I enjoyed my stay at Secrets Maroma, the staff was AMAZING!!!!!! Ester in building 24 saved my life on a few things! My 1 and only complaint was the food was NOT up to par with what the resort tries to be. If a 5 star resort then food needs to be better than 3.5. We only had a few meals that we actually enjoyed
Favorite trip ever!! Service was amazing and we loved every second of it! They make each of you feel like the most special person. Can’t wait to go back!
The facility was very nice and clean. Great for a peaceful romantic trip. Currently, due to local government restrictions the bars are all closed by 11:00, and the dance club is closed altogether, so it isn't much of a party atmosphere. The food was pretty good, with a good variety of options. The service was great. The beach would have been great, but we went during the seaweed season. They do all they can to clean it up, but it just isn't possible to stay ahead of it all. If we go back, it will be during a different time of the year.
Staff was excellent. Plumbing was not.
The staff are absolutely outstanding. The service is just the best and it is impossible to say enough about how fabulous they were.. The room was not only wonderful but the resort decor is stunning and so interesting. We had access to amazing food at all times. And the choices were almost overwhelming.
Beautiful property, amazing/friendly stuff (hope they are well taken care of), food is fantastic and worthwhile shows! Only draw back I experienced is I got a half hour massage the day before we left and 5 days later I still have horrible neck pain. This will not stop me from visiting again thou, might just skip the massage :)
Absolutely beautiful. Very clean. Everyone was wonderful. We had the best time.
Best vacation ever thanks to secrets maroma! Beautiful beach and property and staff was so kind and accommodating !
The service was excellent the only thing I didn’t like was the hotel had no directions to navigate around
We have traveled to many different resorts over the past 15 years. There has been something about each one of them that stood out as awesome, but always something that just rubbed us the wrong way. My wife and I decided to give Secrets Maroma Beach a try because it had great reviews. We were more than impressed. They try in every way to make your stay as convenient, comfortable, and enjoyable as possible. Any time we'd think, "it'd be awesome if they had this" within 5 minutes we had it. EVERY employee from the bartender to the gardener was courteous and welcomed us with a smile. WE WILL BE BACK!!!
The staff were excellent as well as the property. I was very disappointed that they closed the pool down setting up for a private event that was an investor convention and did not tell us ahead of time. They should have at least earned us or compensated some type of service. I don’t even think the staff knew till the last minute either. Sadly we were not able to try the steak house we wanted to try due to the event. Otherwise the property itself was great, the shows and activities were awesome and we felt like celebrities the entire stay
They did ask several times about our visit, we did told them about our wedding anniversary and except for decorating the door of our room with a ribbon with the inscription, nothing more. We expected a bit more
Everything inside the resort especially all the staff members. Food was great. Definitely a 5 star hotel all inclusive adults only. Definitely coming back and recommending this resort.
After visiting Capri and seeing the model of Maroma opening the next year, we visited Maroma a month after opening, and continued for 6 years. We've since visited The Vine, Capri, and Akumal (for the last 3 years), we came back to Maroma with no regrets! Service it above board (our building concierge, Roger called the day after we left to make sure we arrived home OK!).The service continues as amazing, but the food (which I previously thought was good) has gone over the top! While the Japanese restaurant has always been over the top, the French and Italian restaurant restaurants provided food that is equal to any 5 star US restaurant. The linguine with clam sauce in the Italian resistant was amazing! On the negative side, yes there is sea grass with no fault to the resort. They kept the beach perfect, with no smell, however there were only a couple of days we would get into the ocean..We are beach people, but we still had a great time, hanging on the beach, then going to the pool about 3:30. Still, can't wait to return Shout outs,to the amazing service people, in addition to Roger: Ricardo at Seaside Grill Saul on the beach Salvadore at El Patio Santiago who was a beach server Carlos Vc in the Preferred Club Ophelia in the guest shop The biggest RED FLAG I can add is the unlimited club experience. If you want, go for the 90 minutes and get your $350/$550 freebies, but don't even think about buying.... We joined until we learned about Am Resorts bait and switch. Check reviews.
Secrets Maroma Beach Riviera Cancun - Adults Only - All Inclusive places you next to Maroma Beach and within a few miles (5 km) of other popular attractions like El Manglar Golf Course. This 412-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 412 air-conditioned accommodations feature furnished balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and 42-inch LED TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Ceiling fans, safes, and phones are other standard amenities.
Secrets Maroma Beach Riviera Cancun - Adults Only - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only resort include a nightclub, a gym, and a spa tub.
I enjoyed my stay at Secrets Maroma, the staff was AMAZING!!!!!! Ester in building 24 saved my life on a few things! My 1 and only complaint was the food was NOT up to par with what the resort tries to be. If a 5 star resort then food needs to be better than 3.5. We only had a few meals that we actually enjoyed
Favorite trip ever!! Service was amazing and we loved every second of it! They make each of you feel like the most special person. Can’t wait to go back!
Dear guest, We are glad to know that your recent visit to Secrets Maroma Beach Riviera Cancún has been your favorite trip ever, it has been a pleasure to read that we could exceed your expectations with the service provided. We can not wait to welcome you back again in the near future. Sincerely, Daniela Hernández
The facility was very nice and clean. Great for a peaceful romantic trip. Currently, due to local government restrictions the bars are all closed by 11:00, and the dance club is closed altogether, so it isn't much of a party atmosphere. The food was pretty good, with a good variety of options. The service was great. The beach would have been great, but we went during the seaweed season. They do all they can to clean it up, but it just isn't possible to stay ahead of it all. If we go back, it will be during a different time of the year.
Dear guest, Thank you for sharing your recent experience with our Community. We are glad to know that the facilities were to your liking and that you have had an amazing peaceful romantic trip. As you mentioned, during the last few weeks, the Riviera Maya and some other destinations in the Caribbean have been affected by an unusual arrival of seaweed, as you have probably seen, our team works daily in order to keep the beach clean as possible. Hope we have the opportunity to welcome you back home in the near future. Best Regards, Daniela Hernández
Staff was excellent. Plumbing was not.
Dear guest, We truly appreciate the time you took to share your experience with our Expedia community. We are glad to know that our team exceeded your expectations. Also we appreciate your feedback and we will be sharing it with our Maintenance team in order to improve our services. Hope we have the pleasure to welcome you back again in the near future. Sincerely, Daniela Hernández
The staff are absolutely outstanding. The service is just the best and it is impossible to say enough about how fabulous they were.. The room was not only wonderful but the resort decor is stunning and so interesting. We had access to amazing food at all times. And the choices were almost overwhelming.
Dear guest, We appreciate that you have taken the time to share such an enthusiastic review about your recent visit to Secrets Maroma Beach Riviera Cancun. We are happy to read that you've enjoyed your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts again in the not too distant future. Sincerely, Daniela Hernández
Beautiful property, amazing/friendly stuff (hope they are well taken care of), food is fantastic and worthwhile shows! Only draw back I experienced is I got a half hour massage the day before we left and 5 days later I still have horrible neck pain. This will not stop me from visiting again thou, might just skip the massage :)
Dear guest, Thank you for taking the time to share your recent experience with us, we truly appreciate it since your comment allows us to improve our services. We are glad to know that our facilities were to your liking and that our staff provides a friendly service. Rest assured that we will share your comments with our Spa Department in order to avoid this situation happens in the future. Thank you once again for taking the time to share your insight about your stay, we can not wait to welcome you back home. Sincerely, Daniela Hernández
Absolutely beautiful. Very clean. Everyone was wonderful. We had the best time.
Appreciable guest, It has been a pleasure to read that your stay at Secrets Maroma Beach has been beautiful, we are glad to know that you had the best time during your visit at Riviera Maya. It would be an honor for us to have your presence back in this, your home away from home. Best Regards, Daniela Hernández
Thank you for rating your recent experience. It will be a pleasure to welcome you back again in the near future. Sincerely, Daniela Hernández
Dear guest, We regret we did not meet your expectations since you rated us with a low score. We would like to know more about your experience, please write to us to our official e-mail address. At Secrets Maroma Beach Riviera Cancún, we always strive to deliver the most memorable experience to our valued guests. That is why we are really looking forward to reading back from you and regain your trust. Best regards, Daniela Hernández
Best vacation ever thanks to secrets maroma! Beautiful beach and property and staff was so kind and accommodating !
Dear Mr Hall, Thank you so much for choosing us as your recent getaway. We are glad to know that you enjoy your visit and the warm hospitality provided by our staff. Hope we have the pleasure to welcome you once again in this, your home away from home. Best Regards, Daniela Hernández
Dear guest, It is a pleasure to read that you enjoyed your stay at Secrets Maroma Beach Riviera Cancún. Rest assured that we will share your nice comments with Esther, who will be glaf to hear from you. We also have addressed your comment with our Food & Beverage staff in order to improve our services and products. Thank you for sharing your feedback, we hope to have the opportunity to be your host in the not distant future. Sincerely, Daniela Hernández