Great location. Easy walking to all the attractions and restaurants. Main complaint is there was a lot of noise at night.
I’ve stayed there many many times over the last 20 years because of the convenience. They charge a 5 star price for a 1 star hotel.
Rooms were dirty upon arrival. Zero trash or room service while there. They wouldn’t even take our dirty towels or give us new trash bags. The front desk service ignored me several times while trying to purchase extra amenities, and the maids were rude when asked about getting an extra bag. Stayed before but will not again.
NOTHING
The pictures on the web are nothing like what it looks like today. Very outdated and old. Mold in the bathroom, the door scrapped the floor with hair stuck underneath, the tub was dirty and the entire floor was nasty. The bed mattress had stains all over it. This is in no way a $300 a night hotel/motel. Stay anywhere but here. Made our vacation horrible. Would never stay here again. Spend your money elsewhere.
They provided free paddle boards to the bay out back.
Sandy rooms and moldy bathroom. No housekeeping during stay. Location is main and only benefit and its one of the best on the beach for that.
Rooms were not clean.....need a thorough cleaning and some hooks or rack in the bathroom would be nice.
Very old property. Paid for a hotel for a motel pretty much. Location is excellent. The rooms and bed is decent. The bathroom was rusty and old. Breakfast options were okay. Everything was old and definitely not going to stay here again.
Right on the beach, close to restaurants, goofy golf, bike rentals, very good location,
I like the location
Online pictures are very deceiving. The facility is dirty and nasty with trash everywhere. Staff not friendly. Rooms were dirty and not well kept. Sink still had residual tooth paste al over it from the previous guest and nothing was wiped down. After one night we left and got another hotel room. Awful experience and would never recommend.
They have a firepit area that was nice in the evening and free use of Kayaks and bikes
Close to the beach. Did not like being across from bar/lounge. Loud music.
There is only one way I can describe this hotel - DISGUSTING! If you are looking for a place to take your family for a relaxing vacation avoid this hotel. From dark to yellowish spots on the sheets, dust all over the place, to spider webs on the shower tub, this is perhaps the worst hotel we have ever stayed in. The pictures they show here are no where near the actual condition of the hotel.
Right across the street from the beach. A good bargain for the location.
Surf & Sand Hotel places you adjacent to Pensacola Beach Pier. This 100-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 7:30 AM to 9:30 AM.
Surf & Sand Hotel's 100 rooms provide microwaves, refrigerators, and coffee makers. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Free local calls, ironing boards, and desks are also available.
Renovated in 2017, Surf & Sand Hotel offers an outdoor pool, free WiFi in public areas, and coffee in a common area. Onsite parking is offered for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Other amenities at this beach hotel include free use of bicycles, express check-in, and express check-out.
Great location. Easy walking to all the attractions and restaurants. Main complaint is there was a lot of noise at night.
I’ve stayed there many many times over the last 20 years because of the convenience. They charge a 5 star price for a 1 star hotel.
Rooms were dirty upon arrival. Zero trash or room service while there. They wouldn’t even take our dirty towels or give us new trash bags. The front desk service ignored me several times while trying to purchase extra amenities, and the maids were rude when asked about getting an extra bag. Stayed before but will not again.
Thank you for your valuable feedback concerning our new housekeeping protocol. We will continue to strive to make sure our guests are not negatively impacted during their stay with us at this time and will share your concerns so that we can continue to improve and better serve you and other guests in the future. We hope to have the opportunity to welcome you back again soon!
NOTHING
Thank you so much for taking the time to review your stay with us. We’re so sorry you had a negative experience in our hotel and would love the chance to address your concerns. Your experience sincerely matters to us and we strive to improve with each and every stay. We hope to have the opportunity to welcome you back soon!
The pictures on the web are nothing like what it looks like today. Very outdated and old. Mold in the bathroom, the door scrapped the floor with hair stuck underneath, the tub was dirty and the entire floor was nasty. The bed mattress had stains all over it. This is in no way a $300 a night hotel/motel. Stay anywhere but here. Made our vacation horrible. Would never stay here again. Spend your money elsewhere.
They provided free paddle boards to the bay out back.
Thank you so much for taking the time to review your stay with us. We’re so sorry you had a negative experience in our hotel and would love the chance to address your concerns. Your experience sincerely matters to us and we strive to improve with each and every stay. We hope to have the opportunity to welcome you back soon!
Sandy rooms and moldy bathroom. No housekeeping during stay. Location is main and only benefit and its one of the best on the beach for that.
Thank you for your valuable feedback concerning our new housekeeping protocol. We will continue to strive to make sure our guests are not negatively impacted during their stay with us at this time and will share your concerns so that we can continue to improve and better serve you and other guests in the future. We hope to have the opportunity to welcome you back again soon!
Rooms were not clean.....need a thorough cleaning and some hooks or rack in the bathroom would be nice.
Thank you for taking the time to share your review of our hotel. We sincerely apologize that you found your room to be below cleaning standards and will share your concerns with our team. Thank you for staying with us and we hope to get the opportunity to welcome you back in the future.
Very old property. Paid for a hotel for a motel pretty much. Location is excellent. The rooms and bed is decent. The bathroom was rusty and old. Breakfast options were okay. Everything was old and definitely not going to stay here again.
Thank you for your valuable feedback. We’re so sorry you had a negative experience in our hotel, as your experience during your stay sincerely matters to us. We would love to have the opportunity to address your concerns. We appreciate you letting us know. Candid comments always help us do our job better.
Right on the beach, close to restaurants, goofy golf, bike rentals, very good location,
Thank you so much for sharing your review of our hotel. We are so glad to know that you enjoyed our terrific location. We would love to welcome you back for another 5-star stay soon!
Thank you for sharing a review of our hotel. We're so sorry to know that you had a negative experience. If you would like to share any additional feedback, please don't hesitate to reach out. We hope to have the opportunity to welcome you back again for a better experience.