Family Resorts in Nuevo Nayarit, Nuevo Nayarit

"Title: Returned for Our Anniversary — Left Extremely Disappointed We stayed at Riu Palace Pacifico twice — first for my husband’s birthday in November, then again for our wedding anniversary after booking 6 months in advance. Both experiences were disappointing. For my husband’s birthday, despite informing the hotel ahead of time, we were given a room overlooking a construction site and the only “gesture” was a tiny slice of cake in the room. We decided to give the resort another chance because we liked the beach and pool. This time, I again noted that we were celebrating our anniversary and requested a higher-floor room. Instead, we were placed on the 4th floor facing inward toward the lobby with almost no WiFi signal in the room. We literally could not connect to the internet from our room, which is unacceptable in 2026. The service throughout the trip felt bare minimum at best. Multiple mornings at breakfast nobody even came to ask if we wanted coffee or tea. At lunch, I asked for a glass and was handed a paper cup. Poolside drink service was inconsistent, and most of the time we ended up getting drinks ourselves. What disappointed us most was the complete lack of acknowledgment for our anniversary — no note, no dessert, no gesture, absolutely nothing. Even at checkout nobody asked how our stay was. The beach is beautiful, but the service and hospitality were incredibly disappointing. After giving this resort a second chance, we will not be returning. "

"Very nice location, rooms very nice, staff extremely friendly. Not impressed with the steak house. There should be more pools and close the pools later than 7pm. "

"it took 45min to sign in with only 4 groups in front of us. they let two groups skip us also. we did not get our bracelts when we signed in. it cost $6 for gym which was not mentioned anywhere and its a 90min limit. the first front desk lady was very rude. the food was not good anywhere on location. we know so because several othe rpeople complained and the google reviews say everything is rated in the mid to low 3 star while the restaurants outside are 4 stars."