We had some issues with our room, but they managed it perfectly. Thx
This is a “unique” hotel. It has a plastic vibe that is cheap looking. However it is over priced for what you get. The black toilet seat was gross and crappy. The red fixtures were yucky and I just didn’t feel It was clean or inviting. The lobby had a weird night club lighting and the credit card machine didn’t work so the clerk had to type in my numbers which was like “wow”. They charge a huge “destination fee” too on top on what you pay here on Expedia. Like wow we are paying to stay in a destination like this? I won’t be staying here again.
Nice rooms thin walls limited tea/coffee facilities in room reasonable cost
All good!
Great room with decent space and amazing view (sky chamber). Friendly staff. Nice gym. Just needs towel racks in the room; oddly there are none.
The staff were fantastic - the service was perfect. The hotel was extremely clean and the ambiance was the true brand of Virgin.
Their employees were really great and very helpful. The location was wonderful and the view from our room was as beautiful. Oh and the burger from the restaurant was great .
My experience was terrific! I'll be back!
I would avoid
The hotel started off on a bad foot with the valet being super unorganized. We were waiting for 20 minutes because there were no parking spaces in the valet area and didn’t want to get ticketed and the manager just told us to wait with our car. Once we finally got valet taken care of the hotel was great. Rooms were clean and spacious, the views were great, and customer service was great! I wish valet was more organized and on top of it but they will hopefully improve with time. We were also checking out on Veterans Day so we had to walk to get our car which made the $75 valet charge not feel worth it. I’d definitely stay here again - especially if I wasn’t driving in.
Stunning view, great layout of the room
The hotel is modern and clean with small but well-appointed rooms. Staff is professional and courteous.
Cool and funky hotel.
Great hotel
I wasn’t happy with the view from the 10th floor so they upgraded our room with no problem or questions asked. It was def worth the extra money. View was great from the 35th floor, and I recommend getting a room on the highest floor they have available! Pool was super nice as well, and can’t say enough about the friendly staff! Cheers…..
Located in Manhattan, Virgin Hotels New York City is within a 10-minute walk of popular sights such as Empire State Building and Madison Square Garden. This 5-star hotel has 463 rooms and welcomes guests with 2 restaurants, a 24-hour gym, and free in-room WiFi.
Enjoy dining at Everdene, one of 2 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
55-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Sitting areas, minibars, and espresso makers are also available.
Virgin Hotels New York City features a 24-hour gym, free WiFi in public areas, and a business center. Valet parking is offered for USD 75 per day. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This luxury hotel also has a seasonal outdoor pool.
We had some issues with our room, but they managed it perfectly. Thx
This is a “unique” hotel. It has a plastic vibe that is cheap looking. However it is over priced for what you get. The black toilet seat was gross and crappy. The red fixtures were yucky and I just didn’t feel It was clean or inviting. The lobby had a weird night club lighting and the credit card machine didn’t work so the clerk had to type in my numbers which was like “wow”. They charge a huge “destination fee” too on top on what you pay here on Expedia. Like wow we are paying to stay in a destination like this? I won’t be staying here again.
Dear Pamela, Thank you for being our guest and sharing your comments. We sincerely apologize for not meeting your expectations regarding the rate you paid. We are also sorry for any inconvenience caused due to the cleanliness and layout of our accommodations. We will share your comments with the appropriate teams to address the problems and prevent future occurrences. We also regret the disappointment you had with the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We are grateful for your patience and hope you will change your mind and give us another opportunity to host you in the future.Sincerely,Denise Luna,General Manager
Nice rooms thin walls limited tea/coffee facilities in room reasonable cost
Dear Ajay, Thank you for taking the time to post your review. While we are glad you liked our in-room amenities and found us at a good value, we are sorry for any inconvenience caused due to the noise issues. Your helpful comments will be shared with our team, and we will use them for future improvements. We are grateful for your patience and hope you will return for the flawless stay you deserve.Sincerely,Denise Luna,General Manager
Dear Luciano, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Denise Luna,General Manager
All good!
Dear Simone, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Virgin Hotels New York. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Denise Luna,General Manager
Dear Ms. Katherine, We are pleased to receive your generous rating for Virgin Hotels New York. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Denise LunaGeneral Manager
Dear Taryn, Thank you for choosing Virgin Hotels New York. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Denise Luna,General Manager
Great room with decent space and amazing view (sky chamber). Friendly staff. Nice gym. Just needs towel racks in the room; oddly there are none.
Hey Ms. Amy, We are so glad you enjoyed your stay with us! We value your feedback and will do our best to make sure you have everything you need on your next visit.
The staff were fantastic - the service was perfect. The hotel was extremely clean and the ambiance was the true brand of Virgin.
We miss you rockstar! Thanks for the awesome review. Come back to visit us again soon, will ya!?
Dear Ms.Cindy, Thank you for choosing Virgin Hotels New York. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay. Happy Holidays and Happy New Year!Sincerely,Denise LunaGeneral Manager
Dear Andreas, Thank you for taking the time to write a review of Virgin Hotels New York. We are sorry for the concerns you had in your room; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again the next time you are in our area.Sincerely,Denise Luna,General Manager