Breakfast was amazing. Staff was overall friendly and professional, except the first night calling down to the fr8nt desk and ringing for a significant amount of time just to have the phone picked up and hung up. Otherwise, great staff. We did have a false fire alarm at 4 am which we had to wake up all the kids and go outside just to find out it was a false alarm, whick was really irritating, but they stared that has never happened before. The bathroom toulet was a little dirty but Im not really picky so not a big deal for me, just thought I would mention it. Overall, my family really enjoyed the hotel and would stay there again.
The pool and hot tub Was dirty Don’t think they clean or maintain pool area much. The water was Disgusting it smelled and was very cloudy . Asked for pool towels multiple times and never got any . So We had to drip dry .
My suite was nice, but the lack of towels really disappointed me. I wasn't looking for 5 star service, but my room was not cleaned once and the hotel ran out of towels. I called the front desk 3 times asking for more towels and they never showed up. Had to go to the front desk to get more....
Nice hotel , easy to park and checking in , good breakfast and friendly stalff
Very clean, great proximity to airport. Friendly, helpful, staff.
That in this day and age I should have to endure the noise of building air conditioners while staying in a top floor room is unacceptable.
No bell service as a woman with children and one being disabled I had no help with luggage. I had to go downstairs to front desk for ice and go down to lobby to retrieve luggage cart when I got ready to check out. No late Check out. No extra blankets and I had to go down to lobby for wash towels when linen closet was directly across from my room which was my 2nd room because 1st room had real bad moldy smell.2nd room was down graded
Embassy Suites Ontario Airport places you within 3 miles (5 km) of popular attractions like Ontario Convention Center and Ontario Mills Shopping Mall. This 3.5-star hotel has 175 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.
Free cooked-to-order breakfast is included with your stay. This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
The 175 individually decorated accommodations afford space to spread out with living rooms and dining areas. 49-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.
Guests of Embassy Suites Ontario Airport have access to an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Breakfast was amazing. Staff was overall friendly and professional, except the first night calling down to the fr8nt desk and ringing for a significant amount of time just to have the phone picked up and hung up. Otherwise, great staff. We did have a false fire alarm at 4 am which we had to wake up all the kids and go outside just to find out it was a false alarm, whick was really irritating, but they stared that has never happened before. The bathroom toulet was a little dirty but Im not really picky so not a big deal for me, just thought I would mention it. Overall, my family really enjoyed the hotel and would stay there again.
The pool and hot tub Was dirty Don’t think they clean or maintain pool area much. The water was Disgusting it smelled and was very cloudy . Asked for pool towels multiple times and never got any . So We had to drip dry .
Dear Guest, Thank you for taking the time and give us a review. We regret to find that we were unable to provide you with a perfect stay. We look forward to welcome you back!
Dear Guest, Thank you for taking the time to give us a review. We trust you had a good stay. We look further to welcoming you back on our next visit to Ontario.
Dear Guest, Thank you for a perfect review. We look forward to welcoming you back, hopefully in the near future.
Dear Guest, Thank you for taking the time and give us a review. We hope to see you in the near future.