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Extended Stay America - Milwaukee - Brookfield

2.5 out of 5.0

Recent guest reviews

We stayed 4 days and it was a nice hotel, clean outer areas, but the room could have been a little more clean. The floors hadn't been cleaned very well and toilet looked like it hadn't been clean at all. Asked about room being cleaned daily and was told it's $10 for a stay less than 7 days. Don't get me wrong, it's a very nice place and will stay again, they just need to work on a few things.

Check-in was a breeze and the staff were fantastic. However, I knew I was in for something when I saw industrial size dumpsters on the property. The roofing was being done on the building and he debris was all over the property. The work wasn't too loud though. Hey, they have to be replaced sometime. I went to my room and everything was fine until I gave the bathroom a good once over. The calcification that had formed on the fixtures was super thick. So thick in fact, that it could not be scrubbed off. I tried. The toilet had not been cleaned in I don't know how long, and the tub bottom was grey with filth. I took pictures of the condition and took them to the front desk and they agreed and provided me with another room that was more suitable. The bathrooms and kitchens are in serious need of updating. The refrigerators were clean, but old. The microwave was oooold. The wood flooring installed was not commercial grade and just the weight of you sitting in a chair dimpled the floor where the feet were placed. Laminate would have been a more durable option. The beds are comfortable and the air conditioning worked good. Overall, the room was clean. Shopping and dining in the area is abundant. I was even able to find a new pair of shoes locally. It's a great area. The hotel does need some serious updating though. Would I stay here again? It wouldn't be my first choice, but I wouldn't take it off the list to give it another chance once improvements are made.

I frequently stay at ESA throughout the midwest and southeast. This is a typical location with little to no complaints. My only issue is that the shower head leaked and the front desk staff were less than friendly. Although they weren't rude, they were not at all inviting.

I work night shift and requested a later check out to allow for adequate sleep. The front desk staff told me the absolute latest check out was 11am. On my final day, I was about to break down and add another day to my staff just for a few more hours of sleep. The front desk staff this time informed me they could accommodate a 3pm check out for a small fee. I feel the first person I spoke with wasn't even interested in trying to help me. The room was decent, but the booking description stated basic kitchen utilities would be provided, which were not. The bed was the most uncomfortable that I can ever remember. I felt like I was sleeping on a cardboard box filled with newspaper. For this fact alone, I would not stay here again-I value my back too much!

Nothing to really rave about. Power went out at 4am, couldn't get ready in the dark so we checked out at 5am. Front desk doesn't seem to care much.

Clean. Well located. Close to everything we wanted to see and do.

The staff was very friendly and we enjoyed our stay even though it was only for one night. If we came to town again, we would think about staying there again.

This hotel was ok, not great. The room was pretty clean, except for a stain on the rug. There was no information in the room regarding site amenities (they listed a workout room on their website) or local dining. The continental breakfast was sub par. The only fresh item was one bruised apple, everything else was processed.

Not bad for one night or two . The hotel doesn't clean the rooms every day unless we asks for, of course for a extra fee. The room smelled old but it was comfortable. I recommend this hotel only to sleep and leave the next day, not for several days. For a couples days it would begin to be uncomfortable the fact of not having clean towels every day and basically you'd have to clean up the room when you are tired. Honestly I'd rather pay $ 20 more at another hotel and enjoy all the amenities.

Stayed here at least 4 times in the last 2 months. The staff has been very friendly and accommodating. Even helpful with dinner suggestions and where to get a drink. Always stayed in one of the king rooms, I think the deluxe king twice and reg king once...I always book the day before so I just take whatever king is available. I think the room sizes are great and roomy. Always seems to be plenty of space for my boyfriend and I. Windows open which is especially great this time of year. Iknow they have a nice laundry room where my boyfriend did laundry once, not sure on amenities besides that... It's usually just a place for us to sleep.

The bed was a little uncomfortable but we were only there for a night so it was not a large problem. Staff was very nice though.

My stay was adequate considering it's an economy hotel. The room had an mildly offensive odor. The interior of the hotel and the room showed some wear and tear. The location was fine, the price was good, the free wifi was fast enough, and my stay was fine, nothing memorable.

It was okay. It's a decent hotel for the price paid.

First room that I was given was about 80 degrees and smelled like a Mexican restaurant. Second room was almost 90 degrees....had to open the window (winter night) to cool the room down. Maintenance was in the room the next day to repair toilet, which still didn't flush properly after the work was done. Also smelled like a smoking room, after that.

Didnt go as we planned this hotel needs that special something.

When I arrived I was given a queen sized bed but was confirmed for a King. The room was clean and neat. The bed was very comfortable.

Quiet enough, clean enough, and the price is right. Convenient to Milwaukee area and lots of restaurants, shopping, etc. Not all the amenities that you pay for at a nicer hotel, but that's why the price is right. Full kitchen was really nice to have so you didn't have to eat out all the time if you are staying for awhile.

decent for the cost. wouldn't stay here again though. toilet didn't work properly. some mold in the shower. bed was uncomfortable. the whole hotel had a weird smell to it. purchased candy from the hotel's "pantry" since there were no vending machines and it was expired. the only thing good about it was the two employees I interacted with were nice & check in and check out were quick and easy.

It was all pleasant enough except for two points. 1) The mattress and box springs made horrible noises every time I moved on the bed, and the mattress comfort wasn't super great. 2) Although the bathroom was clean, the caulking in the tub/shower had highly visible multiple black mildew spots.

The staff was very helpful and polite. The room's were clean and spacious with all the ammenities..... sofa and desk. The kitchen provided all the comforts that we needed to provide meals for our 3 small children.

325 N Brookfield Rd Brookfield WI

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Milwaukee - Brookfield is located within a few miles (5 km) of Monkey Joe's and Brookfield Square Mall. This 137-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Also near this Brookfield hotel are Lasertag Adventure and Sharon Lynne Wilson Center for the Arts.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 137 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - Milwaukee - Brookfield enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is included with your stay. A multilingual staff is on hand to help secure valuables, and offer sightseeing advice. Additional amenities include barbecue grills and a picnic area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Extended Stay America - Milwaukee - Brookfield

Everyone (7) Couples (10) Business (5) Family (2) Other (8) Friends (2)
4

good stay

Everyone

We stayed 4 days and it was a nice hotel, clean outer areas, but the room could have been a little more clean. The floors hadn't been cleaned very well and toilet looked like it hadn't been clean at all. Asked about room being cleaned daily and was told it's $10 for a stay less than 7 days. Don't get me wrong, it's a very nice place and will stay again, they just need to work on a few things.

By , from Tampa, Fl on Jul 3, 2017

Review comment responded on Jul 6, 2017

Kelly, we are delighted you chose to stay at Extended Stay America - Milwaukee – Brookfield. We are pleased you had an overall nice stay and loved our property. Your concerns regarding the cleanliness issues have been shared with my housekeeping team to take corrective actions. We look forward to welcoming you back soon. Sincerely, General Manager

3

great location for shopping.

Everyone

Check-in was a breeze and the staff were fantastic. However, I knew I was in for something when I saw industrial size dumpsters on the property. The roofing was being done on the building and he debris was all over the property. The work wasn't too loud though. Hey, they have to be replaced sometime. I went to my room and everything was fine until I gave the bathroom a good once over. The calcification that had formed on the fixtures was super thick. So thick in fact, that it could not be scrubbed off. I tried. The toilet had not been cleaned in I don't know how long, and the tub bottom was grey with filth. I took pictures of the condition and took them to the front desk and they agreed and provided me with another room that was more suitable. The bathrooms and kitchens are in serious need of updating. The refrigerators were clean, but old. The microwave was oooold. The wood flooring installed was not commercial grade and just the weight of you sitting in a chair dimpled the floor where the feet were placed. Laminate would have been a more durable option. The beds are comfortable and the air conditioning worked good. Overall, the room was clean. Shopping and dining in the area is abundant. I was even able to find a new pair of shoes locally. It's a great area. The hotel does need some serious updating though. Would I stay here again? It wouldn't be my first choice, but I wouldn't take it off the list to give it another chance once improvements are made.

By , from Surprise, Arizona on Jun 27, 2017

Review comment responded on Jun 30, 2017

Thank you for taking the time to share your feedback. We are pleased to know your overall stay was good, but I am sorry for not meeting all of your expectations. I regret the inconvenience caused and I have shared your feedback with my management team in an effort to improve our service and facilities moving forward. We hope you will choose us again the next time you are in this area. Sincerely, General Manager

4

good hotel close to shopping and restaurants.

Everyone

I frequently stay at ESA throughout the midwest and southeast. This is a typical location with little to no complaints. My only issue is that the shower head leaked and the front desk staff were less than friendly. Although they weren't rude, they were not at all inviting.

By on May 16, 2017

Review comment responded on May 18, 2017

Thank you for your loyalty towards our brand and for posting your kind review of Extended Stay America - Milwaukee - Brookfield. It is good to read that you liked our convenient location, but we also appreciate your observations for our associates and regret any inconvenience caused. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager

3

decent price, horrible bed!

Everyone

I work night shift and requested a later check out to allow for adequate sleep. The front desk staff told me the absolute latest check out was 11am. On my final day, I was about to break down and add another day to my staff just for a few more hours of sleep. The front desk staff this time informed me they could accommodate a 3pm check out for a small fee. I feel the first person I spoke with wasn't even interested in trying to help me. The room was decent, but the booking description stated basic kitchen utilities would be provided, which were not. The bed was the most uncomfortable that I can ever remember. I felt like I was sleeping on a cardboard box filled with newspaper. For this fact alone, I would not stay here again-I value my back too much!

By , from Wisconsin on Nov 4, 2016

3

nothing special

Everyone

Nothing to really rave about. Power went out at 4am, couldn't get ready in the dark so we checked out at 5am. Front desk doesn't seem to care much.

By , from P on Oct 17, 2016

5

homelike comfort

Everyone

Clean. Well located. Close to everything we wanted to see and do.

By , from Crossville, TN on Aug 24, 2016

4
Everyone

The staff was very friendly and we enjoyed our stay even though it was only for one night. If we came to town again, we would think about staying there again.

By on Apr 24, 2016

2

business trip

Couples

This hotel was ok, not great. The room was pretty clean, except for a stain on the rug. There was no information in the room regarding site amenities (they listed a workout room on their website) or local dining. The continental breakfast was sub par. The only fresh item was one bruised apple, everything else was processed.

By on Oct 10, 2015

3

no too bad...

BusinessTravelers

Not bad for one night or two . The hotel doesn't clean the rooms every day unless we asks for, of course for a extra fee. The room smelled old but it was comfortable. I recommend this hotel only to sleep and leave the next day, not for several days. For a couples days it would begin to be uncomfortable the fact of not having clean towels every day and basically you'd have to clean up the room when you are tired. Honestly I'd rather pay $ 20 more at another hotel and enjoy all the amenities.

By on Jul 27, 2015

4

frequent guest

Couples

Stayed here at least 4 times in the last 2 months. The staff has been very friendly and accommodating. Even helpful with dinner suggestions and where to get a drink. Always stayed in one of the king rooms, I think the deluxe king twice and reg king once...I always book the day before so I just take whatever king is available. I think the room sizes are great and roomy. Always seems to be plenty of space for my boyfriend and I. Windows open which is especially great this time of year. Iknow they have a nice laundry room where my boyfriend did laundry once, not sure on amenities besides that... It's usually just a place for us to sleep.

By on Apr 19, 2015