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Embassy Suites Ontario Airport

3.5 out of 5.0

Recent guest reviews

Nice hotel , easy to park and checking in , good breakfast and friendly stalff

Very clean, great proximity to airport. Friendly, helpful, staff.

That in this day and age I should have to endure the noise of building air conditioners while staying in a top floor room is unacceptable.

No bell service as a woman with children and one being disabled I had no help with luggage. I had to go downstairs to front desk for ice and go down to lobby to retrieve luggage cart when I got ready to check out. No late Check out. No extra blankets and I had to go down to lobby for wash towels when linen closet was directly across from my room which was my 2nd room because 1st room had real bad moldy smell.2nd room was down graded

The front desk staff, especially the night shift supervisor and day manager, Luis, was shockingly inept. I have stayed in many hotels over the years and I have never encountered such poor customer service. I was truly offended and shed tears behind the way I was treated. I had multiple issues from check-in, to room key access, phone access, booking error, etc. Phones in my room did not work, no way to charge cellphone, as the USB ports didn't work. Was unable to connect with family as desired and necessary. I felt discriminated against as a woman of color, as I stood by and watched other clients be treated with care and concern. The manager scolded me. Also. It was revealed that front desk staff didn't bother to put any notes in the system about any mishaps other than the USB port not working. He stated "Further conversation will be with me and cooperate." I was offered no recompensation for all of my inconveniences.

Temps outside were a scoarchjng 120 degrees, this hotel provided relief. The breakfast buffet was a hit for my family. We saved $50 per day. Downside: Parking slim on a heavy used nights.

The hotel lobby and also the staff were wonderful and inviting

EMBASSY WAS GREAT VERY CLEAN AND A FRIENDLY STAFF THANK YOU

Stayed here one night after a concert as it was close to the venue. Quick and easy check in. Room was well appointed, very clean and comfortable. We didn't get to take advantage of the free cocktail hour but the free made to order breakfast was great and had a nice variety of item to choose from. Easy access to the freeway and airport and once inside you did not hear any outside noise.

Nice room, close to the elevator. Room was clean with no surprises. Hotel was booked solid but the experience was nice. Breakfast in the morning was great.

It’s the best hotel all the staf very nice and the service also

I booked a smoking room and when I arrived I was told that its a non smoking hotel, I looked on Embassy web site and they would still sell me a smoking room.......bait n switch

Hotel is very nice, very clean and comfortable. The staff members working the breakfast shift were AMAZING! Easter Sunday breakfast - lots of folks, lots of kids & families, they kept things stocked and went out of their way to fulfill requests, be friendly & helpful, doing double & triple duty. THANK YOU!

Facility doesn't have the traditional Embassy Suites feel. Staff behaved more like it was a Motel 6/Econolodge.

New, clean, modern and elegant. Room was clean and well maintained. Close the airport and to attractions of Ontario Mills

Our son plays soccer and constantly plays in Norco or San Bernardino so we find this hotel great for us because its close.

3663 E Guasti Rd Ontario CA

Hotel highlights

  • Close to Citizens Business Bank Arena
  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Citizens Business Bank Arena is within a mile (2 km) of Embassy Suites Ontario Airport, and other popular attractions like Ontario Convention Center are within a few miles (5 km). This 3.5-star hotel has 175 guestrooms and offers conveniences like 2 restaurants, an indoor pool, and a 24-hour fitness center.


Dining

Free cooked-to-order breakfast is included with your stay. Enjoy dining at Chaffeys, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

Guests can expect to find 37-inch an LCD TV with cable channels and a DVD player, along with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a sofa bed, a refrigerator, and a microwave.


Property features

At Embassy Suites Ontario Airport, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle during limited hours. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a rooftop terrace, free WiFi in public areas, and conference space.

Room options

Two queens

Queen 2 | Sleeps 6

Two Queen Beds, Non-Smoking, Roll In Shower

Queen 2 | Sleeps 5

Suite, One King Bed, Roll In Shower

King 1 | Sleeps 4

Two bedroom two bath suite

Full 2 | King 1 | Sleeps 8

Guest reviews for Embassy Suites Ontario Airport

Everyone (15) Couples (7) Business (2) Family (4) Other (2)
5
Partner Couples

Nice hotel , easy to park and checking in , good breakfast and friendly stalff

By on May 25, 2019

Review comment responded on Jun 11, 2019

We are very appreciative of the time you have taken to take our survey. On behalf of our entire team, I would like to thank you for choosing our hotel. We are glad the Embassy Suites Ontario Airport met all your expectations. We hope to see you again soon.

5
Everyone

By on May 6, 2019

Review comment responded on Jun 11, 2019

We are very appreciative of the time you have taken to take our survey. On behalf of our entire team, I would like to thank you for choosing our hotel. We are glad the Embassy Suites Ontario Airport met all your expectations. We hope to see you again soon.

5
Everyone

By on Apr 24, 2019

Review comment responded on Jun 11, 2019

We are very appreciative of the time you have taken to take our survey. On behalf of our entire team, I would like to thank you for choosing our hotel. We are glad the Embassy Suites Ontario Airport met all your expectations. We hope to see you again soon.

5
Partner Couples Families

Very clean, great proximity to airport. Friendly, helpful, staff.

By , from Slat Lake City, UT on Apr 15, 2019

Review comment responded on Jun 11, 2019

Thank you for choosing the Embassy Suites Ontario Airport. We appreciate you taking the time to complete our survey. Your satisfaction is important to us and we are glad our hotel met your expectations. We hope to see you again in the near future.

5
Everyone

By on Apr 11, 2019

5
Everyone

By on Apr 8, 2019

2
Everyone

That in this day and age I should have to endure the noise of building air conditioners while staying in a top floor room is unacceptable.

By on Mar 9, 2019

1
Families Family with small children

No bell service as a woman with children and one being disabled I had no help with luggage. I had to go downstairs to front desk for ice and go down to lobby to retrieve luggage cart when I got ready to check out. No late Check out. No extra blankets and I had to go down to lobby for wash towels when linen closet was directly across from my room which was my 2nd room because 1st room had real bad moldy smell.2nd room was down graded

By , from Ontario CA, us on Feb 19, 2019

2
Everyone

The front desk staff, especially the night shift supervisor and day manager, Luis, was shockingly inept. I have stayed in many hotels over the years and I have never encountered such poor customer service. I was truly offended and shed tears behind the way I was treated. I had multiple issues from check-in, to room key access, phone access, booking error, etc. Phones in my room did not work, no way to charge cellphone, as the USB ports didn't work. Was unable to connect with family as desired and necessary. I felt discriminated against as a woman of color, as I stood by and watched other clients be treated with care and concern. The manager scolded me. Also. It was revealed that front desk staff didn't bother to put any notes in the system about any mishaps other than the USB port not working. He stated "Further conversation will be with me and cooperate." I was offered no recompensation for all of my inconveniences.

By on Aug 7, 2018

5

perfect local excape from the heat

Everyone

Temps outside were a scoarchjng 120 degrees, this hotel provided relief. The breakfast buffet was a hit for my family. We saved $50 per day. Downside: Parking slim on a heavy used nights.

By , from ontario CA on Jul 12, 2018

Embassy Suites Ontario Airport

3663 E Guasti Rd, Ontario, CA 91761