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Ontario Airport Inn

2.5 out of 5.0

Recent guest reviews

I was laying on the bed and my husband told me the bottoms of my feet were BLACK! The carpet was so dirty that it transferred to my bare feet. I couldn't believe my eyes so I took a white rag and rubbed it on the carpet. The white rag quickly turned black. I tried this throughout the room with the same results. We called the office and they said they would contact management. We NEVER heard from management and were not given an opportunity to even try changing rooms. We stayed at this hotel because it's close to the airport and we had an early flight. Needless to say, we could not sleep thinking about how filthy the room is. (I have pictures and video to prove it.)

Hotel clerk is behind glass! This should be your first clue..... elevator in non working order,was not told this and no signs telling you where the stairs might be. When we found the stairs the door was propped open with a rock. Next to freeway, very loud, windows do not close all the way. Never again......

The minute you walk in you are greeted with a friendly staff and a choice of a cookie after checking in. A good night's sleep is in store once you lay down on their wonderful memory foam beds. The rooms are clean and have Soap, Shampoo, and Conditioner dispensers in the shower, the shuttle to the airport is fast and available 24-7. The breakfast is a standard continental style The park and ride is free of charge. With numerous restaurants close by. Ontario Airport Inn is the best value hotel in the area!

Stayed for a week, every interaction with staff was positive. Enjoyed the interior courtyard with pool, barbecue and the lush landscaping.

Our stay at the Ontario Hotel in was great. Becaause the price was so low Inwas a not worried about what we were going to get. I was so shocked at the wonderful condition of the room. It was very nice and exceedingly CLEAN 5/5. I was very impressed!

The room was recently redone and worked well, with the exception of some of the holdover electrical outlets which clearly need to be replaced. The bathroom and sink area were well-done and the room and bed were clean and up to date. The exterior of the hotel needs work, both in trimming vegetation and general repair and upkeep. The staff were efficient, although the presence of the plate glass window between the staff and the customers was somewhat off putting. Internet was generally ok, although had a tendency to drop in high use times, such as the morning. Parking was also ok, and close to the room. I would stay here again.

The memory foam mattress is great! Very comfortable!

We stayed only one night but bed was comfortable, had no issues checking in or out. Coffee maker, microwave, & refrigerator with water in room. Not a lot of noise or traffic.

Staff was friendly and professional. The facility was nice and the rooms were very clean & comfortable! I would definitely recommend it.

This was one of the worst hotel experience in my life. There were holes and hairs on the blankets, dirty carpet, but the worst part was the ants in the room. They were all over my cloths and I would not recommend this hotel to anyone. Plus the price would have been cheaper if I booked directly from the hotel. the hotel staff was friendly but I would definetly not recommend this hotel to anyone!!

The only thing i didn't like they don't have sheet for the bed, may be they forgot but when i told them for the second night same no change, otherwise I like this hotel and I decided when ever i travel there i will use them unless if i win a lotto i will go to 6 stars hotel

Nice to be picked up at the car rental place and delivered to the airport the next day.

Took awhile to understand the rules structure but it kept everything in tack so we could have a pleasant stay. Great staff made us feel at home

Old property with no elevator. Painted over holes and cracks in walls, carpet stains and burns, piece off a/c. Call from front desk at 3 AM, saying my lights were on in my car. Half awake, went to parking lot to find no lights on my car!!. Desk said, "Oh, it must have been another Prius" (!?!) Got up 3 hours later to take a shower. Pulled back curtain to find a mirror on the shower wall, which was pretty creepy. Even at low volume, the huge shower head and two jets shot water outside the curtain and flooded the floor immediately. No shower. Front desk staff were nice, but no Manager available. Would never stay here again.

Very pleased overall. Wish the breakfast had scrambled eggs and bacon/sausage rather than just hard boiled. No yogurt either. The bed was extremely comfortable, loved that and everything except the door locks. They should be more secure. And the quality of the guests leaves something to be desired, pretty low life but that is not the fault of the hotel. Ok for a short stay. Thanks for the cookies!

Didn't like plexi glass at hotel desk. Very poor first impression, staff unfriendly. Room quiet and clean. Room layout poor, air conditioner blows on the bed. Will not return.

I would stay again. I would stay again. I would stay again.

Not in the best part of town. But otherwise good.

Very friendly staff and the room look very nice. I really recommend this hotel.

I've stayed in this hotel every time I need to stay In Ontario this hotel is what I book, do to the good experience I've had there, clean and easy to get to the main roads and freeways. Very quiet and very nice personal.

Room options

Executive Room, 2 Queen Beds

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Deluxe Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Guest reviews for Ontario Airport Inn

Everyone (23) Business (36) Couples (46) Family (20) Other (23) Friends (7)
1

filthy!

Everyone

I was laying on the bed and my husband told me the bottoms of my feet were BLACK! The carpet was so dirty that it transferred to my bare feet. I couldn't believe my eyes so I took a white rag and rubbed it on the carpet. The white rag quickly turned black. I tried this throughout the room with the same results. We called the office and they said they would contact management. We NEVER heard from management and were not given an opportunity to even try changing rooms. We stayed at this hotel because it's close to the airport and we had an early flight. Needless to say, we could not sleep thinking about how filthy the room is. (I have pictures and video to prove it.)

By on Sep 21, 2017

1

skip this if at all possible

Everyone

Hotel clerk is behind glass! This should be your first clue..... elevator in non working order,was not told this and no signs telling you where the stairs might be. When we found the stairs the door was propped open with a rock. Next to freeway, very loud, windows do not close all the way. Never again......

By , from carlsbad on Jun 29, 2017

5

beat value hotel near ontario airport

Everyone

The minute you walk in you are greeted with a friendly staff and a choice of a cookie after checking in. A good night's sleep is in store once you lay down on their wonderful memory foam beds. The rooms are clean and have Soap, Shampoo, and Conditioner dispensers in the shower, the shuttle to the airport is fast and available 24-7. The breakfast is a standard continental style The park and ride is free of charge. With numerous restaurants close by. Ontario Airport Inn is the best value hotel in the area!

By on May 7, 2017

4

well staffed with friendly capable people

Everyone

Stayed for a week, every interaction with staff was positive. Enjoyed the interior courtyard with pool, barbecue and the lush landscaping.

By , from San Francisco on Apr 24, 2017

4

more than i bargained for!

Everyone

Our stay at the Ontario Hotel in was great. Becaause the price was so low Inwas a not worried about what we were going to get. I was so shocked at the wonderful condition of the room. It was very nice and exceedingly CLEAN 5/5. I was very impressed!

By , from Laguna Beach, CA on Apr 23, 2017

4

nice hotel: room good, exterior needs work

Everyone

The room was recently redone and worked well, with the exception of some of the holdover electrical outlets which clearly need to be replaced. The bathroom and sink area were well-done and the room and bed were clean and up to date. The exterior of the hotel needs work, both in trimming vegetation and general repair and upkeep. The staff were efficient, although the presence of the plate glass window between the staff and the customers was somewhat off putting. Internet was generally ok, although had a tendency to drop in high use times, such as the morning. Parking was also ok, and close to the room. I would stay here again.

By on Mar 25, 2017

3
Everyone

The memory foam mattress is great! Very comfortable!

By on Feb 20, 2017

4

nice close to freeway, very quiet.

Everyone

We stayed only one night but bed was comfortable, had no issues checking in or out. Coffee maker, microwave, & refrigerator with water in room. Not a lot of noise or traffic.

By , from local on Jan 8, 2017

4
Everyone

Staff was friendly and professional. The facility was nice and the rooms were very clean & comfortable! I would definitely recommend it.

By on Dec 2, 2016

1

dont stay at this hotel!!!!

Everyone

This was one of the worst hotel experience in my life. There were holes and hairs on the blankets, dirty carpet, but the worst part was the ants in the room. They were all over my cloths and I would not recommend this hotel to anyone. Plus the price would have been cheaper if I booked directly from the hotel. the hotel staff was friendly but I would definetly not recommend this hotel to anyone!!

By on Nov 24, 2016