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Recent guest reviews

Very clean. Friendly staff. Fast service.

My stay at this Hotel was outstanding. The staff were very attentive, courteous and professional. The bed was extremely comfortable. The rooms were very clean. The response to any request was immediate and fast without hesitation. The servers at the restaurants were equally attentive, fast and courteous, very motivated to insure satisfaction. Overall, it was a very quite stay, the guest tended to be older and more professional. Regarding safety and security, the key card they give you is required to operate the elevators. I never saw this before, but found it to be a great idea. I would highly recommend this hotel.

None

Great stay

Lovely hotel with lovely and great staff. We enjoyed our stay at Hyatt

Cleanliness, great staff, awesome gym. Close to fine dining

If you travel for business, it is a nice place to stay. But if you are Tourists, you should find some hotels closed to the tourist attractions area.

The pool as closed for maintenance and we where never told until we tried to go swimming. They blame orbitz, stating that orbitz should have noted that on the reservation. We were unable to get into or room for a total of 2 hours the locks would not work. The manager was extremely rude and gave us a free continental breakfast, incredibly insulting for a 4 star hotel. We will not return ever!

Loved every minute of it. Will definitely come back ans stay here.

great location...friendly staff would stay there again

There’s lots of hidden fees so pay upfront if you can.

Nice lobby and Rooms, the Asian style is interesting, the restaurants are really nice such as the rest of the hotel

Clean place, friendly and helpful staff. Food selection ok. Rooms are very clean beds very comfortable

godd hotel and staff, great location in mexico city

One of the best Hyatts I have stayed. They made the city experience better. Great location in awesome polanco neighbour hood. Great food in the inhouse latin restaurant

Campos Eliseos No. 204 Polanco Mexico City CDMX

Hotel highlights

  • Walking distance to Chapultepec Park and Auditorio Nacional
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Polanco, Hyatt Regency Mexico City is adjacent to Chapultepec Park and within a 10-minute walk of other popular attractions like Auditorio Nacional. This 755-room, 5-star hotel has conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

There are multiple options for onsite dining with 3 restaurants, including RULFO, which specializes in Latin American cuisine and serves breakfast, brunch, lunch, and dinner, and YOSHIMI with pleasing garden views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

All 755 rooms provide minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Select Comfort beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Video-game consoles, safes, and phones are also standard.


Property features

Guests staying at Hyatt Regency Mexico City enjoy an indoor pool, a 24-hour gym, and a sauna. Valet parking is available for USD 7.3 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include outdoor tennis courts, free WiFi in public areas, and a conference center.

Room options

Club Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Regency, Suite, 1 King Bed

1 King Bed | Sleeps 3

Room, 1 King Bed, Park View

1 King Bed | Sleeps 3

Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Hyatt Regency Mexico City

Everyone (24) Couples (3) Family (7)
5
Business Business

Very clean. Friendly staff. Fast service.

By on Oct 22, 2021

5
Everyone

My stay at this Hotel was outstanding. The staff were very attentive, courteous and professional. The bed was extremely comfortable. The rooms were very clean. The response to any request was immediate and fast without hesitation. The servers at the restaurants were equally attentive, fast and courteous, very motivated to insure satisfaction. Overall, it was a very quite stay, the guest tended to be older and more professional. Regarding safety and security, the key card they give you is required to operate the elevators. I never saw this before, but found it to be a great idea. I would highly recommend this hotel.

By on Oct 16, 2021

5
Business Business

None

By on May 19, 2021

5
Partner Couples

Great stay

By on Apr 21, 2021

5
Family

Lovely hotel with lovely and great staff. We enjoyed our stay at Hyatt

By , from Portland on Jan 5, 2021

5
Friends

Cleanliness, great staff, awesome gym. Close to fine dining

By , from Sacramento on Mar 4, 2020

4
Partner Couples

If you travel for business, it is a nice place to stay. But if you are Tourists, you should find some hotels closed to the tourist attractions area.

By , from USA on Dec 13, 2019

5
Everyone

By on Sep 4, 2019

1
Partner Couples

The pool as closed for maintenance and we where never told until we tried to go swimming. They blame orbitz, stating that orbitz should have noted that on the reservation. We were unable to get into or room for a total of 2 hours the locks would not work. The manager was extremely rude and gave us a free continental breakfast, incredibly insulting for a 4 star hotel. We will not return ever!

By on Sep 3, 2019

5
Family Family

Loved every minute of it. Will definitely come back ans stay here.

By on Aug 12, 2019

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