I arrived to check in around 8 pm on the 27th. There were two women working the front desk. One was on the phone working with setting a reservation for someone on the phone. The other woman with reddish hair was sitting at a table across from the front desk on her cell phone. I walked to the front desk and waited. The red haired girl made no attempt to end her private cell phone call while seeing me stand right at the desk. Finally after a couple minutes the other woman on the phone gave the red haired lady a look and nod like “can you help her?
It had a swimming pool.very relaxing.
Just as expected.
Hotel was clean and the staff was friendly. Noting I was on a bike trip the gentleman checking in moved me to first floor.
Clean and tidy, welcoming to customers! We love Holiday Inn.
Was first sent to a room that had not been cleaned. But after that, everything was fine. Comfortable bed and bedding
Nice new hotel. Well insulated; we were near the pool but didn't hear the noise from the pool area. Close to the highway but we didn't hear cars. The buffet breakfast was amazing!
We arrived late after a much longer drive than expected. When we got there I was so pleased that check in was quick and to see the hotel was very clean. This is so impotant to our family otherwise our allergies go crazy. We were very pleased! I wish we would've stayed another night.
Very friendly staff and clean facilities. They were also kid/family friendly and really made us feel cared for.
Liked no smoking or pets in a new facility. Hotel was very clean and breakfast was delicious.
Everything was TOTALLY GREAT... except two things. 1. The pool could have been a bit clearer and warmer 2. A hot tub!!!! They don't have one. But everything is very clean, brand new. I am handicap. They even have a zero entry large shower and everything in the bathroom is barrier free, with good detail in handrails and a vuikt in shower seat. The pool also has a seated lift for handicap entry.
Very nice, BRAND NEW, hotel! Some issues checking in
Holiday Inn Express and Suites Kalamazoo West, an IHG Hotel places you within a 15-minute drive of popular attractions such as Kalamazoo College and Western Michigan University. This 105-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free self-serve breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Holiday Inn Express and Suites Kalamazoo West, an IHG Hotel's 105 rooms provide microwaves, refrigerators, and coffee makers. 50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.
Guests of Holiday Inn Express and Suites Kalamazoo West, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
I arrived to check in around 8 pm on the 27th. There were two women working the front desk. One was on the phone working with setting a reservation for someone on the phone. The other woman with reddish hair was sitting at a table across from the front desk on her cell phone. I walked to the front desk and waited. The red haired girl made no attempt to end her private cell phone call while seeing me stand right at the desk. Finally after a couple minutes the other woman on the phone gave the red haired lady a look and nod like “can you help her?
It had a swimming pool.very relaxing.
Just as expected.
Thank you for your feedback! Please stay with us again soon.
Hotel was clean and the staff was friendly. Noting I was on a bike trip the gentleman checking in moved me to first floor.
Thank you for your feedback. See you again soon!
Thank you for your survey
Clean and tidy, welcoming to customers! We love Holiday Inn.
Was first sent to a room that had not been cleaned. But after that, everything was fine. Comfortable bed and bedding
Nice new hotel. Well insulated; we were near the pool but didn't hear the noise from the pool area. Close to the highway but we didn't hear cars. The buffet breakfast was amazing!
Thank you for your feedback! We apologize that this situation occurred, and we will definitely address this with our front desk staff. We hope the rest of your stay was enjoyable. Have a great day!