Just the room was nice but the WiFi didn’t work!!!
Breakfast was amazing. Staff was overall friendly and professional, except the first night calling down to the fr8nt desk and ringing for a significant amount of time just to have the phone picked up and hung up. Otherwise, great staff. We did have a false fire alarm at 4 am which we had to wake up all the kids and go outside just to find out it was a false alarm, whick was really irritating, but they stared that has never happened before. The bathroom toulet was a little dirty but Im not really picky so not a big deal for me, just thought I would mention it. Overall, my family really enjoyed the hotel and would stay there again.
The pool and hot tub Was dirty Don’t think they clean or maintain pool area much. The water was Disgusting it smelled and was very cloudy . Asked for pool towels multiple times and never got any . So We had to drip dry .
My suite was nice, but the lack of towels really disappointed me. I wasn't looking for 5 star service, but my room was not cleaned once and the hotel ran out of towels. I called the front desk 3 times asking for more towels and they never showed up. Had to go to the front desk to get more....
Nice hotel , easy to park and checking in , good breakfast and friendly stalff
Very clean, great proximity to airport. Friendly, helpful, staff.
Embassy Suites Ontario Airport places you within 3 miles (5 km) of popular attractions like Ontario Convention Center and Ontario Mills Shopping Mall. This 3.5-star hotel has 175 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM. This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
The 175 individually decorated accommodations afford space to spread out with living rooms and dining areas. 49-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.
Guests of Embassy Suites Ontario Airport have access to an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is USD 10.00 per day, or you can take advantage of the free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Just the room was nice but the WiFi didn’t work!!!
Dear Guest, Thank you for the review. We hope to be able to accommodate your travel needs in the near future. Be well!
We regret that you was not 100% happy with your stay with us, we apologize for any inconveniences you went through. Please during your next visit advise us at the Front Office of any issues and we will be happy to resolve it, change your room, or compensate you properly. Our goal is your full satisfaction, but we need to know about it during your stay to make it right. Thank you for your feedback and we will address the issues immediately with concerned departments. Best regards.
Thank you, we appreciate your feedback.
Breakfast was amazing. Staff was overall friendly and professional, except the first night calling down to the fr8nt desk and ringing for a significant amount of time just to have the phone picked up and hung up. Otherwise, great staff. We did have a false fire alarm at 4 am which we had to wake up all the kids and go outside just to find out it was a false alarm, whick was really irritating, but they stared that has never happened before. The bathroom toulet was a little dirty but Im not really picky so not a big deal for me, just thought I would mention it. Overall, my family really enjoyed the hotel and would stay there again.
Dear Guest, Thank you for taking the time and give us a review. We hope to see you in the near future.
Dear Guest, Thank you for bringing to our attention the wifi challenge. Our management team will investigate the matter. We hope to accommodate your travel needs in the near future.