W New York - Downtown4.5 out of 5.0
Recent guest reviews
Absolutely LOVED this hotel! Right across the Freedom Tower, the new Calatrava monument and Eataly! Walking distance to train station (2 mins) and so many shops and restaurants. Be sure to have dinner at Schilling (1 min walk from hotel)! Rooms are super comfortable and the views are just incredible. Other reviewers complained about lack of light for makeup but the bathrooms have a lighted magnifying mirror. Coffee and tea maker in room upon request free of charge. Hotel offers free coffee and tea every morning until 10am. The gym is the best I've ever been in hotelwise. Happy hour at the bar from 5-8 with reasonable prices.
from the outside to the inside, the hotel was perfect. Very clean, friendly staff, the inside detailing was magnificent! I would stay here if I ever visit New York again.
Staff was accommodating and welcoming. Very nice lounge/bar area. The view of the World Trade Center was nice. If you're looking to stay closer to the action maybe this hotel isn't it. But definitely nice. About a 20 cab ride to time square.
I am not typically a W fan but this one changed my mind. I loved the location, especially since it was near Tribeca.
All of the people at the hotel were awesome and friendly. The were very helpful about restaurant suggestions, and guided you to the best places to eat, play and relax. The food at the hotel was good and fresh.
Amazing location, wonderful view. Perfect for a long weekend.
Had a really nice weekend. It was a bit noisy as we were on a lower floor and you can hear the DJ until pretty late in the lobby. We were there to party so it didn't matter.
Anytime I'm looking to have a hip & modern trip experience, I know that I can count on the W Hotel to provide that. The NYC - Downtown was no exception. It is an amazing experience from the moment you walk in the door. All of the touches the W Hotel provides are just ridiculous, in a good way. I had a great time and I can't wait to go back.
Two nights in New York city, perfect view of the 9 11 Memorial. The hotel is modern, classy, clean and a perfect location until a new building is built which will block the view of the Memorial ... but I would guess that will be another 3 to 5 years.
The hotel is nice but very small. Also not much to do at night.
Took a trip New York City early in February of 2013. Got a room in the W Hotel. Somewhat small however it did have a DVD player and was very tech-savy.
They upgraded the room for the honemoon,but we thought they would also leave a better 9basket of fruit) gift. The wifi was really expensive to use in the room
My fiance and I really enjoyed our stay at this hotel. Every staff member we encountered was very friendly from the moment we checked in till check out. The front desk person even gave us complimentary drink passes for the hotel bar when we told him what a horrendous experience we had traveling. We will definitely stay at a W hotel again next time we are in NY.
Amenities were very expensive. WiFi in rooms $16 . Food $
I'm really not sure who to complain to, the travel site or the hotle, but what I paid for I did not get...two double beds!!! There were two couples...one was luck and got to sleep in the King bed while my partner and I had to sleep separate on cots...yes...I said cots. At $500 per nite, which I paid as these were my guets from Spain, I allowed them to sleep in the King bed and we slept on separate cots!! The location, the cleanliness and for the most part the staff at the met my expectations as having been a prior guest at the Times Square location. This experience has left a "pain in my back"! This is my first letter of complaint. Both the travel company and the hotel will be receiving formal complaints in the mail.
I loved everything about my room. There were snacks in the mini fridge, it came in handy being that there wasn't many stores in the area. The staff was helpful. I had a fun wonderful stay.
Our experience with the hotel itself was uniformly positive. But the downtown location has two major issues, accessibility by car/taxi and the chaotic traffic pattern in the area. The best way in and out of the area of the hotel, which is right across the 911 memorial, is by subway.
The room was clean except for the bathroom floor,which was just a bit dirty. Bed was very comfortable and room was a decent size. We got upgraded since we checked in early. Overall the hotel was great. The view from the room was spectacular.
if you wanna visit downtown New York, W is one of the best choices. Modern concept, state of the art design and good "whatever/whenever" concierge services
stay was great, friendly staff, great view of the freedom tower and rebuilding project