- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
- Registered guests are the only ones allowed in guestrooms.
NH Collection Mexico City Airport T2
4.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 82 reviews
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Recent guest reviews
services were weak no change returned on room service bill couldn't help me print a document otherwise convenient
The location is very convenient for travelers, but that is the best thing that this hotel has going for it. The rooms are in desperate need of renovating, as maintenance issues are plentiful.
This was a nice, clean, comfortable hotel and I would highly recommend it if you are coming and going from terminal 2. However, our flights were in and out of terminal 1. The airport train wasn't running so we ended up needing to take an Uber from one end of the airport to the other which pretty much negated the advantage of staying at the airport altogether. Other than that, great experience.
The A/C wasn`t working. I got two different rooms on the same night and the same problem. I went through hell trying to get a good sleeping night (having an overnight layover in Mexico City didn`t help at all). I don`t know if it has to do with the recent earthquake but if that`s the case they shouldn`t be assigning those rooms in the first place. When I got switched to the second room, they sent a bell boy to literally "guide" me to the new room. Me and my roommate that night were carrying 5 pieces of luggage and he didn`t bother to ask if we needed help. Needless to say it was hard to move them around (despite the 4 independent wheels on each piece) because of the carpet which was being repaired and was full of cut-out 1 ft squares.
Pool was not working, same as sauna Not all the menu óption were availlable
Conveniently located hotel for a late flight into MEX and then an early morning flight the next day. Very comfortable hotel.
Hotel located at T2 Mexico city airport. Easy walk to terminal, various restaurants and store(at airport). Proffessional staff, great breakfast options and prices. Room are espacious and clean.
It was nice to stay so close to the airport especially when we had such a quick lay over. The staff was really nice and the room was cozy.
The hotel is inside terminal 2 so you just walk to it. Great, comfortable, clean rooms, great breakfast buffet. And you can walk to any restaurants and shops within the terminal as well. Perfect.
Landed late to make an early morning domestic connection. This hotel's location right inside of the domestic flights terminal made for a smooth and stress-free morning.
Practical option for travelling and staying overnight, good quality of service and accommodation
Very quiet, amazing restaurant, very convinient location
They used to have coffeemachine inside room, a robe, and slippers. And now that is not offered but YET, the price is the same. In this case stay at any other hotel, it would be the same thing. Only benefit is that's it's inside the Airport.
Perfect location for an early flight. Hotel is ok and a bit $$, but location is everything.
When I walked in the first thing I noticed was the floor. It was a cheap laminated floor that was coming apart. The panels were so loose that when you walked on it the pieces would shift causing large gaps on the floor. No hot water!
This hotel was clean, and very convenient. The beds were comfortable and the staff was very friendly. However, we had three people in our room. We asked repeatedly for a cot and extra towels. We were told over and over again that those things would be coming in a few minutes and they NEVER came. WE had to share our towels and our third person had to sleep on the little 'sofa' in the room. This was very disappointing. If the staff didn't plan to provide us with these items they should have been forthcoming and just told us that.
We needed a place to stay for 1 night, arriving late into Mexico city. The hotel was what I expected, WiFi was a bit slow but functional. Only issue was getting to the hotel. We got the very last shuttle from the Airport to the hotel and they had already gone out of service when we came out of customs. The staff was accommodating, prompt and courteous. Plan to stay there again this coming January
I love that there is a hotel in this airport! The only problem was it was very hard to find how to get to it from a lack of signage. Once I found it, I was surprised how wonderful the interior was. The hotel looks new, the room I had was a bit of a walk, but I'm not going to complain, I was happy it was an actual room to sleep in versus inside the open terminal. The room looks like it had all new amenities, the bathrooms were really nice, and the bed was comfy. Wifi seemed to work out well for me. I settled in, and decided against seeing Mexico City, instead I went to the lounge and had a few drinks wi other visitors from around the world. That's always fun! I order food (which was really), and the next morning checked out and flew back home. Great hotel, especially if you are in a layover situation!
Good service and excellent quality of the food. The bad note was of I can not get hot water very early on the morning! The pillow was too thick.
It was so convenient. To have a room inside our airport was great. Def will recommend this treat to all my friends traveling.
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Free airport shuttle
- Fitness center
Located in Venustiano Carranza, NH Collection Mexico City Airport T2 is within a 15-minute drive of Parque Delta and Museum of Light. This 287-room, 4-star hotel has conveniences like free in-room WiFi, a free airport shuttle, and a fitness center. Adjacent to the airport, the hotel is also within a 20-minute drive of Palacio Nacional and Zocalo.
Dining
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. Start each morning with buffet breakfast, available for a fee from 5 AM to noon.
Rooms
NH Collection Mexico City Airport T2's 287 air-conditioned rooms provide minibars, safes, and phones. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Rooms also include desks.
Property features
NH Collection Mexico City Airport T2 features a fitness center, free WiFi in public areas, and 8 meeting rooms. If you drive, self parking is MXN 195 per day, or you can take advantage of the free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a business center, and a computer station.
Guest reviews for NH Collection Mexico City Airport T2
Everyone
services were weak no change returned on room service bill couldn't help me print a document otherwise convenient
in need of refresh
Everyone
The location is very convenient for travelers, but that is the best thing that this hotel has going for it. The rooms are in desperate need of renovating, as maintenance issues are plentiful.
Review comment
Gisela Ramirez responded on Feb 27, 2018
Dear Mark, We deeply regret to know your impression on your most recent visit with us, rest assured that we will verify with the appropriate measures to achieve our distinguished guest’s satisfaction. We offer the most sincere apology for not meeting your expectations. Regards, Gisela Ramírez Guest Relations Manager
very nice hotel, but only convenient to terminal 2
Everyone
This was a nice, clean, comfortable hotel and I would highly recommend it if you are coming and going from terminal 2. However, our flights were in and out of terminal 1. The airport train wasn't running so we ended up needing to take an Uber from one end of the airport to the other which pretty much negated the advantage of staying at the airport altogether. Other than that, great experience.
Review comment
Gisela Ramirez, Guest Relations Manager responded on Dec 7, 2017
Dear Greg, Thank you for choosing Nh Collection Mexico City Aiport T2 on your recent stay. We are glad you had a nice, clean and comfortable room, we are going to share your kind comments to our Houskeeping staff. As you mentioned, you enjoyed a great experience with us. Best regards,
not so good
Everyone
The A/C wasn`t working. I got two different rooms on the same night and the same problem. I went through hell trying to get a good sleeping night (having an overnight layover in Mexico City didn`t help at all). I don`t know if it has to do with the recent earthquake but if that`s the case they shouldn`t be assigning those rooms in the first place. When I got switched to the second room, they sent a bell boy to literally "guide" me to the new room. Me and my roommate that night were carrying 5 pieces of luggage and he didn`t bother to ask if we needed help. Needless to say it was hard to move them around (despite the 4 independent wheels on each piece) because of the carpet which was being repaired and was full of cut-out 1 ft squares.
Review comment
Kimia Altafi, Guest Relations Manager. responded on Oct 1, 2017
Dear Mr. Alfonso, First of all we thank you for giving us these important comments regarding the non-conformities presented during your stays. We want to express our most sincere apologies for not meeting your expectations of service in the hotel, thanks to your feedback, ofcourse we will have a plan to train all staff. About the A/C we are working in an action plan. We hope to have your presence again and to change the image of our service, please let me know when your next visit to the hotel will be and I, as Guest Relations Manager, will personally manage stay and make you feel special. Sincerely
nice but terrible facilites outside
Everyone
Pool was not working, same as sauna Not all the menu óption were availlable
Review comment
Kimia responded on Aug 9, 2017
Dear Juan, thank you for sharing us your experience during your last visit to the hotel, we feel bad to know that we do not fulfill your expectations. Regarding your comment about the pool, indeed the area was in a special maintenance, therefore it was out of service, an apology for that drawback, fortunately the pool is operating now. I will verify what could have happened with the menu and the reason it was not available. We hope to have the opportunity to host you in a future and improve your last experience. Please keep my contact to coordinate your next visit and give you a quality service. Sincerely, Kimia Altafi Guest Relations Manager.
very convenient
Everyone
Conveniently located hotel for a late flight into MEX and then an early morning flight the next day. Very comfortable hotel.
Review comment
Kimia Altafi responded on Apr 7, 2017
Dear Caroline, We are glad to know the hotel was useful for your flight schedule and also that the services and installations could reach your comfort standards. We would like to welcome you back at this your home. Kindest regards, Kimia Altafi Guest Relations Manager.
nice hotel at t2 terminal. easy walk to terminal
Everyone
Hotel located at T2 Mexico city airport. Easy walk to terminal, various restaurants and store(at airport). Proffessional staff, great breakfast options and prices. Room are espacious and clean.
Review comment
Kimia Altafi responded on Mar 12, 2017
Dear guest, Thank you for sharing your testimony regarding your stay at NH Collection Mexico City Airport T2. One of our goals is to make our guests feel like home and there is something more gratifying than listening to you for the recognition of the attention and service provided by our team, also it makes us glad that the locations with its stores and several breakfast options was useful for the situation. We hope to see you soon. Kindest regards, Kimia Altafi Guest Relations Manager
super convenient
BusinessTravelers
It was nice to stay so close to the airport especially when we had such a quick lay over. The staff was really nice and the room was cozy.
Review comment
Kimia Altafi responded on Mar 3, 2017
Dear Alyssa, Thank you for placing your trust in us for your last stay, it is very rewarding for us when our guests recognizes the wonderful team that we count with. We are also very happy to know that you enjoyed the services and installations of our property and that it was useful for your flight schedule. We expect to have you back soon at this your home. Kindest regards, Kimia Altafi Guest Relations Manager
ideal location for mexico city airport
Everyone
The hotel is inside terminal 2 so you just walk to it. Great, comfortable, clean rooms, great breakfast buffet. And you can walk to any restaurants and shops within the terminal as well. Perfect.
Review comment
Kimia Altafi responded on Feb 9, 2017
Dear Mady, We are glad to know that your stay at NH Collection Mexico City Airport T2 was convenient. For us is very rewarding and important the recognition made to our team members from our guests, since it inspires us to continue working to offer a better service. We look forward to welcome you again soon at this your home. Kindest Regards, Kimia Altafi Guest Relations Manager.
perfect location
Everyone
Landed late to make an early morning domestic connection. This hotel's location right inside of the domestic flights terminal made for a smooth and stress-free morning.
Review comment
Kimia Altafi responded on Feb 1, 2017
Dear Kelli, We are glad to know that your stay at NH Collection Mexico City Airport T2 was convenient, also that our hospitality might have helped to make you feel a little bit closer to home and that the hotel was useful for your flight schedule! We look forward to welcome you back again soon. Kind regards, Kimia Altafi Guest Relations Manager
Dear guest, Thank you for choosing Nh Collection Mexico City Airport T2 on your recent visit to Mexico. We offer our most sincere apologies for not meeting your expectations of service and quality. We are taking actions in order to improve our room service and avoid that kind of situations. Sincerely,