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Recent guest reviews

The room was clean, but didn’t know the hotel was being used as a homeless shelter.

I like the shower, kept clean. The air conditioning/heater worked beautifully

This is a great location in the LES, with a subway stop that services multiple lines a half block away. Clean and comfortable rooms that are quiet even for being on a busy street. Even had a coffee machine in the room. Great value allowing you to spend your money on some fabulous NYC meals (or whatever you want lol)

This is a minor detail but the toilet paper holder should be facing the other way. Every time use take to off it comes off the holder.

I sent the manager an e-mail about this, or at least the person they said was the manager. I also requested a refund. I have not heard back from this property at all. Here is the e-mail: Hello Ms. Pavlova, I would like to bring to your attention my issue with the room I stayed in on Oct 31st 2019. The room's temperature when I walked in was decent. I had no reason to believe there was anything wrong with the Heating/Cooling system. However that night, I was proven wrong! It was a cold night if you recall. I woke during the night to a very cold room. I figured I just needed to turn on the heat and all would be okay within the hour. I went back to sleep and wrapped up. That morning the room was still in the 60s'. I tried again before I showered thinking perhaps I didn't operate it correctly. I tried 76 degrees and made sure it all showed HEAT. The thermostat stayed on 66 degrees even after I finished my shower. It never moved. Totally unacceptable for this time of year in NYC. I did inform the front desk that morning. That is how I got your card. I would have written sooner, but I was traveling through NYC on my way out of the country and have now just returned. I am writing in hopes my stay would be refunded to me for what is a bit more than an inconvenience.

Good Hotel to crash after a day in NYC. Bed was comfortable and the room was clean.

We love the accessibility of the subway stations near the hotel! It was very convenient!

Nice, Clean and close to touristic attractions and good eats

The hotel staff was very helpful and professional. The cleaning lady did disturb me by knocking on my door in the morning while I was trying to go back to sleep so that I did not like. There was also a lot of banging from the room next door that woke me up. I did call the front desk about it but there wasn’t much that they could do. I had a work event that ended very very m late on Saturday night and had another one in the morning on Sunday. The bed was not very comfortable and being disturbed multiple times by the banging next door and the cleaning lady left me extremely tired. Unfortunately, I will not be returning to this hotel. I need my beauty sleep!

Really friendly and helpful staff who greeted me each time I walked in the front door

Everything was wonderful! I wish the heavier light filtering drapes closed over the shear drapes. The heavy fabric drapes were just decorative panels. The shear curtain let in the city lights at night and the bright sunshine in the early morning. Also, I was concerned about privacy through the shear drapes. However, the room was on the 8th floor and the buildings were in a distance so I don’t believe peoe could see in our room at night.

The staff was super friendly and helpful. The location felt safe. There were many restaurants and coffee shops nearby.

Stay here a lot but last time somewhat disappointing. One light in the room was broken as was the tv remote. Called down and both were replaced but then cable was out for the entire weekend and staff only said "sorry for the inconvenience". Will reconsider staying here next time

Delancey St New York NY

Hotel highlights

  • Close to New York University
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Manhattan within a mile (2 km) of New York University, Holiday Inn NYC - Lower East Side, an IHG Hotel is within 2 miles (3 km) of other popular sights such as 5th Avenue. This 132-room, 4-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

All 132 soundproofed rooms feature coffee makers, free newspapers, and free local calls. Guests can expect 32-inch LED TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include laptop-compatible safes, ironing boards, and desks.


Property features

At Holiday Inn NYC - Lower East Side, an IHG Hotel, guests have access to a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Transportation is made easy with limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include coffee/tea in a common area, a microwave in a common area, and a computer station.

Room options

Room, 1 King Bed, Accessible, Non Smoking (HEARING)

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn NYC - Lower East Side, an IHG Hotel

Everyone (21) Couples (5) Family (3)
3
Everyone

The room was clean, but didn’t know the hotel was being used as a homeless shelter.

By on Mar 7, 2021

Review comment responded on Mar 8, 2021

Dear Valued Guest, Thank you for providing us with your valuable feedback, We look forward to your next visit.

5
Family Family

I like the shower, kept clean. The air conditioning/heater worked beautifully

By on Jan 24, 2021

Review comment responded on Feb 18, 2021

Dear Valued Guest, Thank you for staying with us and providing us with your valuable feedback!

4
Partner Couples

By , from Chester on Dec 6, 2020

5
Everyone

By on Jul 30, 2020

Review comment responded on Aug 30, 2020

Dear Valued Guest, Thank you for staying with us and thank you for rating us 5/5. We are glad to know you had an exceptional visit and we look forward to your next. Safe travels!

4
Partner Couples

This is a great location in the LES, with a subway stop that services multiple lines a half block away. Clean and comfortable rooms that are quiet even for being on a busy street. Even had a coffee machine in the room. Great value allowing you to spend your money on some fabulous NYC meals (or whatever you want lol)

By on Jan 22, 2020

Review comment responded on Feb 1, 2020

Dear Valued Guest, Thank you for staying with us and thank you for leaving your review. We are glad to know you had an enjoyable visit and look forward to your next!! Safe travels!

5
Everyone

By on Jan 18, 2020

Review comment responded on Jan 18, 2020

Dear Valued Guest, Thank you for staying with us and thank you for leaving us your 5/5 star review. We are glad to know you had an enjoyable visit and we look forward to your next! Safe travels!

4
Family

This is a minor detail but the toilet paper holder should be facing the other way. Every time use take to off it comes off the holder.

By on Jan 13, 2020

Review comment responded on Jan 14, 2020

Dear Valued Guest, Thank you for staying with us and thank you for leaving us your 4/5 star review. We will be sure to look into the toilet paper hold it and correct it to avoid a guest running into the same issue. Until next time!

2
Everyone

I sent the manager an e-mail about this, or at least the person they said was the manager. I also requested a refund. I have not heard back from this property at all. Here is the e-mail: Hello Ms. Pavlova, I would like to bring to your attention my issue with the room I stayed in on Oct 31st 2019. The room's temperature when I walked in was decent. I had no reason to believe there was anything wrong with the Heating/Cooling system. However that night, I was proven wrong! It was a cold night if you recall. I woke during the night to a very cold room. I figured I just needed to turn on the heat and all would be okay within the hour. I went back to sleep and wrapped up. That morning the room was still in the 60s'. I tried again before I showered thinking perhaps I didn't operate it correctly. I tried 76 degrees and made sure it all showed HEAT. The thermostat stayed on 66 degrees even after I finished my shower. It never moved. Totally unacceptable for this time of year in NYC. I did inform the front desk that morning. That is how I got your card. I would have written sooner, but I was traveling through NYC on my way out of the country and have now just returned. I am writing in hopes my stay would be refunded to me for what is a bit more than an inconvenience.

By on Nov 25, 2019

Review comment responded on Nov 28, 2019

Dear Valued Guest, Thank you for staying with us and thank you for choosing to leave us a review. Here at the Holiday Inn we value all feedback as we use it to constantly improve our service, I would like to apologize if you feel you had a less then ideal stay. Please be sure to check your email, Our general manager has personally reached out to you. Until next time.

5
Everyone

By on Nov 2, 2019

Review comment responded on Nov 3, 2019

Dear Valued Guest, Thank you for rating us 5/5! We are glad you had such an exceptional visit and we look forward to your next stay. Safe travels!

5
Everyone

By on Aug 22, 2019

Review comment responded on Aug 24, 2019

Dear Valued Guest, Thank you for taking your time to rate us 5/5! We are glad you had such a memorable stay. Until Next time!

Holiday Inn NYC - Lower East Side, an IHG Hotel

150 Delancey St, New York, NY 10002
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