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Gran Hotel Ciudad De Mexico

4.0 out of 5.0

Recent guest reviews

Great hotel, great service. Would definitely stay again.

We had excellent stay in a master suite facing out on the square. We will return to this classic and beautiful hotel.

The staff is so nice , upgrade the room v.v yeah~ The hotel view is amazing !!!! Classic style

I had my first experience in this hotel as a very young woman and had fond memories of my stay. Thirty years later, I haven't been disappointed. Great place to experience everything that is Downtown, and my room had a great view of te Zocalo.

Everyone was so helpful and friendly, looking forward to my next trip to Mexico City and the stay at your hotel, it was Gran! Thanks for everything to all, Regards, Andrew Rios

Situated right in the heart of the Centro Histórico in Mexico City! A great stay with excellent service and accommodations! Highly recommend!

Great hotel, friendly staff, can get a bit noisy at times but overall a great experience.

Just amazing! This was a amazing hotel with a wonderful staff. Location is perfect for site seeing. Check out Cardinal restaurant for breakfast right down the street the hot chocolate is out of this world. This hotel is truly an must have experience!

Was an amazing stay very polite staff and the room was amazing with the view. We ate at two of the restaurants in the hotel and both were very good.

I and my family stayed 3 nights it this hotel. It was one the best hotels we ever booked. There was nothing we could complain about.

Everyone was so helpful and friendly any questions I had they were ready to assist me .

The staff couldn't have been more accommodating and attentive to every detail. It started raining right before we wanted to go out for dinner. The doorman immediately brought us two umbrellas. It was our honeymoon and we asked if we could get a room upgrade. The concierge immediately found us a room with a view of the plaza . Just an amazing experience.

Everything about this hotel was amazing for the lone night we stayed there. The beautiful decor, good service, proximity to attractions, etc. we will be staying here again if/ when we come back to Mexico city!

Gorgeous hotel, high ceiling and classy interior design. This hotel also has a good restaurant upstairs that you can see a great view of zocalo and cathedral. I would love to use this hotel again!

I arrived early and the room was not ready. I am nt sure whether they could offer an alternative room, but the reception guy did not make any effort to find one. Rather than this one guy, everything esle was great. The only thing is that the room decor is quite oldish, but this is what one expects from such a classical hotel.

This is a beautiful historical hotel located right in center of Mexico city. The staff was welcoming and friendly, Wi-Fi was excellent. Downside, the hotel is from the 1800s....that being said...plumbing needs upgrades, there is a distinct sewage smell that permeates the room. Our room had a window we were told had a view to a garden this garden turned out to be a fake wall mounted paper mural of trees. This stay was disappointing for my family.

I was extremely happy with our stay here. First, for the entire week we experienced world-class customer service. The staff couldn't be nicer. Very helpful, friendly, and caring. It helped that most were bi-lingual (since my Spanish isn't very good). The terrace restaurant afforded a 5-star view and we found the food and bar pretty good, and again, that wonderful view of the Zocalo. This great view cannot be highlighted enough! The room was comfortable, very clean, and well-maintained. Also, the lobby is spectacular. Even on day seven, I found myself staring up at the fantastic Tiffany stained glass ceiling. I highly recommend this hotel.

Very comfortable and large room, posh bathroom, beautiful and upscale interior, superb location (right next to zocalo). No swimming pool though. We did not try the food. Excellent price for the room and lower than nearby American chain hotels. They were also very relaxed about having two children in the room, which was not a trivial requirement.

This is a wonderful luxury hotel in a former opulent department store reminiscent of the Galeries Lafayatte in Paris. The staff was very friendly and helpful. Many of them speak English.

The staff is very helpful always in a good mood, hotel is beautiful, you feel safe

Av. 16 de Septiembre #82 Mexico City DF

Hotel highlights

  • Steps from Plaza de la Constitucion and Zocalo
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Cuauhtemoc, Gran Hotel Ciudad De Mexico is next to popular attractions like Plaza de la Constitucion and Zocalo. This 60-room, 4-star hotel has free in-room WiFi along with a fitness center and a rooftop terrace. Centrally located in Mexico City, the hotel is also a short walk from Palacio Nacional and Ayuntamiento.


Dining

Enjoy dining at Cafe Ciudad de Mexico, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, quench your thirst with a drink at the bar/lounge, and chat with other guests at the free manager's reception. Start your day off with breakfast, available for a fee.


Rooms

The 60 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free weekday newspapers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, free bottled water, and safes are also standard.


Property features

At Gran Hotel Ciudad De Mexico, guests have access to a fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 13 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 5 meeting rooms, conference space, and a 24-hour business center.

Guest reviews for Gran Hotel Ciudad De Mexico

Everyone (14) Couples (19) Business (2) Family (7) Other (8) Friends (2)
5
Everyone

Great hotel, great service. Would definitely stay again.

By on Apr 20, 2018

Review comment responded on Apr 21, 2018

Dear guest, We appreciate your comments. It is such a pleasure to know that we managed to turn your stay into a remarkable experience. We remain at your entire service and hope to see you again. Best wishes,

5

great location

Everyone

We had excellent stay in a master suite facing out on the square. We will return to this classic and beautiful hotel.

By , from Kilmarnock, Virginia USA on Feb 15, 2018

Review comment responded on Feb 15, 2018

Dear Rich, Thank you so much for giving us your comments. We are more than proud to know that your expectations were achieved. It would be a pleasure to receive you again in Mexico City. Kind regards,

5

upgrade the room , so nice

Everyone

The staff is so nice , upgrade the room v.v yeah~ The hotel view is amazing !!!! Classic style

By , from california on Feb 5, 2018

Review comment responded on Feb 7, 2018

Dear guest, We appreciate the time you took to share with us your comments. It was a pleasure that you enjoyed your stay.and the upgrade. It would be a pleasure to see you again. Kind regards,

5

great even after 30 years!

Everyone

I had my first experience in this hotel as a very young woman and had fond memories of my stay. Thirty years later, I haven't been disappointed. Great place to experience everything that is Downtown, and my room had a great view of te Zocalo.

By , from Los Angeles on Feb 2, 2018

Review comment responded on Feb 2, 2018

Dear Gloria, Thank you very much for your comments. We are pleased to know that you had visited the hotel before and now you are back again to continue enjoying unique moments. We will be happy to see you again. Best regards,

5

it's was just a wonderful stay!

Everyone

Everyone was so helpful and friendly, looking forward to my next trip to Mexico City and the stay at your hotel, it was Gran! Thanks for everything to all, Regards, Andrew Rios

By , from California on Nov 22, 2017

Review comment responded on Nov 27, 2017

Dear Andrew, Thank you for choosing Gran Hotel Ciudad de México and for having a wonderful experience full of memorable moments. It would be so good to have you again as a guest when you return to Mexico City. Best wishes,

5

excellent stay!

Everyone

Situated right in the heart of the Centro Histórico in Mexico City! A great stay with excellent service and accommodations! Highly recommend!

By on Aug 13, 2017

Review comment responded on Aug 15, 2017

Dear guest, Dear Guest, Thank you very much for your comment. We are pleased that you enjoyed the location, the rooms and the service. We hope to see you again on your next visit to Mexico City. Best Wishes,

4
Everyone

Great hotel, friendly staff, can get a bit noisy at times but overall a great experience.

By on Jul 2, 2017

Review comment responded on Jul 4, 2017

We are very thankful with you for writing your opinion Thank you also for choosing Gran Hotel Ciudad de México to stay while you were in our city. The noise is always during the day, but at night there is not noise. We look forward to welcome you back to our hotel in the future. Best wishes,

5

close to everything

Everyone

Just amazing! This was a amazing hotel with a wonderful staff. Location is perfect for site seeing. Check out Cardinal restaurant for breakfast right down the street the hot chocolate is out of this world. This hotel is truly an must have experience!

By on May 26, 2017

Review comment responded on May 29, 2017

Gran Hotel Ciudad de México is pleased to know that your stay was really amazing. As you know we are located in the main heart of downtown where you can find so many things to do. We are proud to know that you were completely satisfied with our service and we hope to see you again. Best wishes,

5

amazing hotel

Everyone

Was an amazing stay very polite staff and the room was amazing with the view. We ate at two of the restaurants in the hotel and both were very good.

By , from Los Angeles, CA on May 20, 2017

Review comment responded on May 22, 2017

Dear Marshall, Thank you very much for sending us your feedback about your recent stay with us. We feel happy to know you had a wonderful experience in Gran Hotel Ciudad de México where the restaurant, the room and the staff allowed you to create memorable moments. It would be a pleasure to know you have planned to come back again. Best wishes,

5

nice hotel in excellent location.

Everyone

I and my family stayed 3 nights it this hotel. It was one the best hotels we ever booked. There was nothing we could complain about.

By , from Chicago on Dec 3, 2016

Review comment responded on Dec 5, 2016

Thank you for sending us your comments about your recent stay at our hotel. As you may know, we have the privilege of being located in one of the most historic and emblematic buildings in Mexico City´s downtown. We look forward to welcoming you back to our hotel in the future. Best Regards