Baymont by Wyndham Grand Haven

Room was clean and amenities satisfactory. Staff was accommodating and cordial. Breakfast bar was good with cereal, eggs, bagels and coffee and juice. There were no coffee packets in the room but front desk will give them if you ask. Indoor pool and jacuzzi were great. Would definitely stay again.

Had an old wall unit for the A/C and it was super loud and obnoxious. Needed to be updated. Woke up every time the a/c kicked on. Requested another room with a newer unit but they were booked solid. The unfortunate thing is is they didn’t offered to do anything for the trouble. Some of the staff were very friendly and accommodating while others were average.

I was here for a conference. I was pleasantly surprised when I got to the hotel after reading the reviews. Staff were pleasant and helpful, my room was recently renovated and very clean, and the breakfast was good. The breakfast manager was very pleasant and helpful and kept the breakfast room very clean and well-stocked. It is a bit of a pain to carry suitcases up the steps and it is unique to not have someone clean the room everyday, However, I knew this going in and after not having someone clean, I realized I like the eco-friendliness of it. I wouldn’t hesitate to stay here again.

Overall, good experience...comfortable rooms and beds. The motel made the best effort to provide B’fast during COVID (Grab-n-go), so that was appreciated.

My husband and I arrived at 2:30 pm and the front desk didn’t allow early check in, we had to wait until 4 even though the hotel was empty. I guess that’s fine given their policy. However, after checking in, we walked to a filthy room. The bathroom has been used and not flushed!!! The floor was dirty so we had to mop it by hand with disinfectant wipes that we brought with us. The couch was missing from the room. We complained to front desk and they said there was never a couch (not what was shown in pic upon booking). They also said there is no housekeeping to clean!!!!! We ended up leaving a night before because we didn’t feel clean and safe. They did not refund our money. I don’t usually write reviews but during this covid situation, you want to come into a clean place and know that staff is taking precautions, the hotel miserably failed providing that.

Hotel was clean and comfortable. It was a short drive to beaches and downtown.

When we arrived there wasn’t anyone at the front desk for well over 10 minutes. We were told no complementary breakfast and no pool. There was no coffee maker in room, cups, or ice bucket. We had a half used roll of toilet paper in the bathroom and that was it. We were there for 2 nights and our room wasn’t cleaned and never received new towels or wash cloths. I went down to the front desk to purchase a bottle of water and they said all they had was a vending machine, which didn’t have water. No elevator in this hotel. The AC in the halls was not on and it was extremely hot in the halls. I usually don’t complain but I was absolutely unhappy with my stay. The beautiful city of Grand Haven has more quality hotels than this one and I’ll make sure I stay elsewhere next time.

The staff and amenities were wonderful after a long travel to just relax and enjoy the night, although it wasnt very cleanly, there were clumps of hair in the pool, we found a dead bug in our room, along with dust and dirt collecting along the tv, ontop of the dresser, and inside the drawers of the bedside table.

I didn't like that there were dirty towels left on my shower and garbage from the people before that found. And brought to the attention of staff and they responded with I can assure you the room was cleaned.

The hotel was nice and convenient. Staff was friendly. Our desk leg in the room was completely broken off and I informed the staff. Nothing was done to fix it during our 3 day stay. The tile flooring in the bathroom needs a rug or non stick pad of some sort. The floor becomes extremely slippery due to no fan or ventilation system and I slipped and fell pretty bad. The room doors need replacing as well. Big gaps to the the hallway. Other than that, this is the best hotel in the area.

Perfect place , location , reasonable price ,close to everything.

Liked beds and room Did not like breakfast coffee!

Pleasant helpful staff. The facility was well maintained, bright and cheery.

Decent hotel. Could use some updating, but was clean. Nice pool area. Asked for a late check out, and the girl told me she could give us an extra half hour. Woopiiee!!

The only thing that was disappointing was we called ahead to check in early and without hesitation we were told no check in's before 4:00 PM. Because of this we had several hours to find something to do. Not so easy in this area, this time of year.