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Recent guest reviews

The staff is simply amazing! They make every effort to make you feel comfortable and welcome. The hotel lobby is beautiful, the rooms are obviously a little older, but they are very comfortable. The hotel provides water and apples for guests, they are there for you to take, which is very helpful if you are touring the city. Of course the view to el zócalo is incredible. They also helped us with to send some packages and move our luggage to a different hotel. Thanks to Jorge, Javier, Manuel (the concierge) and the security personnel. Definitely an amazing hotel to stay in Mexico City.

The building is gorgeous! Staff are very friendly. We found out helpful that they are able to store our luggage before we checked in and after check out. They offer coffee and tea all day. On every floor they have apples and water bottles for guests, also free. The restaurant that over looks El Zocalo is special! We highly recommend the stay.

All staff is very friendly n/ profesional all ways from entrance to the terrace restaurant all time one of my preference hotels in CDMX Zócalo

Outstanding location, beautiful inside. Room was pretty, but small. Very helpful staff, for the most part. Had an unpleasant experience with a waiter in the hotel restaurant, but otherwise an excellent stay.

Hotel had and excellent history and the building was beautiful

It is a grand hotel. Beautiful lobby, classy room, good service, excellent breakfast, especially the huevos rancheros. Our room, 301, overlooked the zocolo and we enjoyed the view immensely. Overall, a great location, classy hotel at a reasonable cost.

It was a great stay at Gran Hotel Cuidad De Mexico. Everything is close by you have restaurants, shopping stores, and historic sites.

One of the best well kept hotels from the 19 century. Very elegant in an old fashion way. Loved it!

Such a great hotel. Everyone was super friendly and helpful. Although my Spanish language was limited staff took their time with me and made me feel comfortable. Room was clean and had an incredible view. Highly recommend.

Excellent hotel closed to zócalo, bellas artes and the restaurant it’s also great with excellent view!

Beautiful elegant hotel. Service excellent. Jorge and Salvador greet you kindly and are very helpful. In the delicious upstairs restaurant with a balcony overlooking the palace and cathedral, Cesar and Michelle treat you with friendliness and graciousness. The tasty breakfasts are everything you might want and well served by Daniel, Fernando and Valeria. The rooms are well appointed. A small thing, but truly a blessing, is unlimited bottled water which is much appreciated.

Great views and awesome service! This place is a must if staying in Mexico City.

No complaints. Stayed three days and saw everything I intended to. Took a bus from El Paso to see the Mexican countryside. Flew back to SF and saw the Gulf of Cortez. All firsts. Great 1898 hotel to stay in.

Was given complimentary upgrade to large room overlooking main square. Excellent service.

Great hotel, great service. Would definitely stay again.

We had excellent stay in a master suite facing out on the square. We will return to this classic and beautiful hotel.

The staff is so nice , upgrade the room v.v yeah~ The hotel view is amazing !!!! Classic style

I had my first experience in this hotel as a very young woman and had fond memories of my stay. Thirty years later, I haven't been disappointed. Great place to experience everything that is Downtown, and my room had a great view of te Zocalo.

Everyone was so helpful and friendly, looking forward to my next trip to Mexico City and the stay at your hotel, it was Gran! Thanks for everything to all, Regards, Andrew Rios

Av. 16 de Septiembre #82 Mexico City CDMX

Hotel highlights

  • Steps from Plaza de la Constitucion and Ayuntamiento (City Hall)
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Historic Center, Gran Hotel Ciudad De Mexico is next to popular attractions like Plaza de la Constitucion and Ayuntamiento (City Hall). This 60-room, 4.5-star hotel has free in-room WiFi along with a fitness center and a rooftop terrace.


Dining

Enjoy dining at Cafe Ciudad de Mexico, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, quench your thirst with a drink at the bar/lounge, and chat with other guests at the free manager's reception. Buffet breakfast is offered for a fee each morning from 7 AM to noon.


Rooms

The 60 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free weekday newspapers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, free bottled water, and safes are also standard.


Property features

At Gran Hotel Ciudad De Mexico, guests have access to a fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 13 per day. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Super Saver 2 Full Beds

Twin 2 | Sleeps 4

Master Suite

King 1 | Full 1 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Double Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Gran Hotel Ciudad De Mexico

Everyone (25) Couples (22) Business (2) Family (9) Other (8) Friends (2)
5
Families Families

The staff is simply amazing! They make every effort to make you feel comfortable and welcome. The hotel lobby is beautiful, the rooms are obviously a little older, but they are very comfortable. The hotel provides water and apples for guests, they are there for you to take, which is very helpful if you are touring the city. Of course the view to el zócalo is incredible. They also helped us with to send some packages and move our luggage to a different hotel. Thanks to Jorge, Javier, Manuel (the concierge) and the security personnel. Definitely an amazing hotel to stay in Mexico City.

By on Sep 15, 2019

Review comment responded on Sep 17, 2019

Dear guest, Thank you for taking the time to share your last experience. We are extremely glad to hear that everything was above your expectation; that our wonderful staff, welcome amenities, the lobby and the hospitality created such a good impression on you. Your congratulation will be send to Jorge, Javier and Manuel. We are looking forward to welcome you back again in a near future. Warm regards

5
Partner Couples

The building is gorgeous! Staff are very friendly. We found out helpful that they are able to store our luggage before we checked in and after check out. They offer coffee and tea all day. On every floor they have apples and water bottles for guests, also free. The restaurant that over looks El Zocalo is special! We highly recommend the stay.

By , from San Francisco on Jul 30, 2019

Review comment responded on Jul 30, 2019

Dear Katie, Thank you for taking the time to write about your last experience at the Gran Hotel Ciudad de México. We are glad to hear that the bottles of water and the apples for free as well as the complimentary amenities were unique. We hope that you would never forget this experience and think about coming again to this beautiful city. Kind regards,

5
Everyone

By on Jun 5, 2019

Review comment responded on Jun 7, 2019

Estimado huésped. Gran Hotel Ciudad de México agradece el saber que disfrutó su estancia. Esperamos volver a recibirlo. Saludos,

5
Everyone

All staff is very friendly n/ profesional all ways from entrance to the terrace restaurant all time one of my preference hotels in CDMX Zócalo

By on May 18, 2019

Review comment responded on May 18, 2019

Dear guest, Thank you for taking the time to write your sincere opinion about your recent stay. We feel really happy that we exceed your expectations and you had an unforgettable experience where you recognized the attentive service from the staff. It would be a pleasure to welcome you back to Gran Hotel Ciudad de México. Kind regards,

4
Partner Couples

Outstanding location, beautiful inside. Room was pretty, but small. Very helpful staff, for the most part. Had an unpleasant experience with a waiter in the hotel restaurant, but otherwise an excellent stay.

By on Apr 10, 2019

Review comment responded on Apr 10, 2019

Dear guest, Thank you for taking the time to share your last experience with us. We are very happy to see that you enjoyed the locations, the room and the interior designed. We will verify that all the staff can always be polite, friendly and dearly to help with everything that you may need. We will be glad to welcome you again and continue to create together memorable moments. Kind regards,

5
Partner Couples

Hotel had and excellent history and the building was beautiful

By on Mar 6, 2019

Review comment responded on Mar 6, 2019

Dear guest, It was a pleasure having you as a guest and could enjoyed your experience at Gran Hotel Ciudad de México. We would be waiting for your next trip to México City. Best wishes,

5
Everyone

It is a grand hotel. Beautiful lobby, classy room, good service, excellent breakfast, especially the huevos rancheros. Our room, 301, overlooked the zocolo and we enjoyed the view immensely. Overall, a great location, classy hotel at a reasonable cost.

By , from Bethesda, MD on Jan 21, 2019

Review comment responded on Jan 21, 2019

Dear Micheael, Thank you for staying at Gran Hotel Ciudad de México. We are glad that you enjoyed the comfortable room overlooking to the Zócalo, the location and the attentive service from the staff. We look forward to see you again. Kind regards,

5
Everyone

It was a great stay at Gran Hotel Cuidad De Mexico. Everything is close by you have restaurants, shopping stores, and historic sites.

By , from California on Nov 13, 2018

Review comment responded on Nov 14, 2018

Dear Edgar, Thanks so much for your very kind opinion. We are very happy to know that your expectations were completed and that the location allowed you to discover the main touristic places in Mexico City. Hopefully we will have the pleasure to welcome you again to Gran Hotel Ciudad de México. Best wishes,

4
Everyone

One of the best well kept hotels from the 19 century. Very elegant in an old fashion way. Loved it!

By on Oct 26, 2018

Review comment responded on Oct 30, 2018

Dear guest, Thank you for sharing with us your experience at Gran Hotel Ciudad de México. We are delighted to read that your stay was beyond your expectations. Please come back soon, we will be waiting for you to continue having together memorable moments. Best wishes,

5
Everyone

Such a great hotel. Everyone was super friendly and helpful. Although my Spanish language was limited staff took their time with me and made me feel comfortable. Room was clean and had an incredible view. Highly recommend.

By on Sep 8, 2018

Review comment responded on Sep 8, 2018

Dear guest, Thank you for taking the time to write your sincere opinion about your recent stay with us, we feel really happy that we exceed your expectations and you have enjoyed the service. It would be a pleasure to welcome you back to Gran Hotel Ciudad de México on your next trip! Best wishes,

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