Just a good place in general
Easy access to area, well maintained, friendly staff
Just a view of the highway. Nothing special. The hotel itself is very nice though.
The shower wasn’t working and used silverware all over the room Room wasn’t clean very much If it wasn’t for those items we would have had a good room But with COVID-19 it said rooms were extra clean I don’t felt up to cleaning rooms
The room was clean but there is only one set of towels for my reservation with two adults.
I booked a room and when I arrived they told me that they were overbooked. I was forced to find a different place to stay.
The room was outdated, the bed was like a wood block and the bathroom was dirty with a leaky toilet. Very disappointed in our stay.
My deadbolt lock didn’t work. I had to assist maintenance with finding out why. After about 2 hours the lock was fixed. Went to take a shower and the water wouldn’t drain. The bottom of the shower curtain was filthy. If housekeeping was cleaning the rooms properly they would have seen the issue and fixed it. After calling maintenance again to pour drano and requesting a clean shower curtain to be told they didn’t have any clean ones. We had to go out and purchase a shower curtain with our own money. The manager offered to comp out breakfast for the remainder of our stay only to come home and see the charges on my credit card and I’m still waiting on the charges to be reversed
Close to a lot. Very easy to get around. Close to the highway.
The check in was very quick and there was a convent pantry newar the front desk so we could buy snacks and charge them to the room.
We've stayed at this property multiple times. The staff has never been anything but SUPER friendly and helpful! The rooms are comfortable, and clean. It's location is central to many things including activities at WMU, Wings Stadium, downtown restaurants, and bars.
All the staff that we encountered were very friendly and they always said hello.
Twice, in a six night stay, our room was not cleaned. The trash was not removed. When I complained to managers, all I got were really lame excuses. We actually left a day early due to the lack of care of the staff at the front desk. There was not free coffee in the lobby, although advertised. One elevator was out of service and no one bothered to tell us about that. It seemed as though they only cared about all of the meetings and conference rooms, instead of the overnight guests. The only microwaves were at the end of the hall, b the ice machine and there were no refrigerators in the room, unless you paid extra.
It was quiet and clean. Perfect for a quick business trip.
Hotel was very nice for the money. The bed was super comfortable and cleaning crew obviously places some nice smelling fragrance on the sheets or pillows. Very nice indeed. Only complaint was no hot tub in pool area and walls seemed thin because I could easily hear the guests next door.
Great service and room, good food in restaurant. Need better wireless.
An older property that's been reasonably and tastefully updated, though they can't do anything about the fairly small rooms. Unfortunately, the soundproofing isn't good at all -- meaning that you can hear doors closing up and down the hall, and noise carries from room to room through the walls. There are other options in the immediate vicinity.
Staff was accommodating at check-in. Room smelled a little musty, but wasnt unbearable. The air unit was VERY loud so I am grateful I did not need to use it. Room service was excellent and very efficient. Not the most convenient location if you are looking to be closer to downtown, but all in all not a bad stay.
Clean rooms, upgrade to business king from double queens - no charge. Friendly, helpful staff.
Located within a mile (2 km) of Wings Event Center, Four Points by Sheraton Kalamazoo is within 3 miles (5 km) of Milham Park Golf Club. This 3-star hotel has 149 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Full breakfast is offered for a fee each morning from 6 AM to 10 AM.
All 149 rooms provide free local calls, safes, and ironing boards. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Other standard amenities include desks and free toiletries. Housekeeping is available once per stay.
Guests of Four Points by Sheraton Kalamazoo enjoy a fitness center, free WiFi in public areas, and conference space. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a library, and express check-in.
Just a good place in general
Easy access to area, well maintained, friendly staff
Thank you for your amazing score! We are happy that you had an enjoyable stay and wish to welcome you back again soon. Take care!
Thank you for rating us 5 out of 5! We strive to make everyone's stay the best possible and so happy to learn that we made the mark! Have a great day and we look forward to hosting you again soon.
Just a view of the highway. Nothing special. The hotel itself is very nice though.
The shower wasn’t working and used silverware all over the room Room wasn’t clean very much If it wasn’t for those items we would have had a good room But with COVID-19 it said rooms were extra clean I don’t felt up to cleaning rooms
The room was clean but there is only one set of towels for my reservation with two adults.
Thank you for staying with us! We appreciate your feedback and welcome you to stay with us again soon.
I booked a room and when I arrived they told me that they were overbooked. I was forced to find a different place to stay.
Hi John! I understand how frustrating it must have been to arrive and find no room available for your reservation. I apologize for the inconvenience you experienced. We unfortunately had a technical issue with our system that day that allowed some reservations to come through even though we were sold out. The issue is now resolved, and I do hope you'll give us another chance the next time you're in Kalamazoo!
The room was outdated, the bed was like a wood block and the bathroom was dirty with a leaky toilet. Very disappointed in our stay.
My deadbolt lock didn’t work. I had to assist maintenance with finding out why. After about 2 hours the lock was fixed. Went to take a shower and the water wouldn’t drain. The bottom of the shower curtain was filthy. If housekeeping was cleaning the rooms properly they would have seen the issue and fixed it. After calling maintenance again to pour drano and requesting a clean shower curtain to be told they didn’t have any clean ones. We had to go out and purchase a shower curtain with our own money. The manager offered to comp out breakfast for the remainder of our stay only to come home and see the charges on my credit card and I’m still waiting on the charges to be reversed
Close to a lot. Very easy to get around. Close to the highway.
Thank you for sharing your feedback and happy to hear you enjoyed your stay with us! We look forward to welcoming you back to our hotel again in the near future.