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Recent guest reviews

Great experience..................................!

Check in staff took over 25 minutes to check in the only person in line. I did not get the kind of room I reserved and the sink in the bathroom had hair in it and would not drain properly.

Liked the convenience of being so close to our gate for departure the next morning.

This place only has it's location going for it. It's obvious by the staff's lack of attention and the poor state of the rooms: ours had obvious signs of water damage on the floor that was never repaired, that they care very little about providing a reasonable product. They only offer convenience to be at the airport.

The service is very bad, it takes too long to check in, and the front desk personal is not friendly

Easy check friendly staff and good location to catch plane in the early morning

The location is great the only thing it was kind off difficult to find the hotel and not enough clear signs to indicate what direction to go through if being dropped off.

It’s an airport hotel so it did what it needed to do. The rooms are large and comfortable. Very close to terminal 2, which is what we needed.

I had a great service and the hotel location is very convenient

Overall a disappointing experience, wouldn't stay there again.

The bathroom and shower were dirty . Used by the ppl before us. We found some notes of the guests before us by the bed. The beds were hard . After they “cleaned” I took a shower next morning and there was used soap from the guests before us , they never cleaned correct. Pillows very small .

No heating system working I had tyo ask for another blanket...

The location is excellent being in Terminal 2. However this is the worst chain hotel we have ever stayed. The rooms looked like they were decorated by IKea.. extremely shoddy. There was no mirror in the room, the A/C didn't work right, the toilet ran all night & the coffee maker was poor.

CHECK IN WAS EASY. HOTEL STAFF FRIENDLY. WOULD STAY AGAIN.

Capitan Carlos Leon S/N T2 Floor 6 Mexico City CDMX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • 24-hour fitness center

Located in Venustiano Carranza, NH Collection Mexico City Airport T2 is within a few miles (5 km) of popular sights such as Autodromo Hermanos Rodriguez and Sports Palace Dome. This 287-room, 4-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi. Located centrally in Mexico City, it's connected to the airport and also close to Foro Sol and Alfredo Harp Helú Stadium.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. Buffet breakfast is offered for a fee each morning from 5 AM to noon.


Rooms

All of NH Collection Mexico City Airport T2's 287 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Rooms also include desks.


Property features

Guests of NH Collection Mexico City Airport T2 enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. If you drive, self parking is MXN 195 per day, or you can take advantage of the free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a business center, a computer station, and free newspapers.

Room options

Premium Room (Extra Bed 3 adults)

2 Queen Beds | 1 King Bed | Sleeps 3

Premium Room (Extra Bed 4 adults)

2 Double Beds | Sleeps 4

Premium Room

1 King Bed | 2 Double Beds | Sleeps 2

Superior Room (Extra Bed 3 adults)

2 Queen Beds | 1 King Bed | Sleeps 3

Guest reviews for NH Collection Mexico City Airport T2

Everyone (38) Couples (3) Family (18)
5
Everyone

Great experience..................................!

By on Sep 25, 2020

2
Family

Check in staff took over 25 minutes to check in the only person in line. I did not get the kind of room I reserved and the sink in the bathroom had hair in it and would not drain properly.

By on Jun 22, 2020

Review comment responded on Jul 16, 2020

Dear Guest, We hope you are well and that you are having an excellent day. We appreciate the time you have taken to grant us an assessment, we offer you a sincere apology for each of the inconveniences since your arrival, rest assured that we are working with our team to speed up our check-in process, as well as take care of each one of the details in our rooms and offer an excellent stay to our guests. We hope you can apologize and give us once again the opportunity to be your hosting hosts in this your home NH Collection Mexico City Airport T2. Sincerely, Luz Carranza Guest Relations Manager

4
Friends

Liked the convenience of being so close to our gate for departure the next morning.

By on Mar 15, 2020

Review comment responded on Mar 17, 2020

Dear guest Thank you very much for your preference and confidence We are happy to see that you had a good stay with us, We hope to see you soon in a near future Have a great day Sincerely

1
Family with small children Business Business

This place only has it's location going for it. It's obvious by the staff's lack of attention and the poor state of the rooms: ours had obvious signs of water damage on the floor that was never repaired, that they care very little about providing a reasonable product. They only offer convenience to be at the airport.

By , from Montreal, Can on Mar 5, 2020

Review comment responded on Mar 9, 2020

Dear Businesstravel First and foremost, We thank you for the trust you have placed in our NH Collection Mexico City Airport T2 We apologize for the service that we provided to you, We would like to know your comments regarding your stay and thus work in the areas of opportunity to offer an excellent service to our guests. Our guest's satisfaction is what we strive for on each occasion, therefore we regret to know that we have not managed to cover your expectations on this occasion. We apologize once again for the inconveniences occurred and we remain at your entire disposal Yours Sincerely

5
Everyone

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

Dear Guest Thank you very much for sharing your assessment regarding your stay in this house, we are pleased to know that it has been pleasant. We hope to give us the opportunity to be your hosting hosts again. Kind regards,

2
Business Business

The service is very bad, it takes too long to check in, and the front desk personal is not friendly

By on Feb 7, 2020

Review comment responded on Feb 8, 2020

Dear Guest First and foremost, We thank you for the trust you have placed in our NH Collection Mexico City Airport T2 We apologize for the service that we provided to you, We are working harder with the front desk clerk in order to improve our service Our guest's satisfaction is what we strive for on each occasion, therefore we regret to know that we have not managed to cover your expectations on this occasion. We apologize once again for the inconveniences occurred and we remain at your entire disposal Yours Sincerely

4
Business Business

Easy check friendly staff and good location to catch plane in the early morning

By on Jan 12, 2020

Review comment responded on Jan 15, 2020

Dear Guest, We are very grateful for the assessment you have given us, we are pleased to know that we have reached your expectations, we hope you will give us the opportunity to be your hosts in a near future . Sincerely,

5
Family Family

The location is great the only thing it was kind off difficult to find the hotel and not enough clear signs to indicate what direction to go through if being dropped off.

By on Jan 11, 2020

Review comment responded on Jan 15, 2020

Dear guest Thank you very much for sharing your assessment regarding your stay in this house, we are pleased that you had an excellent, We are still working to improve our service. We hope to give us the opportunity to be your hosting hosts again. Kind regards,

4
Partner Couples Family

It’s an airport hotel so it did what it needed to do. The rooms are large and comfortable. Very close to terminal 2, which is what we needed.

By on Dec 30, 2019

Review comment responded on Dec 30, 2019

Dear guest Thank you very much for sharing your assessment regarding your stay in this house, we are pleased that you had an excellent, We are still working to improve our service. We hope to give us the opportunity to be your hosting hosts again. Kind regards,

5
Everyone

By on Dec 29, 2019

Review comment responded on Dec 30, 2019

Dear guest Thank you very much for sharing your assessment regarding your stay in this house, we are pleased that you had an excellent, We are still working to improve our service. We hope to give us the opportunity to be your hosting hosts again. Kind regards,

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