Understaffed, room ceiling was peeling, not enough sleeping area
Spacious for a 6 parties family
I didn't like that the restaurant was closed the Sunday and Monday of fourth of July weekend. They had no extra roll away beds or blankets. The towel racks were ripping out of the drywall and the free "breakfast" was a muffin and a banana. Even the coffee cups were without lids. Really not worth the money at all. Had i known that the pictures online were false i wouldn't of booked this place.
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This hotel and its staff were a definite bright spot in a rough day of delayed flights and missed connections that resulted in having to fly to Harrisburg and rent a car to drive a day late to our original location. The desk clerk was very patient and understanding with my multiple phone calls to reserve a room and update her with arrival times as they changed. The shuttle driver who picked us up well after midnight greeted us with a smile and was friendly and courteous. The hotel was elegant, and the room was clean and comfortable. The breakfast buffet offered a delicious variety of choices. Our next shuttle driver was also a very pleasant gentleman. Outstanding experience overall.
Various noises from various mechanicals and the elevator made it nearly impossible to sleep
The staff was friendly, excellent help and they remembered who we were any time we went to the desk with a question.
Pro: The location is good only 10 minutes from MDT. Cons: Some of the furniture was not in the best shape.
room was not clean, phone did not work. The staff was not that friendly. It was not up to my expectations for a Holiday Inn
Room was ok for a one night stay. I thought they had a free continental breakfast but it was $10.50 for a buffet breakfast in the restaurant.
Kept finding trash from previous guests on floor. Cleaning between my first and second night’s was only halfway done. Hotel staff got confused three times about which credit card I wanted to use out of the two they had on file for me, business and personal, which was frustrating.
The electricity went out around 630am, but they still offered a full hot breakfast with the limited lighting enhanced by candlelight. True service.
Rooms were ok. We were a group of 4, check in was quick and they told us the breakfast hours and where it was. When we went to breakfast the next morning they asked for our room number and sat us down at a table for a poor quality buffet breakfast which we assumed was included. When we got up to leave they told us we owed $45 for the four of us. No one mentioned beforehand that it wasn't complementary and when I told the receptionist about it she rudely told me we should never assume and that they make a habit of not telling people as it is free for some but not everyone.
We traveled a long distance and they were very accommodating to our late arrival - even offered a late check out. We had an early schedule and was unable to accept the offer. The room was nice but there was a terrible smell when I stepped out of the elevator. We were there such a short time I did not bother to report it to the staff. Overall the experience was good. Clean room and friendly staff.
The purpose of our trip was to visit Hershey Park which was 20 mins away. As soon as I checked in I noticed pieces of corn kernels on the floor. I mentioned it the next morning and they advised would send someone up to vacuum. We left to have breakfast and when we returned the door was left open. We called to complain and the front desk lady seemed very confused. We left to go to Hershey and when we returned neither of our keys worked so we had to go back down to get another key. Hotel Staff were all very confused and unhelpful. The bathroom sink pipe leaked, the towels were all damp and the bathroom did not have a fan in it. Our friends stayed there too and they had to switch rooms because their room had a ton of spiders near the window. When they called the front desk said that that room was an ongoing issue because of the way the outside light hit that window, so why use that room? I wouldn't recommend this hotel.
Hotel was beautiful. Rooms were clean and new. The only thing I did not like was , when I turned my sheets over we found several black long hairs on them. Called house keeping to have them changed.. That also happened to my friend who also so was staying at a different room..
Hotel staff very professional and friendly. Hotel/room very clean
Met expectations. Good Location for Business. If in the area, would stay again.
Located 1 mi (1.7 km) from Susquehanna River, Holiday Inn Harrisburg East, an IHG Hotel is within a 10-minute drive of Penn State Harrisburg. This 175-room, 3-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
This hotel is home to a family restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a to-go breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
All 175 rooms feature coffee makers, free weekday newspapers, and free local calls. Guests can expect free WiFi and 37-inch LCD TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes, ironing boards, and desks. Weekly housekeeping is available.
At Holiday Inn Harrisburg East, an IHG Hotel, guests enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Understaffed, room ceiling was peeling, not enough sleeping area
Spacious for a 6 parties family
I didn't like that the restaurant was closed the Sunday and Monday of fourth of July weekend. They had no extra roll away beds or blankets. The towel racks were ripping out of the drywall and the free "breakfast" was a muffin and a banana. Even the coffee cups were without lids. Really not worth the money at all. Had i known that the pictures online were false i wouldn't of booked this place.
I apologize for your bad experience at our establishment.
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Thank you so much for taking time to leave us feedback regarding your stay!
This hotel and its staff were a definite bright spot in a rough day of delayed flights and missed connections that resulted in having to fly to Harrisburg and rent a car to drive a day late to our original location. The desk clerk was very patient and understanding with my multiple phone calls to reserve a room and update her with arrival times as they changed. The shuttle driver who picked us up well after midnight greeted us with a smile and was friendly and courteous. The hotel was elegant, and the room was clean and comfortable. The breakfast buffet offered a delicious variety of choices. Our next shuttle driver was also a very pleasant gentleman. Outstanding experience overall.
Thank you for taking the time to leave us a review from your most recent stay with us. We are thrilled to hear that you found everything to your liking while staying us. It is always inspiring when a guest takes the time to acknowledge the hard work the staff does day in and day out. We strive to excel passed the highest level of expectations from each and every guest we encounter and it is clear we did that with you and your party. We know after a day of missed flight and chaos at the airports, it is nice to be able to come back and relax in a clean and comfortable room while being greeted by our staff. We like to think we have some of the friendliest staff in the central Pennsylvania area. Thank you for choosing Holiday Inn Harrisburg East and safe travels.
Various noises from various mechanicals and the elevator made it nearly impossible to sleep
Thank you for taking the time to leave us some insight into your recent stay with us. We are sorry to hear that you encountered some noise that made it hard to sleep. We do offer sleep kits at the front desk as we know a good night sleep is always important while traveling. We hope we have the opportunity to have you stay with us again to show you this was an exception. Thank you again for your feedback and safe travels.
Thank you for providing us some feedback from your recent stay. We are pleased to hear everything was to your liking while staying with us. We hope to have you stay with us again on your next trip to the Harrisburg area. Thank you again for staying with us and safe travels.
The staff was friendly, excellent help and they remembered who we were any time we went to the desk with a question.
Thank you for taking the time to leave us some insight into your recent stay with us. We are thrilled to hear that you found everything to your liking while staying with us. We strive to excel passed the highest level of expectations. It is always moving when a guest takes the time to acknowledge the hard work the staff does. We hope we have the opportunity to have you stay with us again while in the central Pennsylvania area. Thank you for choosing Holiday Inn Harrisburg East and safe travels.
Thank you for providing us some feedback from your recent stay. We are pleased to hear everything was to your liking while staying with us. We hope to have you stay with us again on your next trip to the Harrisburg area. Thank you again for staying with us and safe travels.
Pro: The location is good only 10 minutes from MDT. Cons: Some of the furniture was not in the best shape.
Thank you for taking the time to leave us some feedback from your recent stay. We are thrilled to hear you found much of your stay to your liking. We hope we have the opportunity to have you stay with us on your next trip to the Harrisburg area. Thank you for choosing Holiday Inn Harrisburg East and safe travels.
Hi Roberto, Thank you for your feedback. I'm glad you found our accommodations spacious. I hope you enjoyed your time visiting our area. We appreciate your business.