4/10 Poor
Amanda
Traveled with family
Oct 12, 2025
The breakfast was dissapointing. The eggs were good. But sausage didn't look cooked all the way and the bacon was overcooked. To have to pay almost $20 a person and be asked to tip felt wrong. No one really helped us with anything and we thought breakfast was included since the initial Google search said "includes breakfast". It's not until you get to check in they say "for members only". The next issue was check in... the staff was complaining to each other about work issues to reach other as we walked in from a long delayed flight. No greeting for welcome. Only asked "last name?" while they were still gossiping. I could barely hear the host since the other host was talking to her while she was giving me my room information. We walked all the way to our far room only for our keys to not work. We called up front and they said "well come down and get new ones". We went down and they switched our room. The room was very clean, nice looking room. I was happy for that. Unfortunately the air conditioner was so loud and didnt ever go off an on the way an automatic setting would. It only would blow cold air, then a couple minutes of warmer air. The shower water was scorching hot! My son and I tried every setting to get it to cold & would only get hotter. It wasn't until we turned it completely off and waited a little bit then we got cold water to come out. We were too nervous to try a warmer setting since it would go to scolding hot again. The pool was also very dirty, full of bugs.
Amanda
Stayed 2 nights in Oct 2025