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Recent guest reviews

Nathan at the front desk was amazing!

Pros: The staff was nice and friendly. Check in was fast and easy. Area is quiet and safe. Shower was hot with great water pressure. Cons: Carpet was filthy. Large red/brown stain in front of vanity that appeared to be blood. It needs to be replaced. Chocolate (hopefully) on the bedspread. Sticky bedside table. Luckily we were only staying one night and too tired to switch rooms once we got all of our luggage inside.

Drove down for the NASCAR race in Fontana. Check in was quick and the staff was very friendly and helpful. Situated in a nice business park area near the airport. It was quiet and clean. Short drive to many food options but only there was only one in walking distance. One of the beds had a dip in the center of it. For me it wasn’t too bad but it should be replaced. Seal around the front door needed to be replaced. Wasn’t noticeable until the neighbor started smoking out front and the smell came in from around the door. Besides these two things the room was just what we were looking for.

The rooms dont get clean daily. Coffee is not ready.

Nice quiet stay, only problem is as soon as you yot into the room it smelled like somebodys Grandmother was living there before with all her cats. The whole room smelled like there were cats in the vents. I wouldve taken a cigarette smelling smoking room instead. Overall the stay was fine and had easy drive access to shopping and restaurants. Darrell at the front desk was a lot of help also.

The staff was great / made check in very easy.

Alot of rude prejudice people in that area

Dennis sucks

Bed was horrible pillows were flat. The Toilet you had to flush 3 times no down pressure and when showering tub wouldn’t drain out until all done and water turned off. We will never stay there again and wouldn’t recommend it to anyone

That you have to use your room key to use the elevator

They charged a ridiculous amount of money for a incidental fee even though they have a credit card on file

They charge an absurd amount for a credit card authorization. $100 per oerson times the nights.

Very clean nice and peaceful. No complaints recomend

Room and bathroom were not clean. Hair in bed. Air conditioning not really cool

East Centrelake Drive Ontario CA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Outdoor pool
  • Business center

Located in Guasti, SureStay Hotel by Best Western Ontario Airport is within 2 miles (3 km) of popular attractions such as Ontario Convention Center and Toyota Arena. This 114-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

32-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.


Property features

At SureStay Hotel by Best Western Ontario Airport, guests have access to an outdoor pool, free WiFi in public areas, and a business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, express check-out, and a TV in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Basic Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for SureStay Hotel by Best Western Ontario Airport

Everyone (18) Couples (8) Family (13) Other (6)
5
Everyone

Nathan at the front desk was amazing!

By on Jun 11, 2022

2
Family

Pros: The staff was nice and friendly. Check in was fast and easy. Area is quiet and safe. Shower was hot with great water pressure. Cons: Carpet was filthy. Large red/brown stain in front of vanity that appeared to be blood. It needs to be replaced. Chocolate (hopefully) on the bedspread. Sticky bedside table. Luckily we were only staying one night and too tired to switch rooms once we got all of our luggage inside.

By on May 20, 2022

Review comment responded on Jun 10, 2022

Dear Sammie, Thank you for writing the review following up your stay. Although you some good check -in experience and with staffs, I also learn that we fell short on meeting your expectation with cleanliness of the room. I understand how important a clean and fresh room is. Your feedback is important to us to improve. We have shared your feedback with the appropriate department to ensure this is an isolated issue moving forward and is corrected. Once again, we appreciate your feedback and we hope we have another chance to better impress you .

4
Family

Drove down for the NASCAR race in Fontana. Check in was quick and the staff was very friendly and helpful. Situated in a nice business park area near the airport. It was quiet and clean. Short drive to many food options but only there was only one in walking distance. One of the beds had a dip in the center of it. For me it wasn’t too bad but it should be replaced. Seal around the front door needed to be replaced. Wasn’t noticeable until the neighbor started smoking out front and the smell came in from around the door. Besides these two things the room was just what we were looking for.

By on Mar 5, 2022

2
Business Business

The rooms dont get clean daily. Coffee is not ready.

By on Jan 28, 2022

Review comment responded on Feb 10, 2022

Dear Ricardo, Thank you for staying with us and taking the time to share your feedback. Due to Covid, we have modified our cleaning services. I understand how important it is to have your room fresh after a long day of travel. Please feel free to ask Front Desk to schedule the cleaning time and we will do our best to accommodate the service. Once again, thank you for choosing to stay with us and we hope to have another chance to better accommodate you whenever your travel bring you back to Ontario area.

3
Partner Couples

Nice quiet stay, only problem is as soon as you yot into the room it smelled like somebodys Grandmother was living there before with all her cats. The whole room smelled like there were cats in the vents. I wouldve taken a cigarette smelling smoking room instead. Overall the stay was fine and had easy drive access to shopping and restaurants. Darrell at the front desk was a lot of help also.

By on Jan 17, 2022

4
Everyone

By on Nov 28, 2021

4
Family Partner Couples

The staff was great / made check in very easy.

By on Nov 8, 2021

5
Everyone

By on Oct 11, 2021

4
Everyone

By on Aug 30, 2021

5
Friends

Alot of rude prejudice people in that area

By on Aug 9, 2021

SureStay Hotel by Best Western Ontario Airport

3201 East Centrelake Drive, Ontario, CA 91761
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