Hampton Inn & Suites Kalamazoo - Oshtemo2.5 out of 5.0
Recent guest reviews
Pleasant stay for an overnight visit. Staff was friendly and helpful. The front desk staff offered suggestions for dining. The rooms are needing a bit of an update, but it was clean which is most important.
Staff was unfriendly and unprofessional. They upgrading my room, but raised my rate. The TV didn't work and bugs were in the room upon arrival. The breakfast was good, and the beds were comfortable. Thanks
This is not a place I would stay again. The front desk was often unattended. When it was, the staff was surly and unhelpful. I reported an issue with our toilet twice before anyone responded. The manager said that he thought it was a “prank”. Ridiculous and NO way to handle customers. The facility is run down and the breakfast is subpar for a Hampton inn. Steer clear and stay elsewhere.
We paid a premium for our weekend stay due to Western Michigan's Homecoming weekend. The ceiling in our room leaked in the rain. The fitness center is barebones aerobic equipment. Many items were depleted at breakfast.
the location for a visit to WMU was great! Breakfast was a nice variety! Daughter did use workout room! They raise the cost for nothing for these college weekends and its terrible! Checkin was very alarming as we had to look for an employee and that took over 10 minutes for someone to come to the desk!
As others have noted, Hampton Inns are for the most part consistently, comfortable hotels with good service. While this Hampton could use an update (it is older), there was nothing major that was wrong. Service as always was very good and the breakfast food was the usual make your own waffles, select breakfast meats, cereal, oatmeal, fruit and drinks. Just what I expected. The location - right off I-94 - made it convenient for us as we were due in Grand Rapids the next day.
You expect good service and rooms at Hampton and you get it. i have stayed in them throughout the country and you get very good to excellent rooms, good locations and excellent service. the breakfasts are not just rools and bread, but real food
Here on business and absolutely love this place. Warm and welcoming comfortable suites with a great lobby. Various options for breakfast. Pool and hot tub great for after work relaxation. The staff are courteous and make you feel at home. By far the best place I have stayed in a long time.
This older hotel had uncomfortable beds that groaned when you moved and were basically uncomfortable to sleep in. The bathtub had several rust spots making it only appealing to use as a shower. Breakfast was normal for this hotel chain, never spectacular. The location was good, right off the Interstate. Internet was just OK, a little "spotty" at times. Our room had NO fridge or microwave but management DID provide them when requested.
Mattresses were very lumpy! Did not reported the lumpy mattresses to the hotel's management. The breakfast was good, typical of Hampton Inn. The dining area was very pleasant. The staff members that we interfaced with were very pleasant and helpful.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 375 reviews