Great place to stay. I enjoyed my 2 nights and would stay again
Pre-covid this was probably a great place to stay. We only stayed for one night. The staff were as friendly as could be. But there was no one on the property. I saw maybe 6 people in a whole day. The room smelled like it hadn’t been used in awhile. You know that stale air smell? But as I put the bags down I saw an ant on the bed. I killed it and went about settling in. My daughter went to the patio and said there was a bunch of ants. And yea.. there was a line of 100 ants going right past the patio door. I went out into the hall way and asked the house keeper if she had any spra but she didn’t. Good news there is a CVS right next store. Bad news is they don’t have any spray either… so we had Ants. We clearly saw the hotel was severely understaffed and we didn’t want to be an issue so we just kept the patio door shut and hoped no more ants were getting in. Overall the property is well kept but just under used and under staffed to maintain everything. The details are not even close to being met. But like I said the staff were incredibly nice. However! The Hampton Inn in Juno is a great little hotel! Small enough to maintain for a small staff and a nice property by the beach.
There were ants all over the room
I did not like the roaches and spider webs in my room
The hotel is seconds from I-95, but very dated. The rooms need to be remodeled, our bathroom toilet was leaking and the tub looked very old.
They were welcoming and due to flying I had a migraine and they have me water and free medicine to help
convenience to necessities, stores, restaurants, pharmacies, etc..
Housekeeping needs to do a much better job. Items were dirty or not restocked properly.
The housekeeping was superb. I tipped the housekeeper and she was so appreciative!
I was very disappointed that there was no heat for 2 days. The maintenance crew was very responsive though.
Loved everything about my stay at the Double Tree Hilton in West Palm!
The restaurant hostess was rude. I asked about getting a black coffe to go and I was sent to the restauarnt. All the coffee contianers were empty except for one that was set up near the coffee that looked like a creamer or milk container. When i advised the hostess that all of the coffee containers were empty, she barked at me an told me the small one in front had coffee. After being barked at like that, there was no way I was going to tell her that that coffee was cold. The check lady was unaccommodating and the rooms you call non-smoking are masked with perfume and to a m=non-smoker it is evident they are smoking rooms that are masked with a very strong smelling over-powering deodorizer. I travel a lot and thought I would try out Doubletree for the first time...it will definitley be my last. Hotel neds updating and in spite of requesting a room close to the elevators for safety reasons, they booked me in another buidling far away from the elevator...at last now i know not to book this hotel again
The location was convenient to many restaurant and medical facilities. All the staff was exceptionally pleasant and accommodating, during my week long stay. Definitely would return!
Everything was clean and quiet. Right off the parkway. I would stay there again.
This hotel was very clean and everyone was very nice.
Doubletree By Hilton - Palm Beach Gardens places you within 2 miles (3 km) of Bashers Indoor RC Raceway and Downtown at the Gardens. This 279-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free self parking.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop.
Doubletree By Hilton - Palm Beach Gardens's 279 rooms provide balconies, refrigerators, and coffee makers. 40-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and laptop-compatible safes are also available.
At Doubletree By Hilton - Palm Beach Gardens, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Great place to stay. I enjoyed my 2 nights and would stay again
Pre-covid this was probably a great place to stay. We only stayed for one night. The staff were as friendly as could be. But there was no one on the property. I saw maybe 6 people in a whole day. The room smelled like it hadn’t been used in awhile. You know that stale air smell? But as I put the bags down I saw an ant on the bed. I killed it and went about settling in. My daughter went to the patio and said there was a bunch of ants. And yea.. there was a line of 100 ants going right past the patio door. I went out into the hall way and asked the house keeper if she had any spra but she didn’t. Good news there is a CVS right next store. Bad news is they don’t have any spray either… so we had Ants. We clearly saw the hotel was severely understaffed and we didn’t want to be an issue so we just kept the patio door shut and hoped no more ants were getting in. Overall the property is well kept but just under used and under staffed to maintain everything. The details are not even close to being met. But like I said the staff were incredibly nice. However! The Hampton Inn in Juno is a great little hotel! Small enough to maintain for a small staff and a nice property by the beach.
Dear Michael, Thank you for taking your time out to review your experience here. Your kind words for our staff are very much appreciated. I do apologize that your stay was interrupted by pests. Our entire property is treated professionally by a 3rd party pest control company and we will ensure that we review the area in and around the guest room in which you stayed and have it retreated as needed. We are grateful for your business here and will be looking forward to having the opportunity to serve you well here in the future. Sincerely, Roger Brown
There were ants all over the room
Dear Chantel, Dear Almaeva, Thank you for taking your time out to review your recent stay with us. I do apologize if your stay was anything other than exceptional. Our hotel does employ a professional 3rd party pest control company and we will ensure to have them re-treat the areas in and around your guest room. We hope to have you back as our guest again in the near future. Sincerely, Roger Brown
I did not like the roaches and spider webs in my room
I do apologize that your stay was anything other than exceptional. We do employ a 3rd Party Pest Control company that treats our entire property inside and out. We will share your commentary with them as well as our housekeeping team to ensure this issue is properly addressed. Thank you again for your time and feedback. Sincerely, Roger Brown
The hotel is seconds from I-95, but very dated. The rooms need to be remodeled, our bathroom toilet was leaking and the tub looked very old.
Dear Vanessa, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Sincerely, Roger Brown
They were welcoming and due to flying I had a migraine and they have me water and free medicine to help
Thank you so much for taking your time out to provide our team with an excellent 5 out of 5 rating. We are grateful to have had you as our guest and will look forward to serving you well here again in the near future. Sincerely, Roger Brown
Dear Guest, I am sorry to see that we were not able to meet your expectations. If there is anything we can do to make your next stay more enjoyable, please contact our management department to coordinate your next visit and ensure an excellent stay.
convenience to necessities, stores, restaurants, pharmacies, etc..
Dear Arthur, Thank you for choosing to stay with us and for taking time out to provide us your feedback here. We are grateful to have had you as our guest and we will be looking forward to serving you well here again in the near future. Sincerely, Roger Brown
Thank you for taking time out to provide our team with an excellent 5 out of 5 rating in regard to your recent stay with us. Your kind feedback is very much appreciated. We will be looking forward to serving you well here again in the near future. Sincerely, Roger Brown
Housekeeping needs to do a much better job. Items were dirty or not restocked properly.
Thank you for choosing to stay with us and for taking your time our to review your recent experience here. We are grateful for your business and we will work hard to improve upon the areas you mentioned. We hope that you will consider staying with us again in the future so that we have the opportunity to provide an improved experience. Sincerely, Roger Brown
Shana, Thank you for taking your time out to review your experience with us and for providing our team an excellent 5 out of 5 rating. Your kind feedback is very much appreciated and we will look forward to serving you well here in the future. Sincerely, Roger Brown