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Hyatt Regency Mexico City

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Hyatt Regency Mexico City

Meeting facility
Meeting facility
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Sundeck
Indoor pool, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
Campos Eliseos No. 204 Polanco, Chapultepec, Mexico City, 11560
  • Parque Zoologico de Chapultepec
    ‪3 min walk‬
  • Auditorio Nacional
    ‪7 min walk‬
  • Angel of Independence Monument
    ‪3 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪14 min drive‬

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Room options

View all photos for Club Room, 1 King Bed (Regency, High Floor)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 1 King Bed (Regency, High Floor)

9.6 out of 10
Exceptional
(5 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds (Regency, High Floor)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 2 Twin Beds (Regency, High Floor)

  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed (View)

Room, 1 King Bed (View) | View from room

Room, 1 King Bed (View)

9.0 out of 10
Wonderful
(22 reviews)
  • 301 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Regency)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 1 King Bed (Regency)

10.0 out of 10
Exceptional
(2 reviews)
  • 178 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed

9.0 out of 10
Wonderful
(58 reviews)
  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Twin Beds

8.8 out of 10
Excellent
(20 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Executive Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 1001 sq ft
  • Sleeps 3

View all photos for Regency, Suite, 1 King Bed

Regency, Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Regency, Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds (Regency)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 2 Twin Beds (Regency)

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds (View)

Room, 2 Twin Beds (View) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Twin Beds (View)

9.0 out of 10
Wonderful
(2 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Mexico City

Located in Polanco, Hyatt Regency Mexico City is within a 5-minute walk of Parque Zoologico de Chapultepec and within 15 minutes of other popular attractions like Paseo de la Reforma. This 755-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and a 24-hour gym.

What's nearby

  • Parque Zoologico de Chapultepec - 3 min walk - 0.2 miles
  • Avenida Presidente Masaryk - 3 min walk - 0.2 miles
  • Auditorio Nacional - 7 min walk - 0.4 miles
  • Chapultepec Park - 12 min walk - 0.7 miles
  • Angel of Independence Monument - 3 min drive - 1.9 miles

Getting around

  • Auditorio Station - 4 min walk
  • Mexico City Buenavista Station - 22 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪Alfredo Di Roma - ‬5 min walk
  • ‪Rulfo Paraje Latino - ‬1 min walk
  • ‪Epicentro Mixology Bar - ‬4 min walk
  • ‪Centro Asturiano de México, A.C. - ‬2 min walk
  • ‪Karisma - ‬4 min walk

About this property

Hyatt Regency Mexico City

Luxury hotel with 3 restaurants and a full-service spa
Guests of Hyatt Regency Mexico City enjoy a full-service spa, an indoor pool, and a 24-hour gym. Onsite parking is available, both free self and paid valet parking (USD 7.3 per day)—also useful is limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.
Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include minibars, coffee makers, and free newspapers.
Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages, facials, body scrubs, and body treatments.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Russian, Spanish

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Exterior

InterContinental Presidente Mexico City by IHG

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 1,758 reviews
$177 nightly
The price is $211
Jul 4 - Jul 5
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 7.30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 30 for adults and USD 15 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • AMADO
  • RULFO
  • TEPPAN GRILL
  • YOSHIMI

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • In-room massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 1987
  • Renovated entire property - July 2015

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • Smart TV with premium cable channels
  • Video game console
  • Video games

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 35 per pet, per night
  • Dogs and cats only
  • 2 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 15 for children
  • Valet parking fee: USD 7.3 per day
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Mexico City
Hyatt Regency Hotel Mexico City
Hyatt Regency Mexico City
Mexico City Hyatt
Mexico City Hyatt Regency
Regency Hyatt Mexico City
Hotel Nikko Mexico City
Hyatt Regency Mexico City Hotel

Frequently asked questions

Is free cancellation available at Hyatt Regency Mexico City?

Hyatt Regency Mexico City offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt Regency Mexico City?

As of Jul 1, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Mexico City on Jul 25, 2025 start from $145.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hyatt Regency Mexico City?

This hotel is situated in Polanco within a 10-minute walk of Paseo de la Reforma, Parque Zoologico de Chapultepec, and Auditorio Nacional. You'll also find Angel of Independence Monument and Palacio de Bellas Artes within a short drive.

Is there parking available at Hyatt Regency Mexico City?

Yes, self parking is offered for free at the hotel. Valet parking is available for USD 7.3 per day. Accessible parking is also available for guests.

Is there a spa at Hyatt Regency Mexico City?

There is a full-service spa available for guests to enjoy and services include Swedish massages, body scrubs, and facials.

Does Hyatt Regency Mexico City include a casino?

No, Hyatt Regency Mexico City doesn't have a casino.

Will I find an indoor pool at Hyatt Regency Mexico City?

Yes, this hotel has an indoor pool.

Is Hyatt Regency Mexico City a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and a bar.

Are there hot tubs at Hyatt Regency Mexico City?

No, but this hotel does have a steam room.

Does Hyatt Regency Mexico City feature a restaurant that includes a breakfast menu?

Yes, Hyatt Regency Mexico City has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hyatt Regency Mexico City allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hyatt Regency Mexico City for a fee of USD 35 per pet, per night. The property also provides food and water bowls.

Does Hyatt Regency Mexico City have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hyatt Regency Mexico City?

The closest major airport to Hyatt Regency Mexico City is Benito Juarez International Airport (MEX), which is 11 mi away (34 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 28.2 mi away (59-minute drive).

Are there rooms with balconies at Hyatt Regency Mexico City?

No, at Hyatt Regency Mexico City, there aren't any guestrooms that list a balcony.

Does Hyatt Regency Mexico City have a wedding venue on site?

There are wedding services available at Hyatt Regency Mexico City if that's in your vacation plans.

Hyatt Regency Mexico City Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 851 out of 1087 reviews
Rating 8 - Good. 145 out of 1087 reviews
Rating 6 - Okay. 44 out of 1087 reviews
Rating 4 - Poor. 20 out of 1087 reviews
Rating 2 - Terrible. 27 out of 1087 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hector, Conroe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great elegant hotel. Well located. Great food.
Stayed 3 nights in Jan 2025

10/10 Excellent

Juan R

Liked: Cleanliness, staff & service, property conditions & facilities
Will go back easily.
Stayed 5 nights in Apr 2025

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Rafael, MIAMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good as always the only bad thing is that the doors get slammed very early i dont know if by guests or house keeping.
Stayed 4 nights in Mar 2025

10/10 Excellent

Annalisa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The gym and other amenities are really nice, and the area is very walkable. Although pricey, I’d recommend staying here!
Stayed 3 nights in Mar 2025

2/10 Terrible

Elizabeth Esquerdo

Stayed 3 nights in Mar 2025

10/10 Excellent

RENE, ROMA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2025

10/10 Excellent

Chiemezie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Juanita M, Lehi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff was helpful and place was clean.
Stayed 4 nights in Mar 2025

10/10 Excellent

Patricia M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

maria

Stayed 1 night in Mar 2025

10/10 Excellent

ADRIANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my experience at this property. One of the best features is that it’s surrounded by many excellent restaurants at walkable distance. We felt safe around Polanco.
Stayed 3 nights in Mar 2025

8/10 Good

Victoria

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Luiza, Miami Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect! The hotel is not the best, but okay more like 4 starts. The gym is great, but it was dirty. The room was good and clean.
Stayed 3 nights in Mar 2025

2/10 Terrible

Roi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chaos at Hyatt

I recently stayed at the Hyatt Regency Mexico City for a business trip with a colleague, expecting the level of service and comfort that a high-end hotel should provide. Unfortunately, after a few days, our stay took a sharp turn for the worse when a Coca-Cola event took over the hotel, lasting several days and making us feel like second-class guests in a place we had paid a premium price for. The worst part? The hotel never announced this in advance—we only found out on the day the event started, when we suddenly faced multiple inconveniences. Here are just a few of the many disappointments: 1. Breakfast Was Downgraded – The usual breakfast service was moved to another location, where the variety was significantly reduced—no pancakes, no omelets, and a clear drop in quality. 2. Lobby Turned Into Chaos – The hotel prioritized the event over paying guests, shifting furniture and eliminating seating areas, making it impossible to find a place to sit or conduct meetings. 3. Gym Water Costs Money – At a hotel of this caliber, the fact that you have to pay for water at the gym is ridiculous. 4. Overpriced Stay for Mediocre Treatment – We paid a lot for this stay, expecting the full Hyatt experience, but instead, we got a disrupted, downgraded version of it. If the hotel is going to sell itself out to a corporate event, they should stop selling rooms to regular guests during that period or at least inform guests beforehand. Instead, we were blindsided without warning.
Stayed 6 nights in Mar 2025

10/10 Excellent

RENE, ROMA

Liked: Cleanliness, staff & service
Kind service
Stayed 1 night in Mar 2025

10/10 Excellent

Lily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Nimit

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

DANIEL, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Isaac

Stayed 1 night in Feb 2025

10/10 Excellent

Eduardo, Philadelphia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
An optimal location in Polanco, the poshest residential area of the city. It felt safe and eminently walkable. Lots of interesting architecture. There are two or three restaurants per block and three or four within each of the various large hotels. Too much good food, too little time.
Stayed 6 nights in Feb 2025

10/10 Excellent

Eri

Stayed 3 nights in Feb 2025

10/10 Excellent

Laura, Rocklin

Stayed 4 nights in Oct 2024