My wife and I enjoyed the motif. We were disappointed that the pool and spa wasn’t available to be utilized. Breakfast was good just wish there was more of a fruit selection and it would be nice if you folks served waffles or pancakes. The orange juice was outstanding compared to most hotels.
Friendly and helpful staff. Pool and hot tub were under construction, we didn't care but other vacations we would have been frustrated. Breakfast was ok.
This seemed to be a wonderful hotel and we generally enjoyed out stay. However, our stay was marred by an incident. A few doors down from us was a couple fighting very loudly. At one point the man seemed to be beating his wife. We could hear him hitting her. We immediately reported this to the staff, but they didn't seem to take it seriously. They said they'd send someone up to look into it, but the fighting continued for some time. We almost called the police but felt that was a decision for hotel staff.
When checking in, the night attendant was friendly and helpful. Beyond that, we were disappointed with the conditions of the rooms. The carpeted rooms had stains, filthy bed sheets and bathrooms which occurred while we were checking in. After viewing several rooms, the night attendant was able to find a clean room for us. In the morning, when we needed towels and toiletries , we asked housekeeping, they were rude and unprofessional. Unfortunately, since it was Memorial Weekend, we were stuck because other places were sold out. After we checked out, decided to go across the street to Comfort Inn were it was clean, courteous staff and housekeeping , and better breakfast than this place.
Great accommodations for the price. Last minute booking was cheaper than my original host hotel.
Great location, proximity to airport, great view/scenery, proximity to convention center, convenient and well priced!
When we checked in there was spoiled food in the refrigerator. Also, there was a hairball in the toilet. In the shower, there were two body wash dispensers but no shampoo? The shampoo was by the sink out of the bathroom. Also, there were stains on the carpet in front of the refrigerator. Maybe it used to be a great hotel once upon a time but it is obvious that nowadays it is not being managed properly.
This was a disgusting place! Everything was dirty, the spa made my daughter break out with bumps (never happened before). The breakfast was unhealthy, minimal and super cheap. The gym was so filthy, you could not safely work out. No service, unhappy staff. Total disappointment! DO NOT STAY HERE
Not enough towels no soap can’t operate microwave due to non English instructions can’t find refrigerator’s cooling switch front desk’s phone always busy tone I have to go down
Exceeded my expectations. I will gladly stay there again.
Property advertises free breakfast. No one could call what they gave you breakfast. Don't advertise if you won't provide.
Probably won’t stay here again
GOOD LOCATION
Located within a 5-minute walk of Ontario Convention Center, Azure Hotel & Suites, Trademark Collection by Wyndham is within 2 miles (3 km) of Cucamonga-Guasti Regional Park. This 167-room, 3-star hotel has conveniences like free in-room WiFi, free self parking, and a gym. Located centrally in Ontario, it's connected to the convention center and also close to Kindred Hospital Ontario and Museum of History and Art.
Free buffet breakfast is served each morning from 6:30 AM to 9:00 AM. This hotel is home to a restaurant and a bar/lounge.
Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include sitting areas, microwaves, and coffee makers. Housekeeping is available on request.
Guests staying at Azure Hotel & Suites, Trademark Collection by Wyndham enjoy a gym, free WiFi in public areas, and a spa tub. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and laundry facilities.
My wife and I enjoyed the motif. We were disappointed that the pool and spa wasn’t available to be utilized. Breakfast was good just wish there was more of a fruit selection and it would be nice if you folks served waffles or pancakes. The orange juice was outstanding compared to most hotels.
Friendly and helpful staff. Pool and hot tub were under construction, we didn't care but other vacations we would have been frustrated. Breakfast was ok.
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!
This seemed to be a wonderful hotel and we generally enjoyed out stay. However, our stay was marred by an incident. A few doors down from us was a couple fighting very loudly. At one point the man seemed to be beating his wife. We could hear him hitting her. We immediately reported this to the staff, but they didn't seem to take it seriously. They said they'd send someone up to look into it, but the fighting continued for some time. We almost called the police but felt that was a decision for hotel staff.
I am sorry that your experience at our hotel left some negative impressions. I appreciate you taking the time to review our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
When checking in, the night attendant was friendly and helpful. Beyond that, we were disappointed with the conditions of the rooms. The carpeted rooms had stains, filthy bed sheets and bathrooms which occurred while we were checking in. After viewing several rooms, the night attendant was able to find a clean room for us. In the morning, when we needed towels and toiletries , we asked housekeeping, they were rude and unprofessional. Unfortunately, since it was Memorial Weekend, we were stuck because other places were sold out. After we checked out, decided to go across the street to Comfort Inn were it was clean, courteous staff and housekeeping , and better breakfast than this place.
I am sorry that your experience at our hotel left some negative impressions. I appreciate your comments and can assure you that cleanliness is something we will improve on immediately. We strive to deliver a clean room in a safe environment and I can assure you that your concerns will be corrected. I will use your comments and experience as a training tool with all of our management staff and assure that better solutions are offered in the future
Great accommodations for the price. Last minute booking was cheaper than my original host hotel.
Thank you for your wonderful comments. We are so glad you enjoyed our location as well as all of our amenities we have to offer. We take great pride in providing excellent service as well as a clean and comfortable room for every guest. We look forward to serving your travel needs in the future!
Great location, proximity to airport, great view/scenery, proximity to convention center, convenient and well priced!
Thank you for staying with us!! Hope to see you soon
When we checked in there was spoiled food in the refrigerator. Also, there was a hairball in the toilet. In the shower, there were two body wash dispensers but no shampoo? The shampoo was by the sink out of the bathroom. Also, there were stains on the carpet in front of the refrigerator. Maybe it used to be a great hotel once upon a time but it is obvious that nowadays it is not being managed properly.
I am very sorry to hear that your experience at our hotel left some negative impressions. Thank you for taking the time to review our hotel. We hope you will come back and see us again soon.
Thank you for your wonderful comments. We are so glad you enjoyed our location as well as all of our amenities we have to offer. We take great pride in providing excellent service as well as a clean and comfortable room for every guest. We look forward to serving your travel needs in the future!