Standard Room, 2 Queen Beds, Non Smoking, Microwave
from $103
Best Western Plus Kalamazoo Suites
2.5 out of 5.0
3.6
out of 5
Average Guest Review
See all 57 reviews
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Recent guest reviews
The hotel is nice and new, nicely appointed. I appreciated the computer and printer so that I could check in for my flight and print my boarding pass. Breakfast was suitable. On the first morning of my stay, I had to use a bowl and spoon for my eggs since there were no plates for forks on the counter. Often, there was no one at the reception desk when I had a need or question. The staff that I encountered were friendly and personable. Perhaps they could be more present to meet the needs of the guests. I would definitely stay here again, and recommend Best Western Plus to friends.
Awesome, nice, quiet, staff friendly, nice area, help with feeling confortable during your stay.
When pulling out the sofa couch for my children to sleep on, they found sexually explicit material and candy bar wrappers on the floor under the couch. Housekeeping does not pay attention to detail when cleaning the rooms. Most flat surfaces had a layer of dust on them. When voicing my concerns to a staff member he explained that because I had already pre-paid on Expedia that they could not refund me any of my money.
This hotel an easy base for us to maneuver around Kalamazoo. We were impressed by the breakfast service offered!
Housekeeper did not clean room on second day of stay. Breakfast was unappetizing. Was not told that the pool was closed
Nice hotel, clean, good breakfast, great staff. We were there for a race and it was convenient to the track. Lots of good restaurants near by.
Room needed to be upgraded some. Found a bug in the room when first got in. Bathroom door wouldn't say open. Shower curtain wasn't long enough. Barely stayed in the tub. Room was comfortable and roomy. Common areas were well maintained.
Nicely appointed room with good space, Close to both Ski areas that we worked at.
Breakfast was great. Lots of options. Pool was warm and hot tub worked great. Chorine was strong but guessing they need that with the warm pool.
Overall, great experience! I would definitely recommend the hotel to a friend.
Hotel was very clean & room was wonderful. Staff was very friendly & the buffet breakfast was more than I expected. I will definitely go back.
The room was old and tired. The carpeting was stained. In the hallway it was worn. The bathroom was tiny with few amenities. No real restaurant to speak of...breakfast in the morning, but not nice. The lobby smelled of chlorine from the tiny indoor pool. The holiday Inn next door is much nicer.
Clean, friendly, affordable. The location was perfect for our needs
Overall a good experience. The front desk staff were all very friendly and helpful, and the room was comfortable and clean. My complaints are that the breakfast foods (pancakes, waffles, bagels, pastries) weren't remotely fresh as evidenced by how dried out they were, and the old refrigerator tastes/odors. I tried all of these foods, and found they weren't up to par with most other hotel chain breakfast bars. To put this into perspective, I opted for a McDonald's breakfast on my third morning. My second complaint was there was a foamy film on top of the swimming pool water - made me think twice about jumping in! I usually try to make use of the hotel pools on business travels, but regretfully didn't on this trip.
We head down to South Bend, IN each year to watch the Fighting Prish play and we have discovered that staying in South Bend on game day is prohibitively expensive. The Best Western Plus in Kalamazoo is the perfect antidote. Very clean hotel ideally situated just off the highway. Nice little workout room and a nice pool. Th eprice was right as well. We'll definitely be back.
A good moderately priced hotel and clean. The elevator is a little slow and loud!
Easy location top the hospital. Friendly staff easy check spacious room
Great place to stay! When my wife and I asked for a good place to eat they sent us next door to another hotel since they didn't have a restaurant. Great service.
Lots of space in the room. They are nice about having the dogs. The lawn was in need of mowing, Also the key cards repeatedly needed to be re-keyed,
The room was extremely comfortable and, for the most part, clean. The only exception were some crumbs on the footrest to the recliner. Other than that, I've got no complaints. I'll definitely stay there again.
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Indoor pool
Located 3.1 mi (5 km) from Western Michigan University, Best Western Plus Kalamazoo Suites is within a 10-minute drive of Waldo Stadium. This 64-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Portage Creek Bicentennial Park and Kalamazoo College are also a short drive from this Kalamazoo hotel.
Dining
Free hot/cold buffet breakfast is included with your stay.
Rooms
All 64 air-conditioned accommodations feature kitchenettes and space to spread out with sitting areas. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Coffee makers, free weekday newspapers, and free local calls are other standard amenities.
Property features
At Best Western Plus Kalamazoo Suites, guests enjoy an indoor pool, a fitness center, and a spa tub. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Guest reviews for Best Western Plus Kalamazoo Suites
fantastic five days
Everyone
The hotel is nice and new, nicely appointed. I appreciated the computer and printer so that I could check in for my flight and print my boarding pass. Breakfast was suitable. On the first morning of my stay, I had to use a bowl and spoon for my eggs since there were no plates for forks on the counter. Often, there was no one at the reception desk when I had a need or question. The staff that I encountered were friendly and personable. Perhaps they could be more present to meet the needs of the guests. I would definitely stay here again, and recommend Best Western Plus to friends.
nice hotel in nice guiet area
Everyone
Awesome, nice, quiet, staff friendly, nice area, help with feeling confortable during your stay.
dirty
Everyone
When pulling out the sofa couch for my children to sleep on, they found sexually explicit material and candy bar wrappers on the floor under the couch. Housekeeping does not pay attention to detail when cleaning the rooms. Most flat surfaces had a layer of dust on them. When voicing my concerns to a staff member he explained that because I had already pre-paid on Expedia that they could not refund me any of my money.
hotel with easy location.
Everyone
This hotel an easy base for us to maneuver around Kalamazoo. We were impressed by the breakfast service offered!
Review comment
Debra K. responded on Nov 2, 2016
Thanks you so much for your review of our hotel. I apologize about the pool not being open during your visit, we hope you will come back and stay with us again so you can enjoy both the pool and hot tub. We appreciate your business and look forward to seeing you again.
will not stay here again
Everyone
Housekeeper did not clean room on second day of stay. Breakfast was unappetizing. Was not told that the pool was closed
Review comment
Debra K. responded on Nov 2, 2016
Hi Dorothy, We are so sorry that you stay didn't meet your expectations. We try hard to provide a good experience for our guests and regret that didn't happen for you. I hope you will consider staying with us again and give us another chance to provide you with superior service.
nice hotel, kind and friendly staff
Everyone
Nice hotel, clean, good breakfast, great staff. We were there for a race and it was convenient to the track. Lots of good restaurants near by.
Review comment
General Manager responded on Oct 13, 2016
Thank you for taking the time to share your experience with us. We are thrilled that you enjoyed your stay! We strive to create an environment where all of our guests feel at home. Thank you for your kind words. We hope to see you again soon!
was close to my activities
Everyone
Room needed to be upgraded some. Found a bug in the room when first got in. Bathroom door wouldn't say open. Shower curtain wasn't long enough. Barely stayed in the tub. Room was comfortable and roomy. Common areas were well maintained.
Review comment
MartinE responded on Jun 21, 2016
Thank you so much the review – we strive to achieve 5 out of 5 and will share this with staff to ensure we accomplish this, please call us again for any travel needs, again thank you so much for taking the time to write this.
great breakfast.
Everyone
Nicely appointed room with good space, Close to both Ski areas that we worked at.
Review comment
MartinE responded on Jun 21, 2016
Thank you so much the review – we strive to achieve 5 out of 5 and will share this with staff to ensure we accomplish this, please call us again for any travel needs, again thank you so much for taking the time to write this.
good time and warm pool
Families
Breakfast was great. Lots of options. Pool was warm and hot tub worked great. Chorine was strong but guessing they need that with the warm pool.
great hotel!
Couples
Overall, great experience! I would definitely recommend the hotel to a friend.
Thank you for telling us about the problems you had during your stay. On behalf of all of us here I would like to apologize that your stay wasn't all it could be. I hope you will consider staying with us again if you return to Kalamazoo and give us a chance to make things right.