Overall was good hotel until there’s no hotwater for swimming pool, jacuzzi and shower. Breakfast was delicious.
Easy access and cleanliness.
Just the room was nice but the WiFi didn’t work!!!
Breakfast was amazing. Staff was overall friendly and professional, except the first night calling down to the fr8nt desk and ringing for a significant amount of time just to have the phone picked up and hung up. Otherwise, great staff. We did have a false fire alarm at 4 am which we had to wake up all the kids and go outside just to find out it was a false alarm, whick was really irritating, but they stared that has never happened before. The bathroom toulet was a little dirty but Im not really picky so not a big deal for me, just thought I would mention it. Overall, my family really enjoyed the hotel and would stay there again.
The pool and hot tub Was dirty Don’t think they clean or maintain pool area much. The water was Disgusting it smelled and was very cloudy . Asked for pool towels multiple times and never got any . So We had to drip dry .
My suite was nice, but the lack of towels really disappointed me. I wasn't looking for 5 star service, but my room was not cleaned once and the hotel ran out of towels. I called the front desk 3 times asking for more towels and they never showed up. Had to go to the front desk to get more....
Nice hotel , easy to park and checking in , good breakfast and friendly stalff
Located in Guasti within 2 miles (3 km) of Toyota Arena, Embassy Suites Ontario Airport is within a few miles (5 km) of other popular sights such as Ontario Convention Center. This 175-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Free on-the-go breakfast is served on weekends from 6:00 AM to 9:00 AM. Savor a meal from the comfort of your room with room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
Guests can expect 49-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include sofa beds, living rooms, and dining areas.
Guests of Embassy Suites Ontario Airport have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 15.00 per day, or you can take advantage of the free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Overall was good hotel until there’s no hotwater for swimming pool, jacuzzi and shower. Breakfast was delicious.
Easy access and cleanliness.
Dear Guest, We appreciate taking the time to give us a review. We look forward welcoming you back to our beautiful hotel.
Just the room was nice but the WiFi didn’t work!!!
Dear Guest, Thank you for bringing to our attention the wifi challenge. Our management team will investigate the matter. We hope to accommodate your travel needs in the near future.
Dear Guest, Thank you for the review. We hope to be able to accommodate your travel needs in the near future. Be well!
We regret that you was not 100% happy with your stay with us, we apologize for any inconveniences you went through. Please during your next visit advise us at the Front Office of any issues and we will be happy to resolve it, change your room, or compensate you properly. Our goal is your full satisfaction, but we need to know about it during your stay to make it right. Thank you for your feedback and we will address the issues immediately with concerned departments. Best regards.
Thank you, we appreciate your feedback.
Thank you for your rating and for choosing the Embassy Suites. We hope you return to experience a positive stay and/or share your experience with us so we can improve upon what may have gone wrong during your stay. Again, we thank you and hope to see you back again soon.