Women at breakfast counter didn’t wear a mask or gloves when handling food. Also, TV set was broken and took 3 days to get it fixed.
Clean but dated. Comfortable bed. Nice buffet at breakfast
All was great room buffet parking work out facility
Older needs upgrading mattress needs changing out no compute plugs
No greeting when I checked in and person was really short. There was no hair dryer nor microwave. The room was really outdated. When I checked out they weren't able to give me a receipt of my room charges. Very unprofessional. I would never stay there again.
Very nice hotel, the staff was nice and friendly, she helped us extended the check out time to 2pm after she heard that we may not be able to come back at 12pm due to a business lunch. The hotel is very clean and the amenities are all good.
Room was not ready for guaranteed check in time. Never got the phone call when room was ready.
Great facilities. I love the gym, indoor pool, on site Starbucks, and restaurant. The staff is nice. Beds are comfortable and bedding is high quality- down comforter and pillows. My family and I always stay here when visiting.
Non-smoking rooms with adjacent room with smoker made room smell smokey
Updated, but not completely. They reused the old light switch covers, which were dirty. Room was very small and hallways were drafty
Excellent hotel, clean, comfortable, very affordable, extremely nice and helpful staff!
Nice, but it is an older facility. Staff was very nice.
I'v stayed at this hotel before . It's a great location. The rooms are kind of small. The bathrooms are definitely small. Probably a little higher price than it should be but it's clean and convenient.
other than the difficulty accessing the hotel because of major road construction ( which is probably why a hotel of this Quality could be found for such little money) there is not a negative thing that I could find to say about the overall experience. The breakfast buffet is an absolute must to purchase when you book the room. It is hands down one of the best in the whole metropolitan area. Even if your room was reserved sans breakfast go ahead and buy the breakfast because it's an absolute bargain in relation to the Quality and Selection of the food choices. Great work-out facilities and an extremely attentive staff have turned this hotel into one of my new favorites. Bonus: Marriott Rewards and SPG (Starwood Preferred Guests) rewards are combining soon so it's now easier to use points from both to reserve for free!
After notifying front desk of smoke coming from adjoining room, nothing was done to change my room or stop smoker. This went on an additional three nights. At checkout I was given the trained response " Oh we are so sorry"
People next door were loud and felt they were in my room! Paper thin door to ajoining room
Located within a leisurely stroll of Brookfield Square Mall, Sheraton Milwaukee Brookfield Hotel is within a few miles (5 km) of New Berlin Hills Golf Course. This 3.5-star hotel has 388 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start weekdays with to-go breakfast, available for a fee from 4:00 AM to 9:00 AM.
Sheraton Milwaukee Brookfield Hotel's 388 rooms are air-conditioned and provide refrigerators, coffee makers, and laptop-compatible safes. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are other standard amenities.
At Sheraton Milwaukee Brookfield Hotel, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this golf hotel include a 24-hour business center, a seasonal outdoor pool, and a computer station.
Women at breakfast counter didn’t wear a mask or gloves when handling food. Also, TV set was broken and took 3 days to get it fixed.
Clean but dated. Comfortable bed. Nice buffet at breakfast
Thank you for staying with us at the Sheraton Milwaukee Brookfield. We appreciate you taking the time to share your feedback with ourselves and other travelers. It is our top priority to ensure all guests feel at home when with us and look forward to seeing you again soon. Best Wishes, Molly Wilson Assistant General Manager
All was great room buffet parking work out facility
Good Morning, Thank you for choosing to stay with us here at the Sheraton Milwaukee Brookfield. We appreciate you taking the time to provide us and other travelers with feedback pertaining to your recent stay with us. Please feel free to contact the property if there is anything additional you'd like to share or if you need assisting with finding your perfect room. Best Wishes, Molly Wilson Assistant General Manager
Thank you for staying with us we hope to see you soon!
Older needs upgrading mattress needs changing out no compute plugs
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Milwaukee Brookfield Hotel.
No greeting when I checked in and person was really short. There was no hair dryer nor microwave. The room was really outdated. When I checked out they weren't able to give me a receipt of my room charges. Very unprofessional. I would never stay there again.
Thank you for your feedback. I am sorry about the poor check-in experience. I will absolutely follow up with my team to ensure that each guests feels welcome and knows how much they are appreciated. Unfortunately we are unable to provide a receipt to you because you had prepaid through Orbitz, so you would need to reach out to Orbitz for your receipt.
Very nice hotel, the staff was nice and friendly, she helped us extended the check out time to 2pm after she heard that we may not be able to come back at 12pm due to a business lunch. The hotel is very clean and the amenities are all good.
Thank you for your excellent feedback! We are so glad that you enjoyed your stay. We are happy to provide excellent service and make special accommodations when possible so that our guests are taken care of. We are already looking forward to your next visit!
Room was not ready for guaranteed check in time. Never got the phone call when room was ready.
Thank you for your feedback. We apologize that the room was not ready for you at the guaranteed time. We make every effort to supply our rooms as soon as possible to our guests. We will also discuss the phone call issue with our staff to make your next stay better!
Thank you for taking the time to provide your feedback. We have addressed your concerns with the departments accordingly. We hope to see you soon in the near future.