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Recent guest reviews

Staff at front desk, evening reception, and breakfast very friendly and helpful. Great location to enjoy local shopping and restaurants. Pleased with safety and precautions including reserving work-out room/pool area.

The check-in process was great with Adam. He was informative and very professional. The bedroomroom was large, but the bathroom was small and a bit “old school”. The tub was stained and looked like it should be re-grouted. When I went to brush my teeth, I noticed that the water had a yellow tint to it. I was pretty grossed-out so I called the front desk to let them know and see what could be done about it. The front desk attendant (Cassie) told me the boiler/water heater had just been reset and to let the water run for a while and it should be fine. I let the water run for about 5 minutes and it still was not clear. When I flushed the toilet, even the water from the tank was yellowish brown. We just couldn’t understand why nobody called us to tell us to not use the water until it all was back to normal. My husband and I decided we didn’t want to stay in that room anymore after that and we went down to the front desk to speak to someone and see what we could do. The attendant said there was a possibility of that happening in any room and offered us a free item from the market as a consolation. After that, we were very disappointed and ended up canceling the rest of our stay and decided to go to another hotel. My husband called the GM to put in a formal complaint. I wouldn’t recommend this hotel and I certainly won’t return.

Everything was great! Love the breakfast. Happy Hour isn’t the same, but what is during Covid?!

ROOM WAS COLD,SMALL,SHOWER NOT GOOD , BAD DESIGN, MOVE ON!!!!

We have stayed here before. Comfortable hotel with restaurants nearby. Would have liked the bathroom cleaner, but would stay here again

Location and price.

The customer service is top notch. I’ve stayed here many of times and every time they are just amazing w any requests

We were there for a wedding and checkin is after 3. It was after 5 before we could get in our room. The reception was held there and it was an hour late due an error of hotel staff. Shower had no power. Staff had excuses for everything

Liked the hotel and staff was very courteous and helpful. I did not give it the best rating because when we arrived there was food left in the refrigerator from the last guests and was a bit dirty. The bathroom door was falling apart at the seam and you could not close the bathroom door completely.

We stayed at Embassy because I know it’s the best. NOT the case this time!! Dirty ironing board, dirty pull-out bed, closet door wouldn’t open, lamp in the bedroom didn’t work, NO HOT WATER, breakfast sausage was burnt small variety of items, and even though our rooms were available they wouldn’t let us check-in until 12:30 which she said was standard since check out is at 11... give me a break!!! Then they turned access to ALL WATER OFF AT 11am the next morning. Very disappointed!!!

This hotel never disappoints - I've stayed multiple times and always have enjoyed the clean hotel, the delicious breakfast, and kind words from staff members.

Very nice breakfast Clean Management open bar was nice

Staff was nice and friendly. Text to see if there was anything they could help me with. Don’t know if price was special but for that the price couple free drinks in the evening and a made to order breakfast and buffet well worth it have paid more for a lot less. Rooms spacious and clean. 👍👍

The Room lay out was perfect. If I had to complain about anything I would say up date the showers

S Moorland Rd Brookfield WI

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 1 mi (1.6 km) from Brookfield Square Mall, Embassy Suites by Hilton Milwaukee Brookfield is within a 10-minute drive of other popular attractions like Wisconsin State Fair Park. This 3.5-star hotel has 203 guestrooms and offers an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. This hotel serves as home to a restaurant, which has garden views, along with a bar. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

The 203 individually decorated accommodations afford space to spread out with living rooms and dining areas. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Microwaves, free local calls, and laptop-compatible safes are other standard amenities.


Property features

Guests staying at Embassy Suites by Hilton Milwaukee Brookfield enjoy an indoor pool, a 24-hour fitness center, and a sauna. You can take advantage of free parking, along with an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Suite, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Bedrooms

1 King Bed and 2 Queen Beds | Sleeps 8

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites by Hilton Milwaukee Brookfield

Everyone (14) Business (1) Couples (3) Family (13) Other (2) Friends (1)
5
Family

Staff at front desk, evening reception, and breakfast very friendly and helpful. Great location to enjoy local shopping and restaurants. Pleased with safety and precautions including reserving work-out room/pool area.

By on Mar 2, 2021

Review comment responded on Mar 5, 2021

Thank you so much for your review we appreciate your feedback!

4
Everyone

By on Mar 1, 2021

Review comment responded on Mar 14, 2021

Hello, Thank you so much for your feedback!

2
Partner Couples

The check-in process was great with Adam. He was informative and very professional. The bedroomroom was large, but the bathroom was small and a bit “old school”. The tub was stained and looked like it should be re-grouted. When I went to brush my teeth, I noticed that the water had a yellow tint to it. I was pretty grossed-out so I called the front desk to let them know and see what could be done about it. The front desk attendant (Cassie) told me the boiler/water heater had just been reset and to let the water run for a while and it should be fine. I let the water run for about 5 minutes and it still was not clear. When I flushed the toilet, even the water from the tank was yellowish brown. We just couldn’t understand why nobody called us to tell us to not use the water until it all was back to normal. My husband and I decided we didn’t want to stay in that room anymore after that and we went down to the front desk to speak to someone and see what we could do. The attendant said there was a possibility of that happening in any room and offered us a free item from the market as a consolation. After that, we were very disappointed and ended up canceling the rest of our stay and decided to go to another hotel. My husband called the GM to put in a formal complaint. I wouldn’t recommend this hotel and I certainly won’t return.

By on Feb 21, 2021

Review comment responded on Feb 22, 2021

Thank you for your feedback. We will address your concerns directly.

5
Everyone

By on Feb 15, 2021

Review comment responded on Feb 26, 2021

Thank you for staying with us! We hope to welcome you back in the not-so-distant future!

2
Everyone

By on Feb 3, 2021

Review comment responded on Feb 13, 2021

Thank you for staying with us!

5
Family

Everything was great! Love the breakfast. Happy Hour isn’t the same, but what is during Covid?!

By on Dec 31, 2020

Review comment responded on Dec 31, 2020

Thank you for staying with us & understanding our current restrictions. We are happy to still be offering our amazing amenities during this time (even though they are amended)! We hope to host you again in the not-so-distant future!

2
Family Partner Couples Family

ROOM WAS COLD,SMALL,SHOWER NOT GOOD , BAD DESIGN, MOVE ON!!!!

By , from ARIZONA on Oct 14, 2020

Review comment responded on Oct 21, 2020

Hello Gary, I am so sorry we fell short during your stay and we take your comments very serious as we work on improving our guest experience.

4
Family

We have stayed here before. Comfortable hotel with restaurants nearby. Would have liked the bathroom cleaner, but would stay here again

By , from Davenport on Oct 2, 2020

Review comment responded on Oct 21, 2020

Hello Angela, I am so sorry we fell short during your stay due to the bathroom not being up to our Hilton standards. We take your comments very serious as we continue to work on improving our guest experience.

4
Everyone

Location and price.

By on Sep 20, 2020

Review comment responded on Sep 21, 2020

Thank you so much for your feedback and we hope you will consider staying with us next time.

5
Business Business

The customer service is top notch. I’ve stayed here many of times and every time they are just amazing w any requests

By on Nov 21, 2019

Review comment responded on Dec 9, 2019

Thank you for your comments following your recent stay! Much appreciated! We look forward to being of continued service for your area stays! --- Michael Dietrich Director of Sales Embassy Suites - Milwaukee Brookfield

Embassy Suites by Hilton Milwaukee Brookfield

1200 S Moorland Rd, Brookfield, WI 53005
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