Great experience..................................!
Check in staff took over 25 minutes to check in the only person in line. I did not get the kind of room I reserved and the sink in the bathroom had hair in it and would not drain properly.
Liked the convenience of being so close to our gate for departure the next morning.
This place only has it's location going for it. It's obvious by the staff's lack of attention and the poor state of the rooms: ours had obvious signs of water damage on the floor that was never repaired, that they care very little about providing a reasonable product. They only offer convenience to be at the airport.
The service is very bad, it takes too long to check in, and the front desk personal is not friendly
Easy check friendly staff and good location to catch plane in the early morning
The location is great the only thing it was kind off difficult to find the hotel and not enough clear signs to indicate what direction to go through if being dropped off.
It’s an airport hotel so it did what it needed to do. The rooms are large and comfortable. Very close to terminal 2, which is what we needed.
I had a great service and the hotel location is very convenient
Overall a disappointing experience, wouldn't stay there again.
The bathroom and shower were dirty . Used by the ppl before us. We found some notes of the guests before us by the bed. The beds were hard . After they “cleaned” I took a shower next morning and there was used soap from the guests before us , they never cleaned correct. Pillows very small .
No heating system working I had tyo ask for another blanket...
The location is excellent being in Terminal 2. However this is the worst chain hotel we have ever stayed. The rooms looked like they were decorated by IKea.. extremely shoddy. There was no mirror in the room, the A/C didn't work right, the toilet ran all night & the coffee maker was poor.
CHECK IN WAS EASY. HOTEL STAFF FRIENDLY. WOULD STAY AGAIN.
Located in Venustiano Carranza, NH Collection Mexico City Airport T2 is within a few miles (5 km) of popular sights such as Autodromo Hermanos Rodriguez and Sports Palace Dome. This 287-room, 4-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi. Located centrally in Mexico City, it's connected to the airport and also close to Foro Sol and Alfredo Harp Helú Stadium.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. Buffet breakfast is offered for a fee each morning from 5 AM to noon.
All of NH Collection Mexico City Airport T2's 287 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Rooms also include desks.
Guests of NH Collection Mexico City Airport T2 enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. If you drive, self parking is MXN 195 per day, or you can take advantage of the free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a business center, a computer station, and free newspapers.
Great experience..................................!
Check in staff took over 25 minutes to check in the only person in line. I did not get the kind of room I reserved and the sink in the bathroom had hair in it and would not drain properly.
Liked the convenience of being so close to our gate for departure the next morning.
Dear guest Thank you very much for your preference and confidence We are happy to see that you had a good stay with us, We hope to see you soon in a near future Have a great day Sincerely
This place only has it's location going for it. It's obvious by the staff's lack of attention and the poor state of the rooms: ours had obvious signs of water damage on the floor that was never repaired, that they care very little about providing a reasonable product. They only offer convenience to be at the airport.
Dear Businesstravel First and foremost, We thank you for the trust you have placed in our NH Collection Mexico City Airport T2 We apologize for the service that we provided to you, We would like to know your comments regarding your stay and thus work in the areas of opportunity to offer an excellent service to our guests. Our guest's satisfaction is what we strive for on each occasion, therefore we regret to know that we have not managed to cover your expectations on this occasion. We apologize once again for the inconveniences occurred and we remain at your entire disposal Yours Sincerely
Dear Guest Thank you very much for sharing your assessment regarding your stay in this house, we are pleased to know that it has been pleasant. We hope to give us the opportunity to be your hosting hosts again. Kind regards,
The service is very bad, it takes too long to check in, and the front desk personal is not friendly
Dear Guest First and foremost, We thank you for the trust you have placed in our NH Collection Mexico City Airport T2 We apologize for the service that we provided to you, We are working harder with the front desk clerk in order to improve our service Our guest's satisfaction is what we strive for on each occasion, therefore we regret to know that we have not managed to cover your expectations on this occasion. We apologize once again for the inconveniences occurred and we remain at your entire disposal Yours Sincerely
Easy check friendly staff and good location to catch plane in the early morning
Dear Guest, We are very grateful for the assessment you have given us, we are pleased to know that we have reached your expectations, we hope you will give us the opportunity to be your hosts in a near future . Sincerely,
The location is great the only thing it was kind off difficult to find the hotel and not enough clear signs to indicate what direction to go through if being dropped off.
Dear guest Thank you very much for sharing your assessment regarding your stay in this house, we are pleased that you had an excellent, We are still working to improve our service. We hope to give us the opportunity to be your hosting hosts again. Kind regards,
It’s an airport hotel so it did what it needed to do. The rooms are large and comfortable. Very close to terminal 2, which is what we needed.
Dear guest Thank you very much for sharing your assessment regarding your stay in this house, we are pleased that you had an excellent, We are still working to improve our service. We hope to give us the opportunity to be your hosting hosts again. Kind regards,
Dear guest Thank you very much for sharing your assessment regarding your stay in this house, we are pleased that you had an excellent, We are still working to improve our service. We hope to give us the opportunity to be your hosting hosts again. Kind regards,
Dear Guest, We hope you are well and that you are having an excellent day. We appreciate the time you have taken to grant us an assessment, we offer you a sincere apology for each of the inconveniences since your arrival, rest assured that we are working with our team to speed up our check-in process, as well as take care of each one of the details in our rooms and offer an excellent stay to our guests. We hope you can apologize and give us once again the opportunity to be your hosting hosts in this your home NH Collection Mexico City Airport T2. Sincerely, Luz Carranza Guest Relations Manager