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Virgin Hotels New York City

5.0 star property

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Photo gallery for Virgin Hotels New York City

55-inch Smart TV with digital channels, TV, Netflix
Creator video - submitted by Виктор's Travel Shop
Minibar, in-room safe, desk, laptop workspace
Terrace/patio
55-inch Smart TV with digital channels, TV, Netflix

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1227 Broadway, New York, NY, 10001
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪53 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

9.4 out of 10
Exceptional
(19 reviews)
  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

9.0 out of 10
Wonderful
(30 reviews)
  • 335 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 555 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

City view

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • City view
  • 480 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Shower, rainfall showerhead, designer toiletries, hair dryer

Grand Suite, 1 King Bed (Grand Chamber King Suite)

7.8 out of 10
Good
(6 reviews)
  • City view
  • 477 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, City View (Sky Chamber City View)

Minibar, in-room safe, desk, laptop workspace

Room, City View (Sky Chamber City View)

8.8 out of 10
Excellent
(45 reviews)
  • City view
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds (Richard's Flat King Suite)

  • City view
  • 2799 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

8.0 out of 10
Very good
(2 reviews)
  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

City view

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 580 sq ft
  • Sleeps 2
  • 1 King Bed

Penthouse, Multiple Beds (Penthouse King Suite)

  • City view
  • 1678 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Chamber King ADA)

9.4 out of 10
Exceptional
(9 reviews)
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Chamber King)

9.0 out of 10
Wonderful
(199 reviews)
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • City view
  • 630 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Sky Chamber King Empire View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Sky Chamber King Empire View)

9.2 out of 10
Wonderful
(75 reviews)
  • City view
  • 283 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 335 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

8.0 out of 10
Very good
(1 review)
  • City view
  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

New York

Located in Manhattan, Virgin Hotels New York City is within a 10-minute walk of popular sights such as Empire State Building and Madison Square Garden. This 5-star hotel welcomes guests with 463 rooms and conveniences like a full-service spa, a 24-hour gym, and free in-room WiFi.

What's nearby

  • 5th Avenue - 3 min walk - 0.2 miles
  • Empire State Building - 5 min walk - 0.3 miles
  • Madison Square Garden - 8 min walk - 0.5 miles
  • Times Square - 14 min walk - 0.8 miles
  • Grand Central Terminal - 16 min walk - 0.9 miles

Getting around

  • 28 St. Station (Broadway) - 2 min walk
  • New York W 32nd St. Station - 3 min walk
  • LaGuardia Airport (LGA) - 33 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Gregorys Coffee - ‬2 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪Electric Shuffle NYC - ‬1 min walk

About this property

Virgin Hotels New York City

Guests staying at Virgin Hotels New York City enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 75 per day. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a business center, a seasonal outdoor pool, and a banquet hall.
55-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Sitting areas, minibars, and espresso makers are also available.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Elcielo
  • Everdene
  • The Riff Raff Club

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 109 per accommodation, per stay
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.

These are all of the charges provided to us by the property.

This property's listed general deposit for incidentals is refundable via credit card after check-out.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Frequently asked questions

Is free cancellation available at Virgin Hotels New York City?

Virgin Hotels New York City provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Virgin Hotels New York City?

As of Apr 15, 2026, prices found for a 1-night stay for 2 adults at Virgin Hotels New York City on Apr 26, 2026 start from $284, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Virgin Hotels New York City?

This hotel is situated in Manhattan, just steps from 5th Avenue, and within a 10-minute walk of Madison Square Garden and Macy's. You'll also find Bryant Park and Broadway less than a mile away.

Is parking available on site at Virgin Hotels New York City?

Yes, secured valet parking is offered for USD 75 per day. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Virgin Hotels New York City?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, couples treatments, and aromatherapy.

Are there luxury amenities available at Virgin Hotels New York City?

Yes, guests can indulge in luxuries such as a seasonal outdoor pool, 2 restaurants, and deep-tissue massages at this hotel.

Does Virgin Hotels New York City include a casino?

No, Virgin Hotels New York City doesn't have a casino.

Is there an indoor pool at Virgin Hotels New York City?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Virgin Hotels New York City a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 2 restaurants, couples/private dining, and a full-service spa.

Does Virgin Hotels New York City have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Virgin Hotels New York City have a restaurant that serves breakfast?

Yes, Virgin Hotels New York City has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Virgin Hotels New York City allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Virgin Hotels New York City for a fee of USD 109 per accommodation, per stay. The property also provides food and water bowls.

Does Virgin Hotels New York City have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Virgin Hotels New York City?

The closest major airport to Virgin Hotels New York City is LaGuardia Airport (LGA), which is 10 mi away (33 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.2 mi away (19-minute drive).

Are there rooms with balconies that I can book at Virgin Hotels New York City?

Yes, some guestrooms at Virgin Hotels New York City offer a balcony and may feature city views.

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2253 out of 3373 reviews
Rating 8 - Good. 534 out of 3373 reviews
Rating 6 - Okay. 285 out of 3373 reviews
Rating 4 - Poor. 160 out of 3373 reviews
Rating 2 - Terrible. 141 out of 3373 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessica

Stayed 5 nights in Jan 2026

4/10 Poor

Nikhil

Traveled with family
Disliked: Cleanliness, staff & service
Had a very bad experience with dining and room cleanliness even after reporting it 1-2 times during our 3-night stay. The management really doesn't care about your experience.
Stayed 3 nights in Oct 2025

10/10 Excellent

Cristofer

Stayed 1 night in Oct 2025

10/10 Excellent

Kristal

Stayed 2 nights in Jan 2026

2/10 Terrible

Almas

It past more than 2 weeks, we still did not received our deposit paid amount. They said that we will get in 3 business days, dont trust!
Stayed 1 night in Dec 2025

10/10 Excellent

Roderick

Stayed 1 night in Dec 2025

10/10 Excellent

Sara

Stayed 1 night in Jan 2026

10/10 Excellent

Ted

Stayed 1 night in Jan 2026

10/10 Excellent

Jeremiah

Stayed 4 nights in Dec 2025

8/10 Good

James

Stayed 5 nights in Jan 2026

2/10 Terrible

Adees

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
n
Stayed 6 nights in Jan 2026

10/10 Excellent

Renee

Stayed 1 night in Jan 2026

10/10 Excellent

aram, andover

Stayed 1 night in Sep 2025

8/10 Good

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay the spa was a treat perfect location
Stayed 5 nights in Dec 2025

8/10 Good

Gyasi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious everyday! Room service was a little slow and sometime forget items. Our bedroom light also would not turn off our last night. But other than that we thoroughly enjoyed our stay.
Amazing view
Stayed 3 nights in Dec 2025

6/10 Okay

Feny, scottsdale

Traveled with family
Watch out your belongings in your room. We had few of our stuffs missing from our room during our stay. We stayed during NYE and bought tickets for the NYE event. We spent almost $300/person and was disappointed. They have only 3 bartenders serving drinks to hundreds people. Food was terrible too. Totally lost money for that.
Stayed 5 nights in Dec 2025

2/10 Terrible

amysue

Stayed 4 nights in Jan 2026

10/10 Excellent

Jeremiah

Stayed 2 nights in Jan 2026

6/10 Okay

Linsey

Traveled with family
Liked: Staff & service
The hotel in general was very cold and when it’s -4 outside you need something welcoming when you enter the lobby/reception area. The staff had coats on and the area isn’t very welcoming. The corridors were cold too. The lifts/elevators were in a badly designed place, around a narrow corner which caused congestion at times. The room itself was comfortable and the well stocked mini bar (not free) was good. Could have done with another blanket on the bed as the room soon fell cool once the heating was turned off or down. We used a dressing gown. The shower room and dressing area were very spacious but again cool. The showerheads had mould on them and hadn’t been given a thorough clean. The location was good for exploring either on foot or by taxi/uber and the staff were helpful and polite. Might stay here again but not it in winter.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and roof top bar
Stayed 2 nights in Dec 2025

4/10 Poor

J Nai

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Awful service. No one ever answered the phone at the front desk. Ordered room service and never received it. Had no way to contact someone about not receiving it because no one answered the phones. I will not be back.
Stayed 1 night in Dec 2025

10/10 Excellent

burak

Stayed 3 nights in Jan 2026

10/10 Excellent

haroon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. Good size room with views
Stayed 6 nights in Dec 2025

10/10 Excellent

Marlon

Liked: Cleanliness, amenities, property conditions & facilities
Great service, fantastic room and wonderful hotel. Would definitely visit again
Stayed 1 night in Jan 2026