Busy for sure this time of year, but well-kept property. Whole place was clean, breakfast had good options, front desk staff at night were friendly. Had the king suite, on the top floor of main building, and it was quiet for our stay. Many of the rooms that aren’t in the main building are motel style which is a turnaway for some but they didn’t seem sketchy at all. One of the closest hotels to the beach and marina so that was a plus too. Would consider staying here again!
Would rather have had us all in one building
Loved that they had a charging station for our EV, easy to use and the reason we stayed there! Also very impressed by facility cleanliness
we were given room next to the main builiding,not in the main building, when asked the front desk, she was not able to help saying due to online booking she cant change our room, room was neat but felt as though we lived in a motel and not a hotel
VERY CLEAN,LOTS OF PILLOWS,GOOD BREAKFAST!Very friendly and helpfull front desk personnel
Nice location. Not far from the beach.
The hot tub is the main reason along with the quiet room. I have spinal issues and the hot tub is very good for relief. If they lose the hot tub I will no longer use this Inn. Also, the outer rooms need updating badly. Carpets don't seem very clean.
Good location to downtown and pier
We had the worst customer experience that we have ever had at a hotel! We arrived for check in , in the early hours of the morning as we booked last minute because our tent had flooded in the middle of the night. When we arrived Layla said that she had closed out her night so she was unable to find out booking .I proceeded to show her the reservation and payment information and still she said there was nothing she could do. My family waited 1 1/2-2 hours trying to sort it out between her and orbitz. She helped in no way and we were left to sleep in our car. She made no effort to do any type of customer service even though when i called their corporate office at 4am they said they could see it in the system . I contacted orbitz the next morning again and was able to get a full refund .
Did not like the bagged breakfast option. Could have been upgraded.
Staff at check in made us feel more like a bother than welcomed. No breakfast, just a bag with water and granola and pool isn’t open due to Covid. I understand the Covid situation but if it’s going to close down the open breakfast and pool I feel that should be reflected in the price of the room. Thought we’d save some money eating breakfast here but now we gotta go out to eat plus the room was ridiculously overpriced . Room is really nice though, nice hotel over all. Just not worth 340 a night .
The room was clean. Staff was friendly. The crib that was requested when initially booked was not there. We called the front desk and a crib was brought to our room promptly. Breakfast was good and parking was adequate.
Friendly staff, short drive to beach/downtown. Really nice selection on free breakfast bar. Sausage and gravy biscuits and kids’ yogurt two things we don’t usually see on a free breakfast! Also nice to have both a fridge and microwave in the room. Everything clean. We had a nice stay!
Close to everything indoor pool open till 11 breakfast 6-9:30
Busy for sure this time of year, but well-kept property. Whole place was clean, breakfast had good options, front desk staff at night were friendly. Had the king suite, on the top floor of main building, and it was quiet for our stay. Many of the rooms that aren’t in the main building are motel style which is a turnaway for some but they didn’t seem sketchy at all. One of the closest hotels to the beach and marina so that was a plus too. Would consider staying here again!
Would rather have had us all in one building
Thank you for the 5 despite not being all in the same building. It can be difficult when multiple people from the same group book and select different room types. Thank you for staying and I am pleased you had a good time.
Loved that they had a charging station for our EV, easy to use and the reason we stayed there! Also very impressed by facility cleanliness
Thank you for mentioning our charging station. Many guests do not even realize we have it. I am happy you enjoyed our hotel.
we were given room next to the main builiding,not in the main building, when asked the front desk, she was not able to help saying due to online booking she cant change our room, room was neat but felt as though we lived in a motel and not a hotel
We try very hard to make it be known that we have multiple buildings on property, which offer a variety of pricing options and each has its own perks.
VERY CLEAN,LOTS OF PILLOWS,GOOD BREAKFAST!Very friendly and helpfull front desk personnel
Thank you so much Edward, we are glad you enjoyed your stay with us. I cant wait to show my staff your review. Guests like you are the reason we do what we do. See you again next time.
Nice location. Not far from the beach.
Thank you! Grand Haven is a lovely area. I am pleased you enjoyed your stay here. Come visit again soon!
The hot tub is the main reason along with the quiet room. I have spinal issues and the hot tub is very good for relief. If they lose the hot tub I will no longer use this Inn. Also, the outer rooms need updating badly. Carpets don't seem very clean.
I am not sure which hot tub you are referring too but as far as I know we are not losing any. I am glad you were able to enjoy your time here. Thank you for staying.
Thank you so much for taking the time to talk about our staff and property. I am pleased you enjoyed your stay with us. Grand Haven is a lovely area. Please come stay again soon!