people that made us feel extra special. Our building manager, Roberto (building 24), was especially noteworthy. And finally, the food. Oh man the food. My wife and I are not food bloggers but we eat and cook as primary hobbies and we had more than one standout dish. Best part by far. One small caveat that the property needs to change: my "ocean view" room faced the sidewalks. If you went onto the patio and looked left, you could see a very small sliver of ocean. I picked this area of the world, the resort, and my room type based on an ocean view and we were really bummed they put us here. We were so tired from traveling that we went to sleep and I dealt with the next day. The room they moved us to was much better but it took an hour of my day, required repacking our stuff, and I missed one of the small windows of sunshine on an otherwise rainy day. This place is awesome, but they need to update their room classifications. Make sure you ask when you check in.

We had great stay. We think food should be better.

Amazing customer service. There were 2 guys that went above and beyond. I couldn't get ahold of my shuttle service and was attending a educational conference on site. So, these 2 guys continued to try and contact my shuttle service while I went back to class. ~ Above & Beyond customer service

Outstanding place to stay! Staff was excellent too! Do Preferred Club when booking! Worth every dime!

Everything was well done at and by the hotel; seaweed (smell and rotten, can't swim in ocean!) is a mother nature problem that could create havoc on the Yucatan tourist industry

Best service we have ever received. Hotel is clean and beautiful. Food was the best we have ever had at an all-inclusive. If you are looking for a party atmosphere, this is not the hotel for you. It’s more romantic and relaxed. Would absolutely recommend this hotel to friends and hop to go back again soon!

To qualify my statement above about referring this hotel to a friend... it would depend. We were traveling to spend one-on-one time with each other. But if we had been with others wanting to be more active, I would recommend looking elsewhere. It could have been the time of year, but we felt that we were some of the youngest people there and we are in our mid/late 40s. The staff was very professional and pleasant. We were not impressed with the food and ended up getting room service for several dinners after an average experience in the Japanese restaurant and not being overly impressed with the Italian, Mexican or French restaurant menus. Honestly, we enjoyed the pizza oven and grill by the pool the most - and we are pretty healthy eaters. We paid for the preferred club, which really didn't seem to provide much. We were told there was a mini-bar in the room and, even after asking for more, only received 3 airplane bottles - one rum, one scotch and one tequila. The last day we did get 3 bottles of tequila, but that was the only time. We also asked for "an extra 6 bottles of water" on our second morning and third morning but never got more than the 3 bottles of room temperature and 3 bottles in the refrigerator. We ended up putting any extras in a drawer so we wouldn't have to go to the nearby bar for more. Since we brushed our teeth with bottled water and I start every day drinking 1 liter, we may have gone through more water than the typical couple.

I just returned from a too short vacation at a very wonderful Hotel Secrets Maroma Riviera Cancun. I had read many of the wonderful reviews and thought people must be exaggerating but I can not say enough about the people working everywhere on the property, they are the warmest, kindest and nicest people I have encountered at any hotel I have been too. Your wish is their command. Not only is the Hotel fabulous and the food is to die for but the beach, the beach was clear turquoise blue beautiful clean and beautiful white soft sugar sand and enough chairs and shade. You cannot believe that everything and anything is included and excellent food and drink service also on the beach too. I have been to many all inclusives and they come around one or two times but this place makes sure you are truly taken care of and everyone is so kind who works at this hotel. This was my first time at a Secrets and it will not be my last. It's a shame that at an all inclusive many people forget to tip and these people work very hard for their money and $5 or $10 dollars will be very much appreciated and well deserved as they work hard and are the happiest workers I've seen. So I highly recommend this place to all adults who want an enjoyable stress free, delicious and entertaining vacation. They also have very upscale shows on the grounds and music also..The room service, which is also included, is 24 hours a day...So there is not one thing I would say anyone could need...

My wife and I booked the Secrects Maroma hotel to celebrate my birthday. When we arrived at the hotel I knew we made the right choice. The staff greeted us with a cool wash cloth and a tasty punch drink. We were directed to the front desk to check in and it was very easy and smooth. The front desk are actually individual front desks with seating for the guests. The front desk clerk was very nice, gracious and informative. When we arrived at our room, which was the junior suite ocean view, we were very impressed with how nice the room was appointed . We were on the fourth floor, so the view of the resort was very nice. Also the room doesn't have those annoying plastic do not disturb/privacy signs. Instead there is a red light switch when activated inside the room also is red outside the room which indicates privacy to the housekeeping staff. Additionally our room was very close to most of the main restaurants, activities and nightly entertainment. I've stayed in many 4 and 5 star resorts in the Caribbean and the staff at this resort were superb. Everyone was so friendly and gracious. When you would see a staff member they also smiled and would say hello(hola) in Spanish . The staff always were so helpful with any needs you might have. And this friendly gracious attitude did not only represent only the front desk staff, but everyone . From the; individual building concierge, restaurant severs, activities, entertainment, pool and beach attendees and housekeepers.

We had a very nice time. One thing I would like to see more of is more vegetarian options at the restaurants.

We have been to many resorts in the Caribbean this by far is the nicest. Clean resort, great food, excellent staff, everything was awesome.

This resort is about as close to perfect as possible. It is not by the hotel zone but it is very close to Playa del Carmen which is a very touristy town with clubs, dining, and shopping. The resort itself is big but not as big as some of the ridiculous 1000 room compounds that are out there. This is better because there's always a table at a restaurant, a seat by the beach or pool, and a waiter nearby getting your drink. Staff is fantastic and there are daily activities throughout the day to keep you busy. We had a slight issue with mosquitoes but that is natural for this time of year. Bring your bug spray. Restaurants are great as well and have a lot of variety. Will definitely go back.

Beautiful resort right on the beach. The ocean is really blue and clear and nice to swim in. The staff was unbelievable, they new your names and made sure you were having a good time. The restaurants were pretty good and the shows were fantastic. You can relax or participate in the fun activities. We would definitely go back.

Beautiful place and wonderful beach. The Japanese food show is very nice. We have tried every food, Mexican, Japanese, French, Italian every one in the same hotel. Great options for dinner.

Our experience was phenomenal. On the resort they have several bars, all with high quality liquor choices (ketel one, 1800, jack daniels, fireball, makers mark, etc), so it was difficult trying to understand the need for a "preferred" lounge. They offer several free things to do while on the resort: kayak tours, putt putt golf, giant water chess, sports hall with billiards, ping pong, etc.