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Recent guest reviews

Just the room was nice but the WiFi didn’t work!!!

Breakfast was amazing. Staff was overall friendly and professional, except the first night calling down to the fr8nt desk and ringing for a significant amount of time just to have the phone picked up and hung up. Otherwise, great staff. We did have a false fire alarm at 4 am which we had to wake up all the kids and go outside just to find out it was a false alarm, whick was really irritating, but they stared that has never happened before. The bathroom toulet was a little dirty but Im not really picky so not a big deal for me, just thought I would mention it. Overall, my family really enjoyed the hotel and would stay there again.

The pool and hot tub Was dirty Don’t think they clean or maintain pool area much. The water was Disgusting it smelled and was very cloudy . Asked for pool towels multiple times and never got any . So We had to drip dry .

My suite was nice, but the lack of towels really disappointed me. I wasn't looking for 5 star service, but my room was not cleaned once and the hotel ran out of towels. I called the front desk 3 times asking for more towels and they never showed up. Had to go to the front desk to get more....

Nice hotel , easy to park and checking in , good breakfast and friendly stalff

Very clean, great proximity to airport. Friendly, helpful, staff.

E Guasti Rd Ontario CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Embassy Suites Ontario Airport places you within 3 miles (5 km) of popular attractions like Ontario Convention Center and Ontario Mills Shopping Mall. This 3.5-star hotel has 175 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM. This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

The 175 individually decorated accommodations afford space to spread out with living rooms and dining areas. 49-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.


Property features

Guests of Embassy Suites Ontario Airport have access to an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is USD 10.00 per day, or you can take advantage of the free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Two queens

2 Queen Beds | Sleeps 6

Suite, One King Bed, Roll In Shower

1 King Bed | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 4

Two Queen Beds, Non-Smoking, Roll In Shower

2 Queen Beds | Sleeps 5

Guest reviews for Embassy Suites Ontario Airport

Everyone (27) Couples (8) Business (1) Family (4) Other (2)
3
Partner Couples

Just the room was nice but the WiFi didn’t work!!!

By on Mar 13, 2021

Review comment responded on Mar 13, 2021

Dear Guest, Thank you for bringing to our attention the wifi challenge. Our management team will investigate the matter. We hope to accommodate your travel needs in the near future.

4
Everyone

By on Feb 27, 2021

Review comment responded on Mar 10, 2021

Dear Guest, Thank you for the review. We hope to be able to accommodate your travel needs in the near future. Be well!

2
Everyone

By on Aug 31, 2020

Review comment responded on Sep 29, 2020

We regret that you was not 100% happy with your stay with us, we apologize for any inconveniences you went through. Please during your next visit advise us at the Front Office of any issues and we will be happy to resolve it, change your room, or compensate you properly. Our goal is your full satisfaction, but we need to know about it during your stay to make it right. Thank you for your feedback and we will address the issues immediately with concerned departments. Best regards.

5
Everyone

By on Jul 31, 2020

Review comment responded on Sep 28, 2020

Thank you, we appreciate your feedback.

5
Everyone

By on Jun 19, 2020

5
Everyone

By on Jun 8, 2020

2
Everyone

By on Jun 5, 2020

5
Everyone

By on May 18, 2020

4
Family with small children Family

Breakfast was amazing. Staff was overall friendly and professional, except the first night calling down to the fr8nt desk and ringing for a significant amount of time just to have the phone picked up and hung up. Otherwise, great staff. We did have a false fire alarm at 4 am which we had to wake up all the kids and go outside just to find out it was a false alarm, whick was really irritating, but they stared that has never happened before. The bathroom toulet was a little dirty but Im not really picky so not a big deal for me, just thought I would mention it. Overall, my family really enjoyed the hotel and would stay there again.

By , from Ontario, ca on Feb 18, 2020

3
Everyone

By on Jan 23, 2020

Review comment responded on Jan 29, 2020

Dear Guest, Thank you for taking the time and give us a review. We hope to see you in the near future.

Embassy Suites Ontario Airport

3663 E Guasti Rd, Ontario, CA 91761
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