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It was the perfect place to stay during a long weekend in Mexico City. The staff was amazing - friendly and helpful. The food from room service was very good and came quickly. The room was clean and easy to relax in.
Have to change room 2 times, even though I am an Orbitz's Platinum
Very quick check in professional staff and attentive to business travelers needs
Good location, close to everything. Nice views from the room.
nice location and good room service, good good good
Overall a nice hotel, well located, in general friendly staff. Management needs to work in attention to details and basic services that a 4.5 hotel should offer, as turn down services in the evening, complementary coffee consumption, tooth brush, etc. I was satisfied with the quality of the food for the room service, but disappointed and surprise for the additional charges for coffee espresso capsules in the room, the bottle of water and the attempt to be charge for the consumption of the minibar that never happened. Those behaviors or practices should not be part of the 4.5 start hotel operations.
I stayed for 2 nights. The hotel was close to Chapultepec Park, Polanco and Downtown Mexico City. Everything was no farther than a 25 minute Uber ride
Great location. Clean rooms. Friendly and helpful service.
This is a small hotel with good service and exelent location
This good located hotel it’s near to Chapultepec castle so have a very nice view and great amenities
The location and the people are great. Everyone treat you very good. They help me with a surprise for my husband. It was. Wonderful
Shower turning hot and cold intermittently. During my stay may American Express card was cloned I'm not saying this is Hotels fault but very bad luck. The worst part was that my Wife took a taxi from the hotel and lived a terrifying story. Was a SUV and at the middle of the ride she heard a sound in the back of the truck (taxi) the cover of the trunk unfolded an a person was at the trunk!!! she almost fainted. Apparently was the daughter of the chofer but may wife was so terrified that ask the driver to stop and she got out of the car.
We visited Mexico for a week and stay at this very nice hotel. Omar and Dante were excellent. They made sure we had a nice room, helped us with directions to different places, and getting around the city. They were very polite. I would recommend this hotel anytime.
Nice hotel near the nice restaurante Chapultepec forest near ti the best museums Al the staff was friendly Nice place yo visit
The Huatulco Beach Hotel is very nice,but if I new I would have to catch a cab everytime I wanted to swim at the beach I would not have picked this hotel. it is too dangerous to swim there,lots of rip currents ect, nobody swims at this beach.the restaurants were very good.this Hotel caters to young local partiers that stay up till 3-4am yelling, slamming doors, ect without any regard for others.if you want to get a good nights rest do not book rooms next to the cantina bar club as it tends to get very loud at night.
My first night was interrupted by loud party, my remainder nights were excellent with my amazing upgrade and hospitality .. Gracias!
The hotel is wonderful! The staff is cordial, polite and caring... room service is great. The room and bathroom were very clean and had a nice smell when we walked in.
Friendly staff. Great service. Very attentive Breakfast brunch is awesome.
Located in Reforma, Grand Fiesta Americana Chapultepec is adjacent to Chapultepec Park and within a 5-minute walk of other popular sights like Paseo de la Reforma. This 4.5-star hotel welcomes guests with 203 rooms and conveniences like a full-service spa, a 24-hour health club, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to noon.
All 203 soundproofed rooms provide minibars, coffee makers, and free bottled water. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also available.
Guests staying at Grand Fiesta Americana Chapultepec enjoy access to a full-service spa, a 24-hour health club, and a spa tub. Valet parking is available for MXN 100 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.