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Recent guest reviews

My only comment would be the size of the rooms..ours was very small. Nice bathroom

Overall it was a good stay.. The staff is very helpful.. Larent is a very good staff member.. Will stay there again

Front desk staff were very friendly and helpful. The bed in the room needs to be replaced. You sink in the bed when you sit or lay on it. Not supportive and very uncomfortable. I barley slept.

The Gem is a great place to stay, ln a great location, nice bar downstairs, extremely friendly staff, typical room size for the area. Nice big walk in shower

Amazing staff. Stayed the night of June 8, 2019. Would recommend for a one night stay.

Great location. Quiet. Very clean. Friendly staff.

They could change the furniture in the main lobby area, it looks extremely worn out. Location is excellent and a couple blocks from Chelsea Market and lots of nice restaurants. Very friendly staff, really enjoyed talking to Sabrina during the happy hour. Very small room and a little uncomfortable but this is NYC and we hardly spent any time in the hotel. Loved the roof top, very nice and quiet and great view.

Very good location, liked the happy hour. Very small room, but this is New York City. New remodeled bathroom very pretty.

The GEM Hotel is unassuming but provides a great base if you want to get away from the busier parts of the City and enjoy a neighbourhood like Chelsea. Very walkable with great access to Midtown to the north and Greenwich Village to the south. Also, Chelsea itself with ready access to the Highline and the Whitney Museum among other things. The room itself wasn't big but it was comfortable, clean and reasonably priced for Manhattan.

Great place to stay in the heart of Chelsea. Very convenient to everything in the neighborhood.

The rooms are small but comfortable. The entire staff is friendly and helpful. There is a small bar in the lobby and you can bring your drinks up to the rooftop deck with a spectacular view of the Empire State Building.

I managed to check in late, but was greeted by friendly staff that made my check in experience easy and welcoming. The lobby was very chic and modern with great music and pretty nice bar area with a great happy hour special. When I got to my room, I noticed the chic decor was also found in the rooms despite the building being an older brownstone. The room was clean and acceptable by my standards, but it was on the smaller side of things from my previous hotel experience. However, I was travelling alone so the size of the room didn't bother me at all, but it may feel a little cozy if you stay with a partner. The rooftop patio was the main selling feature of this place and I spent some time up there enjoying the views and getting some fresh air. It was a great place to bring food and drink to enjoy the views, but I wish there was a bar up there for convenience. Unfortunately there was no pool, but there was a fitness center in the basement that is typical of a hotel. I thought the housekeeping staff was okay because it seems like they started cleaning rooms relatively early so it made it hard to sleep in or get ready without getting a knock on the door or hearing them in the hallway. They did fix my broken bathroom light when I reported it. On my last night, I heard people in the hall talking out loud and slamming doors in the middle of the night. Please be considerate of others because these spaces are confined so it seems louder in the rooms. Not hotel's fault though!

This hotel is in a great location. The staff is super friendly and accommodating. Hotel is starting to show some wear and tear. They need to replace hallway carpeting and some cosmetic work in the rooms. Overall I like this place a lot

I needed to ask 2 times to have the bed sheets completely replaced. Room service did not replace shampoo, soap, towel every time an item was missing.

Room was ship shape; it felt like someone's passion project was to turn this apartment building into pleasant but reasonably priced hotel rooms. Our room was adorably wee: imagine a hipster ship's cabin decorated by Ikea. In a good way. We were reminded of hotels where we have stayed in Europe. The decor was only slightly worn. Like, one of the picture frames and a nick on it. This had no impact on our enjoyment, which was considerable. The location was ideal -- Chelsea is a very authentic neighborhood. It has interesting restaurants, co-op grocery stores and bars, and many old standbys as well. Like the best parts of New York, it combines the daring and interesting with the homey and comfortable. -- and it is a convenient and central part of Manhattan. The staff was very friendly, accommodated all requests, an made some excellent recommendations. We didn't even have time to enjoy happy hour in the 80s-retro-chic lobby or check out the rooftop bar. But we will be back.

Clean, nice staff, smallest room I have ever stayed in.

W 22nd Street New York NY

Hotel highlights

  • Walking distance to Chelsea Market and The High Line Park
  • Free WiFi in rooms and public areas
  • Concierge services
  • 24-hour front desk

Located in Midtown, GEM Hotel - Chelsea is within a 10-minute walk of popular sights such as Chelsea Market and The High Line Park. This 81-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, coffee/tea in a common area, and concierge services.


Rooms

All of GEM Hotel - Chelsea's 81 rooms are air-conditioned and have an array of amenities, including safes, phones, and desks. Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries.


Property features

GEM Hotel - Chelsea offers free WiFi in public areas and coffee in a common area. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage.

Room options

Standard Double Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Business Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for GEM Hotel - Chelsea

Everyone (15) Couples (9) Business (5) Family (4) Friends (2) Other (7)
4
Family

My only comment would be the size of the rooms..ours was very small. Nice bathroom

By on Mar 1, 2020

Review comment responded on Mar 2, 2020

Dear Guest, Thank you for your stay with us! I am glad you enjoyed our modern bathroom and I hope the next time you stay with us, we can host you in one of our larger, superior rooms for your better comfort! Have a wonderful day!

5
Everyone

By on Feb 2, 2020

Review comment responded on Feb 2, 2020

Dear Guest, Thank you for staying with us here at the Gem Hotel. Reading that you gave us perfect score based on your stay with us brightens our day. We look forward to welcoming you back the next time you are in town. Best Regards

4
Business Business

Overall it was a good stay.. The staff is very helpful.. Larent is a very good staff member.. Will stay there again

By on Aug 12, 2019

Review comment responded on Aug 14, 2019

Dear Guest We take pride in offering comfortable, convenient accommodations at an affordable rate so we're glad you appreciated our efforts. Thank you for sharing how much you enjoyed your stay. I will pass your kind comment to our front desk staff member, Laurent. It would be an honor to host you again.

2
Partner Couples Friends

Front desk staff were very friendly and helpful. The bed in the room needs to be replaced. You sink in the bed when you sit or lay on it. Not supportive and very uncomfortable. I barley slept.

By on Aug 12, 2019

Review comment responded on Aug 14, 2019

Hello Guest Thank you for staying with us. Our staff was truly honored to host you at the Gem Hotel. We are disappointed to hear that you were not pleased with you your bed during your recent stay. I have forwarded your issue to our Management team who will further look into it. We wish you all the best and hope you will stay with us again in the future.

5
Everyone

The Gem is a great place to stay, ln a great location, nice bar downstairs, extremely friendly staff, typical room size for the area. Nice big walk in shower

By on Jul 8, 2019

Review comment responded on Jul 9, 2019

Hello Guest We thank you for taking time to write a review.Our Front Desk team strives to provide a pleasant stay. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit

5
Everyone

Amazing staff. Stayed the night of June 8, 2019. Would recommend for a one night stay.

By on Jun 9, 2019

Review comment responded on Jun 11, 2019

Dear Guest, Thank you for taking the time to write us a wonderful review. We are happy that you enjoyed your stay with us. Yes, we do have excellent staff, thank you for acknowledging that. We work very hard to please our guests. We look forward to welcome you in near future.

5
Everyone

By on Apr 10, 2019

Review comment responded on May 7, 2019

Dear Guest, Thank you for the nice review. We work very hard to please our guests. We look forward to welcome you again in near future. Thank you!

5
Everyone

By on Mar 30, 2019

Review comment responded on May 7, 2019

Dear Guest, Thank you for taking the time to write us a review. We look forward to welcome you in near future. Thank you!

1
Everyone

By on Mar 26, 2019

Review comment responded on May 7, 2019

Dear Guest, Thank you for the nice review. We work very hard to please our guests. We look forward to welcome you again in near future. Thank you!

4
Family Family

Great location. Quiet. Very clean. Friendly staff.

By , from Pittsford, NY on Feb 11, 2019

Review comment responded on May 10, 2019

Dear Guest, Thank you for choosing The Gem Hotel and for taking the time to write us a review. We hope to welcome you back for a future NYC visit!

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