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Emporio Reforma

3.5 out of 5.0

Recent guest reviews

Everything about this hotel is great I would stay here again

The hotel staff is very friendly, walking distance to monuments and good restaurants. The room was comfortable and very good size. Service is excellent. Food was tasty.

Very helpful and courteous staff and security that are always present in the lobby. Rooms are small, but very comfortable.

Wonderful, gracious staff at this somewhat rundown, but clean hotel. The room was disappointingly small, but that's almost made up for by the terrific people. Lots of staff here speak English - or at least "un poquito." Great area of the city - close to restaurants, shopping, attractions. The breakfast buffet, open 7:00 am to noon - was included in our room. Had lots of tasty Mexican specialties and an omelette station. Two must haves in the restaurant - for lunch or dinner the roasted tomato soup -.a generous bowl for 55 pesos - about $2.75 USD. And the flan - husband and I shared a piece and it was so rich and silky it was almost like cheesecake. The coffee shop is charming but doesn't open until 7:00 am and 8:00 am on weekends which seems typical of all the coffee shops - including Starbucks - in the area. Fine for a few nights stay - but our double bed room was so small I wouldn't stay longer.

I enjoyed my stay very much. The staff was very friendly and helpful. My room was perfect, very clean and comfortable. I have no complaints what so ever.

Hotel ver nice close to down town mani attractions how ever has a wired small in the lobby and halls of the hotel

My family and I (group of 7) recently stayed at the Emporio Hotel and had a wonderful experience. The staff is beyond amazing. The hotel is extremely clean and the rooms are very comfortable. The Buffet was included in our stay and it was delicious and offers a wide variety of delicious dishes. We will definitely stay here again when we visit Mexico city. It is near museums, restaurants and banks which is great. Nothing but great things to say about this hotel.

We loved the accessibility of the restaurant for great buffets and even wine in the evening. Excellent prices.

The location was central for all the locations we wanted to visit. The room was comfortable, clean, and quiet. The staff was very helpful. The restaurant in the hotel was very nice and reasonably priced; we ended up eating breakfast there each day.

Very nice hotel and the staff are professional and helpful. Will definitely stay at this hotel again.

Terrific, helpful staff. Good size room, comfortable beds and pillows, excellent breakfast. Staff arranged for a driver to take us everywhere we wanted at an extremely reasonable price.

Great location, convenient to many destinations. Friendly, helpful staff. Nice facilities and decor. Room was a little on the small side, but comfortable.

The hotel was close to many amenities of the city. The room was clean and very comfortable. The staff was very helpful and friendly and willing to accomodate and answer any questions about tours or just where certain places are. the taxi service was very reasonable, we even had the taxi driver show us some cites near our destination for no charge.the only thing is that the staff did not speak english, you would think that an international location such as this would have some english speaking staff.

Very friendly and helpful staff. Large and comfy rooms. Nice localization. The hotel neighborhood, though safe, is a bit outdated.

From the moment of arrival the staff was most helpful and friendly. They accommodated my every request. The room service and restaurant was most delicious.

Very good location, polite/helpful staff, internet works in room (consistent, fast enough... reliable). Rooms are a bit small but comfortable. Breakfast wasnt included in the rate but is delicious. Great value.

Cute quaint room with great jet tub for relaxing.

Excellent location cannot beat it for the price location again is awesome

I have stayed at the Emporio Reforma 3 times since 2008 and each time I have extremely happy. The rooms are European sized, I have stayed in the double occupancy and the bed is comfortable, the bathroom is a decent size. If you are on the 3rd floor or lower, you probably will not have a view of the street but I stay at hotels to sleep. The service here is second to none. On my last trip my bags did not make it to Mexico City so I had the clothes on my back and nothing else. I asked if they could point me to the nearest pharmacy or 7-11 so I could buy some saline solution? The doorman insisted that he would find it for me and he did. They have FREE WIFI that actually works. The restaurant offers a pretty decent buffet, they have your classic waffles and hotcakes, eggs, juice etc. but they also offer Mexican plates as well. If you are going to get a taxi ask the doorman to get one for you, they have some drivers that work exclusively for the hotel and they will not jack up the prices. The hotel is on la Reforma and is in a great location, it's safe, very well priced, and very safe. Highly recommend.

Hotel was clean, great location. Restaurant was good. And taxi services were very secured.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite

King 1 | Sleeps 2

Guest reviews for Emporio Reforma

Everyone (17) Couples (18) Business (13) Family (5) Other (15) Friends (6)
5
Everyone

Everything about this hotel is great I would stay here again

By on Sep 4, 2017

Review comment responded on Sep 9, 2017

First of all thank you for your comment in this forum. We are pleased to know that the hotel and the service provided by our staff met all your expectations. The hotel is indeed in an ideal location for anyone wanting to visit the best places of Mexico City so we are looking forward to serve you again in your next trip. Anything else I can do for you? Best Regards

5
Everyone

The hotel staff is very friendly, walking distance to monuments and good restaurants. The room was comfortable and very good size. Service is excellent. Food was tasty.

By on Jul 20, 2017

Review comment responded on Jul 24, 2017

It is a real pleasure to know from you. We would like to thank you for taking the time to write a comment. We are very happy and proud ourselves on the quality of the service we offer and are really pleased to know that it met all of your expectations. It has been a pleasure and look forward to another opportunity of serving you at Emporio Mexico City.

4

great location right on la reforma

Everyone

Very helpful and courteous staff and security that are always present in the lobby. Rooms are small, but very comfortable.

By on Jul 4, 2017

Review comment responded on Jul 10, 2017

It is a real pleasure to know from you. We would like to thank you for taking the time to write a comment. We are very happy and proud ourselves on the quality of the service we offer and are really pleased to know that it met all of your expectations. It has been a pleasure and look forward to another opportunity of serving you at Emporio Mexico City.

4

the staff make this hotel great

Everyone

Wonderful, gracious staff at this somewhat rundown, but clean hotel. The room was disappointingly small, but that's almost made up for by the terrific people. Lots of staff here speak English - or at least "un poquito." Great area of the city - close to restaurants, shopping, attractions. The breakfast buffet, open 7:00 am to noon - was included in our room. Had lots of tasty Mexican specialties and an omelette station. Two must haves in the restaurant - for lunch or dinner the roasted tomato soup -.a generous bowl for 55 pesos - about $2.75 USD. And the flan - husband and I shared a piece and it was so rich and silky it was almost like cheesecake. The coffee shop is charming but doesn't open until 7:00 am and 8:00 am on weekends which seems typical of all the coffee shops - including Starbucks - in the area. Fine for a few nights stay - but our double bed room was so small I wouldn't stay longer.

By , from Las Vegas, NV on Jul 2, 2017

Review comment responded on Jul 5, 2017

Thank you very much for your review in this forum, our goal is create greatest experience, the staff are very happy to read to they made the difference. Thank you for selecting our hotel, we look forward to seeing you soon in your next visit to Mexico City. Have an excellent day!

5
Everyone

I enjoyed my stay very much. The staff was very friendly and helpful. My room was perfect, very clean and comfortable. I have no complaints what so ever.

By on May 27, 2017

Review comment responded on May 30, 2017

Dear guest, thank you for sharing your thoughts with us. We are working for you. We look forward to another opportunity of serving you. Have an excellent day!

4

overall good

Everyone

Hotel ver nice close to down town mani attractions how ever has a wired small in the lobby and halls of the hotel

By on Apr 28, 2017

Review comment responded on May 3, 2017

Dear guest, thank you vvery much for your comments, It has been a pleasure to serve you and look forward to another opportunity of serving you.

5

nice hotel, great location, wonderful staff.

Everyone

My family and I (group of 7) recently stayed at the Emporio Hotel and had a wonderful experience. The staff is beyond amazing. The hotel is extremely clean and the rooms are very comfortable. The Buffet was included in our stay and it was delicious and offers a wide variety of delicious dishes. We will definitely stay here again when we visit Mexico city. It is near museums, restaurants and banks which is great. Nothing but great things to say about this hotel.

By , from Los Angeles, CA on Apr 25, 2017

Review comment responded on Apr 28, 2017

Dear Miss Gloria, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4

everything we expected

Everyone

We loved the accessibility of the restaurant for great buffets and even wine in the evening. Excellent prices.

By , from Largo, FL on Apr 13, 2017

Review comment responded on Apr 15, 2017

Dear Miss Ellen, your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is nice to hear that you found our location convenient and your room to your liking. Once again, thank you for your valued feedback. We look forward to having the opportunity of welcoming you back and provide you a better stay. Kind Regards,

5

very pleased with the room and the staff.

Everyone

The location was central for all the locations we wanted to visit. The room was comfortable, clean, and quiet. The staff was very helpful. The restaurant in the hotel was very nice and reasonably priced; we ended up eating breakfast there each day.

By on Apr 2, 2017

Review comment responded on Apr 5, 2017

Dear guest, thank you very much for your feedback, It is a pleasure to know that your stay with us exceeded your expectations, our main objective is to ensure that all our guests have a memorable experience in our facilities. We hope give us the opportunity to serve you again on your next visit to Mexico City. Have a good day

5
Everyone

Very nice hotel and the staff are professional and helpful. Will definitely stay at this hotel again.

By , from San Francisco, CA on Mar 14, 2017

Review comment responded on Mar 23, 2017

Dear John, thank you very much for sharing your valuable comments. We definitely I hope see you soon in Hotel Emporio. Best regards