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Radisson Paraiso Mexico City

4.0 out of 5.0

Recent guest reviews

Huge, modern hotel which, thanks to the warmth and friendliness of staff, feels human. Offers everything you would expect of a big hotel - I found the room service was very good indeed, both the menu offer and the speed of service. Breakfast buffet plentiful and varied, with a distinct Mexican offer. All of this accompanied by live piano music. I had a good stay here and the concierges were really helpful in sorting out cars and excursions. I’ve only given 4 stars because the restaurant is really cold. Everyone piles on warm clothes to eat there - although staff will trundle a freestanding heater to your table at dinner.

I stayed here while working the Patriots vs Raiders game a few weeks ago. The hotel staff was very helpful in answering questions. The rooms were nice and the bed comfortable. The breakfast buffet was excellent as it offered a great variety with quality ingredients. Had dinner at the restaurant the one night and thought the food was great and authentic. The prices were very reasonable. I would highly recommend this hotel. It is also across from a large mall with a lot of food options. There is also a Wal Mart next to the mall.

The hotel has a great mall across the street. It has a good number of vendors right outside the hotel if you are interested in enjoying yummy street food. It's about 25 minutes from the airport with no or light traffic. Its hard to get around if you didn't rent a car because the hotel is located off a major route. I highly recommend using Uber. The rates are very reasonable. The local cans have a tendency to make up their own rates and in most cases try to take advantage of someone who is here visiting vs someone is from the area.

I recently stayed at the Radisson for ten days while working on an event at Estadio Azteca. For me the best part of this hotel is its proximity to the stadium which is only ten minutes. So if you are in town for a concert or game at the stadium, this is a great hotel. The rooms are okay, the restaurant is okay the bar area is nice. TRAVEL NOTE: So you have to insert your key card into the elevator before it will let you select a floor. The reader in the elevator is not good so when you insert the card and pull out press down on the card so the strip reads. Then you can press your floor button. It is also right across from a huge mall which is nice.

The hotel wasn't my choice as I was in Mexico City on business, but I was quite pleased with the results. It's anything you would expect from an American hotel. Room was clean and comfortable, and the exchange rate made everything affordable. Good experiences with room service and at the hotel bar. Multi-lingual staff was courteous and helpful. Only negatives were that the hotel internet was slow. The first day there it was too slow to stream even though I had "premium" internet. It did get faster from the second night on. Also, the room was noisy due to the proximity of the highway on my side of the hotel. There was heavy traffic most of each evening, and there was a lot of horn honking and sirens throughout the night. I had my sound machine on high in order to cover up the sounds. Overall a positive experience though.

this is a very nice, better quality hotel. it's located in the Pedregal neighborhood which is a higher end neighborhood. The hotel is very clean and modern featuring an atrium that runs through to the top floors. Room was large and the bedding very comfortable and the quality of the sheets very nice. Shower and amenities very pleasant. The staff was friendly and special compliments to Brenda and Alexander at the front desk and Mary Carmen the housekeeper all provided nice service. The main dining room has very tasty, well prepared food and the staff is keen to provide service. the breakfast menu is outstanding featuring fresh juices, lots of fruits and individually prepared hot items like eggs and tacos .I had several meals there and all were very satisfactory.

I will definitely stay in the Radisson again!! Great ubication, great service, quiet, privacy, Clean and a safe enviroment for adults and kids. I have my teenage daughter with me and she love the service and that everybody speaks english and so polite with us. when family came to visit personal at the front desk were very helpful and imediatly notify us.

We stayed there for almost 2 weeks. It's quiet and a good location for work at UNAM. It's in walking distance to a mall (Perisur) with ATM's, bakery, restaurants and to the Metrobus station. It's a pain to get to downtown from there, either metrobus+two metro lines, or by taxi which can take more than one hour in rush hour. The A/C is a bit noisy but it's better than to not have any A/C. The hotel staff is very nice and helpful. The breakfast buffet costs about 11-12 Euros, i.e. a bit expensive but its much better compared to chain hotels in the US, especially on Sundays, when there is a bigger juice selection and when they have a lady who prepares speciality tacos. When we came home after the 7.1. strength earth quake we didn't see any damage, even though the hotel has a huge glass facade. Electricity was on and the restaurant was working, in contrast to other parts of Mexico city that were without power for more than one day. The neighborhood appears safe, there is several police men and private guards in the green spaces near the walking bridge over the highway and near the mall. We'd stay there again.

The Radisson brand is a little hit and miss. Some are great, others are terrible. The Paraiso is somewhere in the middle. First off, it's not actually part of the Radisson group. It's a privately owned hotel operating under licence from Radisson for their branding. That said, it's the same in most respects. We stayed for a whistle-stop weekend away without kids. We had a suite, which are all located on the 10th floor (slightly unnerving, since the day before we arrived there had been an earthquake!). The suites by comparison to other Radissons are OK for size, but a bit lacking in amenities. Every other Radisson suite we've stayed in has a Nespresso type coffee machine. This one has a large coffee pot with a large sachet of coffee, so pretty much instant coffee on a larger scale. Staying in a suite, I expect certain things to be available. Some as a "just in case" back up (think toothpaste etc) and some as a given. Wifi, for me, is an absolute must. It's standard everywhere so I no longer ask when checking in. This Radisson has two wifis. The suites get a single code per guest (so two of us meant two codes). I had assumed this meant it would work for my laptop and my phone, but no. It's a code for a single device, so as most people do, I travelled with my phone and laptop, but was only able to connect one. The same applied to my wife. As we'd arrived late (3am late) we asked the next morning for two additional codes. It seems, their wifi is a prized asset as we were only allowed one each! The second device has to connect to the vagaries of their general wifi which spent half the time down, and the rest of the time, slower than walking to the internet servers and reading the information for myself! As for my backup things, in this case we needed toothpaste. I would have expected to find a couple of dental kits in the room, but as there wasn't, I asked. After checking that the hotel shop wasn't open, so I could buy some, the receptionist reluctantly gave me the dental kits they keep behind the desk. Why not just put these in the rooms? What do you gain by making your higher paying guests traipse to reception to beg? Breakfast was our next issue. Included in the cost of the suite, we were told when we checked in that breakfast was in the "club". Now, never having stayed in this particular hotel before, it seemed natural enough to assume that this was the name they had given to their breakfast area in the main part of the hotel. We came down in the morning, waited to be seated by the maitre d', who checked our room number, and ate a standard Radisson buffet breakfast. We asked the waiter if we needed to sign the bill as it was included. He said we did as the breakfast was included but not the tip (in Mexico, everyone is tipped for everything!). So, having eaten and signed for breakfast (and the tip) we left for the day. The next morning, we discovered that "the club" was actually a separate dinning room on the 10th floor with a very small, unlit sign, about10 yards away from the lifts. Presumably, their regular suite guest prefer not to mix with the general guests! Being exclusively for the suites, we assumed it would be excellent quality. Hmmm, perhaps my idea of quality and theirs are different, but I don't class a buffet of boiled potatoes, boiled veg, omelettes or cakes, a quality breakfast. Clearly, the less you pay for your room, the better standard of breakfast. Not being a fan of boiled carrots and broccoli for breakfast, I asked the waiter to see if they could make me huevos motulenos. It's a fairly common egg breakfast in Mexico, but the waiter seemed totally confused by what this might be. So much so, that we had to explain to him how to make it. Even then, he called the kitchen and asked us to speak to the chef! Fortunately, the kitchen was more competent and knew exactly what we wanted. The dish, when it arrived, was very good. but again, why would a hotel have an "exclusive" dinning experience, that is a much lower standard than the normal fayre? To add insult to injury, we found out that they actually planned on charging us for the previous day's breakfast in the general breakfast area! A few firm words, and this was soon rectified. Poor service in the general areas seems to be a theme of this hotel though. On the Saturday night we were going out for dinner. We thought we'd have a couple of drinks in the bar beforehand. Now, the key word here is bar. A place for serving drinks. My wife ordered a sparkling water, and I ordered a strawberry daiquiri. Not, you'd think, a particularly unusual order. The waiter returned though, very apologetic, that they didn't have strawberries to make the daiquiri. Disappointing, but not the end of the world. Instead, I ordered a mojito. Again, a fairly common cocktail, which pretty much any bar can make any time. Not this one though. No mint this time! So two of the worlds most popular cocktails, and they don't have the ingredients for either. Now to my mind, that's not a bar. If you can't make the basics, you should be ashamed to call yourself a bar. The general demeanour of the hotel is OK. It's a little dated, but not as bad as some. Leaky windows at the front don't help though. When it rains in Mexico, it rains. Hard. The entire front is glass and the panes leak, so the reception area ends up with the sofas nearest the front soaked through. The facilities are also a little dated. There is a gym and a hairdresser, but that's all. No pool, a single bar (or not-bar) and a shop that closes, it seems, five minutes after it opens. I never saw it open at all during our weekend. It's a serviceable hotel for now, but it's dating fast. Unless they close and renovate, this is going to be hotel of dwindling guests. Price-wise, it's not bad, but I think there are better value, more modern hotels in Mexico City. If you're looking for shopping, it's location is great. There is a large shopping centre directly across the road, anchored by Sears and containing the usual Americanista brands (Pottery Barn, Pull and Bear, Prada etc), but it's not so great for seeing the sights. You are pretty much in the middle of the visitor attractions, but that just means you're half an hour from everything. They're all either North of this hotel, east of it, or further south. Mexico City is a big place, but I think planning to stay somewhere near where you want to visit is a better option.

The price paid for the Quality of the rooms and service is not worth it. dirty old showers, outdated AC too much noise and the the temperature was never stable, service can be improved specially in the quality vs price, too expensive to have just an Average/poor stay.

Cuspide 53 Col Parques Mexico City DF

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Health club
  • Rooftop terrace

Six Flags Mexico is within 2 miles (3 km) of Radisson Paraiso Mexico City while other popular attractions such as Estadio Azteca are within 3 miles (5 km). This 4-star hotel has 240 guestrooms and offers conveniences like 2 restaurants, free in-room WiFi, and a health club. Estadio Olimpico and Jardin del Arte are also nearby.


Dining

Enjoy dining at Paraiso Restaurant, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with breakfast, served for a fee from 7 AM to noon.


Rooms

All 240 air-conditioned rooms feature coffee makers, free bottled water, and safes. Guests can expect free WiFi and LCD TVs with cable channels. Other amenities include hair dryers, phones, and ironing boards.


Property features

At Radisson Paraiso Mexico City, guests have access to a health club, a sauna, and a rooftop terrace. Self parking is available for MXN 50.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 5 meeting rooms, and a business center.

Room options

Deluxe Room, 1 King Bed, Corner

King 1 | Sleeps 3

Junior Suite, 1 King Bed (10th Floor)

King 1 | Sleeps 2

Business Room

Full 2 | King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 1049 reviews