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Newport Beachside Resort

3.0 out of 5.0

Recent guest reviews

Mi abitación tenía vista a la ciudad había mucho ruido de los autos de afuera y estaban en construcción , fue el peor hotel a los que yo he ido. El personal muy amable pero el hotel está muy mal para el precio que tienen.

mold in room. way to crowded. took forever to check in.

Good stay, bad wheather but all other things where great!

We have stayed here 3 times previously,and the same conditions with maid service. Checkin there are plenty of towels, etc. But as tie goes on the replacement don't follow. Soon there are no hand towels, washcloths, and floor mat. But 3-4 toilet rolls. Have to call or track down the cleaning persons. Will stay again.

Horrible never will go back nor book with Orbitz experience horrible

For my first time it was a good experience. Hotel is a little out dated but over experience was good

This was a wonderful stay with this hotel, we cant wait to come back! The hotel looked exactly like the pictures on the website which is very uncommon. The staff were very friendly and helpful. I stayed over my birthday and they were able to give us a king bed which we didn't have and they gave us a high floor with a great "partial" view. The view was great and we enjoyed our room. The staff even sent in a fruit platter and a card to say happy birthday which i thought was very thoughtful and kind. The location was perfect. We were close by everything and the beach was RIGHT there. Very happy we picked this place!

My stay was okay. This is my third time at this hotel and I like that it is right on the beach and also has a good location. I booked two nights through Orbitz and when I checked in I was told that the only charge I would be responsible was $20/ day for parking (overpriced in my opinion) however on the morning of check-out I had a charge to my credit card for $275 which included 2 nights of the hotel stay and 2 nights parking. I immediately called down to the front desk and was told that I was incorrectly charged however it was pending so I will have the money back in a few days. However I still think this is ridiculous since the error was on their end not mine. The hotel is loud and there were always a lot of people in the lobby. The elevators seem like they take forever. I could hear everything from the next room over and sometimes found it hard to sleep. We were ready to enjoy the beach and we got there at 4:30 and were not even greeted by the workers, rather just told "the beach is closing at 5" No one seemed to be enthusiastic about working here. Overall I wasn't impressed with my stay and I don't plan on returning. I don't feel as any of the associates did anything here to make my stay great. I drove almost 4 hours from Orlando just to stay for two nights, but I don't think that I returned home with anything to brag about.

Manager Cyrus was very kind and helpful. Everyone at front desk was kind and courteous

The only nice thing about this hotel is it's location. The quality of the customer service/housekeeping is very disappointing. The amount of amenities is minimal and staff is not well trained/educated about the importance of customer service. Housekeeping staff is rude and disrespectful.

We recently visited this hotel 04/13 - 04-17. The hotel is a beautiful hotel and the "back yard" with the ocean in it is a GREAT view. The pier was amazing at sunset. The room was decent even though it needs to be repainted. Our sink had chipped paint in it and a few walls in the bathroom as well. The cleaning staff was very nice and friendly and made sure the rooms were stocked and cleaned. The front desk staff was nice and friendly and always willing to help until it came time for check out and we needed to speak with manager. The manager had "disappeared" basically and we almost missed our flight after being told he would be right back. The concierge desk was what we had a problem with. They helped us book an excursion for the alligator tour but failed to inform us that the bus ride would be 1 hour 45 mins there, not including picking up other people, and then another hour ride on another bus before getting to the destination. We basically wasted an entire day on a bus and we had other plans that day besides riding a bus all day. We were told to ready & outside at noon the bus didn't come until 1230 and we didn't return back to our hotel until 6pm. When we did return we got the run around as to who to talk too and the lady at the concierge desk was just rude and basically didn't care about what happened. So we wasted time and money. The hotel was suppose to have jet skiing in the back but within the time we were there we couldn't enjoy that because it wasn't available.

I stayed at this hotel for one day & night prior to a scheduled cruise. My experience was poor. The pool, lobby, and beach were all overcrowded. Kids were running rampant with little supervision and the hot tub probably 15 people when there should've been only 5. There were two people at the front desk trying to manage everything and were overwhelmed. They also charged a "resort fee" of $15, (2) beers at the bar cost $18 (18% gratuity on everything), beach chairs umbrellas and cabanas all have to be rented, and even to store you bags at the front desk before and after costs $5 / bag. I also ended up waiting for 10 minutes in the lobby for someone to assist me and talked to some other people who were equally disappointed. Also, a trip to the airport costs $64, I decided to take Uber for $40 instead. The interior hallways of the hotel looked very derelict, but the interior of the rooms were nice. The balconies are small and very close to another. The chairs on them are the cheapest lawn chair you can imagine, so watching the sunset (also because your neighbors conversation and person below you is playing music) to the sounds of the ocean was impossible. Lastly, I did not use the spa or restaurant as there were plenty of cheaper options nearby. In summary, I don't recommend this resort, spend the extra money and stay some place that values you.

Good short stay before cruise during spring break.

We did not get the room I originally booked and had to cram all 3 kids in one bed.

Quality hotel, nice pool with a good restaurant. Right on the beach with a good beach hangout area and by the newport fishing pier. Overall good experience.

Drinks a little highly priced but love the location and amenities.

Great hotel, nice room with beautiful ocean view! Only problem I had on my 5 nights staying there was slow elevators (need more).

Beautiful scenery, but parking is not convenient. The lot is across a busy street that is hard to get to. If you have the $$ valet is probably your best bet considering it's only $5 more a day than doing it yourself. The elevators need work. 3 elevators. One was broken and the second one went out during a busy time. Found myself going up the stairs to the 9th floor :(. The room itself was beautiful and clean however the AC fan was malfunctioning and sounded like a truck engine. All in all a few minor technical improvements and this place would be perfect. The staff made up for the shortcomings of the facility.

My experience at the resort was fair considering it was a short stay.The staff was friendly and knowledgeable of their job duties. I liked it enough to go back for another stay.I loved the on site Spa and resteraunts as well as the beach.

Hotel staffs are not kind. They didn't give deposit back for no reason.

16701 Collins Avenue Sunny Isles Beach FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Newport Beachside Resort places you within a few miles (5 km) of Oleta River State Park and Bal Harbour Shops. This 339-room, 3-star resort has a full-service spa along with an outdoor pool and free in-room WiFi. It's on the beach and also close to Aventura Mall and Promenade Shops.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 339 air-conditioned accommodations feature separate bedrooms. Guests can expect free WiFi and TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

At Newport Beachside Resort, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Parking is available for USD 20 per day (USD 25 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include a fitness center, a spa tub, and free WiFi in public areas.

Room options

One Bedroom Suite Oceanfront

Queen 1 | Sleeps 4

Classic Two Bedroom Suite City View

King 2 | Sleeps 6

One Bedroom Suite Partial Ocean View

Queen 1 | Sleeps 4

Superior 2 Queen Beds City View

Queen 2 | Sleeps 4

Guest reviews for Newport Beachside Resort

Everyone (46) Business (35) Couples (289) Family (272) Friends (113) Other (54)
2

lots of updates needed

Everyone

mold in room. way to crowded. took forever to check in.

By , from new hampshire on Jul 4, 2017

5

hotel services and area are perfect!

Everyone

Good stay, bad wheather but all other things where great!

By on Jun 10, 2017

4

on the beach.

Everyone

We have stayed here 3 times previously,and the same conditions with maid service. Checkin there are plenty of towels, etc. But as tie goes on the replacement don't follow. Soon there are no hand towels, washcloths, and floor mat. But 3-4 toilet rolls. Have to call or track down the cleaning persons. Will stay again.

By , from Rockville, MD on Jun 9, 2017

1

horrible worst experience.

Everyone

Horrible never will go back nor book with Orbitz experience horrible

By on May 31, 2017

Review comment responded on Jun 3, 2017

Dear Guest, Thank you for choosing to stay with us and for providing feedback from your visit. We are terribly sorry that you were unhappy with your experience at our hotel. Your thoughts will be relayed to our staff. Regards, Michelle T.

4

very close to the beach

Everyone

For my first time it was a good experience. Hotel is a little out dated but over experience was good

By , from Tulsa , Ok on May 28, 2017

Review comment responded on Jun 3, 2017

Dear George, We appreciate you taking the time to rate us and hope that you’ll allow us another opportunity to welcome you back for a better experience. Regards, Michelle T.

5

great hotel

Everyone

This was a wonderful stay with this hotel, we cant wait to come back! The hotel looked exactly like the pictures on the website which is very uncommon. The staff were very friendly and helpful. I stayed over my birthday and they were able to give us a king bed which we didn't have and they gave us a high floor with a great "partial" view. The view was great and we enjoyed our room. The staff even sent in a fruit platter and a card to say happy birthday which i thought was very thoughtful and kind. The location was perfect. We were close by everything and the beach was RIGHT there. Very happy we picked this place!

By , from Colorado Springs on May 18, 2017

3

decent stay.

Everyone

My stay was okay. This is my third time at this hotel and I like that it is right on the beach and also has a good location. I booked two nights through Orbitz and when I checked in I was told that the only charge I would be responsible was $20/ day for parking (overpriced in my opinion) however on the morning of check-out I had a charge to my credit card for $275 which included 2 nights of the hotel stay and 2 nights parking. I immediately called down to the front desk and was told that I was incorrectly charged however it was pending so I will have the money back in a few days. However I still think this is ridiculous since the error was on their end not mine. The hotel is loud and there were always a lot of people in the lobby. The elevators seem like they take forever. I could hear everything from the next room over and sometimes found it hard to sleep. We were ready to enjoy the beach and we got there at 4:30 and were not even greeted by the workers, rather just told "the beach is closing at 5" No one seemed to be enthusiastic about working here. Overall I wasn't impressed with my stay and I don't plan on returning. I don't feel as any of the associates did anything here to make my stay great. I drove almost 4 hours from Orlando just to stay for two nights, but I don't think that I returned home with anything to brag about.

By on May 14, 2017

Review comment responded on May 18, 2017

Dear Guest, Thank you for choosing to stay with us and for providing feedback from your visit. Please know that we truly do not wish to lose you as a guest. We are working diligently to improve and deliver a guest experience that is seamless. Thanks for letting us know. Warm Regards, Michelle

5

nice hotel n people

Everyone

Manager Cyrus was very kind and helpful. Everyone at front desk was kind and courteous

By on Apr 26, 2017

Review comment responded on May 4, 2017

Dear Guest, Knowing that our team left a lasting impression on you has truly made us happy. We are excited to learn the attentive service we provide and beauty of our resort made your visit here memorable. Thank you so muche for sharing. Warm, Regards.

2

not well maintained hotel

Everyone

The only nice thing about this hotel is it's location. The quality of the customer service/housekeeping is very disappointing. The amount of amenities is minimal and staff is not well trained/educated about the importance of customer service. Housekeeping staff is rude and disrespectful.

By on Apr 22, 2017

Review comment responded on Apr 24, 2017

Dear Guest, Thank you for taking out the time to review us. We will be sure to share your comments with upper management. Best Regards Michelle

3
Everyone

We recently visited this hotel 04/13 - 04-17. The hotel is a beautiful hotel and the "back yard" with the ocean in it is a GREAT view. The pier was amazing at sunset. The room was decent even though it needs to be repainted. Our sink had chipped paint in it and a few walls in the bathroom as well. The cleaning staff was very nice and friendly and made sure the rooms were stocked and cleaned. The front desk staff was nice and friendly and always willing to help until it came time for check out and we needed to speak with manager. The manager had "disappeared" basically and we almost missed our flight after being told he would be right back. The concierge desk was what we had a problem with. They helped us book an excursion for the alligator tour but failed to inform us that the bus ride would be 1 hour 45 mins there, not including picking up other people, and then another hour ride on another bus before getting to the destination. We basically wasted an entire day on a bus and we had other plans that day besides riding a bus all day. We were told to ready & outside at noon the bus didn't come until 1230 and we didn't return back to our hotel until 6pm. When we did return we got the run around as to who to talk too and the lady at the concierge desk was just rude and basically didn't care about what happened. So we wasted time and money. The hotel was suppose to have jet skiing in the back but within the time we were there we couldn't enjoy that because it wasn't available.

By on Apr 18, 2017

Review comment responded on Apr 24, 2017

Dear Guest, Thank you for choosing to stay with us and for taking the time to post a review of your visit. We appreciate the detailed comments about your experience staying with us. We are very disappointed that some of the aspects of your stay was less than favorable. Although we very much appreciate your complimenting us on the Front desk and Housekeeping staff. We look forward to welcoming you back. Best Regards Michelle