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Recent guest reviews

The staff makes you feel like you’re home. The restaurant and cafe serve excellent food and the service is Impeccable.

No frills hotel. For the price and location, we were pleased with our stay mostly. But this is by NO MEANS a four star hotel.

Excellent staff attention. The hotel is very close to the ancient city. I don’t like the odor of the carpets. Thanks.

ALL the staff was very helpful, especially Rogelio, our Waiter, and Fernando at the front desk, again, ALL the staff was wonderful. Will stay there again. Ana

The staff is very helpful and friendly. The location is great right on Reforma. There is a coffe shop and restaurant on the main floor.. it’s the only restaurant nearby. You have to walk few blocks for other restaurants which I don’t like.. The room is small.

Nice location, excellent food and great staff. The room had a few plumbing problems, but the maintenance staff promptly worked on them. However, the problems were not fixed. This should not affect anyone interested in the hotel, it was probably exception. Very enjoyable stay.

The location is great, the area is super safe all the stuff is super friendly and respectful

Excellent location, extremely helpful and friendly staff, clean and comfortable. The only negative aspect that comes to mind is insufficient room lighting.

Quite an old hotel but clean and safe... If you are traveling alone, it is a good choice

My room was by the service elevator and the elevator was rocking banging against my wall as it was going up and down and I called the front desk and staff could care less!!!!!!!!!!!

The service was fantastic. The room was perfect. The restaurant's food was healthy.

The location is halfway between the historic center and Chapultepec Park. The Chocolate Museum is a short walk away. The bus going to the Condesa District is just two blocks away. Although this hotel is categorized as only 3.5 stars, I would rate it as 4 stars, due to the excellent staff and generous supply of bottled water, washcloths, soaps, and even toothpaste.

I booked with a good price. I wasn't expecting the best out there, but upon arrival I was impressed. They offered me a transfer from airport to hotel for a small fee. Bellman Service to carry my things. All staff were friendly and accommodating. The restaurant on site had really delicious food. My room was more than I expected. I really wasn’t expecting much for the price but this place has high end service for a good price. Smack on Paseo de la Reforma Boulevard, Center of all the attractions. You can walk to convenience stores, Starbucks and money exchange stores near there. I felt super safe in this neighborhood.

Despite the earthquake of Raboso, Hotel Emporio staff did EVERYTHING in the book to keep us safe and they were so professional and courteous. Highly recommended! Will definitely go back!

Everything about this hotel is great I would stay here again

The hotel staff is very friendly, walking distance to monuments and good restaurants. The room was comfortable and very good size. Service is excellent. Food was tasty.

Very helpful and courteous staff and security that are always present in the lobby. Rooms are small, but very comfortable.

Wonderful, gracious staff at this somewhat rundown, but clean hotel. The room was disappointingly small, but that's almost made up for by the terrific people. Lots of staff here speak English - or at least "un poquito." Great area of the city - close to restaurants, shopping, attractions. The breakfast buffet, open 7:00 am to noon - was included in our room. Had lots of tasty Mexican specialties and an omelette station. Two must haves in the restaurant - for lunch or dinner the roasted tomato soup -.a generous bowl for 55 pesos - about $2.75 USD. And the flan - husband and I shared a piece and it was so rich and silky it was almost like cheesecake. The coffee shop is charming but doesn't open until 7:00 am and 8:00 am on weekends which seems typical of all the coffee shops - including Starbucks - in the area. Fine for a few nights stay - but our double bed room was so small I wouldn't stay longer.

Avenida Paseo De La Reforma 124 Mexico City CDMX

Hotel highlights

  • Walking distance to Paseo de la Reforma and Monument to the Revolution
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Reforma, Emporio Reforma is adjacent to Senate of the Republic and within a 10-minute walk of other popular attractions like Museo de Cera. This 145-room, 3.5-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to noon.


Rooms

The 145 rooms have an array of amenities, including coffee makers, free bottled water, and laptop-compatible safes. 32-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include phones and desks.


Property features

Guests of Emporio Reforma enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is MXN 150 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for MXN 700 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include express check-in, express check-out, and laundry facilities.

Room options

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Room, 1 Double Bed

1 Double Bed | Sleeps 2

Economy Room, 1 Double Bed

1 Double Bed | Sleeps 2

Junior Room

2 King Beds | Sleeps 2

Guest reviews for Emporio Reforma

Everyone (29) Couples (7) Business (1) Family (1) Other (1) Friends (1)
5
Partner Couples

The staff makes you feel like you’re home. The restaurant and cafe serve excellent food and the service is Impeccable.

By on Jan 1, 2020

Review comment responded on Jan 8, 2020

Dear guest, We thank you very much for your preference and for the time dedicated to share your experience. We are glad to hear you enjoyed your stay with us. On behalf all associates, we are greatful for having selected Emporio Ciudad de México Hotel this time.

5
Everyone

By on Sep 2, 2019

3
Partner Couples

No frills hotel. For the price and location, we were pleased with our stay mostly. But this is by NO MEANS a four star hotel.

By on Jul 6, 2019

Review comment responded on Jul 8, 2019

Dear Guest, We thank you very much for having selected Emporio Ciudad de México Hotel for your recent stay and also take the time to help us with your feedback. For us it is really important to have your opinion about our facilities and service to be able to improve them. We offer you a sincere apology for not meeting your expectations. We hope to have a new opportunity to serve you better in your next trip to Mexico City. Kind regards,

5
Everyone

Excellent staff attention. The hotel is very close to the ancient city. I don’t like the odor of the carpets. Thanks.

By on Jun 28, 2019

Review comment responded on Jun 29, 2019

Dear guest, We thak you very much for your preference and for the time dedicated to share your experience. We are glad to hear you enjoyed your stay with us. On behalf all associates, we are greatful for having selected Emporio Ciudad de México Hotel. If you need another thing just let me know.

5
Partner Couples

ALL the staff was very helpful, especially Rogelio, our Waiter, and Fernando at the front desk, again, ALL the staff was wonderful. Will stay there again. Ana

By on Jun 26, 2019

Review comment responded on Jun 29, 2019

Dear guest, We thak you very much for your preference and for the time dedicated to share your experience. We are glad to hear you enjoyed your stay with us. On behalf all associates, we are greatful for having selected Emporio Ciudad de México Hotel. If you need another thing just let me know.

4
Partner Couples

The staff is very helpful and friendly. The location is great right on Reforma. There is a coffe shop and restaurant on the main floor.. it’s the only restaurant nearby. You have to walk few blocks for other restaurants which I don’t like.. The room is small.

By on Mar 17, 2019

Review comment responded on Mar 19, 2019

Dear guest, we thak you very much for your preference and for the time dedicated to share your experience. We are glad to hear you enjoyed your stay with us. On behalf all associates, we are greatful for having selected Emporio Ciudad de México Hotel this time and we look forward to your prompt return in the nearest future.

5
Everyone

By on Dec 5, 2018

Review comment responded on Dec 9, 2018

Estimado huésped, Reciba un cordial saludo. Es para nosotros un halago recibir noticias de nuestros huéspedes. Le agradecemos el haberse tomado el tiempo en compartir su reciente experiencia con nosotros y apreciamos que se haya sentido a gusto en esta su casa. Para nosotros es un placer poder atenderle y esperamos que en un futuro cercano nos permita hacerlo de nuevo.

4
Everyone

Nice location, excellent food and great staff. The room had a few plumbing problems, but the maintenance staff promptly worked on them. However, the problems were not fixed. This should not affect anyone interested in the hotel, it was probably exception. Very enjoyable stay.

By , from Dallas, TX on Nov 9, 2018

Review comment responded on Nov 16, 2018

Dear Jaime, It is a really privilege to receive news from our guest . We thak you very much for your comments. We are glad that you enjoyed your stay at the hotel. On behalf all associates, we are greatful for your preference. The Housekeeping and Maintenance Managers have been informed about your remarks. They already have started to work on them. We look forward to seeing you on your next trip to Mexico City. Cordially,

5
Everyone

The location is great, the area is super safe all the stuff is super friendly and respectful

By on Sep 25, 2018

Review comment responded on Sep 28, 2018

Dear guest, It is a pleasure for us to receive news from our guests. We thank you for the time dedicated to share your experience. We are glad to know you will come back to Hotel Emporio Ciudad de México, your home, due to the friendly staff. On behalf of all associates, we are greatful for your preference and we look forward to hearing form your again. Sincelery yours,

4
Everyone

Excellent location, extremely helpful and friendly staff, clean and comfortable. The only negative aspect that comes to mind is insufficient room lighting.

By on Sep 25, 2018

Review comment responded on Sep 28, 2018

Dear guest, It is a pleasure for us to receive news from our guests. We thank you for the time dedicated to share your experience. We are glad to know you will come back to Hotel Emporio Ciudad de México, your home, due to the friendly staff. On behalf of all associates, we are greatful for your preference and we look forward to hearing form your again. Sincelery yours,

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