This hotel was very clean inside and out. The staff is friendly and helpful. They are short staffed like most other businesses but make it work. Great place to stay in a convenient and safe location. We will stay here again for sure.
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Requires cash deposit without any receipt.150.00
The hotel smells like marijuana beginning with stepping foot on the elevator. The room was dirty with stains on furniture. Our 2nd story window was open (there are no screens) and the temperature was set to 61 in winter. This hotel was not family friendly, as adult guests were running up and down hallways, slamming doors, smoking, yelling and carrying on. We attempted to resolve with the front desk, but this went on until we checked out when the sun came up. No manager was available for us to share our concerns. We were told we would be contacted by a manager after the front desk took down our concerns and that did not happen. There is NO WAY I would recommend this hotel, especially for families.
I've stayed at this property a few times as it fits well into a bike route. This time was not good - The key I was provided for the fourth floor room did not work so with the covid situation going on I had to make more trips back to the front desk. The water in the room was lukewarm in the late evening and I had just rode 25 miles so I wanted to clean up...and not much better the following morning. And the worst part was the folks across the hall had people going in and out of their room in the 3 am - 5:13 am period and they kept letting the door slam every 10-15 minutes. (strong door returns on the doors.)
This was standard accommodation. Nothing much to like or dislike. Car is indispensable. Otherwise near things the town has to offer.
We asked for a crib to be in our room. I was told I could carry it myself. I pushed back and got to our room to find a pack n play not a crib. No mattress pad, no sheets, no blankets for our infant and it wasn’t even set up. And then powdered eggs. Don't need to say more. Definitely not worth a stay.
Property is clean, organized, has a nice breakfast - makes a good place to stay when biking in the area.
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The front desk people were AWESOME!!! Jeni and Saad made my stay the best I have had in a very long time. I would be back just because of these two people.
There was nothing to not like about this place. Clean, didn't smell, great location and breakfast.
Beds, pillows and linens were pleasantly better than expected. Advertised “continental breakfast”-it was much better with eggs, meat and potatoes. Very clean!
The pool was nice, however the steps into the pool on the second day were very slippery I know of at least 2 adults who slipped and fell on the stairs. I was one of them. I was holding onto the the railing and the side of the pool because I had just seen a father slip and fall and bang his hand on the side of the pool. I slipped and fell down 2 steps bruising my left calf on the edge of the bottom step. When I brought this to the attention of the front desk staff member, Saad He had the father wipe down the stairs. I asked Saad for an accident report form to fill out and he said "We don't think we have those" and walked away. I was sitting pool side with my leg on ice that another guest was kind enough to get for me. I was very disappointed that you staff was not more concerned about my injury. I had to alter my plans for the rest of my stay do to swelling and bruising of my left calf.
The breakfast was quite good, and my room was clean and large. The elevator is very slow and there is not enough parking.
Located within a leisurely stroll of Crystal Woods, Best Western Plus Kalamazoo Suites is within a few miles (5 km) of Western Michigan University. This 64-room hotel has an indoor pool, free in-room WiFi, and free self parking.
Best Western Plus Kalamazoo Suites's 64 rooms provide microwaves, refrigerators, and coffee makers. 48-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.
Guests of Best Western Plus Kalamazoo Suites have access to an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a spa tub, conference space, and a 24-hour business center.
This hotel was very clean inside and out. The staff is friendly and helpful. They are short staffed like most other businesses but make it work. Great place to stay in a convenient and safe location. We will stay here again for sure.
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,
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Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.
Requires cash deposit without any receipt.150.00
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
The hotel smells like marijuana beginning with stepping foot on the elevator. The room was dirty with stains on furniture. Our 2nd story window was open (there are no screens) and the temperature was set to 61 in winter. This hotel was not family friendly, as adult guests were running up and down hallways, slamming doors, smoking, yelling and carrying on. We attempted to resolve with the front desk, but this went on until we checked out when the sun came up. No manager was available for us to share our concerns. We were told we would be contacted by a manager after the front desk took down our concerns and that did not happen. There is NO WAY I would recommend this hotel, especially for families.
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
I've stayed at this property a few times as it fits well into a bike route. This time was not good - The key I was provided for the fourth floor room did not work so with the covid situation going on I had to make more trips back to the front desk. The water in the room was lukewarm in the late evening and I had just rode 25 miles so I wanted to clean up...and not much better the following morning. And the worst part was the folks across the hall had people going in and out of their room in the 3 am - 5:13 am period and they kept letting the door slam every 10-15 minutes. (strong door returns on the doors.)
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously. Thank you for taking the time to share and please accept our apologies for the issues you experienced and that we failed to resolve the matter promptly. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
It was our privilege to earn your business and we hope to host you again on your next trip.
Thank you so much for the incredible rating. We look forward to your next visit!