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Recent guest reviews

Loved the gorgeous building, huge rom with high ceilings and balcony. Polite, attentive, and knowledgeable staff. Restaurant food was not that great but the view was outstanding.

Staff was great due to covid there was not alot people, also the restaurant was awesome!

Our room was absolutely beautiful. You feel like you are staying in a museum.

Downtown Mexico City is very dangerous for tourists.

Beautiful property, excellent location and very friendly staff. The room is spacious but a bit old. Overall, very nice hotel and we will come back.

The staff is simply amazing! They make every effort to make you feel comfortable and welcome. The hotel lobby is beautiful, the rooms are obviously a little older, but they are very comfortable. The hotel provides water and apples for guests, they are there for you to take, which is very helpful if you are touring the city. Of course the view to el zócalo is incredible. They also helped us with to send some packages and move our luggage to a different hotel. Thanks to Jorge, Javier, Manuel (the concierge) and the security personnel. Definitely an amazing hotel to stay in Mexico City.

The building is gorgeous! Staff are very friendly. We found out helpful that they are able to store our luggage before we checked in and after check out. They offer coffee and tea all day. On every floor they have apples and water bottles for guests, also free. The restaurant that over looks El Zocalo is special! We highly recommend the stay.

All staff is very friendly n/ profesional all ways from entrance to the terrace restaurant all time one of my preference hotels in CDMX Zócalo

Outstanding location, beautiful inside. Room was pretty, but small. Very helpful staff, for the most part. Had an unpleasant experience with a waiter in the hotel restaurant, but otherwise an excellent stay.

Hotel had and excellent history and the building was beautiful

It is a grand hotel. Beautiful lobby, classy room, good service, excellent breakfast, especially the huevos rancheros. Our room, 301, overlooked the zocolo and we enjoyed the view immensely. Overall, a great location, classy hotel at a reasonable cost.

It was a great stay at Gran Hotel Cuidad De Mexico. Everything is close by you have restaurants, shopping stores, and historic sites.

One of the best well kept hotels from the 19 century. Very elegant in an old fashion way. Loved it!

Such a great hotel. Everyone was super friendly and helpful. Although my Spanish language was limited staff took their time with me and made me feel comfortable. Room was clean and had an incredible view. Highly recommend.

Excellent hotel closed to zócalo, bellas artes and the restaurant it’s also great with excellent view!

Beautiful elegant hotel. Service excellent. Jorge and Salvador greet you kindly and are very helpful. In the delicious upstairs restaurant with a balcony overlooking the palace and cathedral, Cesar and Michelle treat you with friendliness and graciousness. The tasty breakfasts are everything you might want and well served by Daniel, Fernando and Valeria. The rooms are well appointed. A small thing, but truly a blessing, is unlimited bottled water which is much appreciated.

Great views and awesome service! This place is a must if staying in Mexico City.

No complaints. Stayed three days and saw everything I intended to. Took a bus from El Paso to see the Mexican countryside. Flew back to SF and saw the Gulf of Cortez. All firsts. Great 1898 hotel to stay in.

Av. 16 de Septiembre #82 Mexico City CDMX

Hotel highlights

  • Walking distance to Zocalo and Metropolitan Cathedral (Catedral Metropolitana)
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown Mexico City, Gran Hotel Ciudad De Mexico is adjacent to Zocalo and within a 5-minute walk of other popular sights like Metropolitan Cathedral (Catedral Metropolitana). This 60-room, 4.5-star hotel has 2 restaurants along with conveniences like free in-room WiFi and a fitness center.


Dining

Enjoy dining at Cafe Ciudad de Mexico, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, quench your thirst with a drink at the bar/lounge, and chat with other guests at the free manager's reception. Buffet breakfast is offered for a fee each morning from 7 AM to noon.


Rooms

The 60 rooms have an array of amenities, including minibars, coffee makers, and free local calls. Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Free bottled water, safes, and ironing boards are other standard amenities.


Property features

Gran Hotel Ciudad De Mexico offers a fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 13 per day. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Master Suite Zocalo View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Super Saver One King

1 King Bed | Sleeps 2

Master Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Gran Hotel Ciudad De Mexico

Everyone (22) Couples (4) Family (5)
5
Everyone

Loved the gorgeous building, huge rom with high ceilings and balcony. Polite, attentive, and knowledgeable staff. Restaurant food was not that great but the view was outstanding.

By , from Green Valley, IL on Oct 12, 2020

Review comment responded on Oct 12, 2020

Dear Charles, hank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! It was wonderful that the you had an unforgettable experience and hope to welcome you back soon. Best wishes,

5
Family

Staff was great due to covid there was not alot people, also the restaurant was awesome!

By on Sep 28, 2020

Review comment responded on Sep 28, 2020

Dear guest, What a wonderful comment, we truly appreciate your words. We are happy to hear that you loved every aspect of the Gran Hotel Ciudad de México and you felt safe during your stay. We hope to welcome you back in the near future. Best wishes

5
Everyone

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

Dear guest, We are so glad that you had an incredible stay with us. We hope to see you in the near future. Best regards,

5
Partner Couples Friends Family

Our room was absolutely beautiful. You feel like you are staying in a museum.

By on Dec 4, 2019

Review comment responded on Dec 4, 2019

Dear guest, We are enchanted to read that your stay was beyond your expectations and you really love the room. It would be a pleasure to welcome you back in the near future. Best wishes,

1
Family Business Business

Downtown Mexico City is very dangerous for tourists.

By , from AnytownUS on Nov 21, 2019

Review comment responded on Nov 22, 2019

Dear guest, Thanks for your opinion. The downtown is a fairly safe area with police and cameras 24 hours a day. We remain at your entire service and hope that you can give us a second opportunity in the future. Kind regards.

5
Friends

Beautiful property, excellent location and very friendly staff. The room is spacious but a bit old. Overall, very nice hotel and we will come back.

By on Nov 16, 2019

Review comment responded on Nov 19, 2019

Dear guest, It was a pleasure that your stay was an unforgettable experience and you could enjoy every aspect of Gran Hotel Ciudad de México. We hope to see you in the near future. Best wishes,

5
Family Family

The staff is simply amazing! They make every effort to make you feel comfortable and welcome. The hotel lobby is beautiful, the rooms are obviously a little older, but they are very comfortable. The hotel provides water and apples for guests, they are there for you to take, which is very helpful if you are touring the city. Of course the view to el zócalo is incredible. They also helped us with to send some packages and move our luggage to a different hotel. Thanks to Jorge, Javier, Manuel (the concierge) and the security personnel. Definitely an amazing hotel to stay in Mexico City.

By on Sep 15, 2019

Review comment responded on Sep 17, 2019

Dear guest, Thank you for taking the time to share your last experience. We are extremely glad to hear that everything was above your expectation; that our wonderful staff, welcome amenities, the lobby and the hospitality created such a good impression on you. Your congratulation will be send to Jorge, Javier and Manuel. We are looking forward to welcome you back again in a near future. Warm regards

5
Partner Couples

The building is gorgeous! Staff are very friendly. We found out helpful that they are able to store our luggage before we checked in and after check out. They offer coffee and tea all day. On every floor they have apples and water bottles for guests, also free. The restaurant that over looks El Zocalo is special! We highly recommend the stay.

By , from San Francisco on Jul 30, 2019

Review comment responded on Jul 30, 2019

Dear Katie, Thank you for taking the time to write about your last experience at the Gran Hotel Ciudad de México. We are glad to hear that the bottles of water and the apples for free as well as the complimentary amenities were unique. We hope that you would never forget this experience and think about coming again to this beautiful city. Kind regards,

5
Everyone

By on Jun 5, 2019

Review comment responded on Jun 7, 2019

Estimado huésped. Gran Hotel Ciudad de México agradece el saber que disfrutó su estancia. Esperamos volver a recibirlo. Saludos,

5
Everyone

All staff is very friendly n/ profesional all ways from entrance to the terrace restaurant all time one of my preference hotels in CDMX Zócalo

By on May 18, 2019

Review comment responded on May 18, 2019

Dear guest, Thank you for taking the time to write your sincere opinion about your recent stay. We feel really happy that we exceed your expectations and you had an unforgettable experience where you recognized the attentive service from the staff. It would be a pleasure to welcome you back to Gran Hotel Ciudad de México. Kind regards,

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