The staff is very polite and professional. The hotel was clean and very affordable.
Fantastic! The Front Desk liaison was perfect. He even helped with our deposit options.
There was no shuttle to the airport. We had no way to turn in our rental car that evening and get to the airport at 4am the next morning other than relying on a taxi. This is a hotel next to the airport, but not within walking distance. We had to cancel and book another room which was more expensive.
Staff was very friendly. Property was clean. Room was clean. Close to airport and short driving distance to many eating options.
There is no shuttle service, the sheets, bathtub, etc was not cleaned. There was bugs on the beds and some sort of fire alarms were installed on the outlets. I couldn't charge my phone because it kept going off in the middle of the night.
Ok place
This property is extremely loud. You can hear every single car on the highway and voice in the hallway through the walls. Our room smelled of cooked curry so bad we could smell it on our clothes the entire next day. We would've tried to switch rooms, but we had small kids that were sound asleep when we got there, so it was too much of a burden.
The property was fine. The front desk associate answered questions and there were no bugs, so I have no complaints.
Very convenient spot, had everything I needed & helpful staff
I can’t really say anything bad about my experience, but it wasn’t great either. A bit of a mixed bag. The television was not so good, the snacks were slim pickens, but some of the staff were pretty helpful. The location wasn’t so good as there is no place in walking distance to get anything like food.
I like the hotel because from my room upstairs it is easy access to parking lots without walking through the lobby.
Nathan at the front desk was amazing!
Pros: The staff was nice and friendly. Check in was fast and easy. Area is quiet and safe. Shower was hot with great water pressure. Cons: Carpet was filthy. Large red/brown stain in front of vanity that appeared to be blood. It needs to be replaced. Chocolate (hopefully) on the bedspread. Sticky bedside table. Luckily we were only staying one night and too tired to switch rooms once we got all of our luggage inside.
Drove down for the NASCAR race in Fontana. Check in was quick and the staff was very friendly and helpful. Situated in a nice business park area near the airport. It was quiet and clean. Short drive to many food options but only there was only one in walking distance. One of the beds had a dip in the center of it. For me it wasn’t too bad but it should be replaced. Seal around the front door needed to be replaced. Wasn’t noticeable until the neighbor started smoking out front and the smell came in from around the door. Besides these two things the room was just what we were looking for.
The rooms dont get clean daily. Coffee is not ready.
Nice quiet stay, only problem is as soon as you yot into the room it smelled like somebodys Grandmother was living there before with all her cats. The whole room smelled like there were cats in the vents. I wouldve taken a cigarette smelling smoking room instead. Overall the stay was fine and had easy drive access to shopping and restaurants. Darrell at the front desk was a lot of help also.
The staff was great / made check in very easy.
Located in Guasti within 2 miles (3 km) of Toyota Arena, SureStay Hotel by Best Western Ontario Airport is within a few miles (5 km) of Ontario Convention Center. This hotel has 114 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free breakfast is included with your stay.
32-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
At SureStay Hotel by Best Western Ontario Airport, guests have access to an outdoor pool, free WiFi in public areas, and a business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and a water dispenser.
The staff is very polite and professional. The hotel was clean and very affordable.
Fantastic! The Front Desk liaison was perfect. He even helped with our deposit options.
There was no shuttle to the airport. We had no way to turn in our rental car that evening and get to the airport at 4am the next morning other than relying on a taxi. This is a hotel next to the airport, but not within walking distance. We had to cancel and book another room which was more expensive.
Staff was very friendly. Property was clean. Room was clean. Close to airport and short driving distance to many eating options.
There is no shuttle service, the sheets, bathtub, etc was not cleaned. There was bugs on the beds and some sort of fire alarms were installed on the outlets. I couldn't charge my phone because it kept going off in the middle of the night.
we are sorry for your experience, we do thank you for letting us know what we need to improve on
Ok place
This property is extremely loud. You can hear every single car on the highway and voice in the hallway through the walls. Our room smelled of cooked curry so bad we could smell it on our clothes the entire next day. We would've tried to switch rooms, but we had small kids that were sound asleep when we got there, so it was too much of a burden.
We apologize for what you exerienced while staying with us, but thank you for your valuable information and will work hard to fix the issues. We hope you give us another chance.
The property was fine. The front desk associate answered questions and there were no bugs, so I have no complaints.
We are very sorry we did not meet your expectations. We do thank you for letting us know what we need to improve on