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Best Western Plus Ontario Airport & Convention Center

2.5 out of 5.0

Recent guest reviews

Staff were very accommodating. Breakfast was ample and varied. A curious addition to normal breakfast fare was taken noodles, instead of, say, some form of potatoes. There is a defunct restaurant just south of the hotel that seems to attract shady characters drinking in and loitering about the area. The Ontario PD should be advised and have them roasted from the area. That's the only negative I experienced.

Overall very good. I didn't use the internet. Breakfast fairly nice.. probably 8 out of 10

Hotel is close to Airport and surrounding interstates. Only downfall is that your room windows face the parking lot and it can be noisy at times and other guest forget that people are sleeping as they talk outside your room.

We were quickly checked in upon arrival. Lots of well lite close parking. The best part was the bed, SUPER comfortable and I'd go back just to sleep well again. Breakfast was perfect.

I stayed at this hotel because my boyfriend was traveling to Los Angeles for work and when we checked in everything went well. When my boyfriend left to work that night and came back the following afternoon he couldn't get into the room. The key had stopped working and when he went to the front desk to tell the staff that the key wasn't working they told him he couldn't access the room without my permission because the room was booked under my name not his. When I woke to the staff member Carie she was extremely rude and when I tried asking her why I wasn't told this when I checked in she stuttered and couldn't answer such a simple question. I requested to speak to the manager Lisa who was no better. The staff here is very ill mannered especially the manager who I would expect more out of. I explained to her this needed to be addressed when I checked in and I was in Temecula at the time which is more than an hour away. My boyfriend simply wanted to sleep from having worked a 12 hour day and I didn't see the reason for giving me two keys if I couldn't give one to the other person. The hotel is nice and kept nice and tidy although the sheets sort of had a strange smell almost that of body odor. I probably wouldn't stay here again simply because of the staff. I've never experienced such rude people before and that made the experience very disappointing.

The bathroom had no heat, and the size of the room was very small. After having stayed at another hotel of the same name, very close to this one, I was disappointed. The noise from the airplanes flying over was annoying.A plus was parking very near to your room door.The breakfast was good.

Clean and excellent kitchen's staff. very convenient since is is closed to convention center, you can get there by walking (10 minutes walking)

Things were good..the room was quiet...the room was clean and up to date..the best part was the morning breakfast..the staff did a great job with the food..I would stay there again if needed..

We needed a clean and quiet room after a day of traveling. The hotel was clean and fresh in appearance. The check-in and check-out staff was friendly. Our room was comfortable and perfect for relaxing and getting us refreshed for our trip the next day.

Staff was courteous, helpful. Room/grounds were very nice. I would recommend to anyone. Close to all things.

The hotel is in an excellent location...near ONT airport (with 24 hr shuttle) convention center, dining and right off I-10. While the property is older, the entire complex was clean and maintained. Free breakfast was better than most with more than just juice and pastry. Staff was very friendly and accommodating! Would stay here again!

The room was clean and neat. The staff was very accommodating and helpful. Great shuttle to and from the airport - ran all night long.

Easy in and out. Nice and friendly staff. Clean room. hot snd cold breakfast included between 6am-10am. Free wifi and parking. Price is right.

I love Best Western PLUS what an amazing stay we had at this hotel. The customer service they provided was second to none and I am grateful that they made our stay wonderful. I love love the shower I felt like I was underneath a waterfall and I could have stayed there all day long. The continental breakfast was definitely a surprise because I figured it would just be pastries, coffee, milk, juice etc, but the fact that we had waffles, eggs, bagels, biscuits and gravy was an exceptional change from what I am used to. I am excited to stay there again in the hear future. Thank you Best Western PLUS and all of your staff for a job well done.

Morning buffet is modest but completely acceptable. The room is clean, service is good. There is a pool which we didn't use. The location is convenient for the airport. Perfectly acceptable hotel.

Staff was very friendly and accommodating. Clean, quality facilities. Pool area nice. Close to airport! Would definitely recommend this hotel!

I stayed there and they didn't have a crib. If you have an infant that sleeps in a crib or even a playpen they do not have.

We were there for 4 days on business at the Ontario Convention Center. I would stay again. It has a convenient location, its clean and there is an ok hot breakfast and pool/hot tub area. We did not like that too many people seemed to be permanent residents and there was smoking and drinking allowed the pool and hot tub area which made unpleasant an not usable.We dwanted to relax after long days on our feet but found drunks, smoking in the hot tub.

Worth the money and comfortable. Good location. Gym, pool, and laundry. Continental breakfast.

Conveniently located with decent restaurants within walking distance.

209 N Vineyard Ave Ontario CA

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located within a leisurely stroll of Ontario Convention Center, Best Western Plus Ontario Airport & Convention Center is within a few miles (5 km) of Museum of History and Art. This 154-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Located centrally in Ontario, it's also near Pacific Electric Trail and Citizens Business Bank Arena.


Dining

Free full breakfast is served each morning from 6 AM to 10 AM. Enjoy a bite to eat at the hotel's family restaurant, or relax with a drink at the bar/lounge.


Rooms

Best Western Plus Ontario Airport & Convention Center's 154 air-conditioned rooms provide MP3 docks, microwaves, and refrigerators. 32-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are also available.


Property features

Guests of Best Western Plus Ontario Airport & Convention Center have access to an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus Ontario Airport & Convention Center

Everyone (7) Couples (30) Business (24) Family (27) Other (13) Friends (6)
4

great beds, breakfast

Everyone

Staff were very accommodating. Breakfast was ample and varied. A curious addition to normal breakfast fare was taken noodles, instead of, say, some form of potatoes. There is a defunct restaurant just south of the hotel that seems to attract shady characters drinking in and loitering about the area. The Ontario PD should be advised and have them roasted from the area. That's the only negative I experienced.

By , from Anchorage, Ak. on Oct 6, 2017

4

clean and seems pretty new

Everyone

Overall very good. I didn't use the internet. Breakfast fairly nice.. probably 8 out of 10

By , from Florida on May 3, 2017

3

quick business trip

Everyone

Hotel is close to Airport and surrounding interstates. Only downfall is that your room windows face the parking lot and it can be noisy at times and other guest forget that people are sleeping as they talk outside your room.

By on Mar 29, 2017

5

sleep here

Everyone

We were quickly checked in upon arrival. Lots of well lite close parking. The best part was the bed, SUPER comfortable and I'd go back just to sleep well again. Breakfast was perfect.

By , from ontario CA on Jan 21, 2017

3

first timer

Everyone

I stayed at this hotel because my boyfriend was traveling to Los Angeles for work and when we checked in everything went well. When my boyfriend left to work that night and came back the following afternoon he couldn't get into the room. The key had stopped working and when he went to the front desk to tell the staff that the key wasn't working they told him he couldn't access the room without my permission because the room was booked under my name not his. When I woke to the staff member Carie she was extremely rude and when I tried asking her why I wasn't told this when I checked in she stuttered and couldn't answer such a simple question. I requested to speak to the manager Lisa who was no better. The staff here is very ill mannered especially the manager who I would expect more out of. I explained to her this needed to be addressed when I checked in and I was in Temecula at the time which is more than an hour away. My boyfriend simply wanted to sleep from having worked a 12 hour day and I didn't see the reason for giving me two keys if I couldn't give one to the other person. The hotel is nice and kept nice and tidy although the sheets sort of had a strange smell almost that of body odor. I probably wouldn't stay here again simply because of the staff. I've never experienced such rude people before and that made the experience very disappointing.

By , from g on Jan 18, 2017

4

two complaints

Everyone

The bathroom had no heat, and the size of the room was very small. After having stayed at another hotel of the same name, very close to this one, I was disappointed. The noise from the airplanes flying over was annoying.A plus was parking very near to your room door.The breakfast was good.

By on Dec 13, 2016

4

clean and excellent kitchen's staff

Everyone

Clean and excellent kitchen's staff. very convenient since is is closed to convention center, you can get there by walking (10 minutes walking)

By on Jul 30, 2016

5

worth the stay

Singles

Things were good..the room was quiet...the room was clean and up to date..the best part was the morning breakfast..the staff did a great job with the food..I would stay there again if needed..

By on Nov 26, 2015

5

a great stay

Couples

We needed a clean and quiet room after a day of traveling. The hotel was clean and fresh in appearance. The check-in and check-out staff was friendly. Our room was comfortable and perfect for relaxing and getting us refreshed for our trip the next day.

By on Nov 10, 2015

5

very nice place to stay

Families

Staff was courteous, helpful. Room/grounds were very nice. I would recommend to anyone. Close to all things.

By on Nov 4, 2015