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Recent guest reviews

location, view, free coffee and price was reasonable

They were supposed to call when our room was ready - they didnt. They didnt clean our room so I asked the front desk in person to get that done - they didnt. Would never stay here again.

The restaurant and several amenities were under renovations. The room was small and slightly cramped. The bathroom was very nice. Everything was clean and had a nice view.

Everyone was very friendly and helpful. We arrived before our check in time and they had our room ready for us anyway. The room was beautiful and had a great view. There was complimentary water and many other things to choose from, even though we didn't take advantage of them. We also had a great location away from too much hustle and bustle, but still close to a metro.

The decor in the lobby areas and the elevators the Lobby and the elevator has more decorative decor then the rooms

We were not sure where to stay but location was awesome. The hotel staff were very helpful and hotel was extremely clean and comfortable. Would definitely stay here again.

Location is Best close for everything. Facility is clean and staff were great and accommodating.

Pros: Amazing lobby/ Restaurant downstairs. Instant check-in. Beautiful Designed space . Just like in the photos. Bed Was comfy, View was amazing. Very romantic evening. Room for Improvement: Not a big deal but should be noted. Towel holder fixture was loose, found an empty food packaging and a broken glass above the dresser area. ( Thought it should be noted.) Overall: A wonderful night. I will be returning soon - Amazing experience , comfy night n a lot of restaurants , shops and entertainment in walking distance. My woman was very happy with our weekend ^__^

I love this hotel, it is clean and quite. Have a free wifi.

Walls were too thin, you could here guests from adjacent rooms use the bathroom and loud guests at 5:30 in the morning. Shower door was leaking. Staff were great, however.

Awesome. Free coffee and free water. Ask for wtc view.

The sheets on the bed were absolutely disgusting, stains and spots all over them. There was dust piles in the corner of the room. In addition something was broken in the bathroom and never fixed.

Overall very good experience at the W. Elevators were nice and fast. Fancy lobby with nice bar. Front desk staff went beyond to help in a few different ways. Brought up bandaids within 5-10 minutes! Cool free automated photo booth in lobby which I used extensively. Good views with the corner queen room. Room showed a little wear from frequent use but was overall quite nice.

Our original room had clearly been smoked in previously, and housekeeping tried to cover it up with heavy perfume or some other scent that was flat out nauseating. When I called the front desk, they insisted it was their "signature scent" and was in all the rooms, and that there was nothing they could do. This seemed very odd and felt like I was being lied to, but we had a dinner reservation so we headed out. Upon getting back to the room somewhat late, I decided I couldn't take the smell - it was giving me a headache. I looked up and realized there was a shower cap over the smoke detector, so the room had CLEARLY been smoked in. When I called back, they finally moved us to another room and it smelled fine - clean, a VERY LIGHT scent, that's it. I'm frustrated that they didn't take me at my word and made me feel crazy, and put a room back into rotation that was clearly not fit for guests. Not happy.

Great location in downtown. Room was very clean and updated.

Absolutely LOVED this hotel! Right across the Freedom Tower, the new Calatrava monument and Eataly! Walking distance to train station (2 mins) and so many shops and restaurants. Be sure to have dinner at Schilling (1 min walk from hotel)! Rooms are super comfortable and the views are just incredible. Other reviewers complained about lack of light for makeup but the bathrooms have a lighted magnifying mirror. Coffee and tea maker in room upon request free of charge. Hotel offers free coffee and tea every morning until 10am. The gym is the best I've ever been in hotelwise. Happy hour at the bar from 5-8 with reasonable prices.

from the outside to the inside, the hotel was perfect. Very clean, friendly staff, the inside detailing was magnificent! I would stay here if I ever visit New York again.

Staff was accommodating and welcoming. Very nice lounge/bar area. The view of the World Trade Center was nice. If you're looking to stay closer to the action maybe this hotel isn't it. But definitely nice. About a 20 cab ride to time square.

Albany Street New York NY

Hotel highlights

  • Walking distance to Wall Street and One World Trade Center
  • Onsite dining
  • 24-hour fitness center
  • WiFi and wired Internet in rooms (fees apply)

Located in Manhattan, W New York - Downtown is within a 5-minute walk of Wall Street and within 15 minutes of other popular attractions like One World Trade Center. This 217-room, 4.5-star hotel has conveniences like a restaurant, a bar/lounge, and a 24-hour fitness center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service.


Rooms

All of W New York - Downtown's 217 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and free newspapers. Guests can expect WiFi, wired Internet, and 49-inch flat-screen TVs with cable channels and DVD players. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Safes, phones, and ironing boards are also standard.


Property features

W New York - Downtown offers a 24-hour fitness center, conference space, and a business center. Valet parking is available for USD 70 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include coffee/tea in a common area, express check-in, and express check-out.

Room options

Guest reviews for W New York - Downtown

Everyone (13) Couples (9) Business (1) Family (4) Other (1) Friends (1)
4
Everyone

location, view, free coffee and price was reasonable

By on Feb 18, 2020

1
Everyone

They were supposed to call when our room was ready - they didnt. They didnt clean our room so I asked the front desk in person to get that done - they didnt. Would never stay here again.

By on Feb 17, 2020

4
Partner Couples

The restaurant and several amenities were under renovations. The room was small and slightly cramped. The bathroom was very nice. Everything was clean and had a nice view.

By on Nov 3, 2019

5
Friends

Everyone was very friendly and helpful. We arrived before our check in time and they had our room ready for us anyway. The room was beautiful and had a great view. There was complimentary water and many other things to choose from, even though we didn't take advantage of them. We also had a great location away from too much hustle and bustle, but still close to a metro.

By , from St. Louis on Oct 8, 2019

4
Partner Couples

The decor in the lobby areas and the elevators the Lobby and the elevator has more decorative decor then the rooms

By on Sep 30, 2019

5
Family with small children

We were not sure where to stay but location was awesome. The hotel staff were very helpful and hotel was extremely clean and comfortable. Would definitely stay here again.

By on Aug 5, 2019

5
Everyone

By on Aug 3, 2019

Review comment responded on Aug 4, 2019

Hello Guest, thank you for rating your stay at W New York - Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Thank you, Helen Amponsah, Director of Welcome Office

5
Family Family

Location is Best close for everything. Facility is clean and staff were great and accommodating.

By on Jul 17, 2019

4
Everyone

Pros: Amazing lobby/ Restaurant downstairs. Instant check-in. Beautiful Designed space . Just like in the photos. Bed Was comfy, View was amazing. Very romantic evening. Room for Improvement: Not a big deal but should be noted. Towel holder fixture was loose, found an empty food packaging and a broken glass above the dresser area. ( Thought it should be noted.) Overall: A wonderful night. I will be returning soon - Amazing experience , comfy night n a lot of restaurants , shops and entertainment in walking distance. My woman was very happy with our weekend ^__^

By on May 26, 2019

5
Friends

I love this hotel, it is clean and quite. Have a free wifi.

By on Apr 29, 2019

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