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JW Marriott Hotel Mexico City Santa Fe

4.5 out of 5.0

Recent guest reviews

I do business in Toluca, Mexico quite often and have found that the drive to Santa Fe for a stay at the JW well worth the effort. The hotel is well situated in a very nice part of the city and the customer service is without compare. The bellmen Luis and Antonio are always ready to effectively meet and challenge that the customer can devise.

Being a Marriot Member bring good experience at this hotel , Manbers welcome you with empathy . Quatro restaurant is one of the best italian in the city . The Executive lounge is outstanding view of the city and great service (Now they offer any egg selection ) I consider is one of the best Hotel and is well located near BARRIO full bars and restaurants walking distance

Nice room on executive floor with king size bed....only problem was very small closet and very poor lighting in the room and bathroom. Otherwise, lovely view and service very good. All personnel very pleasant, kind, and helpful. Excellent location.

I stayed for a little under a month at this location and overall I am satisfied. I got to experience 2 earthquakes during my stay and found the organization and preparation of this building and staff to be exceptional. As for the room I stayed in, it was comfortable and quiet since I couldn't hear neighbors. Cleaning crew stuck to a fixed schedule as well as anyone else that had to come into the room. Fridge and mini bar are fully stocked (for additional charge) but can also be emptied out to fit your own groceries. The hotel Chef offers a great menu and selection of wine in both the Club floor and restaurant downstairs (delicious food). There is 24hr room service and a complete bar on the first floor. There are also good restaurants at walking distance, which concierge can help make a good recommendation. The gym is basic, with dumbells up to 30lbs, treadmills and a loft which is great to work out on early in the morning. If this gym isn't enough there is a professional gym equipped with spinning class, boxing and heavier weights across the street. This hotel also offers spa service (shower rooms, sauna, steam room, jacuzzi and different types of massage). The pool area is also relaxing. There is an ATM which i found to be safe to use and has low fee's. Chauffeur service is also safe and reliable whether it's for touring the city and nearby attractions or business. Overall I enjoyed my stay and look forward to my next visit.

Nice hotel, good location, the room was clean and over all the staff was very friendly and very kind, the only complain is the quality of the food in room service, really bad quality and taste, not recommended, its better to go down to the restaurant.

Stayed for one night. Staff was quick and courteous. There are various restaurants within waling distance. bed was very comfortable and room was nice and clean. breakfast was hot and tasty. definitely recommend.

Weekend birthday (and anniversary) stay at the JW Marriott Santa Fe. The hotel felt very modern but still cozy/warm. Service was great throughout, especially Joaquin at CuA restaurant. He provided great advice on tourist spots, and historical landmarks. There is a nice mall across the street with lots of restaurant options. Most major tourist hot spots were 30 - 45 min using cab or ride share.

Hotel is pretty nice. Good rooms. Hotel accomodations are quite new. Service is really good. Nice restaurants around the hotel (try the fogo de chao brazilian restaurant). I would definitely stay here again.

This is one of the best hotels in terms of customer service. The service is remarkable in every way. I can't say enough great things about services at JW Marriott Santa Fe. Estela Madina, Juan Lopez, and others have been very attentive at Executive lounge. Everybody is very polite and friendly--front desk, fitness center, concierge, housekeeping. I will definitely consider to stay at this hotel again whenever I am in Mexico City.

I have the opportunity to travel around the world and this is always one of my favorite hotels. Everyone is kind, courteous, attentive and they always remember your name! Quite impressive considering the size of the hotel and the #'s of guests that must stay there. I particularly enjoy the Executive Lounge. The gentlemen that work there, Victor and Juan, always go above and beyond to make the guests feel welcome and cared for. They remember your name, how you take your coffee, what wine you prefer to drink and the last time they saw you. They are incredible and represent Marriott beautifully. They are the ultimate professionals and I consider them friends. Don't miss the JW Marriott Mexico City Santa Fe and be sure to stop on the 14th floor at the Executive Lounge.

Ave Sante Fe 160 Col Santa F Mexico City DF

Hotel highlights

  • Onsite dining
  • Spa
  • Indoor pool
  • Fitness center

JW Marriott Hotel Mexico City Santa Fe is located within a mile (2 km) of Expo Bancomer Santa Fe and Ciudad de los Ninos. This 221-room, 4.5-star hotel has 2 restaurants along with conveniences like a full-service spa and an indoor pool. Centro Santa Fe and Anahuac University are also nearby.


Enjoy dining at one of 2 onsite restaurants including Quattro, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.


JW Marriott Hotel Mexico City Santa Fe's 221 rooms are air-conditioned and provide iPod docks, minibars, and espresso makers. 42-inch LED TVs come with cable channels and first-run movies, and guests can stay connected with WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Safes, phones, and ironing boards are also standard.

Property features

At JW Marriott Hotel Mexico City Santa Fe, guests enjoy a full-service spa, an indoor pool, and a fitness center. Parking is MXN 120 per night (MXN 120 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a spa tub, a steam room, and WiFi in public areas.

Room options

Superior Room

Full 2 | King 1 | Sleeps 3

Junior Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 466 reviews