The Sunny is a beautiful hotel, and we genuinely wanted to love it. The lobby was stunning when we arrived and made a great first impression—there’s so much good to say, which is why it’s disappointing that our stay took a turn.
Shortly after check-in, we had a scary experience in the elevator. The elevator stopped and we were stuck for 30+ minutes with no power—no ability to call, and no movement. It honestly triggered my biggest fear. When we finally got out, no one followed up with us or checked in, which felt really surprising after something like that.
We tried to reset by heading to the pool area. Since it was raining, a kind server offered to take our order so we could calm down and eat (thank you!). After ordering, two staff members approached us and told us we had to move because a wedding rehearsal was about to take place there. We stayed, informed our server, and finished our meal—but being asked to move like that after the elevator incident was frustrating.
We asked to be moved to a lower floor because I didn’t feel comfortable getting back in the elevator. We were told it wasn’t possible. Construction was also happening, and while I own a resort so I understand renovations firsthand, our room should not have been occupied by guests during that level of noise. We couldn’t even take a nap—the noise was all around us.
I want to give major recognition to Adam—he was a HUGE help throughout our stay and truly did everything he could. He arranged a credit for us, which
