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Best Western Plus Kalamazoo Suites

2.5 out of 5.0

Recent guest reviews

Overall was a nice hotel. Elevator and pool need some updating but the rest seemed that it was recent renovated.

Very clean and comfortable. Easy access off I-94 and to local venues. Would recommend.

I had a late check-in, and although originally no one was at the desk, someone soon came and quickly made me a key. I was within my room in 5 minutes. The room was clean, comfortable and had accommodations that you might need (TV, fridge, microwave, hangers, blow dryer). I only stayed 1 night, but check out the next morning was super easy. I just left my key in the room and told the person at the front desk. Since I had paid through Orbitz, there was nothing else I had to do. I didn't even have to but down a deposit for the room (that I would get back later). That was really nice. Overall, it was a great experience.

NEGATIVES: We were notified at 3:30 the day of our check-in that the pool was closed for maintenance. It was obvious upon our arrival that the pool had been closed for multiple days. We were told when we arrived that the part was ordered, so it was obvious that the management knew the pool would be closed before the day we checked in. The hot tube was open, but the light above it was missing, so it was dark. The continental breakfast was TERRIBLE. The cooked eggs looked like a cell science experiment, the hard boiled eggs were like rubber, and the biscuits were small hard square blocks. We opted to not even go down for breakfast the second morning we were there. When we got to the room the toilet was constantly filling and emptying. The handle was sticking and we had to take the lid off every time we flushed to fix the handle, so the flapper would close, so the toilet wouldn’t run. However, the toilet ran all night long and was audible even with the door shut. In the am when I told the hotel staff they said they would have someone fix it while we were out and it was fixed when we got home. POSITIVES: The staff was very kind and helpful. The room was comfortable and clean.

Looking forward to staying there again . Would book through Orbitz .The hotel is very clean and staff is very helpful. Rooms are very clean and you feel like you are home.

(cont from improve) wanted a pool for the grandkids. Of greater concern is staff attitude. While they did nothing wrong or negative, they were concerned with over working for their pay. Whether they are under paid or have a wrong idea of how hard they should work, its not a super positive statement

Staff was friendly and knowledgeable. The room was clean and had a fresh scent all around. Well worth the price and peace of mind for the weary traveler. Definitely would recommend staying again.

The hotel is nice and new, nicely appointed. I appreciated the computer and printer so that I could check in for my flight and print my boarding pass. Breakfast was suitable. On the first morning of my stay, I had to use a bowl and spoon for my eggs since there were no plates for forks on the counter. Often, there was no one at the reception desk when I had a need or question. The staff that I encountered were friendly and personable. Perhaps they could be more present to meet the needs of the guests. I would definitely stay here again, and recommend Best Western Plus to friends.

Awesome, nice, quiet, staff friendly, nice area, help with feeling confortable during your stay.

When pulling out the sofa couch for my children to sleep on, they found sexually explicit material and candy bar wrappers on the floor under the couch. Housekeeping does not pay attention to detail when cleaning the rooms. Most flat surfaces had a layer of dust on them. When voicing my concerns to a staff member he explained that because I had already pre-paid on Expedia that they could not refund me any of my money.

This hotel an easy base for us to maneuver around Kalamazoo. We were impressed by the breakfast service offered!

Housekeeper did not clean room on second day of stay. Breakfast was unappetizing. Was not told that the pool was closed

Nice hotel, clean, good breakfast, great staff. We were there for a race and it was convenient to the track. Lots of good restaurants near by.

Room needed to be upgraded some. Found a bug in the room when first got in. Bathroom door wouldn't say open. Shower curtain wasn't long enough. Barely stayed in the tub. Room was comfortable and roomy. Common areas were well maintained.

Nicely appointed room with good space, Close to both Ski areas that we worked at.

Breakfast was great. Lots of options. Pool was warm and hot tub worked great. Chorine was strong but guessing they need that with the warm pool.

Overall, great experience! I would definitely recommend the hotel to a friend.

Hotel was very clean & room was wonderful. Staff was very friendly & the buffet breakfast was more than I expected. I will definitely go back.

The room was old and tired. The carpeting was stained. In the hallway it was worn. The bathroom was tiny with few amenities. No real restaurant to speak of...breakfast in the morning, but not nice. The lobby smelled of chlorine from the tiny indoor pool. The holiday Inn next door is much nicer.

Clean, friendly, affordable. The location was perfect for our needs

2575 S 11th Street Kalamazoo MI

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located 3.1 mi (5 km) from Western Michigan University, Best Western Plus Kalamazoo Suites is within a 10-minute drive of Waldo Stadium. This 64-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Portage Creek Bicentennial Park and Kalamazoo College are also a short drive from this Kalamazoo hotel.


Dining

Start your day off right with a free hot/cold buffet breakfast.


Rooms

All 64 air-conditioned accommodations feature sitting areas. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

At Best Western Plus Kalamazoo Suites, guests enjoy an indoor pool, a fitness center, and a spa tub. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Guest reviews for Best Western Plus Kalamazoo Suites

Everyone (14) Couples (17) Business (11) Students (1) Family (14) Other (4) Friends (3)
3

close to stadium drive food and 131

Everyone

Overall was a nice hotel. Elevator and pool need some updating but the rest seemed that it was recent renovated.

By on Feb 20, 2018

4
Everyone

Very clean and comfortable. Easy access off I-94 and to local venues. Would recommend.

By on Feb 19, 2018

4
Students

I had a late check-in, and although originally no one was at the desk, someone soon came and quickly made me a key. I was within my room in 5 minutes. The room was clean, comfortable and had accommodations that you might need (TV, fridge, microwave, hangers, blow dryer). I only stayed 1 night, but check out the next morning was super easy. I just left my key in the room and told the person at the front desk. Since I had paid through Orbitz, there was nothing else I had to do. I didn't even have to but down a deposit for the room (that I would get back later). That was really nice. Overall, it was a great experience.

By , from Ann Arbor, MI on Jan 20, 2018

2

disappointed

Everyone

NEGATIVES: We were notified at 3:30 the day of our check-in that the pool was closed for maintenance. It was obvious upon our arrival that the pool had been closed for multiple days. We were told when we arrived that the part was ordered, so it was obvious that the management knew the pool would be closed before the day we checked in. The hot tube was open, but the light above it was missing, so it was dark. The continental breakfast was TERRIBLE. The cooked eggs looked like a cell science experiment, the hard boiled eggs were like rubber, and the biscuits were small hard square blocks. We opted to not even go down for breakfast the second morning we were there. When we got to the room the toilet was constantly filling and emptying. The handle was sticking and we had to take the lid off every time we flushed to fix the handle, so the flapper would close, so the toilet wouldn’t run. However, the toilet ran all night long and was audible even with the door shut. In the am when I told the hotel staff they said they would have someone fix it while we were out and it was fixed when we got home. POSITIVES: The staff was very kind and helpful. The room was comfortable and clean.

By on Dec 7, 2017

Review comment responded on Dec 14, 2017

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

5

would stay againll

Everyone

Looking forward to staying there again . Would book through Orbitz .The hotel is very clean and staff is very helpful. Rooms are very clean and you feel like you are home.

By on Oct 9, 2017

4
Everyone

(cont from improve) wanted a pool for the grandkids. Of greater concern is staff attitude. While they did nothing wrong or negative, they were concerned with over working for their pay. Whether they are under paid or have a wrong idea of how hard they should work, its not a super positive statement

By on Sep 25, 2017

5

clean and comfortable

Everyone

Staff was friendly and knowledgeable. The room was clean and had a fresh scent all around. Well worth the price and peace of mind for the weary traveler. Definitely would recommend staying again.

By on Jul 17, 2017

4

fantastic five days

Everyone

The hotel is nice and new, nicely appointed. I appreciated the computer and printer so that I could check in for my flight and print my boarding pass. Breakfast was suitable. On the first morning of my stay, I had to use a bowl and spoon for my eggs since there were no plates for forks on the counter. Often, there was no one at the reception desk when I had a need or question. The staff that I encountered were friendly and personable. Perhaps they could be more present to meet the needs of the guests. I would definitely stay here again, and recommend Best Western Plus to friends.

By on May 23, 2017

4

nice hotel in nice guiet area

Everyone

Awesome, nice, quiet, staff friendly, nice area, help with feeling confortable during your stay.

By , from Kalamazoo, Mi on Jan 16, 2017

3

dirty

Everyone

When pulling out the sofa couch for my children to sleep on, they found sexually explicit material and candy bar wrappers on the floor under the couch. Housekeeping does not pay attention to detail when cleaning the rooms. Most flat surfaces had a layer of dust on them. When voicing my concerns to a staff member he explained that because I had already pre-paid on Expedia that they could not refund me any of my money.

By , from C on Nov 14, 2016

Review comment responded on Nov 30, 2016

Thank you for telling us about the problems you had during your stay. On behalf of all of us here I would like to apologize that your stay wasn't all it could be. I hope you will consider staying with us again if you return to Kalamazoo and give us a chance to make things right.