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GEM Hotel - Chelsea, an Ascend Hotel Collection Member

3.0 out of 5.0

Recent guest reviews

This hotel is in a great location. The staff is super friendly and accommodating. Hotel is starting to show some wear and tear. They need to replace hallway carpeting and some cosmetic work in the rooms. Overall I like this place a lot

I needed to ask 2 times to have the bed sheets completely replaced. Room service did not replace shampoo, soap, towel every time an item was missing.

Room was ship shape; it felt like someone's passion project was to turn this apartment building into pleasant but reasonably priced hotel rooms. Our room was adorably wee: imagine a hipster ship's cabin decorated by Ikea. In a good way. We were reminded of hotels where we have stayed in Europe. The decor was only slightly worn. Like, one of the picture frames and a nick on it. This had no impact on our enjoyment, which was considerable. The location was ideal -- Chelsea is a very authentic neighborhood. It has interesting restaurants, co-op grocery stores and bars, and many old standbys as well. Like the best parts of New York, it combines the daring and interesting with the homey and comfortable. -- and it is a convenient and central part of Manhattan. The staff was very friendly, accommodated all requests, an made some excellent recommendations. We didn't even have time to enjoy happy hour in the 80s-retro-chic lobby or check out the rooftop bar. But we will be back.

Clean, nice staff, smallest room I have ever stayed in.

we had a wonderful stay at the GEM!!! Everything was great. The only concern was the small size of the rooms did not allow for even a chair. You had to be on bed if you wanted to be in the room for even a short period of time. We took full advantage of the lobby seating areas however and really enjoyed our stay.

Like its name, this little hotel is a gem! The staff was friendly and professional. The rooms were small but very clean. I will definitely be back!

Very nice boutique hotel and location. Good design and amenities. Very friendly and professional staff.

Very nice hotel with great staff. Rooms are very small. More than one person would not do well in a standard room

Great location! Rooms are small but quaint clean and comfortable. Awesome awesome location!

First of all, if you're going in knowing and expecting that the rooms are small and cozy, and you don't need all the bells and whistles of a fancy hotel, then I'd say the GEM is a great hotel! The front desk staff was very polite and friendly, and made some helpful suggestions for our stay. The cleaning lady was wonderful, and we tipped her well for not just her service but her friendliness, too. And the bellhop guys were nice and helpful, too. Like I said, it's a small room but we were only there to sleep -- the rest of the time, we were out and about exploring the cuteness of the Chelsea area. And the room rate was very decent -- the savings we made was put toward our meals, cocktails, manis/pedis, cab rides, etc. as we explored and enjoyed the area. For the low rate and friendly staff, I'd definitely come back again!

The hotel was clean and staff was friendly. The location was great, I will definitely stay again.

Very very tiny rooms, hardly any amenities. Decent price, good for a quick trip alone. The location is the best selling point-easy to find, on subway lines, restaurants and shopping are close. The hotel itself is an afterthought.

My room was small, but very clean and comfortable. I felt that I got good value for my money. I wanted to be in Chelsea, so this location was perfect for me. The staff (at registration and housekeeping) was very friendly, polite, personable, and helpful. I love the shampoo and bath gel dispensers in the shower (which was REALLY nice), and the free bottle of water every day was also a nice touch. I recommend this hotel.

I don't typically stay in NYC (live in an outer suburb) but this was just what I needed for a place to lay my head after a long conference and night out on the town. The rooms are small but very efficient. Not necessarily a place for long term stay or for someone with a lot of luggage. But I was quite content. Our room was not located near a street (no view) either so it was quiet, which I like. Pricey - but hey, it's NYC. Overall a great place and I'd stay here again. Oh and a fantastic neighborhood near the subway and High Line.

Nice hotel. However,construction going on in lobby. No gym available as advertised and rcoected. No alternative offered at check-in

The hotel is always clean and comfortable, even though the rooms are small (as expected in Manhattan). The staff was always very helpful in recommending travel routes and restaurants. Since I really like Chelsea, this is an ideal hotel.

The hotel was in the process of renovation, which might have been a problem but wasn't, because everyone working there was so pleasant and responsive. I was new to New York, and the hotel staff were extremely generous with their time and suggestions. The accommodations were clean and comfortable, with lots of places for our new millennium need for plugs! The room was small, too small for even a desk, which would be a problem for many. The insulation was poor- sounds were everywhere. All in all, I'd stay again, but I'd bring something to lean my computer on in the bed and ear plugs!

Perfectly located hotel, right over Foragers grocery and restaurant. Short walk to Chelsea galleries, and Bottinos sandwich shop, right by the A C E. Comfortable, clean, small rooms.

My second stay at the GEM. It's a good, no-frills hotel; rooms are very small and basic but clean and well designed. Temperature in the room can take a while to adjust and control, and hallways are noisy - room doors seem to slam on their own. However, the location is great (right on train and bus lines and across from Murray's Bagels), and the staff is terrific - they were up to fix a non-working shower within minutes of my call to the front desk.

Clean, nice, friendly, convenient location. Paid in advance and got a zero balance due receiipt upon check out. Noticed two days later a $2 charge on my ccard. Called hotel and they said it was for using the safe. I told the rep that I had a zero balance on check out and no one ever said there would be a charge for using the safe. She said it was in the registration card I signed. I told her no one ever reads that thing and that customers should be told or there should be a sign on the safe saying that you'll be charged. I think they just bill people for it figuring no one will ever catch it or call them on it. Charge got reversed. Other than that. Good stay. (FYI - Rooms are Tokyo size.. very, very small. Pack light)

300 W 22nd Street New York NY

Located in Chelsea within a short walk of Madison Square Garden, GEM Hotel - Chelsea, an Ascend Hotel Collection Member is within a mile (2 km) of other popular sights such as Macy's. This 3-star hotel welcomes guests with 81 rooms and conveniences like a 24-hour fitness center, free in-room WiFi, and a rooftop terrace. Located centrally in New York, it's also close to Frames Bowling Lounge and Empire State Building.


Dining

Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


All 81 air-conditioned rooms provide iPod docks, coffee makers, and free local calls. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.

Rooms


Guests staying at GEM Hotel - Chelsea, an Ascend Hotel Collection Member enjoy a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is USD 45.00 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 50-60 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage.

Property features

Room options

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Room, 1 Double Bed, Non Smoking (Larger Room)

Full 1 | Sleeps 2

Guest reviews for GEM Hotel - Chelsea

Everyone (4) Couples (13) Business (11) Family (3) Other (14) Friends (3)
5

great little boutique hotel in chelsea

Everyone

This hotel is in a great location. The staff is super friendly and accommodating. Hotel is starting to show some wear and tear. They need to replace hallway carpeting and some cosmetic work in the rooms. Overall I like this place a lot

By , from Denver on Feb 4, 2017

Review comment responded on Feb 26, 2017

Thank you very much for your feedback. I am glad you enjoyed your stay. Please visit us again when in NYC. Hotel Management

3

hotel good location!

Everyone

I needed to ask 2 times to have the bed sheets completely replaced. Room service did not replace shampoo, soap, towel every time an item was missing.

By on Jan 8, 2017

Review comment responded on Jan 21, 2017

Dear Romain, Thank you for taking the time to complete a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

4

tiny, hip room was perfect for our 4-day stay

Everyone

Room was ship shape; it felt like someone's passion project was to turn this apartment building into pleasant but reasonably priced hotel rooms. Our room was adorably wee: imagine a hipster ship's cabin decorated by Ikea. In a good way. We were reminded of hotels where we have stayed in Europe. The decor was only slightly worn. Like, one of the picture frames and a nick on it. This had no impact on our enjoyment, which was considerable. The location was ideal -- Chelsea is a very authentic neighborhood. It has interesting restaurants, co-op grocery stores and bars, and many old standbys as well. Like the best parts of New York, it combines the daring and interesting with the homey and comfortable. -- and it is a convenient and central part of Manhattan. The staff was very friendly, accommodated all requests, an made some excellent recommendations. We didn't even have time to enjoy happy hour in the 80s-retro-chic lobby or check out the rooftop bar. But we will be back.

By on Oct 17, 2016

3

decent for price

Everyone

Clean, nice staff, smallest room I have ever stayed in.

By on Aug 12, 2016

5

great trip and stay at the gem

Families

we had a wonderful stay at the GEM!!! Everything was great. The only concern was the small size of the rooms did not allow for even a chair. You had to be on bed if you wanted to be in the room for even a short period of time. We took full advantage of the lobby seating areas however and really enjoyed our stay.

By on Dec 22, 2015

4

amazing visit to nyc!

Singles

Like its name, this little hotel is a gem! The staff was friendly and professional. The rooms were small but very clean. I will definitely be back!

By on Sep 23, 2015

5

great boutique hotel

Singles

Very nice boutique hotel and location. Good design and amenities. Very friendly and professional staff.

By on Aug 1, 2015

4

solo trip to see family

Singles

Very nice hotel with great staff. Rooms are very small. More than one person would not do well in a standard room

By on May 24, 2015

4

nyc rendez-vous

Couples

Great location! Rooms are small but quaint clean and comfortable. Awesome awesome location!

By on Apr 18, 2015

4

a good place to stay in such a cute chelsea neighborhood

Singles

First of all, if you're going in knowing and expecting that the rooms are small and cozy, and you don't need all the bells and whistles of a fancy hotel, then I'd say the GEM is a great hotel! The front desk staff was very polite and friendly, and made some helpful suggestions for our stay. The cleaning lady was wonderful, and we tipped her well for not just her service but her friendliness, too. And the bellhop guys were nice and helpful, too. Like I said, it's a small room but we were only there to sleep -- the rest of the time, we were out and about exploring the cuteness of the Chelsea area. And the room rate was very decent -- the savings we made was put toward our meals, cocktails, manis/pedis, cab rides, etc. as we explored and enjoyed the area. For the low rate and friendly staff, I'd definitely come back again!

By on Jan 28, 2015