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Recent guest reviews

Nice services and attention from the staff, they try to accommodate your request.

the location was great!! have stayed here several times. this time had some issues with room availability and room was not as expected, when packing to leave found a pair of dirty socks next to the bed, that must had belong to the previous customers. Not a preaty picture!!

It was the perfect place to stay during a long weekend in Mexico City. The staff was amazing - friendly and helpful. The food from room service was very good and came quickly. The room was clean and easy to relax in.

Have to change room 2 times, even though I am an Orbitz's Platinum

Very quick check in professional staff and attentive to business travelers needs

Good location, close to everything. Nice views from the room.

nice location and good room service, good good good

Overall a nice hotel, well located, in general friendly staff. Management needs to work in attention to details and basic services that a 4.5 hotel should offer, as turn down services in the evening, complementary coffee consumption, tooth brush, etc. I was satisfied with the quality of the food for the room service, but disappointed and surprise for the additional charges for coffee espresso capsules in the room, the bottle of water and the attempt to be charge for the consumption of the minibar that never happened. Those behaviors or practices should not be part of the 4.5 start hotel operations.

I stayed for 2 nights. The hotel was close to Chapultepec Park, Polanco and Downtown Mexico City. Everything was no farther than a 25 minute Uber ride

Great location. Clean rooms. Friendly and helpful service.

This is a small hotel with good service and exelent location

This good located hotel it’s near to Chapultepec castle so have a very nice view and great amenities

The location and the people are great. Everyone treat you very good. They help me with a surprise for my husband. It was. Wonderful

Shower turning hot and cold intermittently. During my stay may American Express card was cloned I'm not saying this is Hotels fault but very bad luck. The worst part was that my Wife took a taxi from the hotel and lived a terrifying story. Was a SUV and at the middle of the ride she heard a sound in the back of the truck (taxi) the cover of the trunk unfolded an a person was at the trunk!!! she almost fainted. Apparently was the daughter of the chofer but may wife was so terrified that ask the driver to stop and she got out of the car.

We visited Mexico for a week and stay at this very nice hotel. Omar and Dante were excellent. They made sure we had a nice room, helped us with directions to different places, and getting around the city. They were very polite. I would recommend this hotel anytime.

Nice hotel near the nice restaurante Chapultepec forest near ti the best museums Al the staff was friendly Nice place yo visit

The Huatulco Beach Hotel is very nice,but if I new I would have to catch a cab everytime I wanted to swim at the beach I would not have picked this hotel. it is too dangerous to swim there,lots of rip currents ect, nobody swims at this beach.the restaurants were very good.this Hotel caters to young local partiers that stay up till 3-4am yelling, slamming doors, ect without any regard for others.if you want to get a good nights rest do not book rooms next to the cantina bar club as it tends to get very loud at night.

My first night was interrupted by loud party, my remainder nights were excellent with my amazing upgrade and hospitality .. Gracias!

Mariano Escobedo Av. #756 Col. Anzures Mexico City CDMX

Hotel highlights

  • Walking distance to Chapultepec Park and Paseo de la Reforma
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Reforma, Grand Fiesta Americana Chapultepec is adjacent to Chapultepec Park and within a 5-minute walk of other popular sights like Paseo de la Reforma. This 203-room, 4.5-star hotel has a full-service spa along with a 24-hour health club and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to noon.


Rooms

All of Grand Fiesta Americana Chapultepec's 203 soundproofed rooms provide minibars, coffee makers, and free bottled water. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other amenities include laptop-compatible safes, ironing boards, and desks.


Property features

Guests staying at Grand Fiesta Americana Chapultepec enjoy access to a full-service spa, a 24-hour health club, and a spa tub. Valet parking is offered for MXN 100 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.

Room options

Deluxe Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Deluxe Double Room, 2 Double Beds, Park View

2 Double Beds | Sleeps 4

Fiesta Club, 1 King Park View

1 King Bed | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Grand Fiesta Americana Chapultepec

Everyone (24) Couples (2) Business (1) Family (1)
5
Everyone

Nice services and attention from the staff, they try to accommodate your request.

By , from Miami on Nov 25, 2020

Review comment responded on Nov 26, 2020

Dear Frank, Thank you very much for your comments. We're glad to know that you enjoyed the service and your stay in general. Let us know of your next visit, we'll be delighted to provide you a great experience again. Kind regards! Grand Fiesta Americana Chapultepec

4
Friends

the location was great!! have stayed here several times. this time had some issues with room availability and room was not as expected, when packing to leave found a pair of dirty socks next to the bed, that must had belong to the previous customers. Not a preaty picture!!

By on Feb 29, 2020

Review comment responded on Feb 29, 2020

Thank you very much for your comments. We're glad to know that you enjoyed the service and your stay in general. Let us know of your next visit, we'll be delighted to provide you a great experience again. Best regards! Grand Fiesta Americana Chapultepec

5
Everyone

By on Aug 26, 2019

Review comment responded on Aug 27, 2019

Thanks for your preference, we are glad you enjoy your stay. Best regards.

5
Everyone

By on Apr 22, 2019

Review comment responded on Apr 23, 2019

Estimado Huésped, Muchas gracias por visitarnos. Nos complace que haya disfrutado su estadía, esperamos recibirle muy pronto para consentirle nuevamente. Reciba un cordial saludo, Grand Fiesta Americana Chapultepec

5
Partner Couples

It was the perfect place to stay during a long weekend in Mexico City. The staff was amazing - friendly and helpful. The food from room service was very good and came quickly. The room was clean and easy to relax in.

By on Feb 20, 2019

Review comment responded on Feb 27, 2019

Thank you for your comments, we will be pleased to welcome you again in this your hotel.

4
Everyone

Have to change room 2 times, even though I am an Orbitz's Platinum

By on Feb 5, 2019

Review comment responded on Feb 13, 2019

Dear Guest, Thank you very much for your kind comments, are really helpful to continue improving our service. It would be a pleasure to receive again soon. Kind regards, Grand Fiesta Americana Chapultepec

5
Everyone

Very quick check in professional staff and attentive to business travelers needs

By on Dec 4, 2018

Review comment responded on Dec 4, 2018

Dear. Guest, We are glad to know that your stay with us was to your liking, we hope you visit us soon.

4
Everyone

Good location, close to everything. Nice views from the room.

By on Nov 30, 2018

Review comment responded on Dec 4, 2018

.Dear. Guest, We are glad to know that your stay with us was to your liking, we hope you visit us soon.

4
Everyone

nice location and good room service, good good good

By on Nov 5, 2018

Review comment responded on Nov 6, 2018

Dear. Guest, Thanks for your lovely comments, its a pleasure for us to serve you, we hope to return again.

4
Everyone

Overall a nice hotel, well located, in general friendly staff. Management needs to work in attention to details and basic services that a 4.5 hotel should offer, as turn down services in the evening, complementary coffee consumption, tooth brush, etc. I was satisfied with the quality of the food for the room service, but disappointed and surprise for the additional charges for coffee espresso capsules in the room, the bottle of water and the attempt to be charge for the consumption of the minibar that never happened. Those behaviors or practices should not be part of the 4.5 start hotel operations.

By , from FL on Sep 3, 2018

Review comment responded on Sep 19, 2018

Dear Thomas, Thank you very much for your comments! We're glad to know that you enjoyed your stay and the service in general. We appreciate your feedback so that we can continue improving ourselves and implementing new facilities and amenities. Let us know about next visit, we'll be delighted to provide you a greater experience this time. Best regards!

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