The hotel smells like marijuana beginning with stepping foot on the elevator. The room was dirty with stains on furniture. Our 2nd story window was open (there are no screens) and the temperature was set to 61 in winter. This hotel was not family friendly, as adult guests were running up and down hallways, slamming doors, smoking, yelling and carrying on. We attempted to resolve with the front desk, but this went on until we checked out when the sun came up. No manager was available for us to share our concerns. We were told we would be contacted by a manager after the front desk took down our concerns and that did not happen. There is NO WAY I would recommend this hotel, especially for families.
I've stayed at this property a few times as it fits well into a bike route. This time was not good - The key I was provided for the fourth floor room did not work so with the covid situation going on I had to make more trips back to the front desk. The water in the room was lukewarm in the late evening and I had just rode 25 miles so I wanted to clean up...and not much better the following morning. And the worst part was the folks across the hall had people going in and out of their room in the 3 am - 5:13 am period and they kept letting the door slam every 10-15 minutes. (strong door returns on the doors.)
This was standard accommodation. Nothing much to like or dislike. Car is indispensable. Otherwise near things the town has to offer.
We asked for a crib to be in our room. I was told I could carry it myself. I pushed back and got to our room to find a pack n play not a crib. No mattress pad, no sheets, no blankets for our infant and it wasn’t even set up. And then powdered eggs. Don't need to say more. Definitely not worth a stay.
Property is clean, organized, has a nice breakfast - makes a good place to stay when biking in the area.
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The front desk people were AWESOME!!! Jeni and Saad made my stay the best I have had in a very long time. I would be back just because of these two people.
There was nothing to not like about this place. Clean, didn't smell, great location and breakfast.
Beds, pillows and linens were pleasantly better than expected. Advertised “continental breakfast”-it was much better with eggs, meat and potatoes. Very clean!
The pool was nice, however the steps into the pool on the second day were very slippery I know of at least 2 adults who slipped and fell on the stairs. I was one of them. I was holding onto the the railing and the side of the pool because I had just seen a father slip and fall and bang his hand on the side of the pool. I slipped and fell down 2 steps bruising my left calf on the edge of the bottom step. When I brought this to the attention of the front desk staff member, Saad He had the father wipe down the stairs. I asked Saad for an accident report form to fill out and he said "We don't think we have those" and walked away. I was sitting pool side with my leg on ice that another guest was kind enough to get for me. I was very disappointed that you staff was not more concerned about my injury. I had to alter my plans for the rest of my stay do to swelling and bruising of my left calf.
The breakfast was quite good, and my room was clean and large. The elevator is very slow and there is not enough parking.
Easy to get to, cleaner and fresher than most. Popcorn and cookies from 6 to 8 is a nice touch.
I was blown away by this place. This is by far the nicest hotel in Kalamazoo; I have stayed in many! The rooms are HUGE and CLEAN. The cleanliness is priority. Although I didn’t use the pool, it looked great. Breakfast consisted of a little more than just the basics and staff was incredibly friendly. WiFi was reliable and there were many pillows and great amenities! I cannot wait to book my next stay here. Choose this location, you will not be disappointed.
The mattress had such a depression in it I wasn't sure I would get out in the morning. Reasons I normally book better rooms
If you are booking through Orbitz or another online provider other than going directly thru BW they will give you the room immediately outside the elevator. Which means you hear the elevator and chatter of everyone on it all night. There was a leftover gross t-shirt behind the chair when I plugged laptop in-terrible cleaning. Requested nicely a new room location from from front desk and he lied saying they were ALL booked for night. Could not have been more than 1/3 booked based on parking lot. With all the choices in the immediately are DO NO pick this place!
Located within a leisurely stroll of Crystal Woods, Best Western Plus Kalamazoo Suites is within a few miles (5 km) of Western Michigan University. This 64-room hotel has an indoor pool, free in-room WiFi, and free self parking.
Best Western Plus Kalamazoo Suites's 64 rooms provide microwaves, refrigerators, and coffee makers. 48-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.
Guests of Best Western Plus Kalamazoo Suites have access to an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
The hotel smells like marijuana beginning with stepping foot on the elevator. The room was dirty with stains on furniture. Our 2nd story window was open (there are no screens) and the temperature was set to 61 in winter. This hotel was not family friendly, as adult guests were running up and down hallways, slamming doors, smoking, yelling and carrying on. We attempted to resolve with the front desk, but this went on until we checked out when the sun came up. No manager was available for us to share our concerns. We were told we would be contacted by a manager after the front desk took down our concerns and that did not happen. There is NO WAY I would recommend this hotel, especially for families.
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
I've stayed at this property a few times as it fits well into a bike route. This time was not good - The key I was provided for the fourth floor room did not work so with the covid situation going on I had to make more trips back to the front desk. The water in the room was lukewarm in the late evening and I had just rode 25 miles so I wanted to clean up...and not much better the following morning. And the worst part was the folks across the hall had people going in and out of their room in the 3 am - 5:13 am period and they kept letting the door slam every 10-15 minutes. (strong door returns on the doors.)
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously. Thank you for taking the time to share and please accept our apologies for the issues you experienced and that we failed to resolve the matter promptly. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
It was our privilege to earn your business and we hope to host you again on your next trip.
This was standard accommodation. Nothing much to like or dislike. Car is indispensable. Otherwise near things the town has to offer.
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope to see you again to deliver you with a 5 star experience.
We asked for a crib to be in our room. I was told I could carry it myself. I pushed back and got to our room to find a pack n play not a crib. No mattress pad, no sheets, no blankets for our infant and it wasn’t even set up. And then powdered eggs. Don't need to say more. Definitely not worth a stay.
will take care of that in the future , thanks for staying wz us
Property is clean, organized, has a nice breakfast - makes a good place to stay when biking in the area.
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The front desk people were AWESOME!!! Jeni and Saad made my stay the best I have had in a very long time. I would be back just because of these two people.
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.