The website was not updated about the amenities. The staff was very friendly. No wine opener in the building. House keeping walked in on us 2 hours prior to checkout.
I understand that Covid19 has caused many inconveniences but it was very upsetting that my room was not cleaned by staff during my stay. I paid for a total of 3 nights and was told due to covid that were now cleaned every other night. I had to request for extra garbage bags and towels. I purchased Clorox wipes to clean my own room which was very disappointing because I paid almost $400 for my stay. I've stayed in Holiday Inn before in other states and have always been pleased but this was a very very big disappointment. Signed unsatisfied customer.
Sounder full hotel and staff. I would stay again any time
Very nice place! Super clean, staff was very friendly and efficient. Room was clean and comfortable. Breakfast as surprisingly good - pancakes, bacon, eggs, juice and fresh fruit.
Outstanding staff. Will go out of their way to help .
Pros: Close to Ontario airport, and very easy access to Hwy 60. Very clean and excellent front desk staff. The included breakfast was very good and kept well stocked. Lovely iced water with lemons in the lobby. Cons: we had asked for an accessible room; one was not available due to water in the bathrub, another was not really available because the hallway was blocked/access impeded due to renovations. We got a regular 2 queen room (#102). Room phone did not work (no cord) which to me was a safety issue, the desk chair was missing half the arm so a towel had to be places over the broken area to make it usable, and at 3:00 a.m. there was a real racket from somewhere close by - chatter laughter, etc. from what sounded like several people. I thought it must be a shift change or something but it lasted about an hour! No way to call the front desk to inquire or complain. Also, this is the second Holiday Inn Express we have stayed in recently which boasts of their new beds. The beds are very high, so if you are tall, perhaps they are excellent. But for those of us about 5’2”, getting up onto the bed is a challenge. My poor 85 year old mom really struggled and asked that we not stay in one of these hotels again.
Everything was as expected...clean, comfortable good breakfast.
My husband and I stayed here while visiting the area for the weekend. We just needed a convenient place for one night while we were there for CalJam. We arrived too early to check-in but stopped by to make sure they knew we were coming and that we would check in after midnight. To our delight, they had a room ready for us. The room was great. Everything we needed, clean, tidy and ready to go. There was a nice breakfast the next day (although we didn't stay to eat). The front desk staff was awesome.
Was never given proper towels for the number of guest in room.
fun and safe and clean close to all went for bff birthday with friends
Everything was good I Love too state in the hotel next time we have a trip to california I like to make a reservation here for sure.
Good overall close to work and restaurants shopping stores
For a last minute trip, we were able to book our room at a great rate and close to the location we needed to be near. Our room was very clean, but the bed and pillows were the talk of this trip...very comfortable!!! After coming in from a long drive, comfort was all that we were looking for, and we got it! My family also enjoyed the breakfast that was included with our stay. It was perfect for a quick bite to eat on the way out. We travel up here often for softball tournaments for our daughter...we would definitely stay here again!
Front desk staff was amazing especially Bree who helped us check in. She was absolutely super nice and answered all our questions and helped with any of our demands, I would come back just for her. The manager staff on the other hand were rude and not polite at all. Pretty much asked to leave when I was asking if the propane tank on their BBQ would be filled for the next evening. That man would keep me from coming back.
The stay was very nice but the airport shuttle was a problem when we came into the airport. I had to call the hotel to find out what to do and when the shuttle was coming. The told me to hail a cab and they would pay the fair. At midnight there isn't much for transportation. We did get there within a reasonable time.
enjoy our stay everthing was top of the line came for the bcs game and short vacation enjoy everyone was verynice did a GREAT job will come again soon. peaches WAR EAGLE!!!!
From the time I stepped foot into the lobby, I found everything about this hotel top notch. The hot breakfast was great and the service was even better. This motel was only 2.4 miles from my work site and about 4 miles from the airport. There is only an elevator location in the center which makes for a long walk in the hall if your room is at the halls end.
Holiday Inn Express and Suites Ontario Airport, an IHG Hotel places you within a 15-minute drive of popular attractions such as Silverlakes Sports Complex and Ontario Mills Shopping Mall. This 120-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free continental breakfast offered each morning.
Holiday Inn Express and Suites Ontario Airport, an IHG Hotel's 120 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with satellite channels. Free newspapers, free local calls, and ironing boards are also standard.
At Holiday Inn Express and Suites Ontario Airport, an IHG Hotel, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a business center, and free newspapers.
The website was not updated about the amenities. The staff was very friendly. No wine opener in the building. House keeping walked in on us 2 hours prior to checkout.
I understand that Covid19 has caused many inconveniences but it was very upsetting that my room was not cleaned by staff during my stay. I paid for a total of 3 nights and was told due to covid that were now cleaned every other night. I had to request for extra garbage bags and towels. I purchased Clorox wipes to clean my own room which was very disappointing because I paid almost $400 for my stay. I've stayed in Holiday Inn before in other states and have always been pleased but this was a very very big disappointment. Signed unsatisfied customer.
Sounder full hotel and staff. I would stay again any time
Dear Valued Guest, We appreciate your review and feedback. Your positive feedback and review show us we are doing our job right. We will keep the guest-oriented service to accommodate your future stay right as well. Thank you
Very nice place! Super clean, staff was very friendly and efficient. Room was clean and comfortable. Breakfast as surprisingly good - pancakes, bacon, eggs, juice and fresh fruit.
Dear Valued Guest, Thank you for choosing Holiday Inn Express & Suites in Ontario Airport. We appreciate your high complement about our property and the service provided. We do our best to keep us as best quality as possible. We will make sure to keep it as consistency. We will look forward to serve your future stay. Thank you
Outstanding staff. Will go out of their way to help .
Dear Valued Guest, Thank you for choosing Holiday Inn Express & Suites. We appreciate your feedback and review. We are excited to hear that your stay was wonderful by our best trained staff. We make sure every staff is properly trained, and we are happy to see that we do it right. We will keep the consistency to provide a quality service. We will look forward to accommodate your future stay. Thank you
Dear Valued Guest, Thank you for choosing Holiday Inn Express & Suites in Ontario Airport. We are happy to see that we made your stay as satisfied. We will keep the quality service. We look forward to serve your future stay. Thank you
Pros: Close to Ontario airport, and very easy access to Hwy 60. Very clean and excellent front desk staff. The included breakfast was very good and kept well stocked. Lovely iced water with lemons in the lobby. Cons: we had asked for an accessible room; one was not available due to water in the bathrub, another was not really available because the hallway was blocked/access impeded due to renovations. We got a regular 2 queen room (#102). Room phone did not work (no cord) which to me was a safety issue, the desk chair was missing half the arm so a towel had to be places over the broken area to make it usable, and at 3:00 a.m. there was a real racket from somewhere close by - chatter laughter, etc. from what sounded like several people. I thought it must be a shift change or something but it lasted about an hour! No way to call the front desk to inquire or complain. Also, this is the second Holiday Inn Express we have stayed in recently which boasts of their new beds. The beds are very high, so if you are tall, perhaps they are excellent. But for those of us about 5’2”, getting up onto the bed is a challenge. My poor 85 year old mom really struggled and asked that we not stay in one of these hotels again.
Dear Valued Guest, Cathy Thank you for choosing Holiday Inn Express & Suites in Ontario Airport. We apologize for the inconvenience. I will investigate on this issue and make it right. I hope if you can understand the inconveniences are happening during the construction. I hope if you allow us to have another chance. Thank you
Everything was as expected...clean, comfortable good breakfast.
Dear Valued Guest, Maria Thank you for choosing Holiday Inn Express & Suites in Ontario Airport. We appreciate your review and feedback. We will keep the consistency to make all our guest to be satisfied. We will look forward to accommodate you in the future. Thank you
We greatly would be appreciated your staying with us and so sorry about the items that you missed during your stay. We will make sure to update our website and will have a communication with our housekeeping team about your concerns. We look forward to serve you and your family in near future. Thank you and have a great holidays.